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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies.

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Retail Data Shows Online Dominance, Gift Card Momentum For Holiday Spending

PYMNTS

While predictions of increased spending are appearing more frequently since news of various COVID-19 vaccines has broken, PYMNTS data shows that consumers are still cautious, conservative and digital-first when it comes to holiday 2020. And when they do spend, consumers will do so online – some of them exclusively. A stunning 96.5

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Online Retailers Face New Threats From Hackers

PYMNTS

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The retailer has asked customers to create new passwords that are harder to guess to lower the chances of getting hacked.

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US Retailers Confront Data Privacy Shifts

PYMNTS

While the advancement of open banking regulations may be seeing a small skip due to the spread of the coronavirus , many countries saw business and typical banking operations halted right after deciding upon new online privacy rules. Around The Data Protection And Security World. The virus is sweeping through the U.S. Security .

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Square Expands To Offer Retail Online Store, Improved POS App

PYMNTS

Square has two new offerings: the revamped Square Online Store and Square For Retail, introduced in an announcement by the company on Wednesday (March 20). It’s crucial that sellers are able to reach their buyers on any channel, whether in person, online, or in apps,” Rusenko said. Hall Studio in St.

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Digital Technologies Drive Innovation In Retail, Payments

PYMNTS

Target crushed online commerce and reported decent in-store sales volume for the holidays, while Urban Outfitters and Nordstrom had weak in-store traffic that even fairly positive online volume couldn’t surmount. All this, Today in Data. 80% : Share of Pakistan’s adult population that is unbanked.

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XOR Data Exchange Combats Fraud For Online Retailers

PYMNTS

The need for online retailers and brands to be vigilant in the face of fraud becomes more pressing by the day — but additional authentication measures can create friction on the consumer’s end, which has a nasty habit of reducing conversion rates. We return back to retailers a risk indicator — high, medium or low,” Bonin said. “If

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