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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. The largest online retailer – Amazon – had a 7% decline in satisfaction.

Online 421
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How Brands Can Avoid Direct-To-Consumer Pitfalls

PYMNTS

Chief Operating Officer Ro Bhatia told PYMNTS in a recent conversation. We’ve talked to a lot of enterprise companies and popular names and also companies that no one has ever heard of that are all wanting to offer direct selling,” Bhatia said. Going DTC Without Creating Conflict . Bhatia noted that when sticky.io

Branding 215
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Lucky Brand Starts Chapter 11 Proceedings, Seeks Sale

PYMNTS

Lucky Brand has started proceedings under Chapter 11 to help pave the way for a sale and decrease its debt load brought about by recent difficulties with the inclusion of the pandemic. Kaness said, “We have made many difficult decisions to preserve the Company’s viability during these unprecedented times.

Branding 136
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Goodyear Offers Online Discounts To Convoy Carriers

PYMNTS

In an effort to provide independent truck drivers and small fleets with discounts and access to a service network, The Goodyear Tire & Rubber Company will now provide carriers that belong to Convoy’s Digital Freight Network with access to its Commercial Total Solution.

Online 245
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MGM Makes Offer To Buy British Gaming Company Entain, Report Says

PYMNTS

MGM Resorts International is trying to acquire Entain , the British parent of major online-gambling player Ladbrokes , the Wall Street Journal reports. The Journal said the cash and stock offer for the company, which is valued at about $9 billion, follows a $10 billion cash-only offer that Lanbrokes rejected.

Company 168
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Online Ordering, Contactless Delivery Drive Paytronix/Oracle Integration

PYMNTS

Paytronix Systems and Oracle are rolling out a new initiative that will enable restaurants and retailers that use Oracle’s cloud-based point of sales system to offer online ordering and contactless delivery. Newton, Massachusetts-based Paytronix on Tuesday (Oct.

Online 185
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Retail Branding Comes Off The Back Burner

PYMNTS

For retailers, especially those deemed non-essential and struggling with revenue, branding may be on the back burner right now. Big mistake, say several branding experts. And who you were was your brand. “A Your brand attributes are the ones you fall back on when you have to make difficult decisions. “A

Branding 145