Perficient

FEBRUARY 18, 2021

I presented on this topic, along with my colleague Scott Albahary – Chief Strategist for Financial Services here at Perficient and Jim Marous – Co-Publisher of The Financial Brand , to approximately 500 financial services industry folks. You can view the webinar on-demand by going to The Financial Brand site at this location.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

Perficient

NOVEMBER 3, 2020

Here’s why: Traditionally users weren’t able to purchase items through social media platforms. Social influencers could promote brands through their channels and direct users to “swipe up” or click a link in their bio to purchase. 70% of people will trust a recommendation from someone they don’t know.

social media 332

social media Google Branding Training 332

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Currently, Dock has 250 clients that use FICO technologies to fight fraud.

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

OCTOBER 3, 2018

NXP said the NFC chips offer a cost-effective product protection and channel authentication for the fashion, food and beverages, pharmaceuticals, electrical appliances, and other consumer and industrial goods markets throughout the supply chain. “As

User Experience 135

User Experience Security Fraud Leadership 135

PYMNTS

NOVEMBER 9, 2020

market share with CVS and Walgreens, unveiled its rebranding Monday (Nov. 9) along with a new vision for its in-store and digital-first experience. The new branding centers on pharmacists and a more holistic approach to health and wellness. Rite Aid, locked in a battle for U.S.

Retail 173

Retail Community User Experience Training 173

PYMNTS

NOVEMBER 23, 2020

Advanced AI means reducing chargebacks, saving inventory, maintaining brand loyalty and spending more time managing the lunch rush than worrying about fraud.”. To illustrate how AI adoption is playing out in the field, the November Mobile Order-Ahead Tracker® contains a deep dive on the efforts of the Colorado-based Boston Market chain.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

SEPTEMBER 29, 2020

Walmart is keen to get a strong brand backing its eCommerce business, while Tata Group wants a global name and an established player in the online space,” a source told Mint. In May, Tata Capital, a division of Tata Group, introduced a mobile app that promised a better user experience for getting loans.

Groups 199

Groups User Experience Capital Retail 199

PYMNTS

MAY 20, 2020

Business survival amid the global pandemic has been a challenge but some brands were able to leverage the situation by tapping technology and turning lemons into lemonade. Elote Mexican Kitchen and Oliva Italian Eatery, both in Texas, used the platform for online ordering and email marketing.

Meeting 134

Meeting Florida Ohio Texas 134

PYMNTS

APRIL 4, 2019

Out of the haze of uncertainty emerged a new mobile network, and from the new mobile network came new retail applications and experiences, all taking advantage of the faster speed of the technology, and the potential to reduce friction. The mobile technology is moving from the realm of the possible to the world of the real.

Retail 177

Retail Mobile Course Branding 177

PYMNTS

OCTOBER 5, 2020

This new software expands the user experience and expands digital capabilities of ATMs,” said Frank Hauck , president and general manager, NCR Corporation , in a statement. “In Banks can also customize the new software platform, incorporating their own branding and design features through HTML and CSS. “It

ATM 158

ATM Atlanta Software User Experience 158

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. Xenon arc’s client list includes known brands in the materials industry.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

PYMNTS

SEPTEMBER 3, 2020

Yet when market volatility reached an all-time high in the midst of the global pandemic, the process of calling up sales representatives to inquire about product availability became not just inefficient, but unsustainable. "But That will be the main feature, to cut down the costs and timeline of go-to-market," he said. Out-Of-The-Box.

Online 218

Online User Experience Marketing Maine 218

Perficient

DECEMBER 7, 2020

There are numerous benefits to this cloud-based technology. It is modular, declarative, and built on top of Salesforce allowing users to seamlessly integrate with CRM (Sales Cloud, Service Cloud, or Health Cloud). Talk to brokers, employers, members, and your sales and marketing teams to gather this intel.

Groups 294

Groups Comparison Industry Tools 294

PYMNTS

APRIL 28, 2020

The indirect spend management company also rebranded its products and technology platform to better show its capabilities throughout sourcing, procurement, spend analytics and data enrichment, according to an announcement.

Data 136

Data Management User Experience Maine 136

South State Correspondent

APRIL 27, 2022

In this article, we walk through why banks should focus on total experience (TX) and give you the ten critical factors that can catapult your bank ahead of almost every bank in the industry. What Is Total Experience? Total experience is the latest evolution of providing superior service. It is rarely the other way around.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

MARCH 26, 2020

As Davis noted, larger banks, including regional players, tend to have their own technology platforms — and direct integrations into their own networks — to enable mobile and contactless payments. Often, these smaller FIs are inundated with projects that are specific to the legacy products they have offered to the market, said Davis.

Community 247

Community Community Bank Mobile Cards 247

PYMNTS

JUNE 29, 2017

Keeping in line with eCommerce’s rise, we’re seeing more companies align themselves with a particular credit card company to increase brand recognition and awareness. Traditionally, the ISO was the sales and marketing driver for our industry. This research forecasts that digital payments are on the rise, with eCommerce making up 14.6

Payments 143

Payments Retail Branding User Experience 143

PYMNTS

MARCH 26, 2018

In the days following HelloFresh’s acquisition of the organic and vegan food delivery company Green Chef, other health-based meal kit delivery services are finding hope that there’s a strong market for their offerings — as well as plenty of room for them to find their niche. Standing out in a Crowded Market. The Faces of Growth.

Branding 121

Branding User Experience Trends National 121

Gonzobanker

OCTOBER 6, 2023

Major vendors with multiple core solutions in their portfolios can turn off bank and credit union clients to the entire brand because of staff attrition, declining service levels, and a lack of product evolution in an aging zombie core division. Legacy Tech Stacks. No New Partners. While they may travel in packs, zombies are loners.

Strategy 97

Strategy System UX Tools 97

PYMNTS

MAY 26, 2017

The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. Currently the market is incredibly volatile and uncertain,” CEO Bahram Nour-Omid told PYMNTS. According to Forrester, brands face a 50 percent higher revenue risk in 2017.

Branding 103

Branding Community Survey Data 103

PYMNTS

OCTOBER 23, 2017

Oh, and security, too – but not at the expense of that frictionless user experience. The more sophisticated and mature consumer is not buying into the efficiency market,” said Todd Linden, CEO of Paysafe Payment Processing, North America. What do consumers want? Millennials may be less concerned with risk.

UX 116

UX Security User Experience Millennials 116

PYMNTS

OCTOBER 18, 2018

She added that such an endeavor is not a far leap, as Mastercard had mass market adoption with its issuers. The technology will be rolled out next year, the company said. Checkout will be done across a standardized experience, said Mastercard, that leverages the EMVCo Secure Remote Commerce (SRC) framework.

Cards 150

Cards Security Online Branding 150

PYMNTS

JULY 6, 2017

The latest company to move the ball for chatbots is fashion designer brand Tommy Hilfiger. Just before the Fourth of July holiday break, news was shared on how the brand took chatbots to a new level via integrating it into autoplay video advertisements. It’s likely that this will serve a multi-purpose function for the fashion brand.

Video 100

Video Branding social media America 100

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. As noted in the study, larger financial institutions outpace smaller brethren when it comes to grabbing market share, largely through the competitive advantage of hefty IT budgets that get new products to market with haste.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

SEPTEMBER 9, 2019

Such legal betting promises to keep consumer experiences centered around pro football in the U.S. And those payments, at least in general, are following larger consumer trends when it comes to methods and technology. One of the ways that these websites are able to differentiate is through user experience.

Innovation 137

Innovation Payments Taxes User Experience 137

Cisco

OCTOBER 19, 2020

With Mariano O’kon, Director of Sales of Architectures for Latin America at Cisco, we saw how a strong technological base allows us to transform challenges into opportunities. Here is the link to understand in detail each of these talks, and re-imagine the experiences for the digital consumer.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

DECEMBER 26, 2016

For years, mobile payment providers had been pushing solutions for mobile pay in-store, but a few things were not there yet: mobile adoption, mobile technology and consumer sentiment. Because of this, there’d been a nebulous — at best — market on both the merchant and consumer side. The reason? UberEATS is growing in popularity.

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

OCTOBER 30, 2019

The 5G mobile network technology revolution is on, and you can bet that retail will be one of the places where this all plays out. As it stands, smartphone makers ranging from Huawei Technologies Co. have put devices that are 5G-capable on the market. As the debut of 5G devices supercharges demand, Apple Inc. Visual Commerce.

Retail 100

Retail Apple Analysis Mobile 100

PYMNTS

FEBRUARY 12, 2019

According to Pointner, that would be facial recognition technology. That resulted in a quite fractured user experience, and inconsistent user experiences.”. Big brands have to jump in,” he said. The Hot Thing. The key to all that? It can tie together all this.”. Face Familiarity. Tipping Points.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

MARCH 24, 2020

Not surprisingly, there’s been an evolution over the past several years as the roster of providers and technologies has changed. Alternatively, perhaps these software firms and marketplaces might opt to partner with a provider that offers payments technology — or outsource that functionality altogether to an acquiring partner.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

MARCH 2, 2020

But while there are a nearly endless number of cases presenting corporate payments challenges, increasingly, businesses of all kinds are seeking a similar experience — and prepaid card technology can be a valuable tool in meeting those requirements. From Gig Workers to Rebates. Different Scenarios, Same Demands.

Payments 151

Payments Cards Meeting Lending 151

Perficient

AUGUST 30, 2022

Business stakeholders utilize many different techniques and tools when building a Roadmap, such as market research and customer intelligence data. Once the Roadmap and team objectives are established, stakeholders should work with information technology partners to identify high-level solutions.

Meeting 294

Meeting Examples UX Case Study 294

Celent Banking

NOVEMBER 12, 2014

Yet these recent issues serve as a reality check for the neo-bank model—when your value proposition is customer experience, technical issues look 10x worse. It´s far from clear what will happen to these new market players, but Celent envisions a couple of different paths over the next few years.

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

JANUARY 3, 2017

Rewards can help lure customers to a brand and keep them there. In a recent survey by Vantiv and Socratic Technologies, across 500 consumers, findings indicated that these buyers held, on average, 2.1 The fact remains that price is a competitive advantage or threat, depending on which side of the pricing war you’re on. credit cards, 1.3

Retail 137

Retail UX Cards Branding 137

PYMNTS

APRIL 19, 2017

The company’s new technological development is intended to bring back the human component to customer service without relying on actual people. Sagar won Academy Awards in 2010 and 2011 in the field of scientific engineering for his accomplishments with facial motion technology. An Oscar-Worthy Banking Solution? billion in 2016 to $9.59

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

PYMNTS

DECEMBER 3, 2019

Power took one key friction point of the small business (SMB) credit card market to task. Small Business Credit Card Satisfaction Study, businesses are twice as likely as consumers to switch credit card brands, with many small businesses serving “relatively low” scores for issuers’ rewards, benefits and services.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

MARCH 1, 2017

The retail landscape is changing fast in the face of new technologies and shifts in buyer behavior and consumer demand. Consumers no longer want to just be transacted with—consumers want to be in relationships with the retailers and brands that know them well.”. They’re now circling your brand.

Branding 100

Branding Retail Software User Experience 100