The Financial Brand

JUNE 30, 2019

Research suggests banks and credit unions need to rethink their mobile functionality with fresh eyes focused squarely on customer experience. The post Great Mobile Banking UX Demands More Than Flood of Features appeared first on The Financial Brand.

UX 28

UX Mobile Customer Experience Branding 28

Perficient

JANUARY 12, 2021

With the expanded success of ecommerce in the last twelve months, brands have more opportunities than ever to engage in digital channels with their consumers and stand out from the competition. It seems that businesses and customers truly are at a new inflection point with this technology and opportunities are available for brands.

Customer Experience 538

Customer Experience Branding Video Online 538

The Financial Brand

DECEMBER 14, 2020

The post The Best and Worst Practices in Digital Banking UX appeared first on The Financial Brand. Three examples of each give retail banking executives and digital designers specific ideas to ensure intuitive and frictionless experiences.

UX 30

UX Digital Banking Examples Branding 30

The Financial Brand

NOVEMBER 28, 2018

Bad mobile banking experiences turn off consumers when they seek ease. The post 3 Ways UX Design Can Improve Consumer Satisfaction and Increase Revenue appeared first on The Financial Brand. Improve the user experience — or watch them leave.

UX 27

UX User Experience Branding Mobile 27

The Financial Brand

NOVEMBER 4, 2020

The post Good Digital UX Is Now Table Stakes for Small Business Banking Success appeared first on The Financial Brand. Personalized and frictionless engagement, beginning with digital account opening, is key to meeting tough challenges faced by the SMB market.

UX 28

UX Meeting Branding Marketing 28

PYMNTS

OCTOBER 13, 2016

While mint chocolate chip ice-cream might be the way to a foodie’s heart, MintChip digital currency is not the way to a millennial’s mobile wallet, apparently — at least not in Liberty Village, Toronto. South Korea Is Mega Mobile. Korean consumers see no evil in mobile payments. is that Android mobile users in the U.K.

Mobile 100

Mobile Payments Apple Samsung 100

Perficient

APRIL 20, 2023

prefer to bank via a mobile app or website. In fact, Gartner shares that brands risk losing 38 percent of customers from poor personalization efforts. The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

The Financial Brand

DECEMBER 12, 2021

Shifting consumer habits and the emergence of new technologies has put pressure on financial institutions to improve mobile banking experiences. The post Consumers Demanding Enhanced Features From Mobile Banking Apps appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Mobile 43

Mobile Banking Trends Analysis Trends 43

PYMNTS

APRIL 3, 2019

Ordering a cup of joe in the morning is standard practice for many, but customers couldn’t order it from their phones until 2015, when international coffee chain Starbucks launched order-ahead on its mobile app. Since then, the chain’s mobile orders have more than doubled and, as of 2018, made up 13 percent of all U.S.

Mobile 101

Mobile Innovation UX Security 101

PYMNTS

MARCH 9, 2020

Now the buyer clicks on Dress Store A, where the home page shows the typical UX with the logo, total inventory tabs and generic images. Walmart was an early adopter of the headless eCommerce approach, using a tech stack that promoted faster loading times, intuitive design and an app-like experience on mobile. Now let’s go headless.

Retail 208

Retail User Experience Study UX 208

The Financial Brand

NOVEMBER 10, 2020

It's difficult to stand out in a crowded mobile app market. The right mix of marketing, UX, security and customer feedback brings results. The post 4 Ways to Differentiate Your Banking App and Drive Acquisitions appeared first on The Financial Brand.

UX 27

UX Branding Mobile Marketing 27

PYMNTS

MAY 28, 2018

With Tanda, we wanted to introduce the concept to mobile U.S. Every trial run helps brands better optimize, and create a better experience for users. A few months after its launch, Yahoo announced it is shutting down Tanda for Yahoo Finance, an app that allowed small groups of people to save money together for short-term goals.

UX 100

UX United States Groups Tools 100

PYMNTS

JULY 14, 2016

Emil Bergh, Fab’s senior UX designer, said that the technology grew out of a hackathon the company held in February that tasked developers to find ways to “reinvigorate” the company and its image, according to Internet Retailer. Mobile is very important and a big focus for us right now,” Bergh told Internet Retailer.

UX 100

UX Retail Branding Apple 100

South State Correspondent

JANUARY 23, 2023

How can our mobile banking app be more inclusive to older adults? Make a mobile banking wireframe so a customer can report a problem at a specific branch. What are common UX issues for bank web pages? ChatGPT can be embedded in a bank’s online and mobile application via API.

Tools 370

Tools Examples Analysis Data 370

The Financial Brand

SEPTEMBER 28, 2020

Often only small UX adjustments are needed. The post Why You Can’t Afford to Design Digital Banking Only for Gen Z appeared first on The Financial Brand. Preoccupation with young consumers leads many to miss the huge digital potential of older adults.

Digital Banking 41

Digital Banking UX Branding Customer Experience 41

PYMNTS

JANUARY 3, 2017

Rewards can help lure customers to a brand and keep them there. The question put by PYMNTS’ Karen Webster to Vantiv’s Andy Wind, mobile product manager, and Tony Rose, director of mobile product management, remains: Just what makes a rewards program, well, rewarding? credit cards, 1.3 debit cards and 1.3 store affinity cards.

Retail 137

Retail UX Cards Branding 137

BankNXT

JANUARY 19, 2017

It certainly has brand on its side. Facebook – the first big-brand bank on BankNXT. Is Facebook the future of banking? Story by Duena Blomstrom.

Branding 40

Branding UX Online Mobile 40

CB Insights

SEPTEMBER 21, 2017

” At the bottom of the first page of these same search results is an article highlighting Amazon’s first branded foray into insurance on its own platform: the launch of Amazon Protect in the UK. In terms of UX, the purchase flow for Amazon Protect is integrated directly into the checkout process, as shown below in orange.

Branding 34

Branding UX Google Strategy 34

PYMNTS

MAY 24, 2017

For the past decade, brand experiences have moved from thinking from a PC-first mindset to a mobile-first mindset. MW: The world of voice is so new — it’s a brand new interface that’s hitting the mainstream. MW: I think the best way to think about it is to make a parallel to the world of web or mobile.

Mobile 100

Mobile Software Tools UX 100

CB Insights

AUGUST 2, 2018

One of the biggest trends in fintech today is the rise of digital banking products like mobile checking accounts and new debit cards. mobile-first bank accounts. SoFi Money is a new mobile-first all-in-one checking and savings product. get the 86-page fintech report. SoFi Money is completely free and charges no fees.

Cards 71

Cards Fintech UX Strategy 71

Gonzobanker

FEBRUARY 23, 2022

Even beyond fintechs, more and more brands are looking for ways to wrap financial services, especially embedded finance, around their existing products. Winning BaaS banks will hitch their stars to the fintechs, brands, and challenger banks that can scale their users, transactions, and products.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

The Financial Brand

NOVEMBER 24, 2020

Banks and credit unions shouldn't focus solely on creating a better mobile experience, but build a holistic relationship based on trust. The post Satisfaction Drops As People Bank Digitally More Often: How to Avoid That appeared first on The Financial Brand.

How To 40

How To Branding Mobile Customer Experience 40

Fintech Labs Insights

APRIL 21, 2017

Discover’s responsive page dedicated to selling its Cashback Checking is a thing of beauty from top to bottom (though we have some suggestions on a few of the finer points of the UX ). But the card giant makes it easy to compare against four other major brands ( US Bank , Wells , Capital One and Fifth Third ).

Comparison 16

Comparison UX Branding Tools 16

Fintech Labs Insights

FEBRUARY 11, 2016

Around the web: Fastacash to boost global growth via new partnership with mobile wallet provider, Cellum. ATM Marketplace quotes Robb Gaynor of Malauzai Software on the importance of app design in the mobile UX, and Prairie Cloudware’s Michael Carter on the debate over branded mobile wallets and banking apps.

UX 12

UX Millennials ATM Software 12

PYMNTS

MARCH 9, 2017

The goal is to use that starting point and the loyalty engendered in the brand because the consumer has a subscription and then use it to boost further activity. Some brands — particularly the big-box stores that populate the increasingly less popular strip malls of America — probably will fail in the next five to 10 years.

Retail 101

Retail How To User Experience Innovation 101

Celent Banking

MAY 5, 2017

It seems like almost weekly I’m hearing something about a new challenger or digital-only bank brand. Most notably, they’ve moved the ball forward on what “good” looks like throughout the industry, better assimilating modern concepts of UX and UI design into their front-ends. It reminds me of The Fermi Paradox.

UX 125

UX Technology Groups US 125

BankNXT

JANUARY 8, 2018

Benedict Shegog reveals the 11 fintech brands that deserve recognition for 2017 in this 11FS 'best of' fintech roundup. 11FS Pulse ‘best of 2017’ awards on BankNXT.

Branding 49

Branding Fintech User Experience UX 49

Fintech Labs Insights

JULY 7, 2016

Ping Identity CEO and founder Andre Durand said the upgrades would “(ensure) that enterprises can create trusted mobile experiences with very little friction, “while also supporting IT’s need to move quickly without compromising quality.”

Security 16

Security Denver UX Colorado 16

The Financial Brand

FEBRUARY 16, 2021

The post 5 Things You Must Do to Become a True Digital Banking Competitor appeared first on The Financial Brand. Functionality is the foundation, but is not sufficient to differentiate your institution. Four other user experience elements are required.

Digital Banking 36

Digital Banking User Experience Branding Customer Experience 36

Fintech Labs Insights

MAY 15, 2017

Alpharank CEO Brian Ley had just shown how his Customer Influence Mapping technology enables FIs to spot highly-networked “influencers” among their customer base, and how to leverage those influencers to build better engagement and a more customized UX. HTC Mobile Apps.

Arkansas 17

Arkansas UX Training Fintech 17

Perficient

SEPTEMBER 29, 2020

And how’s consumer buying behavior changing and how does that impact the need for brand trust? Eric: So, there’s this demand for this quick response time, but how do you get brands to do that? I think that UX design practices, marketing analytics, both the qualitative and the quantitative, is all about sensing.

Marketing 294

Marketing Branding Data Industry 294

Perficient

OCTOBER 19, 2020

PWAs could be an alternative to replace native apps because their capabilities and features are similar, which creates an opportunity to significantly reduce the technical skillsets required to reach users across desktop, mobile web, and native applications.

User Experience 309

User Experience Technology Software Mobile 309

PYMNTS

NOVEMBER 25, 2019

Google’s expertise is in UX design,” he noted. “By Consumers are increasingly using online and mobile channels – and living in ecosystems like Google and Amazon where they shop for, discover and buy products. One big question is the balance between Google’s brand and role in all of this, and the role of participating FIs.

Google 272

Google Fintech Payments Apple 272

PYMNTS

FEBRUARY 13, 2018

Brands like Zara and H&M have completely changed the timing of the fashion cycle by putting out more clothes, more often and then pricing them down so consumers have a reason to always be buying — which was a model Adore Me could get behind. Capuono noted nearly half of Adore Me’s team is devoted to the user experience (UX) and IT.

UX 101

UX Branding Innovation User Experience 101

Gonzobanker

DECEMBER 20, 2019

mobile, remote capture); it partners with the likes of Google, Schwab and TrueCar; and its talent is active every day with 150+ agile team members creating new capabilities and the highest Net Promoter Score in banking. . The Branding Name-Thud Award – Goes to BB&T + Suntrust becoming Truist. The bank’s strategy is laser-focused.

Idaho 148

Idaho Conference Data Marketing 148

Perficient

MAY 21, 2021

This FinTech app allows users to invest in a portfolio in their favorite brands or companies (DoorDash, Lululemon, Target, Costco, Amazon, etc.) She is passionate about the ways technology reimagines how we live and empowers human potential. Bright Paths Project: Plenti. for a set amount each month.

Milwaukee 348

Milwaukee Software Course Detroit 348

Gonzobanker

DECEMBER 19, 2022

Benson Porter, Boeing Employees CreditUnion – Porter led BECU through an amazing streak of growth in the Pacific Northwest, all while building an innovative, stakeholder-driven brand respected nationally. Goes to Allison Netzer and Liz High for their provocative tome, Think Like a Brand, Not a Bank. The Authors of the Year Award.

Community 216

Community Fintech Industry Innovation 216