PYMNTS

DECEMBER 1, 2020

As consumers spend more time at home, they continue to order groceries online in far larger numbers than they ever did before the pandemic. In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7 In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7

US 196

US Data Online Meeting 196

Abrigo

FEBRUARY 27, 2020

Abrigo's Business Lending Readiness Survey found many processes stymie those efforts. This means having processes and people in place for bringing in borrowers, identifying the right loans to book, pricing them correctly, and closing loans quickly and efficiently enough to meet customer needs and institutional goals. learn more.

Lending 243

Lending Survey Data System 243

PYMNTS

JANUARY 26, 2021

Recent research highlighted in the December issue of the Delivering On Restaurant Rewards report, which is based on a survey of 2,123 U.S. Advanced learning technologies, such as artificial intelligence (AI), can enhance loyalty programs and help quick-service restaurants (QSRs) keep customers engaged and returning for more.

Seattle 266

Seattle Mobile Customer Experience Survey 266

PYMNTS

JUNE 17, 2019

The elimination of fees also extends to charges for monthly maintenance, checkbook orders or replacement debit cards. In recounting benefits still offered to consumers, Discover pointed to Discover Cashback Debit, which offers customers 1 percent cash back on up to $3,000 in debit card purchases each month.

ATM 155

ATM Cards Customer Experience Survey 155

Perficient

JULY 11, 2022

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. Using Afterpay, however, made it Future Me’s problem and let me have everything I needed and wanted at that moment and avoid racking up my credit card balance.

Fintech 474

Fintech Trends South Dakota Apple 474

Perficient

AUGUST 30, 2020

While you may not build out a persona card for the journey map persona, you still must have a solid understanding of who it is. You might also use site surveys or other market research to learn more about your persona. Test out the process – do the type of online research your persona will do. Try to schedule online.

How To 332

How To Cards Online Survey 332

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

Accenture

MAY 22, 2019

In fact, our survey reveals that commercial banking customers put payments in the top three areas where their businesses could be improved in partnership with their bank. For example, Stripe offers online payment processing for e-commerce businesses of all sizes through a suite of payment APIs. The threat is real.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

PYMNTS

JULY 18, 2017

In a survey held from the end of June into early July and conducted by SurveyMonkey , the web-based survey firm queried more than 1,000 adults above the age of 18, 290 of which were defined as 18- to 34-year-olds: millennials. And guess who won out?

Millennials 144

Millennials social media Survey Online 144

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Stripe really did come about because we were really appalled by how hard it was to charge for things online.” — John Collison.

Online 98

Online Company Retail Payments 98

PYMNTS

MARCH 8, 2019

A full 45 percent of retailers listed it as a priority this year, according to a recent survey, and more restaurants are aiming to get in on the action as they work to maximize productivity, minimize wait times and enhance consumers’ in-store experiences. Around the mPOS World. Inside Reebok’s mPOS Approach.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. Our research shows that 85.3 Payments Innovation Leads the Way .

Study 205

Study Cards Payments Innovation 205

PYMNTS

JUNE 19, 2018

As restaurants seek to innovate with consumer preferences in mind, here are some online features that consumers look for in their preferred restaurants: Third-Party Aggregator App. Fifty-five percent of surveyed consumers in Q4 of 2017 said the most important reason they prefer their merchant was a third-party aggregator app.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

JANUARY 22, 2021

QSRs are realizing the benefits of offering customized rewards geared toward patrons’ specific needs through the channels they use most. One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

SEPTEMBER 14, 2016

In a world where transactions now take seconds rather than minutes, hours or days to process and approve, the prevention controls must be exercised in real time with intelligence applied across the medium of channels that might be used in today’s digital world, including cards and online banking transactions. million in 2007 to £52.5

Fraud 100

Fraud Payments Customer Experience Exercises 100

PYMNTS

APRIL 30, 2020

Online transactions are more important than ever amid the coronavirus pandemic, which has consumers following stay-at-home directives and merchants shifting commerce online after temporarily closing their in-person operations. Cards can be critical to serving the U.K. and Scandinavia.

Payments 131

Payments Cards Resources Online 131

Accenture

OCTOBER 14, 2019

In most European countries, for example, unsecured card lending is less than 18 percent of total unsecured consumer lending. A large bank in Spain now offers its consumers the ability to select debit card transactions and to convert these transactions into installments via their mobile banking app. 2 RatePAY.

Payments 150

Payments Lending Examples Innovation 150

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. Among eight areas in which surveyed institutions plan to partner with fintechs, both banks and credit unions ranked new products and payments highest. These numbers represent an increase from 49% and 60%, respectively, in 2019.

Strategy 123

Strategy Fintech Study Customer Experience 123

PYMNTS

AUGUST 1, 2019

Such boxes represent a small segment of the broader subscription market, but they face the same challenges, including fraud attempts like card-and-wallet tests and account takeovers (ATOs). Generating Data Through Product Tests And Surveys. Online businesses often struggle balancing security with seamless customer experiences, as well.

Security 108

Security Cards Fraud Survey 108

NCR

SEPTEMBER 28, 2016

Without even leaving the couch, customers can frequent their favorite stories online, perhaps even on their mobile device. How can banks ensure they’re providing up to date and pertinent information to their customers, particularly in the age of online and mobile? In turn, this enhances the customer experience.

Mobile 40

Mobile Online Survey Video 40

FICO

SEPTEMBER 8, 2022

In India for example, our research showed that 95 percent of consumers do all or most of their banking online and have been keen adopters of real-time payments, with 78 percent uptake this year , a level significantly higher than customers in leading economies such as the U.S. (26%) 26%) and Germany (20%).

Fraud 52

Fraud Payments Survey Security 52

PYMNTS

DECEMBER 24, 2020

And while the shift to digital in grocery wasn’t premised on quite the same type of necessity seen in restaurants, consumer’s pressing concerns about their safety combined with the increased convenience of digital shopping have pushed the grocery game online in heretofore unseen ways. Kount Chief Customer Experience Officer Rich Stuppy.

Study 206

Study Industry United States Innovation 206

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

MAY 25, 2020

The reason cuts right through Amazon’s strikezone: The company has always been about the customer experience and customer satisfaction. JCP doesn’t have much to offer Amazon in terms of customers. The survey found that 30 percent of all SMBs have either failed or don’t know how they can recover.

Retail 161

Retail Strategy Training Customer Experience 161

FICO

APRIL 16, 2019

Of specific concern are transactions completed when neither the card nor the cardholder is physically present (card-not-present or CNP fraud), as well as cards taken out by criminals under false identities (application fraud). Over 50 percent of global online retail sales in 2018 originated from the region.

Fraud 40

Fraud Survey Regional Cards 40

FICO

APRIL 8, 2021

As it turns out, money isn’t the only thing that can be muled — merchandise bought with stolen credit card information can be “laundered” through unsuspecting victims, too. with stolen credit card accounts, fraud rings avoid having to list their own addresses in Russia, Nigeria, Malaysia or other fraud hot zones as a delivery destination.

Video 72

Video Fraud Florida Cards 72

PYMNTS

APRIL 25, 2018

Quick Serve Restaurants have mastered making food and drinks, but they are nowhere close to mastering how customers want to be served these days. The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales.

Study 111

Study Innovation Survey Mobile 111

PYMNTS

NOVEMBER 9, 2018

Easier said than done, of course, especially for smaller businesses (SMBs) — the PYMNTS-AEVI report surveyed more than 400 retailers across nine different sectors to gauge innovation readiness. That said, about 88 percent of smaller businesses surveyed for the Index believe that innovation is essential for survival.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

MAY 26, 2016

Riehle says that technology can clearly help to boost productivity and efficiency in restaurant operations, but it also has to simplify, not complicate, the customer experience. It also gives the customer the option to give the restaurant feedback in real time when checking out. But not for every establishment.

Mobile 132

Mobile Payments Las Vegas Operations 132

PYMNTS

APRIL 16, 2020

It takes that long to get feedback from consumers on credit card fraud. It is even more tricky in Europe where the PSD2 Strong Customer Authentication (SCA) deadline looms large at the end of 2020 (after a significant delay of over a year). The Three Pillars Of Navigating The SCA Switch.

Meeting 170

Meeting Fraud Analysis Data 170

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Digital-first banking can also help branch workers access online and mobile services to provide more consistent customer experiences across all channels.

ATM 151

ATM Fraud Study Regional 151

FICO

NOVEMBER 21, 2017

We at FICO believe the best answer to this question comes from your customers. We recently completed a series of customer surveys in multiple countries to understand customers’ communication behaviors and preferences, relating to debt repayment. This video discusses the high-level results from our UK survey.

Strategy 56

Strategy social media Survey Mobile 56

Independent Banker

AUGUST 31, 2021

In fact, one in five community banks had deployed APIs before 2020 and another quarter planned to do so this year, a 2020 Cornerstone Advisors survey found. That’s why this past year, even in the midst of COVID, it’s things like RTP, Zelle, card controls and others that we moved forward with.”.

Trends 91

Trends How To Payments Community Bank 91

PYMNTS

DECEMBER 30, 2016

Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms. “How Cyr and Chion highlighted that a unifying factor in all of the trends is customer experience.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

APRIL 30, 2019

He noted a recent survey that found 50 percent of millennials, 40 percent of Gen X and 20 percent of baby boomers have indicated they are “more likely” to visit stores with intelligent retail or automated checkout facilities than standard retail outposts. contactless payments have quickly caught on across debit and credit cards.

Retail 138

Retail Data Operations Payments 138