PYMNTS

JUNE 6, 2018

They are increasingly demanding transparency, traceability and authenticity from the brands they support with their dollars. But Brown said AR could fully eliminate the barrier of packaging, enabling brands to share more than they could fit on a box, can or bottle label. A local brewery is, of course, just one example of this.

Branding 122

Branding social media Mobile Google 122

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. Are firms getting the proverbial bang for the buck?

Data 296

Data social media Tools Analytics 296

PYMNTS

APRIL 30, 2018

Everything would be a limited-time offer, everything was selling out, and customers needed to “call now!” But the world changed, of course — the digital economy rose and, though people were still using screens to shop from home, TV was no longer the screen of choice.

Branding 129

Branding Millennials Retail social media 129

Independent Banker

SEPTEMBER 30, 2021

But for most community banks, building a trustworthy brand isn’t a conscious effort. fashioned customer service. We have to have the mobile and web banking for the transactions that don’t need our assistance, but that frees the staff up to spend time with customers when they really need it. Use social media to build trust.

Community 139

Community Community Bank social media Security 139

PYMNTS

FEBRUARY 8, 2018

said an industry shift to digital makes sense, as there is “a brutal combination for insurance carriers right now,” where brand loyalty is on the decline. It is now social media that cements the carrier/insured relationship. The initial focus of digitizing payments may move to the customer experience side of the equation.

Taxes 101

Taxes Payments social media Policies 101

PYMNTS

JULY 19, 2019

Courting the Cool Kids: Luring Exclusive Brands With a Dedicated Accelerator . The Amazon Brand Accelerator Program is invite-only; for this first run, Amazon is looking to bring on about 10 brands in 2019, targeting soon-to-launch and already launched brands – preferably, those with sustainability or a mission-for-good bent.

Branding 122

Branding Retail Customer Experience social media 122

FICO

NOVEMBER 21, 2017

You would think that joining a few customer contact channels, just voice, SMS, email, web, automated payments, app and a couple more, would be quite straightforward. The reality, of course, is very different. This makes the branding and tone/text of any messaging critical in improving the customer’s propensity to respond.

Strategy 56

Strategy social media Survey Mobile 56

PYMNTS

OCTOBER 20, 2017

Like so much of the retail industry, hospitality is all about customer experience. A happy customer is an asset and a source of repeat revenue, either because they will stay at the hotel chain again themselves or because they will recommend it to family and friends. Pacifica Hotels — Santa Barbara & Los Angeles.

Las Vegas 108

Las Vegas Los Angeles Hawaii California 108

PYMNTS

MAY 2, 2016

Some of the best applications of technology in stores in recent years have been by luxury brands, like Rebecca Minkoff and Nordstrom, which both implemented interactive technology into mirrors throughout their stores. The mirror technology allows customers to order a beverage (like tea, espresso or water) to sip on while they shop.

Retail 100

Retail Innovation Technology Arkansas 100

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. Cashoff integrated with global brands. And of course, SMB lending has been a huge focus for fintech. 09:34 am Cashoff.

Mobile 78

Mobile Customer Experience Lending Analytics 78

PYMNTS

JULY 26, 2016

If you’re a retailer or a brand, it seems as though eCommerce and the rise of smartphones and mobile shopping have made your customers more cost-savvy and price-aware than ever before. Well, the rise of eCommerce and mobile shopping doesn’t have to mean doom and gloom for luxury brands or retailers.

Branding 100

Branding social media Millennials Study 100

CB Insights

NOVEMBER 6, 2018

Search data helps brands understand shopper preferences. Beauty brands partner with Google Assistant and Home. Messenger taps brands for beauty bots. Instagram powers digital beauty brands. Google’s search data helps brands understand beauty shopper preferences. YouTube powers beauty influencers.

Google 72

Google Apple Industry Branding 72

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Leveraging assets from mobile banking and moving into the customer journey. i.e. showing the mobile banking when they are calling customer service. finovate Tweets.

San Jose 40

San Jose Customer Experience Mobile social media 40

Social Assurance

DECEMBER 20, 2016

Socialassurance.com I mean, of course. Our platform provides a great way to streamline your social processes and help execute your marketing strategy. Financial Brand https://thefinancialbrand.com/. Set some social media resolutions… and try to make them last longer than that diet! Customer Service.

social media 12

social media Tools Video Branding 12

PYMNTS

MARCH 4, 2019

The goods for sale, despite the LEGO branding, aren’t building sets or toys, but a line of streetwear themed around LEGO in general – and, specifically, around the new LEGO movie. LEGO, of course, is best known for toys, but the company does a lot more. And the virtual LEGO DJ was particularly popular.

Branding 174

Branding social media Innovation Customer Experience 174

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). People just might switch phone brands for Facebook. Currently, the neobanks generate about GBP 20 per user across all three brands. Neobanks grew up out of three themes.

Comparison 52

Comparison Fintech Lending Analysis 52

CB Insights

APRIL 10, 2019

While exiting, customers stand at a “stand here” sign marked on the floor, where all the RFID tags are scanned at once, and cameras run facial recognition algorithms again to charge your account. Facial recognition, along with AR, is also making brands data rich — especially beauty brands. Social Media/Entertainment.

Industry 78

Industry Examples Security Technology 78

PYMNTS

JUNE 29, 2017

But over the course of the next ten years, almost everyone got an iPhone — or one of the veritable army of other smartphones that look an awful lot like it. Freed from the shackles of paying for film (and with countless opportunities to display our lives on mobile social media platforms), people worldwide will take 1.2

Apple 150

Apple Mobile Innovation social media 150

CB Insights

JUNE 17, 2020

As more people have worked, learned, banked, exercised, relaxed, and even sought medical care from home during Covid-19, they have gotten a crash course in just how much can be accomplished at home. Online courses & content. Customer service: Customer experience goes virtual with conversational AI. 3D printing.

Industry 101

Industry Technology Online Video 101

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. Then, they spent an equal amount of time working on distributing that content both through social media (Reddit, personal finance forums) and through SEO (which wound up driving about 20% of Mint’s overall traffic).

Tools 78

Tools Millennials US Maine 78

CB Insights

DECEMBER 14, 2017

In the process, these brands, spanning everything from detergent to sneakers, are radically changing consumer preferences and expectations. These well-positioned startups are not just competing with some of the biggest retail brands in mattresses, razors, shoes, and more, by launching their own brands.

Video 78

Video Branding Company Strategy 78