Perficient

OCTOBER 26, 2022

Many are struggling to make their dollars stretch and are looking to their financial institutions for guidance on how to better manage spending and stay afloat financially. Rewards-based programs are a fantastic area to start for banks striving for a more personalized, customer-centric approach. Invest in marketing.

Data 275

Data Tools Training Cards 275

Perficient

FEBRUARY 4, 2021

Designing with accessibility in mind creates a better site/experience for all users. An accessible site can bring in additional customers and provide brand differentiation from your competitors. An accessible site can also tie in and reinforce your company’s brand values.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end. Brand Loyalty’s Surging Importance.

Payments 169

Payments Branding Customer Experience Strategy 169

PYMNTS

JANUARY 22, 2019

Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it! Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Heck, yeah!”. Digital Progress.

How To 144

How To Fraud Online Mobile 144

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Strike early and often to keep the customer building their relationship with your bank. However, banks differed in how to get there.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

OCTOBER 20, 2020

The modular platform allows even smaller retailers to add the tools they need, including sophisticated capabilities such as order management, content management, a product catalog, pricing, offers and more. In the past, it’s been the people who know how to run the business versus the technologists. I'm not a technology company.

Retail 238

Retail Branding Technology Tools 238

Perficient

FEBRUARY 1, 2021

When done correctly, chatbots increase efficiency while also delivering better customer experiences. While there are OEM-to-dealer complexities to consider, this AI advancement can help solve challenges automotive companies and their customers face every day. Transition from Brand Site to Dealer Site. Servicing/Ownership.

Strategy 409

Strategy Branding Online Marketing Strategies 409

PYMNTS

JANUARY 22, 2019

Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it! Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Heck, yeah!”. Digital Progress.

How To 108

How To Fraud Mobile Online 108

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. We now have three brands under us – UAE Exchange, Xpress Money and via a shareholder vehicle, Travelex. It becomes embedded into a broad range of customer experiences.

How To 136

How To Risk Management Technology US 136

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic. Patients have begun to see their entire healthcare experience through the eyes of a paying customer.

Payments 263

Payments Data Survey Report 263

The Financial Brand

MAY 14, 2023

This article Banking’s Data Privacy Paradox: How to Find the Middle Way appeared first on The Financial Brand. Consumers are aware of data privacy risks, but they continue to share personal information hoping to get improved experiences.

How To 33

How To Data Branding Customer Experience 33

PYMNTS

NOVEMBER 16, 2020

But a lot of them are not so great at the technology and understanding how to actually build pages and handle the front end as well as the back end of their business. If brands want to get online, and you want to have something that looks bespoke, that’s typically going to mean paying a developer or paying an agency quite a bit of money.

Retail 226

Retail Regional Branding Tools 226

Insights on Business

MARCH 6, 2019

“AI is not going to replace managers, but managers who use AI will replace the managers who do not,” Rob Thomas, IBM General Manager of Data and AI predicted at IBM Think 2019. [1] Gartner credits this to the “maturation” of AI capabilities and how rapidly AI has become an “integral part” of digital strategies. [2]

Customer Experience 195

Customer Experience System Management Digital Strategies 195

PYMNTS

FEBRUARY 24, 2020

But experiential marketing is also a customer-centric strategy intended to drive customer retention and strengthen the bond between retailer and consumer. According to a recent report from Forrester and Adobe , brands defined as “experience-driven” grow at a clip of 19 percent per year, compared to 13 percent for others.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

JUNE 6, 2017

As a result, it’s important that merchants refocus their efforts on enhancing the customer experience to achieve retention and maintain loyalty. It also found that many retailers are still using legacy technology and haven’t yet integrated the latest technology to help meet the needs of today’s consumer.

Study 100

Study Retail Austin Customer Experience 100

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.

Tools 370

Tools Examples Analysis Data 370

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. ” The result?

Policies 195

Policies Training Customer Experience Examples 195

NCR

NOVEMBER 9, 2016

With the Consumer Financial Protection Bureau (CFPB) raising concerns that banking customers in the US “continue to experience problems managing their accounts”, it seems that many financial institutions could benefit from refocusing their efforts on delivering the services people want.

Management 102

Management Louisville Kentucky Software 102

PYMNTS

SEPTEMBER 21, 2020

Companies are therefore investing in solutions and strategizing how to better distinguish between legitimate customers and fraudsters taking advantage of the higher volumes of digital activity. As to friendly fraud, the entire industry battles this, and we have external providers that help us manage chargeback fraud.”.

Fraud 177

Fraud Mobile social media Customer Experience 177

Perficient

JULY 27, 2020

Technology – Is your ERP, OMS, and Warehouse Management system set up to handle these types of orders compared to the bulk orders that you might be shipping today? How are you handling sales tax in various states that you might serve through a B2C channel? Do you have a support team set up to handle B2C calls and questions?

Analytics 332

Analytics Technology Strategy Taxes 332

South State Correspondent

OCTOBER 12, 2022

Instead of trying to “Wow” your customer, in this article, we present the “time-on-task metric” (and its companion, the Customer Effort Score (CES) framework) and detail not only why it matters but why it can change the course of your bank. The Problem with Focusing on Customer Service.

Study 195

Study Examples Branding Survey 195

Gonzobanker

FEBRUARY 23, 2022

infrastructure and the capacity to manage a BaaS strategy to significantly complement the core business. Executives should embrace technology partners as a means of growing and enhancing their customer value proposition. The winners in BaaS will be outstanding risk managers – not risk eliminators.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

Perficient

AUGUST 15, 2020

This may include new technology, new content and design, change management, or other updates. But once you build out personas (learn about building healthcare personas ) or create journey maps of those persona’s healthcare journeys, you learn just how much you didn’t know. Create stickiness – by aligning users with your brand.

System 332

System Branding Groups Customer Experience 332

PYMNTS

DECEMBER 23, 2020

“But the reality is that the consumer experience itself is the new currency in loyalty.”. Whether it is with a small, medium or mega-sized merchant, Hondal said businesses need to reimagine their loyalty strategies to manage customer experiences and ensure that they are consistently delivered throughout the organization.

Strategy 266

Strategy Marketing Marketing Strategies Branding 266

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

Perficient

SEPTEMBER 29, 2020

Patients don’t know who they need to see, how often, how to schedule, how to get there, what follow-ups are needed, and so on. Gina receives nurture emails, first around management, then progressing toward a focus on surgery. Reputation management. It’s the Google experience. Gina visits sports medicine.

social media 294

social media System Retail Online 294

PYMNTS

NOVEMBER 8, 2019

The story she told was about the importance of the consumer experience, and the benefits of direct-to-consumer (DTC) brands reaching out to consumers via physical retail offerings. “It It should almost feel like you are walking in a live Instagram account,” she said when describing the ideal SHOWFIELDS experience.

Retail 103

Retail New York City Branding New York 103

PYMNTS

APRIL 15, 2020

The only way the industry can solve this growing and costly problem is through industry-wide collaboration between card issuers, merchants and card brands sharing purchase insight in real time through the channels consumers know and trust,” he added. The solution is now in place at a top five bank in the U.S. and globally. .

Fraud 167

Fraud Cards Tools Online 167

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. Branches should focus on more complex financial services and relationship management. This strategy allows customers to go, see, touch, question and understand the products by speaking with representatives.

America 109

America Customer Experience Operations Survey 109

PYMNTS

OCTOBER 16, 2019

Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 108

blockchain Boston US Customer Experience 108

Social Assurance

MARCH 1, 2021

It takes less than 30 seconds to look up a financial brand, learn where they are located, and explore the services they provide. During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. In order for your financial brand to stand out, you have to cover all your bases.

Branding 15

Branding social media Online Case Study 15

Perficient

JULY 1, 2020

The need for a seamless customer experience, speed to market, product and pricing transparency, and value of informational content in the B2B space has grown exponentially, meaning manufacturers have been creating more content and product information for their respective digital networks including one of their key channels– their distributors.

Management 322

Management How To System Guidelines 322

PYMNTS

APRIL 13, 2020

AI can also help retailers deliver a better customer experience. As the customer journey becomes more complex with multiple devices playing a role and options like in-store pickup vs. shipping in the mix, AI can capture and manage that data, too, creating personalized recommendations for all customers.”.

Big Data 256

Big Data Retail Data Analysis 256

PYMNTS

OCTOBER 16, 2019

Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

JULY 30, 2020

As Federal Emergency Management Agency (FEMA) officials and National Guard contingents settled into hotels in Butler’s client portfolio, his ghost kitchens cranked out and donated “just north of 175,000 meals,” Gjonbalic told PYMNTS’ Karen Webster in a recent chat. What is the experience? The concept is just this side of brilliant.

Chicago 185

Chicago New York Branding Conference 185

The Financial Brand

MARCH 4, 2019

Here's how to manage communications with key constituencies and find cross-selling opportunities when upgrading banking technologies. The post Marketing Communications Critical to Managing Risks With Digital Banking Conversions appeared first on The Financial Brand.

Digital Banking 30

Digital Banking Management Marketing Branding 30