PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. For any brand that promises to entertain, motivation should center on pleasure. Quibi also needed to motivate users based on belonging and acceptance. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

FEBRUARY 3, 2020

Business-to-business (B2B) IT firm Xenon arc is launching an enhanced eCommerce platform for small and medium-sized businesses (SMBs) to improve their user experience when tapping services for the materials industry, the firm announced on Tuesday (Feb. Xenon arc’s client list includes known brands in the materials industry.

User Experience 130

User Experience Washington Leadership Marketing Strategies 130

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. It’s called headless commerce. Technicalities aside, here’s how it works.

Retail 208

Retail User Experience Study UX 208

Insights on Business

APRIL 28, 2017

Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

South State Correspondent

JULY 19, 2023

The benefits of the industrial revolution accrued to shareholders, management, and workers that could be trained to become operators. Bank marketers that start training now will become AI operators in the very near future -measured in days, not years. Sometimes it takes effort to find the right image for bank content.

Marketing 195

Marketing Training Video Tools 195

Celent Banking

NOVEMBER 12, 2014

The promise of these new start-ups was a drastic improvement on customer experience, ditching traditionally stale financial services with improved digital offerings, social media integration, and a familiar/casual communication style. Indeed some of them have already begun offering digital services through a separate digital brand.

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

DECEMBER 18, 2019

There, Dynamic Yield , the artificial intelligence (AI)-powered personalization platform operator, is being absorbed by fast-food chain McDonald’s. Dynamic Yield now enables more than 300 brands in six continents, spanning retail, gaming, finance, travel and publishing. Bigger AI Role.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

JUNE 25, 2019

Zachariadis predicts banks may need to adopt revenue models like those of technology companies in the future, generating earnings by providing access and taking more advantage of their users’ data. In a recent interview with PYMNTS, he explained why FIs must change their operating procedures to remain competitive with FinTechs.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. Branding matters, too, especially when outsourcing.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

SEPTEMBER 6, 2018

Big brands have a complicated relationship with Amazon : The eCommerce retailer serves both as a potential competitor and as a retail partner that could open up new sales channels. Among others, J.Crew has joined the likes of Nike and Party City to become the latest brand to offer its products through the eCommerce site.

Branding 101

Branding Online Millennials Retail 101

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

Perficient

MAY 28, 2020

More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. It’s exciting to be a key member of a project in which the end-solution will ultimately be used by everyone I know, including myself.” — Jeff Schimmel , Lead Business Consultant, Automation Consulting.

Leadership 467

Leadership Groups DC Management 467

Cisco

JULY 29, 2021

Application is the Business & Level of Digitalization is the Brand. In today’s world operations are complex with various teams relying on different tools, trying to trouble shoot and support their respective domains. What is required is the ability to trouble shoot more holistically – via a data driven operating model.

Customer Experience 172

Customer Experience User Experience Analytics Resources 172

PYMNTS

MARCH 17, 2020

While many luxury retailers have found themselves needing to slash prices to keep inventory moving, some luxury brands are switching manufacturing to assist in the coronavirus crisis. Luxury shoppers have high standards for the level of customer service they will accept. The luxury business is going the distance for COVID-19.

Branding 146

Branding User Experience Retail Trends 146

NCR

SEPTEMBER 1, 2017

Many hugely successful companies and globally recognized brands have demonstrated what can be achieved when design is placed at the heart of how a business operates. It now operates six Workbenches at its branches in Dublin, Galway, Limerick and Cork. The case for design in business. Embracing design thinking.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. For example, while creating the Roadmap, we had to determine the channel through which the customer would be notified about the product (phone, email, text message, etc.) What is Agile?

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

JANUARY 9, 2019

To beat fraudsters at their own game, retailers must change the technology they are relying on and do so in a way that doesn’t add friction to the user experience, said Shamoun Siddiqui, chief information security officer for luxury department store chain Neiman Marcus.

Fraud 109

Fraud Retail Security Online 109

NCR

SEPTEMBER 5, 2017

While expanding the set of rewards available through an online redemption store is one option for financial services brands, it’s also important to consider the role of offline, in-store engagement redemption solutions – as this mechanism for engagement is experiencing somewhat of a renaissance in popularity.

How To 45

How To User Experience Analysis US 45

FICO

AUGUST 27, 2020

Customer experience. There is a fine balance to be struck between managing ID security and offering customers an acceptable experience. And even though some organizations have reinstated office-based working for some employees, there are still many brands ‘promoting’ home-based call center services.

Management 52

Management Fraud Security Examples 52

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. Contactless withdrawal from ATMs is not a brand new technology, but it is one that is starting to gain serious traction across the industry.

ATM 40

ATM Cards Examples Technology 40

William Mills

MAY 9, 2018

Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. Key Partnerships & Customers. With so many companies showing web-based platforms the quality of the user experience is paramount.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

OCTOBER 13, 2020

Noted HSBC’s Halpin: There are new pressures on banks’ corporate customers ability to maintain and manage their business — day-to-day operations, yes, but business risk too, all while capitalizing on growth opportunities. The end user experience is critical, too, he said, and must be seamless.

Fintech 190

Fintech Payments Customer Experience Examples 190

Fintech Labs Insights

AUGUST 11, 2016

Enterprise software company Kore has a goal to simplify how customers engage with brands. At FinovateSpring 2016 the company showcased Kore Bots , chatbots that deliver alerts, perform tasks, interact with customers, and generate reports. Finovate: Who are your primary customers? And they need to do so quickly.

San Jose 12

San Jose Customer Experience System User Experience 12

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience. Merger of the Year – Hope Bancorp. Kudos to Hope CEO Kevin S.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

While this deal was announced late last year, the heavy lifting was done in 2016 as BBCN Bancorp and Wilshire Bancorp came together under a new brand to create the largest Korean American bank. It’s time for banks to focus hard on marketing and the borrower experience. Merger of the Year – Hope Bancorp. Kudos to Hope CEO Kevin S.

Utah 60

Utah System Community Marketing 60

William Mills

MAY 11, 2016

Diana Chin (HR & Operations). Customers can store all of their online profiles in one secure location to improve user experience. Branded version is available. ^KT. As a co-branding solution, it would work very well. Walk through the purchase experience. Virtual reality? Jennifer Hughes (Bus.

Video 40

Video Mobile social media Analytics 40

Fintech Labs Insights

OCTOBER 31, 2016

As Daniel Latimore, senior vice president of Celent’s banking practice, said in an interview with CNBC , “Though many banks have bots with some level of artificial intelligence, the customer experience has not always been great. Mastercard’s Facebook Messenger chatbot. The bot was created in-house in Mastercard Labs.

America 12

America Millennials Mobile social media 12

PYMNTS

OCTOBER 18, 2018

Big investment fuels both of those industries, and expectations are increasing — sometimes cautiously, sometimes aggressively — about how the latest mobile infrastructure technology will boost merchant power and give retail operators more ways to reach more consumers, helping to usher in the next generation of eCommerce. 5G Retail Pitch.

Retail 122

Retail Mobile Training Video 122

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. operation of Russian-based company. Swych users can instantly buy, send, regift, upload, Swych and redeem gift cards conveniently from their mobile device.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

JANUARY 8, 2019

While healthcare might seem like an area outside of Apple’s expertise, it has many advantages relevant to the space, its brand being one of the biggest. Various existing healthcare players have notoriously terrible brand and customer experience, which has been Apple’s focus as a company.

Apple 78

Apple Data Industry Study 78

FICO

MARCH 6, 2020

In 2014, I joined Tonbeller as Head of Sales & Channel Operations and became Management Board member shortly thereafter. They need to build long-lasting brands, create customer trust and satisfaction, and protect their good reputation to safeguard their business. How long have you been in the industry?

Compliance 81

Compliance Technology Fraud Analytics 81

Fintech Labs Insights

JULY 22, 2015

Why it’s a must-see: For banks: FIs can get an open platform that is truly able to deliver a superior customer experience, while at the same time offering full control to manage and maintain; they’re not locked into any vendor. Lleida.net, as a telecom operator, acts as a trusted third party.

San Francisco 12

San Francisco Video Fintech Data 12

CB Insights

MAY 15, 2019

Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. DBS leaders expect to see more than 5,000 people actively innovating DBS’ services and operations at DAX each year. Visa — One Market Center. Founded: 2013. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. At the time of acquisition, it had 700,000 users and had processed about $12 billion in transactions since its launch in 2013. It can burden users with excessive information and friction that ruins the user experience.

Tools 78

Tools Millennials US Maine 78