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Rethinking the Customer Experience: Themes from the 2017 Model Bank Submissions

Celent Banking

This is the third article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. Articles from this week on will explore some of the broader themes within each category. Customer experience initiatives are typically the most numerous. Three themes stand out this year.

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Alibaba And Shopee Face Off In Vietnam’s Marketplace Showdown

PYMNTS

The Vietnamese eCommerce market is getting crowded with numerous different companies to choose from, a Financial Times (FT) report says, leading to a clash between Shopee and Alibaba. Shopee, the article says, has become a favorite for its free deliveries and low fees. Sea raised almost $3 billion in a funding round recently.

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Fintech Partnerships: A competitive advantage

Abrigo

Many banks and credit unions have found a path to growth via partnerships with fintechs. Technology partners offer much more than just software to banks; a fintech partnership provides delivery channels, convenience, corporate governance , advisory services, and industry data. Are customers requesting new products?

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Insights and understanding – the key to customer experience?

NCR

Customer experience and the relationships consumers have with their banks have never been more important. Fintechs are carving out their niche in the financial services industry by making the needs and expectations of the modern-day consumer their number one priority.

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What Financial Marketers See as Their Priorities and Challenges for 2024

The Financial Brand

This article What Financial Marketers See as Their Priorities and Challenges for 2024 appeared first on The Financial Brand. A survey of marketers at banks, credit unions and fintechs illustrates the need to pivot in response to marketplace dynamics and highlights the challenges that must be overcome to succeed.

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The top lending & credit risk blogs of the year

Abrigo

Takeaway 3 Articles specific to small community banks were among the most-read blogs, with best practices for construction lending at the top of the list. Articles on creating a sound credit risk rating system and preparing for the possibility of new requirements such as the CFPB ruling were among the most-viewed throughout the year.

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Banking’s Hard Fork in the Post-Neobank Era

Gonzobanker

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. Banking’s hard fork is about more than just marketing and distribution, however. What : Customer Experience is Not a Strategy. What and how does it sell/deliver? Where does it sell/deliver? They’re wrong.