PYMNTS

SEPTEMBER 14, 2018

A new survey has found that big retailers like Apple and Nike are losing favor in China, as consumers are showing a preference towards local brands. Chinese brands have been better at leveraging social media to reach out to shoppers in China,” said Catherine Lim, a Bloomberg Intelligence analyst.

Apple 101

Apple social media Branding Survey 101

PYMNTS

NOVEMBER 11, 2016

According to the BDO Retail Compass Survey of CMOs, nearly 60 percent of marketers plan to leverage mobile in their marketing strategies this holiday season. EMarketer also found that nearly two-thirds of millennial internet users searched social networks for coupons in the third quarter of 2015. percent increase in sales this year.

Mobile 188

Mobile Marketing Survey Marketing Strategies 188

PYMNTS

SEPTEMBER 21, 2020

percent of respondents in an early March survey said they were using their mobile devices to shop more often. times more consumer conversions for brands such as Estée Lauder, for example. Virtual product-sampling options now play a central role in beauty retailers’ sales strategies. reached 14.4

Retail 243

Retail Online social media Mobile 243

PYMNTS

JULY 7, 2017

From iPads to desktops and smartphones, it seems that interacting with technology has become intuitive for this generation. With technology constantly evolving but some shopping habits remaining the same, retailers need to be agile enough to serve both needs. They appreciate the hands-on experience of shopping in a store.

social media 120

social media Millennials Retail Study 120

PYMNTS

JUNE 16, 2017

A byproduct of incorporating connectivity into just about any activity is how social media affects regular interactions. It can be difficult to discuss the digital effects without looping in social media. For the Chinese buyer in particular, social media engagement and online shopping activities takes on a unique avenue.

Study 119

Study Online social media Retail 119

PYMNTS

MARCH 25, 2016

Yesterday (March 24), the CardLinx Association released new data from the 2016 Annual Card-Linking Industry Survey showing that 50 percent of respondents (consisting of merchants, payment companies, publishers and card-linked technology companies) reported a 50 percent growth in card-linking transactions over the last 12 months.

Cards 100

Cards social media Survey Comparison 100

PYMNTS

JUNE 22, 2020

The days of stopping by brick-and-mortar establishments to check out menus and sample food are long gone, replaced by scanning social media accounts, hashtags, user reviews and digital images before selecting where to spend hard-earned money. According to one survey, those that do respond typically do not do so in a timely manner.

Operations 156

Operations social media Online Survey 156

Social Assurance

OCTOBER 29, 2021

Here are a few key takeaways from the 2021 report and how it will impact your brand. Growing Utilization of Marketing and Compliance Tools and Technology. As the financial services sector continues to adapt to the massive digital disruption, our survey results showed some impressive statistics about Marketing and Compliance technology.

Compliance 15

Compliance Survey Marketing social media 15

PYMNTS

AUGUST 3, 2016

How influential will mobile and social media be to their purchasing habits? First and foremost, think that, by 2020, retailers (at least the successful ones) will have “fully embraced” the use of digital technology. But what is that “changing face of retail” actually going to look like in a few years?

Retail 100

Retail social media Branding Online 100

PYMNTS

FEBRUARY 25, 2020

They want to be treated uniquely,” says Rajesh Jain , founder and managing director of global marketing technology firm Netcore, in a Wharton School interview. That’s where brands can use the entire data stream, those digital footprints that their customers are leaving. Other surveys reinforce the need for personalization at retail.

Retail 202

Retail social media Study Security 202

PYMNTS

MAY 12, 2016

In a rush to embrace the latest technologies or dive headfirst into the latest social platform, more tried-and-true marketing tools available on mobile devices are being swept under the rug in favor of newer, sexier mediums. What were the main takeaways from the study? If relied on too heavily, consumers can feel overwhelmed.

Mobile 100

Mobile social media Study Branding 100

PYMNTS

APRIL 24, 2017

According to new data from 1WorldSync, almost half of surveyed merchants and suppliers have lost at least $1 million because of this challenge of omnichannel sales — and more than a tenth have lost at least $3 million. The company released its new survey of 400 merchants and suppliers across Europe and the U.S.,

Survey 175

Survey social media Management Resources 175

PYMNTS

NOVEMBER 5, 2019

Indeed, as Karen Webster has written — and other experts have opined — the 2020s promise many marriages of innovations and new technology and processes created over the prior 10 years. What the Consumer Wants. Misunderstanding what makes consumers tick is only part of how a company can miss out on innovation.

Innovation 102

Innovation Report social media Data 102

PYMNTS

MAY 26, 2017

FUEL CYCLE equips businesses to engage with customers through gamification and gamified rewards, surveys, group discussions, live chats, etc. — as if they were on a social network. According to Forrester, brands face a 50 percent higher revenue risk in 2017. Brands must either disrupt or be disrupted.

Branding 103

Branding Community Survey Data 103

South State Correspondent

AUGUST 15, 2022

Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Review Qualitative Data. Study Customers.

Customer Experience 195

Customer Experience Training Strategy social media 195

South State Correspondent

AUGUST 15, 2022

Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position. Customer reviews on Yelp/Google, survey results, chat transcripts, and social media comments. Review Qualitative Data. Study Customers.

Customer Experience 195

Customer Experience Training Strategy social media 195

PYMNTS

AUGUST 9, 2018

Other figures from the first quarter of 2018 show that 299 brands suffered phishing attacks during that period, up about 15 percent quarter over quarter. Those attacks include targets from a “more diverse set of brands” than in the recent past, with cloud storage providers now appearing in the top 10 most targeted during Q1.

Survey 111

Survey social media Online Data 111

PYMNTS

NOVEMBER 26, 2020

Phone- and text-based verification and authentication measures for consumers have been commonplace for several years, but the COVID-19 pandemic’s dramatic acceleration of digital adoption is putting renewed focus on the technology. One survey found that 58 percent say they already receive too many notifications from companies.

Security 174

Security social media Retail Fraud 174

William Mills

NOVEMBER 3, 2016

Undoubtedly, graphics have become a widely-adopted method to spread messages across various social media platforms. More than likely, anyone following a brand on social media will encounter a graphic illustrating that brand’s value proposition and/or data illustrating some form of a best practice.

social media 40

social media Branding Tools Strategy 40

Filene

JUNE 28, 2016

What : Social media strategy to effectively amplify your value, messages, and marketing. Why : 70% percent of households start their search for new financial institutions and additional financial services online, via search engines and social media. Credit Union -to- Credit Union Collaboration.

social media 39

social media blockchain Strategy Branding 39

PYMNTS

AUGUST 10, 2018

Online ads that are so personal they feel creepy — an ad related to a TV show you just watched, or an aggressive pitch for weight loss products that follows a brief web search for a new gym — have taught consumers about the power of personalized marketing technology. One recent survey found that 78 percent of U.S. Privacy Punishment.

Online 101

Online social media Baltimore Data 101

William Mills

NOVEMBER 1, 2016

Our agency is no stranger to technology, its evolution and its expanding impact on all of our lives. We live and breathe it each day through our clients, who have partnered with us (in most cases) for one reason: to help tell their technology story to the right people. But what about technology spending for your CMO?

Technology 40

Technology US Customer Experience Marketing 40

South State Correspondent

OCTOBER 20, 2022

When designing or choosing new technology, select the one that employees or customers can complete the fastest. We have seen this a thousand times, and it is ALWAYS a mistake – banks do demos of technology but rarely try to use it themselves before purchasing it. The fastest technology isn’t always the best, but it usually is.

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

NOVEMBER 26, 2018

Getting the right style often means turning to trusted brands to help them look and feel good. According to a February 2017 survey , 32 percent of consumers prefer to purchase apparel and footwear on the web. With the advancements of smartphones, social media and the digital age, people want options,” Shay said.

Strategy 108

Strategy Retail social media Online 108

Bobsguide

MARCH 28, 2022

Banking as a Service gains unstoppable momentum, Finastra research shows: 85% of senior executives surveyed are already implementing BaaS solutions or are planning to in the next 12-18 months. This trend will only accelerate as integrating regulated products into the customer journey becomes as simple as creating a social media account.”.

Innovation 60

Innovation Lending social media Retail 60

Abrigo

JANUARY 29, 2015

But Hinge , a branding and marketing firm, has some interesting research that highlights the importance of expanding how you think about and generate referrals. More than 8 of every 10 service providers surveyed by Hinge had received a referral from someone who had never been a client. Hinge’s survey found that 46.4

How To 150

How To Survey eBook social media 150

PYMNTS

JUNE 26, 2017

To win them over, many restaurants are betting that millennials prefer their meals with a side of technology — and it seems to be a safe bet. Cowboy Chicken, a Dallas-based chicken chain, is one of the 66 percent of surveyed restaurants that either have installed their own mobile app technology or are considering doing so.

Millennials 125

Millennials Mobile User Experience Survey 125

William Mills

APRIL 12, 2018

Are they interested in using branding to increase sales, increasing visits to their website or publishing an article in a top media outlet? While your client may want to have an article placed in a well-known media outlet or industry publication, this is typically not the only measurement of success. New reporting technology.

Report 41

Report social media Meeting Analytics 41

PYMNTS

FEBRUARY 8, 2018

Only 23 percent of those surveyed are satisfied with the way insurance firms disburse payments — nearly at the bottom of the barrel. said an industry shift to digital makes sense, as there is “a brutal combination for insurance carriers right now,” where brand loyalty is on the decline.

Taxes 101

Taxes Payments social media Policies 101

Gonzobanker

FEBRUARY 6, 2017

botification) produces numerous articles in the press and on social media every week. Granted, we’re talking about different technologies here. Proponents of bots will point out that the AI technology powering bots is what will differentiate the experience. The Long Run Impact. Everyone catches up at some point.

social media 60

social media Technology Survey Data 60

Gonzobanker

FEBRUARY 6, 2017

botification) produces numerous articles in the press and on social media every week. Granted, we’re talking about different technologies here. Proponents of bots will point out that the AI technology powering bots is what will differentiate the experience. The Long Run Impact. Everyone catches up at some point.

social media 60

social media Technology Survey Data 60

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. Technology, with an emphasis on Mobile.

Millennials 45

Millennials social media User Experience Branding 45

NCR

JUNE 29, 2016

More worrisome are the kids who can’t remember a time before social media. According to Gallup’s most recent report , barely 25% of all millennials feel an emotional attachment to a brand. It actually kind of makes sense, since cell phones (at least the type meant only for talking) have been around for nearly 20 years.

Millennials 45

Millennials social media Video Tools 45

Banking 2020

NOVEMBER 27, 2015

These digital-heavy, mobile-savvy youngsters feel free to eschew brand loyalty and shop around for options on a whim, and the constant emergence of new technologies supports fickle habits. As much as it seems customers are increasingly fickle, the Accenture survey actually suggests that banks have a strong foundation of customer trust.

Millennials 40

Millennials Survey social media Online 40

NCR

SEPTEMBER 13, 2017

Another recent study – professional services firm EY’s 2016 Global Consumer Banking Survey – concluded that traditional banks “need to reconsider current practices” in order to stay relevant in an increasingly competitive and rapidly evolving marketplace. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

JULY 7, 2017

But as statistics this week bear out, the rise of voice-activated technology is gaining some momentum. But for now … 14 billion visits to online retailers in the past year, from May 2016 to May 2017, and 14 million visits via social media mentions is nothing to sneeze at, speaking to wide recognition of the lure of the devices.

Bitcoin 100

Bitcoin Google social media cryptocurrency 100

NCR

JANUARY 4, 2018

A recent survey conducted in the UK by Barclays found that a third (34 percent) of respondents had been a victim of fraud, but a quarter of this group were too embarrassed to speak up about it. They could enjoy enhanced brand loyalty, too.

Fraud 72

Fraud social media ATM Groups 72