Will bank brands survive in this digital world?

Chris Skinner

We were having a debate about brand loyalty in a mobile world. The discussion began with talking about how it used to be complex with dealing via branch and call centre; then it was branch, call centre and online; now, it’s branch, call centre, online and mobile.

Which Bank Brands Were All the Buzz in 2018?

Bank Innovation

JPMorgan Chase had the highest "buzz ranking" among banks in 2018, according to YouGov's Brand Index, an annual poll measuring which brands are considered the best by consumers.

As the U.S. Banking Sector Lags—Banking Brand Values Go Up

Bank Innovation

banks accounted for 81 of the 500 most valuable and strongest bank brands around the world on Brand Finance’s Banking 500 2019 list, released this week. Led by the Industrial and Commercial Bank of China, the world’s most valuable banking brand (at $79.8

Mobile Apps And Gas: The Brand/Aggregator Brand Conundrum


As a result, drivers are increasingly using their mobile phones to not only find the best prices for gas at the most convenient stations, but to find new forms of consumer convenience that goes well beyond bargain hunting alone. consumers use a mobile app to assist with their purchase of gas. That’s according to a new study of 10,000 consumers on their use of mobile apps and paying at the pump. Mobile payments — the ability to pay for gas using an app?

Millennials (Still) Don’t Like Card-Branded Mobile Wallets

Bank Innovation

Millennial consumers still prefer third-party money transfer systems, such as PayPal, over card-branded (e.g. Android Pay) mobile wallets. More than half (52%) of millennial consumers (ages 23 to 37) said they use third-party money transfer systems, compared to only 29% who use card-branded digital wallets, and 22% that use device-specific wallets, […]. DataBank Databank Amex mobile wallets P2P

12 Coolest Brands in Banking 2016

Bank Innovation

We are proud fintech nerds, and for five years we have marked the Coolest Brands in Banking on Bank Innovation based not on the type of sunglasses worn by a CEO, but on the Read More. When we think of cool, James Dean doesn’t immediately come to mind. The app Songsterr does.

Financial Brand Forum 2019: 5 Wins in 5 Minutes


In five short years, The Financial Brand Forum has grown from startup to become the preeminent financial industry event. Tip of the hat to The Financial Brand’s Jeffry Pilcher. The post Financial Brand Forum 2019: 5 Wins in 5 Minutes appeared first on Gonzobanker.

Instant Brands Teams With Google On Voice-Command Instant Pot


Instant Brands, the maker of the Instant Pot, announced a new collaboration with Google during the CES show being held in Las Vega this week. The Instant Pot Smart WiFi cooker lets users monitor and control the Instant Pot from the Instant Pot mobile app.

Facebook – the first big-brand bank


It certainly has brand on its side. Facebook – the first big-brand bank on BankNXT. Banking Mobile & Online UX branding Duena Blomstrom FacebookIs Facebook the future of banking? Story by Duena Blomstrom.

For Better Or Worse, Customer Service IS The Brand


A good product at a good price: that used to be the recipe for a good brand. Brand value. Customer service is one of Amazon’s top bragging rights, and in the future, it’s going to have to be a strength for every successful brand — at least, that’s what Applause CEO Doron Reuveni thinks. The experiences a customer has when interacting with a brand — from the consideration phase through purchase and support — are now determining the winners and losers.”.

The Untapped Power of Brand in Banking

Jeff For Banks

So, if you are asking, “what does brand get you?”, Ask the Experts My firm is not a marketing or branding firm. Tim had great insights for banks on brand. And in our discussion, he mentioned how great brands tend to drive more value than firms operating in the same industry.

Menswear Brands Get An Online Spotlight With Deal-Of-The-Day Platforms


Small menswear brands, even some that are considered to be medium or large, might face a challenge when it comes to marketing: How do they get in front of consumers? The idea is that brands don’t have to worry about competition or incentives to drive people to purchase their products. “We

Inside Barclaycard’s Co-Branding Strategy

Bank Innovation

The answer, at least to Barclaycard, is co-branding. Cards Exclusive Innovations Mobile Open Fintech Payments StartupsEXCLUSIVE – What’s a bank to do when it’s core market is somewhere else and it’s trying to establish itself as a major player in a market already dominated by a set of major banks? Based in the U.K., Barclays is one of the major banks in Europe. […].

The right mobile messaging is critical to a brand's marketing efforts

Mobile Payments Today

McDonald's and Skogen's Festival Foods discussed mobile messaging at the recent CONNECT: The Mobile CX Summit in Chicago Executives from Caesars Entertainment, Guess?,

Study Reveals Consumers’ Mobile Shopping Behaviors


Consumer dependence on smartphones is often derided as a distraction, but they have also become a vital mobile shopping and buying tool – whether in-store or from a living room sofa. Consumers shop everywhere at anytime, and no two mobile users have the same behavior.

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Brands Stretch Their Legs Online


One of the most recent experiments for direct-to-consumer eCommerce is taking place on Instagram , and, if successful, could forge a path for brands that want to sell directly to online consumers. Adidas , Louis Vuitton , Aritzia and The Kooples are among the early brand participants in Instagram’s policy of enabling consumers to buy items while in Stories, Adweek recently reported.

Chase Leverages Sapphire Brand for New(ish) Checking Account

Bank Innovation

JPMorgan Chase announced that it was rolling over customers with a Chase Premier Platinum checking account to its better-known consumer brand, Chase Sapphire.

Innovation-Seeking Big Brands Pop Up In Small Spaces


Brands might want a space to test new concepts with shoppers in brick-and-mortar retail environments, but they don’t always want the time and expense involved in building out a permanent store. To that end, retailers like Macy’s are turning to pop-up shops to showcase brands — and giving them a level of flexibility not often found with traditional stores. While the pop-ups will benefit brands with flexibility and staffing, they also benefit Macy’s.

UnionPay To Roll Out Branded Card In The UK


China’s UnionPay , the payment card issuer, is gearing up to roll out branded cards in the U.K. The companies will give their staff use through a mobile wallet when traveling in Asia, reported the Financial Times. In early December UnionPay plans to issue branded credit cards in other parts of Europe as well. “In The two companies are seeking to look into distributed ledger and big data technology to update products for mobile banking.

Dunkin’ Brands Appoints New CEO


Taking over from a chief executive who spent almost 10 years at the helm of Dunkin’ Brands , David Hoffmann now has the top post at the quick-service restaurant (QSR) chain. QSR brands. The news comes as Dunkin’ has — like its oft-mentioned competitor Starbucks — been pushing consumers toward greater use of mobile order ahead , and bumping into the same order-ahead issues that tend to plague QSRs. Retail Dunkin Brands Dunkin’ Donuts executive hiring News personnel What's Ho

Fingerprint Cards Unveils Biometric Platform; TransferTo Becomes Two Brands


The Austrian unit of LGT has rolled out The Avaloq Banking Suite, Singapore mobile payments company TransferTo has become two different brands and Go-Pay social initiative Go-Pay for Good is creating a new charity donation channel with Indonesian NGO Filantropi.

Amex Rolls Out New Global Branding Campaign


On Monday (April 9), American Express unveiled a new global brand platform and marketing campaign dubbed “Powerful Backing: Don’t Do Business / Don’t Live Life Without It.”. While we have always been known as a relationship company, many people have considered us as only a consumer brand. At its core, our brand platform reinforces the enduring relationships we have with our customers, who are incredibly multidimensional.”.

Overstock Unveils 17 Private Label Brands


Overstock has unveiled 17 exclusive private label furniture brands, featuring more than 16,000 furniture and home décor products. The company says the new brands will allow its customers to mix and match furniture across both style and price to achieve a unique look for their home — something that 82 percent of consumers want, according to a recent consumer survey by Overstock.

Yum And Its Pizza Hut, Taco Bell And KFC Brands Push Forward with QSR Tech


Brands , moves that serve as a good reflection of overall trends in the quick service restaurant (QSR) space. 7), provided details about where those online and mobile efforts are headed in 2019 for those well-known restaurants. Brands

Nymbus Will Help Banks Launch A Standalone Brand in 90 Days

Bank Innovation

Nymbus, a startup taking on what is arguably banking’s biggest problem — aging, outdated cores — announced a new product today called SmartLaunch, which “enables financial institutions to stand up a turnkey digital brand under their existing charter in as few as 90 days.”

Coolest Brands 2016: AdyenSecret Ubiquity

Bank Innovation

Cards Commerce Innovations Mobile Online Payments Technology Adyen Chase Paymentech First Data StripeNetflix, Uber, Facebook, AirBnB, Spotify., Evernote. What do they have in common? In terms of payments, they all use the services of Adyen, the Amsterdam-based payments giant.

Why Legacy Banks Have Mobile App Advantages


Maybe it’s the reputation of a brand that lowers the mental resistance to inputting payment and personal details on a mobile device to complete a transaction. Consumers, too, play a role in the wider mobile banking security picture.

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Dunkin’ Runs On Mobile Innovation In Q1


With efforts to bring convenience to its guests through mobile technology, Dunkin’ Brands reported first-quarter results that beat analysts’ top-line and bottom-line earnings estimates. Mobile orders exceeded 25 percent of transactions at high-volume sites in many urban areas. “On-the-go

Inmoji Goes Contextual Commerce With Brand Bots


A technology startup is looking to put mobile messaging into context. On Friday (April 8), Inmoji — which creates branded, interactive emojis for integration into consumer messaging — announced a new feature, Inmoji Brand Bots.

Chase On Gen Z, Mobile Banking — 10 Years In


With more consumers than ever interested in fulfilling all their financial needs on mobile, both legacy banks and FinTech firms are focusing on creating digital-only banking services, designed to catch and keep customers using their smartphones to bank.

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Valitor partners Dejamobile to offer mobile payments and branded mobile wallets

The Paypers

(The Paypers) Valitor has announced its partnership with Dejamobile to offer mobile payments and branded mobile wallet services to their clients

CPG Brands Tackle The Sharing Economy

CB Insights

CPG brands need to go to shoppers, rather than waiting around for shoppers to come to them. We see room for CPG brands to grow through: Home-sharing — Airbnb boasts roughly 5M home listings across 18K cities. The more personal nature of Airbnb could make it a better bet for CPG brands.

Today In Data: Consumers, Brands And The Power Of Self-Sufficiency


While consumers are always looking for services – and tend to reward customer-obsessed brands – it can be easy to forget that customers also loving helping themselves, and tend to reward those who make it easier for them to be self-sufficient.

Title Nine Boosts Its Brand, Customer Experience


Developing a cohesive environment where both customers feel a sense of community and the website brand matches that can be a challenge. The retailer’s website has now upgraded its website for enhanced functionality, product content, personalized selling tools, improved checkout processes and a heightened mobile experience. ” Retail athletic apparel brand customer digital brand ecommerce Sporting goods Title Nine women's apparel women's clothes

Direct-To-Consumer Mattress Brands Go Cross-Channel


There is no shortage of direct-to-consumer mattress brands as mattress sales move from brick-and-mortar retail to eCommerce. One brand, though, saw a market opportunity as brands like Casper and Leesa took off. But the brands currently on the market were a useful learning experience for Nectar. The brand, which was founded in 2017, claims to sell more than 1,000 mattresses per day. The company behind Nectar Sleep is also seeking to launch multiple brands.

Starbucks Mobile App Now Counts 16.8M Users


Starbucks President and CEO Kevin Johnson pointed out the continued momentum of the company’s mobile app rewards program in its earnings call. Johnson said the company’s leadership is backed by “brand strength and operating results” — key competitive advantage points in China.

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Mobile Card Services In Consumers’ Daily Lives


Consumers are looking to their smartphones to manage their money with the help of mobile card services (MCS) in 2019. In other news, consumer packaged goods (CPG) brands such as Procter & Gamble (P&G) are rolling out laundry services as consumers outsource this chore.

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Coolest Brands 2016: MasterCardMaking Payments Happen in the IoT

Bank Innovation

Welcome, to MasterCard, one of the coolest brands in banking. Cards Commerce Mobile Payments Security Technology Coin Internet of Things MasterCard Samsung StartupbootcampIs it possible for a payment network to be cool? And what if that payment network was launched in — gasp!

Dine Brands Experiments With Order-Ahead Tech For Dine-In Customers


Borrowing from the strategy of fast food restaurants, Dine Brands is working on a new order-ahead technology. It’s like converting casual dining to fast food,” Dine Brands CEO Stephen Joyce told The Post. Dine Brands, which oversees IHOP and Applebee’s Grill & Bar , is developing and experimenting with the technology, as same-store sales at Applebee’s locations in the U.S.

Direct To Consumer: Big Brands Vs. Small Brands


Rather than selling through a brick-and-mortar location or even on its own company website, some brands are looking to marketplaces like Amazon to sell to consumers. In this piece, we’ll review some of the larger and smaller brands that have taken this concept and run with it. Big Brands. While Nike already had a direct-to-consumer presence established with its website and mobile app, it’s hoping that the Amazon deal will help move the revenue needle. Small Brands.

Chase Sapphire Brand Expanding Into Checking Accounts


is expanding the Sapphire credit card brand into new areas of personal finance, including checking accounts. JPMorgan said that by bringing together Chase Pay and Samsung Pay, it gives cardholders more ways to pay via their mobile phones at more locations. Samsung Pay is accepted at nearly all payment terminals, making it the most widely accepted mobile payment product in the United States, JPMorgan said in the release. JPMorgan Chase & Co.

Inditex To Roll Out Mobile Payments To All Eight Brands


For now, though, Inditex — owner of brands like Zara, Massimo Dutti and Oysho — is doing what it can to bring its fashion empire into the age of mobile payments. Mobile World Live is reporting that Spanish-based Inditex will integrate mobile payments into the retail store fronts of all eight brands under its banner: Zara, Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho and Zara Home y Uterqüe.

How Cashierless Checkout Can Power Brand Marketing Experiences


Cashierless stores aren’t just for mega retailers like Amazon to sell prepared food from their kitchens or products from other producers: Beverage brands, among other companies, are getting into the action and choosing this checkout experience for stores that showcase their own products IRL (“in real life”) as a marketing tool. This week, beverage company Dirty Lemon plans to bring such a store to New York City this week – with a little help from mobile technology.