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Early Days: AI Shows Promise And Limitations For Retailers

PYMNTS

Hire a data scientist. Give said scientist(s) a budget to lease a Tensor Flo server with Google and start parsing transaction data. Use data to build an algorithm. Start creating more customer data to feed the algorithm and then you too can join the artificial intelligence (AI) retail revolution. This is easy.

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Clienteling Gives Retailers COVID-19 Interaction Options

PYMNTS

Clienteling — the practice of assigning retail sales associates to high value customers — is having a moment. According to Boston Retail Partners , 63 percent of retail personnel can’t identify customers prior to checkout. For retailers, LiveConnect delivers an effective and meaningful way to engage with their customers.

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New Report: SMS-Based Outreach Helps Merchants Authenticate Consumers, Boost Online Sales

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Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. Deep Dive: The Benefits And Drawbacks Of Using SMS-Based Verification. About The Tracker.

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Why Consumers Are Firing Traditional Retailers

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Consumers are firing brick-and-mortar retailers from the jobs they held years and decades before. To get their shopping jobs done, consumers are now hiring retailers that make it convenient to do business – anywhere, anytime, through any channel and on their terms. When Buy Online, Pick Up In-Store Goes Horribly Wrong.

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Retail Pulse: Amazon Grows 4-Star Footprint; Forever 21 Files For Bankruptcy

PYMNTS

Online retailers are expanding their brick-and-mortar footprints – and using feedback from eCommerce customers to inform the selections in their new stores. Amazon , in one case, has added a suburban Boston location to its roster of Amazon 4-star stores, marking the fifth location of its type in the United States.

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Amazon Pushes Retailers To Same-Day Delivery

PYMNTS

In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. After all, 51 percent of retailers say they offer same-day delivery, a massive jump from the 16 percent offering it only a year ago. As of today (Sept. As of today (Sept.

Retail 101
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Online Retailers, Here’s How To Avoid The Naughty List This Holiday Shopping Season

PYMNTS

And one exec from Merkle , the data-based marketing agency with over 100 prominent retail clients, believes retailers need to start planning their holiday shopping strategies now. The holiday shopping season also accounts for the largest percentage of online sales per year, which Gibson said rose to 8.7

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