PYMNTS

OCTOBER 8, 2020

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. Linear Capital served as the head investor, while additional help originated from KZM & Company Group. Europe and South Africa.

Innovation 301

Innovation Technology Fintech Payments 301

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. The past year has proved to be challenging and at times perilous for QSRs as they work to take all facets of their operations digital.

Customer Experience 162

Customer Experience Tools New York Strategy 162

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. These insurers grapple with challenges such as customer retention and brand recognition, underscoring the growing importance of AI solutions for their success.

Innovation 251

Innovation Regional Strategy Trends 251

Perficient

JANUARY 5, 2021

The expanded executive leadership team will drive continued growth and operational excellence across Perficient while delivering superior solutions for clients. “As “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences.

Leadership 531

Leadership Denver Charlotte Ohio 531

Perficient

SEPTEMBER 29, 2022

Embedded finance is the “embedding” of payment or banking software into non-financial services companies’ operations. Uber is one of the most prominent examples of a company reaping the benefits of the convenience posed through embedded finance experiences. The Technology Behind Embedded Finance . Use Cases .

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And likewise, knowing when to hold back.

Operations 109

Operations Technology Examples Mobile 109

Perficient

OCTOBER 20, 2020

While this may seem like an ideal solution, there are automated supply chain methods companies can implement that benefit both businesses and consumers. When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships. More Information and Resources.

System 324

System How To Customer Experience Meeting 324

PYMNTS

JUNE 22, 2016

But what if the way companies are going about big data and analytics is wrong? With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience?

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. If that technology description sounds daunting, don’t be put off. Our panel of experts will break it down for you.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

MAY 28, 2020

Oracle Utilities has long been a leader in industry applications for operations at power generation companies. Building Improved Customer Experience and Interaction with Oracle Data & Analytics. Improving Mobility & Field Operations with Oracle SCM. Improving Mobility & Field Operations with Oracle SCM.

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

Perficient

JUNE 3, 2020

I love cross-pollination among technology alliances. As companies look to build a modern digital business, they need business agility, operational efficiency, access to insight, and technical resilience.

Customer Experience 443

Customer Experience Technology Innovation System 443

Bobsguide

AUGUST 7, 2022

London, UK – August 3, 2022 – Finastra announced today that The Co-operative Bank has selected Finastra Kondor in the cloud, available via Microsoft Azure, to upgrade its treasury infrastructure and automate manual reporting and processes. About The Co-operative Bank. For more information, visit finastra.com.

Operations 68

Operations Strategy Innovation Policies 68

Perficient

JANUARY 31, 2022

One area mentioned by the company as an issue was a gap in its multi-factor authentication (MFA) system. The company did not specify whether hackers intercepted one-time passwords, whether Crypto.com’s system allowed transactions to go through without the passwords, or whether something else occurred.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

FICO

MAY 27, 2021

Consumer behaviors have changed a lot, and many companies are still looking to understand how to provide the best experience to their customers despite the various challenges posed by Covid-19. Companies that do not adapt quickly enough run the risk of being left behind as we emerge into the ‘New Normal’.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Insights on Business

JANUARY 10, 2017

Customers, in huge and growing numbers, no longer want transactions. They are buying experiences. But leading companies are looking at this trend with great interest and are either planning or already changing strategies to cope with this new marketplace reality. Examples are manifold. The fuel for digital reinvention is data.

Customer Experience 87

Customer Experience social media Video Innovation 87

PYMNTS

JUNE 30, 2017

Consumers want what they want when they want it, and if a company doesn’t provide it fast enough, it’s likely engagement will be lost on that person. This week, Zebra Technologies launched its new MP7000 multi-plane 1D/2D imager scanner for merchants to help speed checkout processes. looking to ramp up their technology offerings.

Technology 116

Technology Software Retail Customer Experience 116

PYMNTS

OCTOBER 5, 2020

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Fleet Feet has come up with proprietary technology to address that. More than one million Fleet Feet customers have used the technology.

Technology 131

Technology Retail North Carolina National 131

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. More than half (53 percent) viewed technological disruption as an opportunity rather than a threat.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74

PYMNTS

JULY 17, 2018

Bolstering a relationship between two Amazon rivals, Walmart has reportedly inked a deal with Microsoft to leverage the tech company’s cloud capabilities. The idea is to make the shopping experience easier and faster for consumers, CNBC reported.

Technology 100

Technology Retail Customer Experience Operations 100

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder.

Industry 471

Industry Trends social media Payments 471

Perficient

OCTOBER 28, 2020

The new report provides an overview of technology service providers and assists global clients in identifying possible partners to support the transition to digital process automation (DPA). To achieve absolute success, a company must consider working with an outside vendor to maximize their return on investment during the DPA implementation.

US 294

US Strategy Customer Experience America 294

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. If the company works with that coffee place, its servers will process that request, learn the consumer’s favorite order and confirm it with the consumer. The Voice AI Market.

Technology 121

Technology Maine Study Google 121

PYMNTS

SEPTEMBER 24, 2019

To ensure that voice-enabled products offer customers flexibility and choice through multiple, interoperable voice services, Amazon and top technology firms announced the Voice Interoperability Initiative. Utterance by utterance, customers can choose which voice service will best support a particular interaction.

Company 108

Company Customer Experience Industry Branding 108

PYMNTS

SEPTEMBER 16, 2020

The total equity for the company is now around $465 million. AppDirect's services work to help companies implement subscription services, including easy launching and scaling capabilities. The subscription model is one increasingly favored by B2B operations as they move away from the older one-time models.

Customer Experience 249

Customer Experience Operations Meeting Technology 249

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

BankInovation

JULY 27, 2023

Barclays PLC is looking to increase its investment in technology and automation to improve customer experience and reduce costs. The company reported an increase in operating costs of 6% year over year to £3.9 billion ($4.4

Customer Experience 52

Customer Experience System Operations Technology 52

Perficient

MAY 5, 2022

Two-plus years later, banks and credit unions continue to feel the pressure to transform their credit and lending operations. Fortunately, at Perficient, we quickly realized the dire economic situation and the challenges financial institutions and their customers faced. A Pathway to Improved Loss Rates and Happier Customers.

Lending 354

Lending Strategy Marketing Big Data 354

PYMNTS

MARCH 16, 2017

Like all new technologies, chatbots are facing challenges. It wasn’t until 2016 that we saw the introduction of artificial intelligence (AI)–enabled chatbots bring about a necessary aspect of the technology via a conversational interface. It’s a powerful example of how our technology will work on all other messaging services.

Operations 107

Operations social media Comparison Industry 107

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. As a company we have spent a tremendous amount of capital and resources, in building and developing what is going to be a platform that will power this vision. And here’s proof. Here’s what they found.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. How to plan to meet customer expectations with the most efficient allocation of inventory.

Customer Experience 238

Customer Experience Study System Management 238

PYMNTS

DECEMBER 18, 2020

Darden CEO Gene Lee said that the company, which owns the Olive Garden, LongHorn Steakhouse, the Capital Grille and other sit-down chains hit hard by the pandemic, focused on four priorities during the quarter. For instance, the quick-service restaurant company (QSR) launched a “Curbside I’m Here” program during the quarter.

Report 201

Report Operations Customer Experience Capital 201

PYMNTS

OCTOBER 1, 2019

However, that’s only part of what’s really going on when it comes to this particular card payments mark for convenience stores and gas pumps, according to a new PYMNTS interview with Chris Triconi, director of petro, convenience stores, and fuel retail at payment technology firm LISNR. That’s one part of the EMV story for U.S. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

NOVEMBER 24, 2020

California-based automaker Tesla is one company that has witnessed the merits of offering 2FA for its car owners. The company recently announced that it would allow its customers to sign in to their accounts using SMS-based 2FA, with customers supplying their credentials as well as codes sent to them via third-party app or text message.

Online 272

Online Report Customer Experience Analytics 272

South State Correspondent

MARCH 14, 2024

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

Innovation 195

Innovation Strategy Capital Comparison 195

CB Insights

SEPTEMBER 16, 2021

PassFort, a RegTech company, raised $16.2M HOW’S THE COMPANY PERFORMING? UK-based PassFort offers SaaS solutions that address compliance challenges and elevate customer experiences. UK-based PassFort offers SaaS solutions that address compliance challenges and elevate customer experiences.

Compliance 58

Compliance Technology Customer Experience Maine 58