PYMNTS

AUGUST 5, 2020

While video streaming services remain popular, research indicates more consumers are also turning to online gaming and gambling platforms. The Tracker also examines how both fraudsters and online gaming platforms are employing new emerging technologies to muscle bad actors out of these services. Skillz Takes Offline Bowling Online.

Online 278

Online Report Fraud Mobile 278

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. It also found that just 16 percent of U.S. About The Tracker.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

FEBRUARY 21, 2020

The survey also found that 55 percent of millennial B2B buyers cited good digital purchasing experiences as very important influences when deciding which vendors to use, even if they were equivalent in terms of cost, quality and other factors. The Sizable Online Fraud Threat. These and other business ID thefts are sizable issues.

Customer Experience 152

Customer Experience Fraud Millennials Online 152

Perficient

AUGUST 4, 2023

A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success. Download the Forrester report, The Digital Transformation Services Landscape, Q3 2023 to find out more.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

PYMNTS

OCTOBER 11, 2020

Representatives of grocery-delivery powerhouse Instacart have met with investment bankers to explore taking the company public, the Financial Times (FT) reported. next year, FT reported. Instacart uses smartphone apps to connect customers with "shoppers" who pick up goods and deliver them to the customers.

Report 268

Report United States Capital Retail 268

Abrigo

MARCH 15, 2022

Offering Digital Consumer and Commercial Accounts Benefits Financial Institutions Banks and credit unions that enable online/digital account opening win new customers and members and retain existing ones. . Takeaway 1 Many financial institutions are adding or improving online or digital account opening capabilities. .

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Restaurants around the nation are still working to shake off the pandemic’s effects, even as they invest in digital solutions to meet customers’ new habits. Post-Pandemic Moves.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

MAY 16, 2019

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain.

Retail 218

Retail Online Cards Data 218

PYMNTS

JUNE 9, 2020

The popular money transfer app reported a 100 percent growth increase year-over-year in May, a press release states. The growth in May was driven by MoneyGram Online, the company’s direct-to-consumer (DTC) channel, which reported 107 percent growth and over 80 percent of total transactions done on a mobile device. .

Report 200

Report Customer Experience Mobile Online 200

PYMNTS

DECEMBER 29, 2016

Commerce Department ’s November report, which highlighted a slow start to the holiday shopping season. For many merchants, PaaS solutions are quickly becoming the answer to providing smoother and meaningful payments experiences to customers. Their dissatisfaction was more than evident in the U.S.

Online 144

Online Report Massachusetts Customer Experience 144

PYMNTS

AUGUST 23, 2019

As reported by The Business Times , in Singapore, Tin Men Capital, a venture capital firm focused on B2B tech startups, led a $5 million Series A funding round to invest in RateIt. Ratelt operates as a real-time customer experience management platform, according to reports. million in venture capital. Infra.Market.

Online 179

Online Metro Capital Customer Experience 179

PYMNTS

AUGUST 11, 2020

The real action, however, is in concepts that disrupt the dealership model and the punchline-worthy bad customer experiences long associated with it. In the used car market, Carvana reported a resounding second quarter, with revenues of $1.12 That’s a really difficult way to experience a car.

Online 157

Online Michigan Trends Marketing 157

PYMNTS

SEPTEMBER 19, 2018

Artificial intelligence (AI) and machine learning (ML) are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. To learn more about how businesses are leveraging AI and ML technology to optimize their customer experience, click here to download the report.

Retail 158

Retail Report Samsung Customer Experience 158

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. locations to allow customers who have placed online orders to conveniently and safely grab them.

Report 189

Report Online Strategy social media 189

PYMNTS

AUGUST 13, 2020

To provide further same-day and next-day services to its customers, Lowe’s Companies, Inc. said in an announcement that it intends to open four online shopping fulfillment centers, seven bulk distribution hubs and 50 cross dock delivery terminals over the year and a half to come. The retailer unveiled an investment of $1.7

Online 142

Online Nashville Tennessee Retail 142

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. billion online in Q2 2020. Providing features that enable customers to sample lip shades has led to 2.5

Retail 243

Retail Online social media Mobile 243

PYMNTS

MAY 27, 2020

Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area of online reputation management, with Lexus one of the latest brand names to embrace it.

Online 151

Online Management social media Branding 151

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. To learn more about how slow or piecemeal address verification can cause frictions in the consumer experience, visit the Tracker’s Deep Dive.

Report 247

Report Guam Hawaii Security 247

PYMNTS

OCTOBER 13, 2020

Shoppers may be quick to take their business elsewhere if these demands are not met, with 66 percent of respondents saying they had at least once given up opening accounts due to poor experiences. The Federal Trade Commission reported recently that credit card fraud is now the most common form of identity theft.

Report 174

Report Fraud Tools Security 174

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

JULY 25, 2017

Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers. In 2016, online financial fraud hit 15.4

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

JUNE 11, 2019

“Businesses of all types are already using Stripe Terminal to build their in-person payment experiences. Online-first retailers like Warby Parker are using Terminal to build a fully customized in-person checkout,” the company said. Troy Payne, head of engineering at Squire, praised the new product. “We

Online 131

Online US Payments United States 131

FICO

JANUARY 17, 2020

At FICO, we are tremendously proud of the work we do with leading banks, automotive lenders, and telecommunication providers to transform their customers’ experiences. consumers reported waiting more than 30 minutes to secure financing for the purchase of an automobile. First up, buying a new car.

Customer Experience 59

Customer Experience Lending Analytics Video 59

PYMNTS

OCTOBER 24, 2019

A new survey has found that the biggest obstacles hindering online retailers from doing business abroad is fraud prevention, and currency and payment processing. In fact, North America’s top 1000 eRetailers have sold $143 billion worth of goods to customers outside the U.S., However, the survey reported that less than half of U.S.

Survey 101

Survey Fraud Retail Online 101

PYMNTS

FEBRUARY 7, 2019

Legacy retail company Foot Locker has invested $100 million in Goat Group, an online platform that sells and resells rare and classic sneakers, according to reports. Eventually, the two companies will collaborate for an online presence as well as in physical stores, to offer customers exclusive shopping opportunities.

Online 122

Online Groups Customer Experience Retail 122

PYMNTS

NOVEMBER 3, 2017

Online home goods and furniture retailer Wayfair has seen its shares go up and down in the wake of earnings reported earlier this week, according to Thursday (Nov. 2) reports from retail news site Retail Dive. Within the numbers, online shopping trends shone. billion, $10 million lower than Wall Street projections.

Online 105

Online Retail Customer Experience Course 105

PYMNTS

OCTOBER 16, 2018

A report has found that opening a new brick-and-mortar location can cause a significant boost in a retailer’s online traffic. According to a recent ICSC study, “ The Halo Effect: How Bricks Impact Clicks ,” when retailers invest in brick-and-mortar stores, their online presence grows.

Study 122

Study Online Retail Branding 122

PYMNTS

JUNE 18, 2020

reported that net sales plunged by 44.7 The firm also introduced a bolstered buy online, pick up in store (BOPIS) customer experience in some locations. Designer Brands Inc. percent to $482.8 million in the first quarter of fiscal year 2020, compared to the same period the previous year. Comparable sales fell 42.3

Branding 141

Branding Report Guidelines Retail 141

PYMNTS

JULY 15, 2019

Starbucks China Retail Chief Operating Officer and President Leo Tsoi said in the announcement about the new express retail concept, “The Starbucks Now store is a testament to our unwavering commitment to delivering innovative customer experiences through new retail formats. China’s Digital Coffee Market.

Online 131

Online Retail Mobile United States 131

Perficient

FEBRUARY 9, 2021

In 2018 Gartner reported, “across all industries at least 84% of consumers say their experiences with using digital tools and services fall short of expectations”. Now/New/Next is a means of rapidly benchmarking your customer experience portfolio against leading brands.

Meeting 309

Meeting Customer Experience Millennials Branding 309

PYMNTS

SEPTEMBER 28, 2020

Online car-buying continues its momentum as CarMax , which bills itself as the largest retailer of used cars, has announced the completion of its digital rollout, which the company says gives CarMax the largest addressable market in the used car industry. The platform focuses on personalizing the customer experience.

Online 233

Online Retail Customer Experience Report 233

Cisco

APRIL 4, 2018

Not to mention the countless microphones and in-depth information we had access to online. I even watched a portion of the tournament on my iPad via a live stream from a sideline reports cell phone. This got me thinking about that sideline reporter live streaming a game via her cell phone.

Customer Experience 48

Customer Experience Analytics National Tools 48

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. JPMorgan’s latest report, Trends in Digital Business Banking , was released Monday (July 9). The analysis suggests there may be a few reasons behind this.

Online 100

Online Meeting Survey Analysis 100

Perficient

AUGUST 1, 2022

It is a component of the Commerce Cloud suite and allows customers to sell NFTs on the Salesforce Customer 360 Platform. In May, news reports circulated online that scammers had been impersonating reporters on Twitter.

blockchain 294

blockchain Chicago Fraud Conference 294

PYMNTS

AUGUST 29, 2017

The retailer is expanding its Reserve Online & Try In Store service to about 40 locations nationwide, Chain Store Age reports. Consumers will be made aware when the option is available via the app’s product detail pages, which will have a “Reserve Online & Try In Store” selection. percent to $3.72

Online 101

Online Washington Retail Customer Experience 101

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206