article thumbnail

Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. The largest online retailer – Amazon – had a 7% decline in satisfaction.

Online 421
article thumbnail

Online Grocer Ocado Acquires Robotics Companies To Drive Automation

PYMNTS

based online grocery, is heightening its automation drive by acquiring two robotics companies. The robotic pick opportunity in online grocery is of huge value to us and our clients globally,” said Tim Steiner , Ocado CEO. Ocado is embroiled in a patent lawsuit over robotically operated warehouse technology with AutoStore.

Las Vegas 222
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Amazon Prime Day Set For September As Operations Stabilize

PYMNTS

This spring, Seattle-based Amazon went on a hiring spree, unable to keep up with the boom in online sales. Also, its Amazon Fresh grocery delivery arm was unable to handle all the stay-at-home consumers attempting to go on online COVID-19 shopping sprees. Typically held in July, the two-day shopping event features bargain merchandise.

article thumbnail

Shift Happens: Online Car Company Manages Crisis With Class

PYMNTS

The online car selling platform’s March town hall meeting was supposed to be a victory lap to celebrate February, which was the most successful month in the company’s five-year history. The company also made radical shifts to its business model. The online car business will take a huge hit from the crisis disruption.

Online 131
article thumbnail

Co-operative Bank Of Kenya Teams With Thunes On SMB Transfers

PYMNTS

To roll out an alternative international money transfer offering called Co-opRemit, the Co-operative Bank of Kenya has teamed with international payment provider Thunes , according to an announcement. “We Co-operative Bank of Kenya works with 8.8 Co-operative Bank of Kenya works with 8.8

article thumbnail

PROS To Work On B2B eCommerce Operation Launches

PYMNTS

PROS , which provides artificial intelligence-powered solutions, will be expanding its strategic collaboration with Adobe to include Magneto Commerce , an eCommerce platform, with the goal of helping companies launch eCommerce solutions. PROS Vice President Global Alliances and Partners John Connolly Jr.

article thumbnail

Open Banking Meets Instant Payments At The Online Checkout

PYMNTS

And those three years have given rise to a slew of new companies capitalizing on that initiative all over the world, as well as established companies making their mark. PayDirect is higher-converting, primarily because it just has a much better UX (user experience) than online card payments or bank transfers,” he explained.

Online 300