PYMNTS

MAY 16, 2019

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain.

Retail 218

Retail Online Cards Data 218

PYMNTS

MAY 19, 2017

WEX Australia has introduced an online platform connected to its Motorpass fuel cards, the company announced Thursday (May 18). Customer experience is a critical consideration when thinking about how your organization is going to be relevant tomorrow.”.

Online 101

Online Cards User Experience Customer Experience 101

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Perficient

JANUARY 24, 2023

As a baseball card collector since childhood, I remember when eBay opened its URL back in 1995. One could buy and sell baseball cards on the site but had to mail a check, or await the arrival of a check, via snail mail. Baseball card heaven for both buyer and seller. Consider the evolution of eBay.

Branding 472

Branding Cards Strategy US 472

PYMNTS

JANUARY 19, 2021

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. With B2B eCommerce proliferating, the market is rapidly evolving to make way for new business and payment models in response to customer demand.

Online 275

Online Marketing Payments Operations 275

PYMNTS

DECEMBER 21, 2020

Kroger customers can now expediently and simply order gift cards for curbside pickup in addition to their supermarket items at 1,900 of the chain’s locations throughout the nation, according to a Monday (Dec. 21) announcement from Blackhawk Network.

Cards 159

Cards Branding Customer Experience Innovation 159

Bank Innovation

OCTOBER 2, 2017

EXCLUSIVE— As recent hacks such as Equifax demonstrate, credit providers have work to do to gain back consumer trust, and doing so is going to require fixing the customer experience as well as data security.

Customer Experience 150

Customer Experience Security Data Online 150

Bank Innovation

NOVEMBER 15, 2019

Adyen, the Netherlands-based company that supports back-end payments capabilities for marketplaces like eBay and Etsy, is getting into card issuing. The product allows marketplaces to issue cards to merchants, allowing them to issue virtual or physical cards that can be used online, in-app or in-store.

Cards 186

Cards Online Payments Company 186

PYMNTS

APRIL 9, 2020

But it also has to be easy, fast and friction-free — now more than ever as a mass of consumers are moving their shopping, dining, working and leisure time online in response to the coronavirus outbreak. But it is also to see when the customer is a good guy or a VIP — and decide in real time to make the experience easier and faster.

Online 236

Online Fraud Security Branding 236

PYMNTS

MARCH 1, 2017

Klarna announced its partnership with online mattress retailer GhostBed to integrate an instant financing solution into the merchant’s existing checkout system. GhostBed customers are now presented with two Klarna financing options at checkout along with the ability to purchase using their existing credit or debit card.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

PYMNTS

JUNE 8, 2020

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. . reached a record 62.5

Online 144

Online Mobile Tools Retail 144

Perficient

FEBRUARY 17, 2023

Taking out a credit card and entering its number is a friction point that can cause consumers to abandon both online purchases (7% of abandoned online carts are due to not having a credit card handy or the same credit card accepted by the merchant) and in-person purchase decisions. from a bank.

San Francisco 275

San Francisco Cards Online Payments 275

Banking Exchange

JUNE 10, 2019

Those who implemented Mobile Wallet solutions, are witnessing an upsurge in the usage of mobile wallet payments and so the success Profitability Payments Performance Channels Customers Branch Technology/ATMs Tech Management Mobile Online Cards Checks/Remote Deposit Capture Feature3 Fintech Feature Financial Trends.

Customer Experience 60

Customer Experience Mobile ATM Trends 60

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible.

Cards 141

Cards Payments Security Fraud 141

PYMNTS

AUGUST 16, 2018

Approved, the online mortgage platform company, announced Thursday (Aug. “We started Approved with a vision that borrowers could visit an open house not having even talked with a lender, find the home of their dreams and get fully pre-qualified on their mobile device before a listing agent offered them a business card. .

Online 109

Online Company Customer Experience Resources 109

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

OCTOBER 20, 2016

Online lending may be dominated by startup companies based outside of New York, but the New York State Department of Financial Services (NYDFS) wants New York banks to get into the business as well. The report noted Vullo’s remarks follow the launch last week of Goldman Sachs’ online lending platform, dubbed Marcus.

New York 100

New York Lending Online Cards 100

Payments Dive

AUGUST 13, 2018

In the competitive world of eCommerce, online retailers must provide an optimal customer experience or risk losing business. But many are seeing their hard-earned revenue fall victim to costly credit card chargebacks.

Customer Experience 150

Customer Experience Retail Cards Online 150

PYMNTS

FEBRUARY 28, 2020

“We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc., however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. Net income CAGR was 8.2

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

DECEMBER 22, 2016

21) it inked deals with two companies to bring digital gift cards to consumers. In one announcement, CashStar revealed that OpenSky, the online marketplace, is now offering digital gift cards to consumers for the first time thanks to the CashStar Commerce platform. “We The cards can be delivered instantly or at a future date.

Cards 100

Cards Customer Experience Tools Marketing 100

PYMNTS

DECEMBER 17, 2020

One report found that there was a 54 percent increase in gift card and loyalty fraud in May compared to the previous month, making promotion fraud prevention a top priority for merchants. Other fraudsters are deploying phishing schemes to net their ill-gotten gains, either using the stolen data themselves or selling it online.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. Most survey respondents told JPMorgan that, though they conduct banking online, there are some processes that require in-person or over-the-phone interactions with their banks.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

MAY 18, 2018

This week, on May 17, debit-based cannabis payments solution CanPay announced its eCommerce integration , enabling customers to pay for cannabis products online via direct link to their checking account. That’s not only inconvenient, says Eide, but it makes legitimate customers feel like criminals.

Online 114

Online Retail Cards Industry 114

PYMNTS

NOVEMBER 23, 2016

Nordstrom is broadening the scope of its B2B gift card operations by teaming up with prepaid card company CashStar. Using CashStar Business, Nordstrom is now offering Gift Cards for Business, a program that helps its business partners order Nordstrom gift cards and manage accounts. In an announcement Tuesday (Nov.

Cards 100

Cards Customer Experience Analysis Resources 100

PYMNTS

OCTOBER 14, 2016

13) Marcus by Goldman Sachs , an online platform offering unsecured personal loans to consumers. Named after Marcus Goldman, one of the firm’s founders, Marcus by Goldman Sachs is a new business that Goldman Sachs said benefits from the firm’s 147-year history of financial expertise, risk management and customer service.

Online 100

Online Risk Management Cards Customer Experience 100

Bank Innovation

MARCH 18, 2020

Small business lender Kabbage is creating a way for companies to drive revenue while social distancing through an online gift card platform launched today. The Kabbage website allows consumers to buy gift cards to support local businesses and drive revenue while quarantine measures encourage customers to stay indoors.

Cards 243

Cards Online Company Customer Experience 243

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Visa recently announced a new policy to help shoppers alleviate this pain point.

Policies 302

Policies Online Retail Payments 302

PYMNTS

OCTOBER 10, 2018

That means being able to use features, like online and mobile app ordering and self-service kiosks, that make ordering faster and more convenient. In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index.

Innovation 152

Innovation Customer Experience Data America 152

Payments Source

SEPTEMBER 1, 2020

Once a BOPIS strategy is in place with the appropriate fraud controls and logistics to provide a smooth customer experience, it can be a secure way for merchants to find growth and convenient way for consumers to shop, says Visa's Michael Lemberger.

Online 113

Online Customer Experience Fraud Strategy 113

Perficient

JANUARY 12, 2021

Customers want to have an overall engagement with their financial institution around products and services that are easy to use, convenient, safe, and maintain their privacy. Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. Open Banking.

Trends 332

Trends Fintech Customer Experience Innovation 332

PYMNTS

AUGUST 11, 2020

Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”. Due to the pandemic, many companies have rolled out new online portals that are convenient to their customers.

Fraud 234

Fraud Industry Idaho Customer Experience 234

PYMNTS

DECEMBER 10, 2020

The eCards, made in collaboration with FinTech startup Voucher, will have over 200 personalized designs for customers to choose from, including themes like “holiday, but also birthday, graduation, a simple thanks or congratulations ,” among others. The release says the cards are “animated, dynamic and can include a message.”.

US 161

US Cards Customer Experience Trends 161

PYMNTS

DECEMBER 1, 2020

As consumers spend more time at home, they continue to order groceries online in far larger numbers than they ever did before the pandemic. In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7 In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7

US 196

US Data Online Meeting 196

PYMNTS

JANUARY 14, 2021

Via Mastercard’s relationship with Synchrony, it will work with Walgreens to launch new credit card products, as well as a pre-paid debit card. As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. But that’s where the standard co-brand partnership ends.

Payments 174

Payments Branding Analytics Data 174

Perficient

JULY 11, 2022

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. Using Afterpay, however, made it Future Me’s problem and let me have everything I needed and wanted at that moment and avoid racking up my credit card balance.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

MAY 14, 2020

The pandemic required full-on digitization for many businesses to keep revenue flowing, but simply setting up shop online is no longer enough to keep customers happy. Indeed, according to Laura Miller , president of JPMorgan Merchant Services , customer loyalty is now more important than ever.

Payments 169

Payments Branding Customer Experience Strategy 169