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Capital One Trains Virtual Assistant Eno To Be Proactive with New Tax Feature

Bank Innovation

Most virtual assistants are reactive, but Capital One is training its virtual assistant, Eno, to be proactive, according to Ken Dodelin, VP of conversational AI products at the bank. Most [virtual assistants] are chasing reactive customer questions,” Dodelin told Bank Innovation. “We

Training 170
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Augmented Reality Adds 3D Technology To Boost Retail Conversions

PYMNTS

A 360-degree feature enables the bride to take a virtual “tour” of the dress to closely inspect beading, fabric and trains. The David’s Bridal application was built by Vertebrae , a tech company that specializes in bringing real-world applications to retailing. It started when Founder Stephen Lease was training for a marathon in 2016.

Retail 261
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What Might Stop the SPAC Train in its Tracks?

PYMNTS

Increased retail trading activity has also boosted interest in early-stage SPAC targets. If there is no deal — in other words, if there are no acquisition targets that spark a deal, then after a set period of time (typically two years), the SPAC gives the capital back to the investors, and the investment vehicle is liquidated.

Training 203
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Why Venture Capital Is Accelerating In Asia — Why It’s Different From The Valley

PYMNTS

Despite the pandemic, venture capital dollars are flowing freely to nascent firms in Asia that are tackling the need for contactless interactions and platforms that match supply and demand — setting the stage for innovation on the other side of the public health crisis. Traditional companies have had to embrace tech at an accelerating pace.

Capital 298
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Retail Reinvention: Why Retail Doesn’t Need Salespeople

PYMNTS

Even if there were a trustworthy way to send money over the internet — which there isn’t — the network is no substitute to the essential ingredient of capitalism — salespeople.”. Take retail salespeople — Stoll’s self-proclaimed cornerstones of capitalism. Service — not sales — is the new human retail touchpoint.

Retail 197
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Chatbot Tracker: The Birth Of Chat-Commerce’s Impact On Retail

PYMNTS

At this conference, Facebook announced it was partnering up with the likes of CNN, 1-800-Flowers and other retailers to provide a more enhanced offering. Stich commented on how training chatbots to behave in the way businesses want them to is something that we’ll likely continue to see moving forward.

Retail 122
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Small business lending insights Vol. 1

Abrigo

The negative correlation of funded business loans to the Fed funds rate is a staggering 86% as businesses weigh their needs for capital against expensive debt and lenders aim to limit risk. Almost half sought credit to grow their businesses, and 28% applied to make repairs or replace capital assets.

Lending 221