Celent Banking

JANUARY 13, 2016

Celent feels (and others agree) that it’s important that banks deliver an omnichannel digital customer experience, but the term means different things to different people. An omnichannel experience is even more critical when delivering services to corporate clients. But emerging technologies will have the largest impact.

Customer Experience 100

Customer Experience Innovation Technology Branding 100

South State Correspondent

MARCH 14, 2024

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

Innovation 195

Innovation Strategy Capital Comparison 195

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. It also solicits feedback on how to maximize stakeholder engagement.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

Perficient

MAY 28, 2020

Oracle’s suite of enterprise applications; ERP, SCM, EPM, and Data & Analytics all lead the industry to new fond levels of efficiency and innovation with special focus on the four desired areas of business outcome below; I. Steering Innovation and Agile Process with Oracle ERP & EPM Applications.

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

PYMNTS

OCTOBER 24, 2019

Capital One ’s domestic card business provided strong results and continued to pick up momentum, the bank said on Thursday (October 24). We’re excited to partner with the world’s largest retailer to deliver compelling products and a great digitally enabled customer experience to Walmart customers,” Fairbank said in the call.

Capital 101

Capital Cards Conference Customer Experience 101

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

JULY 31, 2019

As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. And that’s where we come to FinTech. FinTech Partnerships. According to Angelos, as part of the U.S.

Fintech 192

Fintech Innovation US Payments 192

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. As a company we have spent a tremendous amount of capital and resources, in building and developing what is going to be a platform that will power this vision. Innovation is incredibly important.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

PYMNTS

DECEMBER 8, 2020

"Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. Honda Xcelerator, is an innovation program that facilitates partnerships between startups and Honda business units globally.

Oklahoma 253

Oklahoma Branding Tools Online 253

Bobsguide

FEBRUARY 22, 2022

BDB offers conventional and Islamic business finance services, venture capital and investment advisory to small and medium enterprises across multiple industries in the Kingdom of Bahrain. It will interface with technology offerings from TCS’ partners for CRM, sales, risk management and other enterprise functions.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

MAY 22, 2018

“In addition, CUJO AI will continue to scale the business and hire world-class talents for its AI-powered technology, cyber analysts and commercial teams around the world.”. The platform helps various departments reduce costs, save time and deliver additional value to their customers.”.

Security 108

Security Capital Customer Experience Mobile 108

Celent Banking

FEBRUARY 24, 2017

This particular article is focused on innovations in small business and corporate banking: two critical market segments for financial institutions as they seek revenue growth and relevance in the evolving digital B2B marketplace. Legacy Transformation / IT Platform Innovations. Emerging Innovation. Operations and Risk.

Innovation 114

Innovation Boston Technology Meeting 114

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

OCTOBER 4, 2020

The lead investor was Linear Capital and further help came from KZM & Company Group, the report stated. Through connecting enterprises and financial institutions (FIs) with new digital products, RootAnt aims to let banks and non-bank FIs integrate innovative practices like embedded financing to boost customer experiences, e27 reported.

Customer Experience 141

Customer Experience Innovation Report Technology 141

Insights on Business

OCTOBER 16, 2018

Reengineering core banking systems that have been developed over decades while innovating fast enough to stay competitive would be like trying to change your tires while speeding down the freeway. It gives financial institutions the chance to open up legacy systems and harness APIs to deliver better services to customers and lift profits.

Capital 157

Capital Tools System blockchain 157

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Abrigo

FEBRUARY 3, 2020

Key Takeaways At many financial institutions, a substantial share of the IT budget is tied up in technology infrastructure and maintenance and cannot be used for new initiatives. Technology spending priorities. Dollars for innovation tied up in IT infrastructure. The trend away from on-premise technology.

Resources 150

Resources Security Customer Experience Fraud 150

South State Correspondent

JANUARY 3, 2024

These books span a range of banking topics but emphasize second-order thinking, productivity, building client relationships, and innovation. This work offers bankers a set of rules for successfully capitalizing on innovation and a guide of when bankers should innovate and when not.

Leadership 370

Leadership Management Strategy How To 370

PYMNTS

FEBRUARY 3, 2020

Citi will harness technology from artificial intelligence (AI) firm Interactions , which specializes in conversational AI. The IVA is an example of the technology investment strategy being employed by Citi Commercial Cards to enhance its digital services. IVA uses predictive technology as part of its machine learning capabilities.

Cards 133

Cards Innovation Customer Experience Technology 133

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

Bobsguide

MAY 25, 2022

London — May 16, 2022 — Mindtree , a global technology services and digital transformation company, and Finastra , a leading financial technology provider, today announced a partnership to bring Finastra’s Fusion Payments To Go payments technology to banks in the Nordics, the UK and Ireland, as a managed service. About Mindtree.

Management 113

Management Payments Innovation Technology 113

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

South State Correspondent

JANUARY 23, 2023

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

Tools 370

Tools Examples Analysis Data 370

PYMNTS

JULY 15, 2019

Both firms are human resources Software-as-a-Service (SaaS) providers specializing in compliance and training, but the firms pointed to Mammoth HR’s strength in the payroll and human capital management spaces as key additions to the combined company. ThinkHR, meanwhile, contributes its expertise in the insurance market, the firms noted.

Resources 100

Resources Software Training Capital 100

Abrigo

FEBRUARY 13, 2020

Key Takeaways To better serve their community, as well as stay competitive in this fast-moving environment, savvy CFIs are carefully blending digital innovations with their hallmark relationship banking practices. However, proximity to branches is becoming less and less important to customers and members. Learn more.

Community 273

Community Lending Management Innovation 273

PYMNTS

OCTOBER 19, 2020

GPS's technology helps brands by allowing them to provide customized experiences put squarely in the cardholders' hands, the release says, having previously supported FinTechs, digital banks, and eWallets on their various journeys.

Study 174

Study Innovation Fintech Customer Experience 174

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. Once they run buzzwords and innovations through management’s “B.S.

Leadership 155

Leadership Industry Management Resources 155

PYMNTS

OCTOBER 16, 2020

Jess Turner, Mastercard’s executive vice president for North America Products and Innovation, tells PYMNTS the venture is just one part of the firm’s push to help gig workers get benefits. Mastercard will initially make the Stride platform available through two partners, Jobble and Mobility Capital Finance (or “MoCaFi”).

America 291

America Innovation Customer Experience Industry 291

PYMNTS

DECEMBER 26, 2018

Payments innovation in 2018 has leveled the playing field, with new entrants, the rise of the customer and cross-border connectivity all enabling real-time payments almost anywhere and at virtually any time. This year has shown that a “one-size-fits-all” approach no longer works for banks — or their customers. New Entrants.

Innovation 128

Innovation eBook Regulation Fintech 128

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation. Customer experience mastery is core to their business models.

Payments 150

Payments Customer Experience Survey Capital 150

Gonzobanker

FEBRUARY 1, 2023

While AOBA provides a fertile forum for buyers and potential sellers in the bank M&A space to commensurate, the crowd uses this valuable face time to also delve into discussions about the economy, strategic growth, fintech innovation, competition, and talent wars.

Arizona 145

Arizona Kansas City Industry Phoenix 145

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Small Idea – It’s Our Kid’s Technology. It was a sobering thought to realize that we are all really building most of this technology for our kids. Complicated technology sucks, but mortality sucks more. Big Idea – Trends.

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

JUNE 18, 2019

The capital is going to be utilized by continuing the work of TokenOS , which is one of the leading open banking platforms in the world. The company wants to continue to innovate payments solutions using ID and digital money technology. Older investors like EQT Ventures and Octopus Ventures also took part in the investment.

Leadership 161

Leadership Customer Experience Innovation Capital 161

NCR

MARCH 19, 2018

Of the many new tools and innovations that have had an impact on how people live their lives in recent years, one of the most significant is voice technology. At the moment, voice technology is still largely a novelty, used only for simple tasks that don’t carry too much importance. Rising voice.

Technology 74

Technology Tools Survey ATM 74

PYMNTS

NOVEMBER 26, 2019

Partnerships with companies like Ripple support innovation and allow us to invest in creating better customer experiences. MoneyGram said it’s going to use the capital to develop and expand the On-Demand Liquidity payment system, which uses XRP cryptocurrency.

blockchain 143

blockchain cryptocurrency Customer Experience US 143