PYMNTS

OCTOBER 24, 2019

Capital One ’s domestic card business provided strong results and continued to pick up momentum, the bank said on Thursday (October 24). We’re excited to partner with the world’s largest retailer to deliver compelling products and a great digitally enabled customer experience to Walmart customers,” Fairbank said in the call.

Capital 101

Capital Cards Conference Customer Experience 101

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

South State Correspondent

MARCH 14, 2024

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

Innovation 195

Innovation Strategy Capital Comparison 195

Perficient

MAY 28, 2020

Utilities, historically, have made heavy capital investments with little to no competition, slowing rapid evolution difficult. There is a strong need to be agile and scale quickly to better serve customers and employees with innovation. Building Improved Customer Experience and Interaction with Oracle Data & Analytics.

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

PYMNTS

NOVEMBER 12, 2020

banking-as-a-service (BaaS) Startup Railsbank closed a $37 million funding deal co-led by MiddleGame Ventures and Ventura Capital. Also participating in the round were Anthos Capital, Global Brain, Clocktower Technology Ventures, Moneta VC, Mitsui Fudosan and Firestartr. “We

US 220

US Capital Leadership Customer Experience 220

PYMNTS

JANUARY 30, 2020

Farfetch, a luxury technology platform, has raised $250 million from Tencent and Dragoneer through the sale of convertible senior notes, according to a release. Tencent is a global technology company based in Shenzhen, China, and Dragoneer is an investment firm based in San Francisco.

San Francisco 228

San Francisco Leadership Technology Branding 228

Perficient

JANUARY 25, 2023

User experience. As the use of technology continues to increase, it should not get more difficult to use. While institutions want to increase their technology play, they are weary of overcomplicating operations. Another example is Eno , Capital One’s virtual assistant.

Banking Trends 474

Banking Trends Trends United States FDIC 474

PYMNTS

MAY 22, 2018

“In addition, CUJO AI will continue to scale the business and hire world-class talents for its AI-powered technology, cyber analysts and commercial teams around the world.”. The platform helps various departments reduce costs, save time and deliver additional value to their customers.”.

Security 108

Security Capital Customer Experience Mobile 108

Jack Henry

DECEMBER 20, 2019

Now business borrowers, like consumer borrowers before them, are demanding faster access to capital and a better customer experience. Yet many commercial lending teams still have no technology in place to satisfy those demands.

Lending 138

Lending Customer Experience Capital Technology 138

PYMNTS

JUNE 22, 2020

A 24-year veteran of the restaurant technology scene, Kabakoff is charged with leading Lunchbox’s efforts to expand the company’s presence and the adoption of its digital ordering platform by the industry. The hiring comes on the heels Lunchbox’s most recent capital campaign, which raised $2 million in seed funding.

New York 326

New York Marketing Strategies Customer Experience Maine 326

Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 167

Fintech Customer Experience Conference Technology 167

PYMNTS

DECEMBER 8, 2020

"Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. Since the pandemic started, Modal has experienced a 700 percent increase in online checkout customers, and achieved profitability in May 2020.

Oklahoma 253

Oklahoma Branding Tools Online 253

CB Insights

SEPTEMBER 16, 2021

came from a Series A round drawing participation from Level Equity, Open Ocean Capital, Episode 1 Ventures, and Entrepreneur First, and $4.9M UK-based PassFort offers SaaS solutions that address compliance challenges and elevate customer experiences. Operating in 211 jurisdictions, PassFort caters to a diverse customer base.

Compliance 58

Compliance Technology Customer Experience Maine 58

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. As a company we have spent a tremendous amount of capital and resources, in building and developing what is going to be a platform that will power this vision. Here’s what they found. But which innovation?

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

PYMNTS

NOVEMBER 24, 2020

Customers who access their accounts can use them to unlock their vehicles and power many of their features remotely, and many had long requested such a security upgrade from Tesla. Other companies are leveraging advanced technologies like artificial intelligence (AI) and machine learning to boost their onboarding solutions.

Online 272

Online Report Customer Experience Analytics 272

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. In recent years, product selection, advisory, technology, and a commitment to help support growth have jumped up in importance.

Conference 195

Conference Retail Community Bank Technology 195

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

PYMNTS

JULY 21, 2020

Last summer, Hippo reached unicorn status, the term used by the venture capital sector to describe a startup company valued at more than $1 billion. This latest financing pool included new investors FinTLV, Ribbit Capital, Dragoneer and Innovius Capital. In June, Hippo entered into an agreement to buy Spinnaker Insurance Co.,

Capital 130

Capital California Customer Experience National 130

PYMNTS

JULY 21, 2020

Last summer, Hippo reached unicorn status, the term used by the venture capital sector to describe a startup company valued at more than $1 billion. This latest financing pool included new investors FinTLV, Ribbit Capital, Dragoneer and Innovius Capital. In June, Hippo entered into an agreement to buy Spinnaker Insurance Co.,

Capital 130

Capital California Customer Experience National 130

Insights on Business

OCTOBER 16, 2018

Take an incremental approach, prioritizing by business domain, responding to new regulations and keeping the customer experience front-and-center throughout. It gives financial institutions the chance to open up legacy systems and harness APIs to deliver better services to customers and lift profits.

Capital 157

Capital Tools System blockchain 157

Chris Skinner

JULY 19, 2017

See what you think … Capital One Skill for Alexa Capital One’s skill for Alexa provides a new feature called “How much did I spend?” Using any Amazon Alexa-enabled device, Capital One customers can now summon Alexa for their recent spending history at more than 2,000 popular merchants including Starbucks, Whole Foods and Amazon.

Innovation 298

Innovation Capital Conference Customer Experience 298

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

JUNE 8, 2020

Dispute management has historically been a drain on both personnel and the customer experience. Stores can also predict how they can affect acceptance rates, win-backs, customer satisfaction and overall revenue. That’s the best way for us to support merchants as we grow and as eCommerce grows.”.

Retail 142

Retail Management Customer Experience Capital 142

PYMNTS

OCTOBER 14, 2020

Additional new and existing investors include Reinvent Capital, Menlo Ventures, SoftBank, Braemar Energy Ventures and others. With this funding, we’ll further develop Getaround’s unique connected car technology, Getaround Connect, which enables our fully contactless booking and pickup experience,” said Zaid, chief executive officer.

Customer Experience 242

Customer Experience Meeting Capital Groups 242

PYMNTS

OCTOBER 4, 2020

The lead investor was Linear Capital and further help came from KZM & Company Group, the report stated. Through connecting enterprises and financial institutions (FIs) with new digital products, RootAnt aims to let banks and non-bank FIs integrate innovative practices like embedded financing to boost customer experiences, e27 reported.

Customer Experience 141

Customer Experience Innovation Report Technology 141

Abrigo

FEBRUARY 3, 2020

Key Takeaways At many financial institutions, a substantial share of the IT budget is tied up in technology infrastructure and maintenance and cannot be used for new initiatives. Technology spending priorities. Banks spend about 7 percent of revenues on information technology, the report’s authors estimate.

Resources 150

Resources Security Customer Experience Fraud 150

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

Bank Innovation

SEPTEMBER 19, 2016

Earlier last week a study was released by Mitek that ranked fifteen of the world’s banks from best to worst in one teeny tiny category: customer experience with the banks’ mobile deposit features. In this one category—which was somehow broken down into 51 sub -categories when the data was analyzed—Capital Read More.

Study 150

Study Customer Experience Capital Mobile 150

South State Correspondent

JANUARY 23, 2023

With the capital raised by Elon Musk, Microsoft, and others, this year, banks look to license the technology utilizing a paid professional version and leverage the tool through the Microsoft Office Suite to accomplish a variety of tasks more efficiently. In short, ChatGPT can 10x your current skills.

Tools 370

Tools Examples Analysis Data 370

NCR

MARCH 19, 2018

Of the many new tools and innovations that have had an impact on how people live their lives in recent years, one of the most significant is voice technology. At the moment, voice technology is still largely a novelty, used only for simple tasks that don’t carry too much importance. Rising voice. What could the future hold?

Technology 74

Technology Tools Survey ATM 74

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. They’re not,” said Rainey.

Analytics 293

Analytics Examples Trends Operations 293

PYMNTS

OCTOBER 8, 2019

Customer experience and engagement platform Brightloom announced two new executive team hires in a press release on Tuesday (Oct. Ben Straley signs on as president and chief product officer, and Brian Zimmer joins as chief technology officer, the company said. “I

Software 100

Software Customer Experience Technology Capital 100

PYMNTS

DECEMBER 18, 2020

Darden CEO Gene Lee said that the company, which owns the Olive Garden, LongHorn Steakhouse, the Capital Grille and other sit-down chains hit hard by the pandemic, focused on four priorities during the quarter.

Report 201

Report Operations Customer Experience Capital 201

PYMNTS

FEBRUARY 3, 2020

Citi will harness technology from artificial intelligence (AI) firm Interactions , which specializes in conversational AI. The IVA is an example of the technology investment strategy being employed by Citi Commercial Cards to enhance its digital services. IVA uses predictive technology as part of its machine learning capabilities.

Cards 133

Cards Innovation Customer Experience Technology 133

NCR

MARCH 2, 2016

For banks to deliver a truly personalized customer experience, they must first abandon their “inside-out” approach and gain a better understanding of how customers consume services and how to deliver across multiple platforms. As technology advances, so do customer expectations for a fast and seamless experience with their bank.

Customer Experience 40

Customer Experience Software System Industry 40