PYMNTS

SEPTEMBER 27, 2017

RIP retail. In a recent whitepaper, the firm noted that brick-and-mortar retailers face — and certainly feel — more pressure than ever to keep stores humming as centers of commerce. After all, over 90 percent of retail sales are still done in physical stores. Where Amazon treads, retailers tremble. Or, maybe not.

Retail 104

Retail Branding Online Examples 104

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. The Swedish furniture retailer seems to be making the opposite transition. market, axing plans for new stores in three U.S.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

FEBRUARY 1, 2017

These are tough times to be tangible — as in brick-and-mortar, in retailing at least. The physical retailer is constrained by square footage, the hybrid retailer joining on an eCommerce platform less so, especially with the drop shipping. The upshot is that, through the drop-ship model, they do not need to hold more inventory.

Online 100

Online Retail social media Branding 100

PYMNTS

DECEMBER 14, 2018

Retailers are bringing experiential stores to big cities, and Starbucks is no exception: The coffee chain was set to open its Starbucks Reserve Roastery New York City on Friday (Dec. With premium coffees, teas, mixology and the iconic Milanese Princi Bakery, it serves as a Starbucks brand amplifier and a platform for future innovation.”

Retail 161

Retail New York San Francisco Chicago 161

PYMNTS

JULY 16, 2020

That’s just an expression, of course. Shopping apps are blowing up as the biggest name in retailing and brand marketing turn mobile commerce into customer experience gold. The epic battle between the two retail leviathans is closely followed by PYMNTS’ Whole Paycheck series.

Customer Experience 130

Customer Experience Mobile Retail Course 130

PYMNTS

NOVEMBER 27, 2019

“When I first dined at True Food Kitchen, I was so impressed with the team’s passion for healthy eating and, of course, the delicious food, that I knew I wanted to be part of the company’s future.” 1 on its list of the top 10 emerging restaurant brands of 2018.). Restaurant data firm Fishbowl also placed True Food Kitchen at No.

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks expressed frustration over keeping small business banking housed within the retail bank channel.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

FEBRUARY 25, 2020

In a good way, of course, as alt-VC firm Fifth Wall closes on a $100 million fund to help eCommerce pure plays expand to brick-and-mortar locations, as reported by The Wall Street Journal. The fund’s investors include retail landlords like Acadia Realty Trust and Macerich. It now has than 75 physical retail stores across the U.S.

Retail 130

Retail Branding America Online 130

PYMNTS

NOVEMBER 13, 2017

Can good food restore consumers’ appetite for brick-and-mortar retail? Luxury brands seem to hope so, with several designers introducing food experiences in an effort to gain an edge in the increasingly challenging realm of physical retail. Lunch comes with a starter and main course, which vary by season.

Retail 102

Retail New York Branding Online 102

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. Merchants’ Competitive Edge.

Policies 302

Policies Online Retail Payments 302

PYMNTS

SEPTEMBER 21, 2018

It’s not just about stealing products from shelves, of course. Though many consumers have yet to shift focus onto the season (Halloween is next on their agenda, after the rush of back-to-school shopping), retail preparations, of course, are well underway. Fraudsters, too, are finishing up their homework and starting their work.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

MAY 23, 2019

has joined the ranks of companies and brands setting up innovation labs. Innovation labs and technology and business incubators are nothing new, of course, but the rise of eCommerce, omnichannel retail, digital payments and other such efforts has provided fresh fuel and motivation to that trend. In other words, PepsiCo Inc.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

MARCH 12, 2019

For physical retail, and department stores in particular, it’s both the best of times and worst of times. The headline topping the news this week was that, in 2019, more than 4,800 retail locations have or will close. certainly don’t make for compelling reading for retail executives. million to get the startup off the ground?

New York 144

New York Retail Branding Online 144

PYMNTS

JUNE 26, 2017

Part of the dual-concept upgrade is aesthetic, offering what the company refers to as a more “contemporary look” for its retail space — complete with the high ceilings and modern tile floors that have become something of a design favorite for the brand. As of last quarter, the brand saw comparable sales up 3.2

Seattle 109

Seattle Branding Retail Customer Experience 109

PYMNTS

FEBRUARY 28, 2018

There really is no magic formula, and brands are spending serious money on strategies before truly answering this question. What makes a consumer loyal may not be the things brands expect. Customers must first know, then grow to like, and ultimately trust a brand before joining its loyalty program. The Toolkit.

Branding 103

Branding Customer Experience Retail Payments 103

PYMNTS

FEBRUARY 4, 2019

There were cheap sofas in abundance on the planet — and of course extremely expensive options out there. The marketing tool that ended up working best for the brand was opening a physical store — and giving customers a chance to interact with their line of couches. That, he noted, seemed to be the donut hole in the market.

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

MAY 16, 2019

The trouble with direct-to-consumer (DTC) brands is that the name belies how hard it actually is to reach and recruit the consumer. This is particularly hard for unknown emerging brands — and it gets exponentially harder the more crowded the field gets with competitors.

New York City 158

New York City Innovation Branding New York 158

PYMNTS

JANUARY 3, 2017

Heading into the new year, most everyone, retailers included, is looking within to enhance our lives and businesses from knowledge already ascertained and move that understanding forward. In the retail space, experts say the chatbot may be one of the best things a merchant can add in 2017.

Branding 159

Branding Retail Customer Experience Resources 159

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. A growing direct-to-consumer (DTC) brand aims to fix the stigma around hearing loss as well as the equipment issue that hinders its treatment. They have tested, and they deliver a great experience.

Payments 176

Payments Customer Experience National Retail 176

PYMNTS

FEBRUARY 4, 2019

There were cheap sofas in abundance on the planet – and of course extremely expensive options out there. The marketing tool that ended up working best for the brand was opening a physical store – and giving customers a change interact with their line of couches. For me, the collaboration was a natural next step.

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

AUGUST 21, 2019

Moreover, in the two years since Amazon officially closed its deal to purchase Whole Foods , the grocery retail landscape has become a series of maneuvers and counter-maneuvers in an attempt to gain the customer’s favor. Food and beverage play such an important role for Target’s business … for the Target experience.”.

Report 170

Report Kentucky New York Branding 170

Perficient

MAY 21, 2021

While she completed the prep course in Python coding from Bright Paths, she was never exposed to computers apart from emails. This FinTech app allows users to invest in a portfolio in their favorite brands or companies (DoorDash, Lululemon, Target, Costco, Amazon, etc.) She was inspired to try her hand at it and improve.

Milwaukee 348

Milwaukee Software Course Detroit 348

PYMNTS

MAY 21, 2020

As with most every retail category, there are cross-currents in the health and beauty space, and they extend to the cosmetics customer experience as well. Of course, that momentum is online. With the go-to reasons to get dressed up taken away, will even makeup become a victim of the pandemic?

Video 149

Video Retail Online Customer Experience 149

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. The July Automated Retail Tracker examines the latest cashierless efforts in retail and finds which are experiencing uptake and which may fall flat. Isn’t Only for Big Brands. In the U.S.,

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. We all remember cramming — all that coffee and/or soda, all those books, notes and ink stains. Digital Progress.

How To 144

How To Fraud Online Mobile 144

PYMNTS

JUNE 20, 2019

The company was best known to the public as a nice, safe, legacy brand most famous for its catalog business from the ’80s and ’90s. By 2017, of course, Lands’ End was well down the road from its catalog-dependent early days — but the company wasn’t being run that way. And they aren’t already regular customers. Full stop.”.

Company 122

Company Branding Online Customer Experience 122

PYMNTS

JULY 19, 2019

Now, in fairness, if there was ever a day when Amazon would run the retail table, it would likely be on the shopping holiday they invented. But as big as Prime Day was across all of retail, it wasn’t the only thing happening in the ongoing race. Courting the Cool Kids: Luring Exclusive Brands With a Dedicated Accelerator .

Branding 122

Branding Retail Customer Experience social media 122

PYMNTS

FEBRUARY 22, 2018

What we’ve done with Ecwid is integrate Autofill With Facebook so their customers can easily enable Autofill on their sites.” The company also piloted an extension of Autofill with the online clothing retailer Jack Threads that allowed customers to pull in promo codes if a user clicks through from an ad with a promotional code on FB.

social media 140

social media Online Branding Strategy 140

PYMNTS

MAY 17, 2018

In an era that has seen physical retail locations — particularly large box stores — suffer from consumers becoming increasingly enamored with the online experience, it was still a bit of a surprise to see shoe retailer DSW log something of a bumpy 2017. The shoe retailer even tried to sell eBuys, but there were no takers.

Columbus 108

Columbus Retail Branding Ohio 108

PYMNTS

JUNE 5, 2020

In the United States alone, he noted, the eCommerce penetration rate rose from about 17 percent to about 27 percent over the course of the eight weeks or so of stay-at-home orders. The challenge is two-fold for retailers in a post-pandemic world, Cohen said.

Fraud 151

Fraud How To Online Meeting 151

PYMNTS

JULY 30, 2018

The pop-up store , in an era where retail is resetting rapidly all around, has become a popular option for all types of businesses, including eTailers looking to put feelers out into physical commerce without a big commitment, or even physical retailers trying to test-drive an expansion into a new market.

social media 103

social media New York City New York Metro 103

PYMNTS

APRIL 30, 2018

Everything would be a limited-time offer, everything was selling out, and customers needed to “call now!” But the world changed, of course — the digital economy rose and, though people were still using screens to shop from home, TV was no longer the screen of choice. If you go to other online retailers, it’s a transaction.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. We all remember cramming — all that coffee and/or soda, all those books, notes and ink stains. Digital Progress.

How To 108

How To Fraud Mobile Online 108

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. Which means the bank’s brand is becoming invisible too.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. Restaurants need to meet guests where they are – and remain on-brand throughout the experience.

Customer Experience 146

Customer Experience Operations Millennials Online 146

PYMNTS

NOVEMBER 3, 2016

For retailers, after all, going mobile can be an existential crisis of sorts. To reach the best customers, in the best way, and drive sales in the process, is an app enough? Bailey said that retailers typically look at two approaches. And also, “to app or not to app.”. We’re only a bit tongue-in-cheek here.

Mobile 100

Mobile Branding Retail Groups 100