Perficient

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. Join our team and experience a culture that challenges, champions, and celebrates our people.    

Industry 221

Industry Conference Meeting Maine 221

PYMNTS

JULY 16, 2020

That’s just an expression, of course. Shopping apps are blowing up as the biggest name in retailing and brand marketing turn mobile commerce into customer experience gold. There are plans to make and things to buy, and in summer 2020, people are buying online like it’s going out of business.

Customer Experience 130

Customer Experience Mobile Retail Course 130

Perficient

OCTOBER 26, 2022

Financial firms cannot singlehandedly control inflation, of course, but they can position themselves as knowledgeable partners that customers can depend on to be in their corner. Here are four ways financial institutions can better support struggling customers during periods of high inflation: 1.

Data 275

Data Tools Training Cards 275

PYMNTS

OCTOBER 15, 2018

Customers will migrate to the merged Virgin Money over the course of three years, and while the company will initially have an estimated 9,500 employees, CYBG said it plans to remove about one-sixth of that headcount. banking, with a clear ambition to provide customers with the best service in the U.K.,”

Exercises 166

Exercises Branding Customer Experience Course 166

Perficient

MARCH 8, 2023

The program has 10 courses in topics including business finance, digital marketing, and innovation strategy. Gone are the days when a company could just add some (traditionally) feminine branding and call its efforts toward gender inclusivity sufficient.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

JUNE 22, 2020

A poor customer experience can cause FIs and enterprises to lose customers, of course. And for the customers, there’s the rabbit hole of trying to prove that the bad guys co-opted their names, social security numbers and other data.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

FEBRUARY 4, 2019

There were cheap sofas in abundance on the planet — and of course extremely expensive options out there. The marketing tool that ended up working best for the brand was opening a physical store — and giving customers a chance to interact with their line of couches. That, he noted, seemed to be the donut hole in the market.

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

MAY 16, 2019

The trouble with direct-to-consumer (DTC) brands is that the name belies how hard it actually is to reach and recruit the consumer. This is particularly hard for unknown emerging brands — and it gets exponentially harder the more crowded the field gets with competitors.

New York City 158

New York City Innovation Branding New York 158

South State Correspondent

OCTOBER 12, 2022

Instead of trying to “Wow” your customer, in this article, we present the “time-on-task metric” (and its companion, the Customer Effort Score (CES) framework) and detail not only why it matters but why it can change the course of your bank. The Problem with Focusing on Customer Service.

Study 195

Study Examples Branding Survey 195

PYMNTS

FEBRUARY 25, 2020

In a good way, of course, as alt-VC firm Fifth Wall closes on a $100 million fund to help eCommerce pure plays expand to brick-and-mortar locations, as reported by The Wall Street Journal. You will see more 25 to 200-store brands that emerge as consumer choice expands.”. Mall landlords strike again. and Canada.

Retail 130

Retail Branding America Online 130

PYMNTS

FEBRUARY 28, 2018

There really is no magic formula, and brands are spending serious money on strategies before truly answering this question. What makes a consumer loyal may not be the things brands expect. Customers must first know, then grow to like, and ultimately trust a brand before joining its loyalty program. The Toolkit.

Branding 103

Branding Customer Experience Retail Payments 103

PYMNTS

JUNE 26, 2017

Part of the dual-concept upgrade is aesthetic, offering what the company refers to as a more “contemporary look” for its retail space — complete with the high ceilings and modern tile floors that have become something of a design favorite for the brand. As of last quarter, the brand saw comparable sales up 3.2

Seattle 109

Seattle Branding Retail Customer Experience 109

PYMNTS

JANUARY 3, 2017

Creating better real-time customer experiences based on conversational interfaces. At the least, the chatbot can be utilized for rudimentary customer support inquiries, but smart brands will also build unique and fun branded content experiences.”.

Branding 159

Branding Retail Customer Experience Resources 159

PYMNTS

FEBRUARY 4, 2019

There were cheap sofas in abundance on the planet – and of course extremely expensive options out there. The marketing tool that ended up working best for the brand was opening a physical store – and giving customers a change interact with their line of couches. For me, the collaboration was a natural next step.

San Francisco 101

San Francisco Branding Austin Customer Experience 101

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Other banks focused on the customer experience, while others looked at technology that enhanced cross-selling.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. Restaurants need to meet guests where they are – and remain on-brand throughout the experience.

Customer Experience 146

Customer Experience Operations Millennials Online 146

Insights on Business

MAY 12, 2017

To further complicate the landscape, customer expectations continue to evolve, as they anticipate seamless service and experience across brand touchpoints. In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses?

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

JUNE 20, 2019

The company was best known to the public as a nice, safe, legacy brand most famous for its catalog business from the ’80s and ’90s. By 2017, of course, Lands’ End was well down the road from its catalog-dependent early days — but the company wasn’t being run that way. And they aren’t already regular customers. Full stop.”.

Company 122

Company Branding Online Customer Experience 122

PYMNTS

MAY 23, 2019

has joined the ranks of companies and brands setting up innovation labs. Innovation labs and technology and business incubators are nothing new, of course, but the rise of eCommerce, omnichannel retail, digital payments and other such efforts has provided fresh fuel and motivation to that trend. In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

SEPTEMBER 21, 2018

It’s not just about stealing products from shelves, of course. Though many consumers have yet to shift focus onto the season (Halloween is next on their agenda, after the rush of back-to-school shopping), retail preparations, of course, are well underway. Gift cards and loyalty programs, too, present attractive targets for criminals.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

AUGUST 8, 2019

Credit unions — along with most FIs — also have something else at stake when it comes to loyalty and rewards programs: branding. But bigger banks also have an advantage there, of course, as their marketing gives them presence in more locations than credit unions. “As Customer Experience. Easier said than done, right?

Fraud 124

Fraud Innovation Customer Experience Branding 124

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. A growing direct-to-consumer (DTC) brand aims to fix the stigma around hearing loss as well as the equipment issue that hinders its treatment. They have tested, and they deliver a great experience.

Payments 176

Payments Customer Experience National Retail 176

PYMNTS

MARCH 24, 2020

To integrate payments in the most efficient way, it, of course, helps to define what integrated payments actually mean, across a constantly shifting payments ecosystem. Determining a company’s main motivation is especially important since the lines between payments monetization and customer experience continue to blur.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

AUGUST 21, 2019

Traditional hotels and motels have the benefit of consistency: One knows what they are getting end-to-end when they check into a Hilton or Marriott , as sameness of experience is critical to those brands. And, of course, hotel rooms can be rather small and confining – particularly when staying in them for more than a night or two.

Course 115

Course Branding Customer Experience Examples 115

PYMNTS

JUNE 25, 2019

PSD2 and open banking have led to something of a paradigm shift for banks, shedding light on an emerging and crucial problem: The legacy FIs that must share data can no longer trust that consumers will access bank products through their own branded offerings.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. We all remember cramming — all that coffee and/or soda, all those books, notes and ink stains. Digital Progress.

How To 144

How To Fraud Online Mobile 144

PYMNTS

AUGUST 7, 2020

It adds a layer of confusion, frustration and, of course, cost for online shoppers that compromises a retailers’ effort to offer a seamless experience to buyers anywhere. “It provides certainty to the consumer,” said Sheley, “and it gives tools to the issuers to create some really unique customer experiences.”

Policies 302

Policies Online Retail Payments 302

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. That is, with its labyrinth of a showroom floor and its iconic Swedish meatballs, IKEA has always delivered a unique customer experience.

Retail 122

Retail Customer Experience Branding Comparison 122

Social Assurance

APRIL 13, 2021

For most financial brands, Artificial Intelligence, Machine Learning, and Cognitive Banking are still concepts and buzz words that we hear at a conference or read in an industry-related article (not like this one you’re currently reading) that leaves you more intimidated than empowered. How can financial brands use AI? Net Income.

Branding 15

Branding Fraud Arizona Data 15

PYMNTS

MAY 20, 2020

“Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS. Not only does your business lose the revenue, but you can drive a frustrated customer to your competitor — even worse, the customer might share [his or her] negative experience with others, damaging brand reputation.”.

Fraud 130

Fraud Mobile System Data 130

PYMNTS

AUGUST 21, 2019

According to a joint release from the firms, customers can then order their ingredient list for pick-up at more than 2,500 Walmart locations nationwide, or possible have them delivered if they live near one of the more than 1,100 stores that have enabled that services. Some of those customers are, of course, there to grocery shop.

Report 170

Report Kentucky New York Branding 170

PYMNTS

FEBRUARY 1, 2017

In the latest installment of The Matchmaker Is In, PYMNTS’ Karen Webster and David Evans sat down (virtually, of course) to discuss the ways companies can sell across several marketplaces online with RevCascade CEO Josh Wexler. But it is the retailer, said Wexler, “who remains in total control” of the customer experience.

Online 100

Online Retail social media Branding 100

PYMNTS

JULY 30, 2020

“We provide a really solid food experience through packaging, menu design, local sourcing and really kind of being a partner to the guest,” he said. Not lost on Gjonbalic is the ubiquitous demand for better customer experiences, which is at the heart of Butler Hospitality’s service. What is the experience?

Chicago 185

Chicago New York Branding Conference 185

PYMNTS

MARCH 12, 2019

It’s why well-established, digitally native brands like Warby Parker and Peloton are deploying stores. The cost of acquiring customers online is going up, and lifetime value is going down. Of course, there’s a transactional element to the whole experience. The Underlying Technology.

New York 144

New York Retail Branding Online 144

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. Which means the bank’s brand is becoming invisible too.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

JULY 18, 2018

But, of course, finding the perfect fit in a piece of furniture is not so easy – which is why the process of buying furnishings is less than beloved. This is where Interior Define wants to make a difference, by essentially allowing customers to make their own needle while shopping for furniture online.

Los Angeles 100

Los Angeles San Francisco Branding Austin 100

PYMNTS

AUGUST 8, 2019

But thus far there has been no major breakthrough brand like the Kogi BBQ truck in LA that developed such a large and devoted following that it pushed food trucks into a national story in 2008. But once they’ve had the experience and found they enjoyed the novelty and the unique customer experience, most come back.

New York City 134

New York City Cleveland social media National 134