PYMNTS

FEBRUARY 6, 2020

Brands reported that worldwide system sales excluding foreign currency translation increased 10 percent, with Taco Bell at 13 percent, KFC at 11 percent and Pizza Hut at 7 percent. The company opened 1,029 net units for 4 percent net unit growth, as reported in its fourth-quarter results. Pizza Hut U.S., Pizza Hut U.S.

Branding 142

Branding Innovation Customer Experience System 142

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. The QSR began as a hot dog stand in New York City’s Madison Square Park in 2001 and has since grown to become a global brand, with more than 250 locations around the world. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

MAY 27, 2020

Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area of online reputation management, with Lexus one of the latest brand names to embrace it.

Online 151

Online Management social media Branding 151

Perficient

FEBRUARY 9, 2021

This idea underscores the natural forces at work as brands battle to keep pace with customer expectations and stay relevant. In 2018 Gartner reported, “across all industries at least 84% of consumers say their experiences with using digital tools and services fall short of expectations”.

Meeting 309

Meeting Customer Experience Millennials Branding 309

Perficient

AUGUST 1, 2022

Adam Caplan, Salesforce’s Senior Vice President of emerging technology, explained said that the software targets brands who want to drive engagement and provide their customers with special event access via NFTs rather than sell works of art.

blockchain 294

blockchain Chicago Fraud Conference 294

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. billion online in Q2 2020. Providing features that enable customers to sample lip shades has led to 2.5

Retail 243

Retail Online social media Mobile 243

PYMNTS

OCTOBER 16, 2018

A report has found that opening a new brick-and-mortar location can cause a significant boost in a retailer’s online traffic. According to a recent ICSC study, “ The Halo Effect: How Bricks Impact Clicks ,” when retailers invest in brick-and-mortar stores, their online presence grows.

Study 122

Study Online Retail Branding 122

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

FEBRUARY 7, 2019

Legacy retail company Foot Locker has invested $100 million in Goat Group, an online platform that sells and resells rare and classic sneakers, according to reports. Eventually, the two companies will collaborate for an online presence as well as in physical stores, to offer customers exclusive shopping opportunities.

Online 122

Online Groups Customer Experience Retail 122

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

JULY 1, 2020

We can only hope at this point for a gradual recovery,” LVMH Chairman Bernard Arnault told investors on an online call Tuesday (June 30). GlobalData analysts say the closure of a number of luxury-branded stores across Asia Pacific makes a short-term recovery unlikely. Could the online surge help luxury goods? billion in 2019.

Branding 246

Branding Regional United States Groups 246

PYMNTS

AUGUST 21, 2019

Moreover, in the two years since Amazon officially closed its deal to purchase Whole Foods , the grocery retail landscape has become a series of maneuvers and counter-maneuvers in an attempt to gain the customer’s favor. Food and beverage play such an important role for Target’s business … for the Target experience.”.

Report 170

Report Kentucky New York Branding 170

PYMNTS

FEBRUARY 18, 2019

To serve travelers from China who want to shop in-store and online, retailers thousands of miles away from Asia are accepting Alipay in brick-and-mortar stores and on the web. Apparel brand GUESS?, for instance, partnered with Alipay to bring the payment option into select locations across its brands last year.

Online 140

Online Las Vegas America San Francisco 140

PYMNTS

DECEMBER 17, 2020

Twenty-two percent of Americans have reported being targeted by pandemic-related fraud, for example, such as schemes involving fake personal protective equipment (PPE) merchants or fraudsters impersonating tax officials. Walgreens On Stopping Promotion Abuse Fraud Through Online Deals.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

FEBRUARY 25, 2016

The lingerie business is booming, thanks in part to Adore Me — a startup that has posted double- and triple-digit growth over the past few years and has shaken the lingerie industry to the core with its fast-fashion model, savvy digital strategies and inclusive “customer-first” mentality. Experts are starting to say yes. price point.

Branding 100

Branding New York City Retail Online 100

PYMNTS

JANUARY 7, 2021

Bed Bath & Beyond reported Thursday (Jan. We knew this holiday season would be like no other, and we took several steps in advance to help our customers shop safely and with ease,” President and CEO Mark Tritton said in announcing the results. We are delighted by the strong customer response to these efforts.

Branding 205

Branding Retail Online Customer Experience 205

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

FEBRUARY 28, 2020

according to a report by Yahoo Finance. Our customers are increasingly engaging with us digitally,” said Capital One spokesman Derek Conrad. “We We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc., Net income CAGR was 8.2 percent throughout the same time period.

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

FEBRUARY 5, 2020

As the new venture goes to market, it will focus on bringing differentiated brand experiences to its clients. Today’s online retailers are facing increased pressure to stand out against the convenience that online marketplaces like Amazon offer to consumers,” Searchspring said in the Tuesday (Feb. 4) announcement.

San Antonio 132

San Antonio Branding Online Customer Experience 132

PYMNTS

MAY 21, 2020

Any doubt about the seismic scale of the digital shift was put to rest this week as Walmart (up 75 percent) and Target (up 141 percent) reported earnings that showed clear spikes in eCommerce as a result of the pandemic. At Narvar, returns are more of a post-purchase customer strategy than a drain on cash flow. Look at Patagonia.

Retail 224

Retail Customer Experience Branding Online 224

PYMNTS

DECEMBER 4, 2019

The brand will only sell its “Glossier You” fragrance, which has become one of the top-rated products on Glossier.com since rolling out in October 2017, CNBC reported. A Nordstrom partnership should help Glossier reach more shoppers who don’t reside close to its Los Angeles and New York stores, per the report.

Los Angeles 131

Los Angeles New York Miami Austin 131

PYMNTS

JANUARY 27, 2021

The Healthcare Payment Experience Report , a collaboration with Rectangle Health , collected more than 2,000 responses from patients to reveal what changed about their experiences in 2020. Patients have begun to see their entire healthcare experience through the eyes of a paying customer.

Payments 263

Payments Data Survey Report 263

PYMNTS

JULY 29, 2020

The July Payments Powering the Platform Economy Report , a Payoneer collaboration, explores the marketplace ecosystem, its benefits as well as its fraud dangers as COVID confusion lingers. Online transactions are lifelines for small to mid-sized businesses (SMBs) that may no longer be able to sell in person.

Payments 269

Payments Fraud Customer Experience Resources 269

PYMNTS

MAY 17, 2016

The online marketplace is such a ubiquitous part of modern retail that it rarely warrants a detailed look into how the format effects sales. In fact, there’s a chance that the online marketplace might be affecting a subtle change in the consumer mindset that could have not-so-subtle effects on the retailers they shop at.

Online 104

Online Study Retail Branding 104

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. The company said the deal with DraftKings turns it into the “only vertically-integrated pure-play sports betting and online gaming company,” the company said in a release.

Las Vegas 130

Las Vegas Company San Francisco Boston 130

PYMNTS

DECEMBER 23, 2019

Online betting company DraftKings is merging with two other companies and going public, according to a report by the Boston Business Journal. The company said the deal with DraftKings turns it into the “only vertically-integrated pure-play sports betting and online gaming company,” the company said in a release.

Las Vegas 130

Las Vegas San Francisco Boston Nevada 130

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. continues to take the lead as the largest QSR, followed by Starbucks and Subway , Bloomberg reported. But there are no official reports on its next planned expansion.

Online 101

Online US Payments Mobile 101

PYMNTS

JUNE 15, 2020

For the best example of retail’s digital shift, look to Inditex and its key brand Zara. Known globally as a fast fashion destination, Inditex put markets on notice last week that it will shift millions of euros from offline to online with Zara and its other brands. But they haven’t yet brought their full leverage online.

Retail 154

Retail Branding Online Mobile 154

PYMNTS

MAY 5, 2020

A report from Tampa, among others, showed that few of the outlet stores took advantage. Inside the mall, patrons walked past dark and shuttered storefronts,” reported The Tampa Bay Times. The new reality is, online presence is now critical and merchants are starting to spend efforts building DTC businesses. Some wore masks.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

FEBRUARY 26, 2020

This is the year that customer experience surpasses brand and price as the most important factor in retail. That’s just one of the conclusions drawn in the latest American Customer Satisfaction Index (ACSI) out of U Michigan’s Kellogg School, which focuses on retail. Online retail increased by 1.3 out of 100.

Customer Experience 167

Customer Experience Branding Retail Online 167

PYMNTS

OCTOBER 16, 2020

Since remote onboarding became the nerve-wracking norm over the first half of 2020, identity verification has assumed a higher status in the tech stacks of merchants and brands. That doesn’t leave a whole lot of room for error, customer experience-wise. And simplicity is a good way to romance consumers nowadays.

Security 189

Security Knowledge Base Customer Experience Retail 189

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Public policy can only play an enabling role, tackling market failures and creating an environment in which digital entrepreneurship can thrive,” per the Brookings report.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

DECEMBER 4, 2018

Instagram users in India might be able to shop inside the app next year, according to a report from Mint. The move should increase sales for brands and eCommerce platforms, experts say, but it could also become a threat for online retailers, and especially fashion sites.

Customer Experience 146

Customer Experience Branding Online Retail 146

PYMNTS

AUGUST 13, 2020

As Amazon, Target and Walmart hog the spotlight with a steady stream of newsworthy notices, grocery giant Kroger has been assiduously implementing, and benefiting from, a three-year-long digital transformation that has quietly made the brand into an eCommerce powerhouse. Online Grocery as a Moneymaker. Dividends of Patience and Vision.

Online 196

Online Customer Experience Report Technology 196

PYMNTS

JULY 15, 2020

The platform to bring malls online — or create a virtual mall — is being led by an Alibaba-owned company called Lazada. It connects shoppers to more than 18,000 leading international and local brands. For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”.

Groups 153

Groups Branding Retail Taxes 153

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. .

Retail 184

Retail Payments Online Customer Experience 184

Perficient

FEBRUARY 4, 2021

Being able to order groceries, prescriptions, and other essential products online can be a challenge for people with disabilities in the best of times. The COVID-19 pandemic demonstrated the need to engage, communicate, and support customers who cannot visit a physical store, which made the need for an accessible presence more critical.

UX 531

UX Guidelines Compliance Study 531