Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. A failure in back-office technology directly affects customer experiences. Experts say that would be a mistake.

Technology 195

Technology Lending Community Software 195

Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 86

Operations System Groups Technology 86

Abrigo

FEBRUARY 6, 2024

Takeaway 2 Community banks may face challenges seeking reimbursement for breach of warranty claims filed with other FIs. Takeaway 3 Banks and credit unions should leverage new tools to improve check fraud prevention that can ease the burden on their staff and safeguard customers.

Fraud 221

Fraud Training Trends Regional 221

Insights on Business

JANUARY 10, 2017

For traditional businesses, adapting to this trend involves fundamentally reinventing strategy, operations and technology. Strategically, digitally reinvented businesses maintain an overarching focus on experience rather than production. RBS soon will deploy a chat bot using IBM’s Watson technology to answer customers’ questions.

Customer Experience 87

Customer Experience social media Video Innovation 87

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Strike early and often to keep the customer building their relationship with your bank. However, this was the most common structure.

Conference 195

Conference Retail Community Bank Technology 195

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Knowing how AI and genAI are being used by peers and fraudsters will help financial institution leaders and management vet potential solutions and watch for risks.

Examples 221

Examples Fraud Resources Risk Management 221

Gonzobanker

APRIL 25, 2024

Once upon a time, First Southern Farmers, Merchants & Community Bank & Trust (or FSFMCBT, for short), a community bank in Anytown, USA, was renowned for its neighborly charm. When Calvin DoRight founded the bank in 1948, delivering exceptional customer service was his dream. Fast forward to modern times, when Thomas B.

System 134

System Training Community Bank Management 134

Perficient

AUGUST 5, 2020

With our team’s help, the client has been able to transition a significant portion of their userbase to a named user system and allowed us the opportunity to help develop the tools that their clients will use to manage these users.” — Austin Spinazze, Associate Technical Consultant. “I The community is a good one.

Technology 441

Technology Austin Leadership US 441

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 155

Leadership Industry Management Resources 155

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

Independent Banker

JANUARY 31, 2023

With technology upgrades and customer experience consistently ranking as chief priorities for community banks, there’s no question that innovation serves as a strategic imperative. By Charles Potts, ICBA When it comes to innovation, understanding how we do it may be even more important than why.

Fintech 139

Fintech Innovation Community Community Bank 139

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 166

Fintech Customer Experience Conference Technology 166

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction.

Community Bank 91

Community Bank Community Customer Experience Data 91

PYMNTS

APRIL 8, 2020

The company said Trading Grid is currently the sole cloud platform for B2B and A2A integration provided as a management service. One connection to the platform offers a network effect that can cut time to market, improve customer experiences, bolster operating efficiency and assist with following regulatory mandates per the firm.

Tools 181

Tools Customer Experience Resources Compliance 181

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S.

Community 195

Community Lending Maine Resources 195

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

DECEMBER 30, 2020

“The B2B buyer is rapidly evolving and becoming more sophisticated, and, in turn, expectations are shifting [toward purchasing] with their payments of choice,” Anjali Shah , director of client management for online merchants at American Express, told PYMNTS in the February 2020 B2B eCommerce report , a collaboration with American Express.

Online 302

Online Meeting Payments Fintech 302

Cisco

OCTOBER 11, 2021

Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.

Branch Design 141

Branch Design Branch Strategies ATM Digital Strategies 141

PYMNTS

FEBRUARY 4, 2020

WorldRemit Chief Commercial Officer Tamer El-Emary said the partnership would focus on “innovation, customer experience and speed to market.” Recently, eScooter company Helbiz announced that Alipay would help to expand its sales, and reach more Chinese customers during the Lunar New Year holiday.

Mobile 132

Mobile Customer Experience Operations Community 132

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.

Innovation 195

Innovation social media Branding Marketing 195

Perficient

SEPTEMBER 15, 2020

According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. With an increasing number of experiences powered by AI, such as voice search and virtual agents, it’s reshaping how consumers behave and make decisions.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

SEPTEMBER 24, 2018

In a press release , the companies said that together, the three longstanding partners are reimagining customer experience management (CXM) by enabling companies to get more value from their data, given that in today’s digital world, data is a company’s most valuable asset.

Data 135

Data Customer Experience Conference Software 135

PYMNTS

JANUARY 22, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021 ," Doug Brown, senior vice president and general manager, NCR Digital Banking , discusses how financial institutions should evolve to remain relevant and build customers' trust. Data and personalization was the key to helping customers in 2020.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

MAY 2, 2019

A press release issued Wednesday (May 1) said MicroBilt is joining NACHA’s Preferred Partners community, a group of service providers that NACHA says support the payments ecosystem with their solutions. NACHA has announced that MicroBilt is a preferred partner for bank account verification. “With a database of more than 1.5

Community 122

Community Customer Experience Operations Payments 122

Independent Banker

OCTOBER 31, 2022

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. Doing so can help community banks: Optimize the loan cycle.

Lending 91

Lending Community Bank Community Illinois 91

PYMNTS

AUGUST 13, 2020

To provide further same-day and next-day services to its customers, Lowe’s Companies, Inc. percent for Q1 as it responded to COVID-19 by offering support to customers, workers and communities. In May, Lowe’s reported that comparable sales for the U.S. home improvement business increased 12.3

Online 142

Online Nashville Tennessee Retail 142

Cisco

APRIL 12, 2022

And yet all kinds of ideas and gimmicks are being tried to make branches more inviting: community centers, yoga studios, or coffee bars. Commerce disruptor Amazon has found value in operating physical stores, financial institutions should be able as well. Optimize branch operations. This is where Cisco technology can help.

America 105

America Customer Experience Operations Survey 105

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. Digitization creates a lot more space for companies and banks to be more strategic and less focused on the operations, because the payment just ‘happens,’ ” noted Sassone.

Payments 215

Payments Innovation Software Fintech 215

Perficient

MAY 28, 2020

J oin our community for career tips, upcoming opportunities, and to keep up with all things Life at Perficient. With the easy to use interface and unique layer cake design, implementation could be done in a few different ways, so it was fun to discuss how and why each way was best.” — Lindsay Denton , Project Manager, Healthcare.

Leadership 467

Leadership Groups DC Management 467

Abrigo

FEBRUARY 23, 2022

Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses. Knowing Your Customer. Jump-Start Digital Transformation with Change Management. Credit Risk Management.

How To 195

How To Lending Software Survey 195

Independent Banker

APRIL 30, 2022

It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. started conducting “mystery shops” in the 1990s to maintain and improve its customer service, but the program has evolved over time. “We By William Atkinson. Name: Alpine Bank.

Community Bank 91

Community Bank Community Illinois Online 91

PYMNTS

AUGUST 12, 2020

In this week’s roundup of open banking initiatives and bank-FinTech tie-ups, PYMNTS finds a renewed push to strengthen SMB banking experiences including financing, account management and more. Recent improvements in the customer experience have made open banking more attractive for Funding Circle, added Jacobs.

North Carolina 193

North Carolina Fintech Technology Community 193

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

Bank Innovation

MARCH 31, 2020

Dear Reader, For 25 years, Royal Media, Bank Innovation’s publisher, has dedicated itself to serving its business communities with professionalism and integrity. Today, the coronavirus pandemic has created significantly more complexity and uncertainty in our daily lives.

Community 243

Community Innovation Customer Experience Resources 243

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. Our Troublemaker clients reacted to all this mayhem by keeping their focus on customers, making good loans, sticking to their digital transformation strategies, developing employees and giving back to their communities.

Fintech 194

Fintech Community Regional Technology 194