The Financial Brand

AUGUST 29, 2023

This article What Bankers Still Need to Learn from Their Fintech Competitors appeared first on The Financial Brand. Innovative fintech companies have acquired millions of users who regard them as virtual "banks." This article What Bankers Still Need to Learn from Their Fintech Competitors appeared first on The Financial Brand.

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South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness. Problem Resolution.

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South State Correspondent

OCTOBER 26, 2023

In this article, we detail our thoughts and the trends we saw last week in Las Vegas from a banking perspective in hopes of giving you the flavor and insight from the conference without you having to walk 10 miles per day and listen to endless vendor pitches. It’s a whirlwind of education, deal-making, eating, and hugging.

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Banking 4 Tomorrow

DECEMBER 24, 2014

2014 was the biggest year in FinTech by far with billions being invested globally, which is to be expected in a global growth sector. But how much was invested globally in FinTech this year? It depends on how you classify FinTech.

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Gonzobanker

JULY 27, 2022

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. This question encompasses the actual product (or service) itself, the quality of the customer experience in acquiring and using the product, and the pricing of the product. What : Customer Experience is Not a Strategy.

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PYMNTS

DECEMBER 28, 2020

Instant payments, he said, aren’t the genuine article unless all three are available — and he predicts that 2021 will be the year that the entire economy starts to adopt them. “It's now into second-gen products with real adoption, and the market's beginning to take it seriously in a broader sense,” he said.

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Alex Jimenez

MARCH 18, 2019

Zions Bank interviewed me for an article in their community blog covering fintech trends. The resulting piece covers five fintech trends I’m following this year: Accelerated Experiences Gamification Open Banking Artificial Intelligence Biometrics. The article can be read here.

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South State Correspondent

NOVEMBER 8, 2022

This article looks at the fantastic opportunity in talent acquisition that is right in front of banks. We have curated a list of some other financial-related and customer-experience impressive firms that banks would be smart to draw talent from: MX. Talent abounds, and fintech’s loss can be your bank’s gain.

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The Financial Brand

DECEMBER 21, 2023

This article Wondering Where to Invest in Banking Tech? Here's how one bank, one credit union and one fintech made tech upgrades that improved employee and customer experience. This article Wondering Where to Invest in Banking Tech? Here Are Three Case Studies appeared first on The Financial Brand.

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Independent Banker

OCTOBER 31, 2021

As community banks seek to evolve, we bring together the best elements of wise business strategy and out-of-the-box thinking to invent new solutions for a better customer experience. We connect community bankers, fintech and regulators as part of this product development.

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The Financial Brand

NOVEMBER 5, 2023

This article What Financial Marketers See as Their Priorities and Challenges for 2024 appeared first on The Financial Brand. A survey of marketers at banks, credit unions and fintechs illustrates the need to pivot in response to marketplace dynamics and highlights the challenges that must be overcome to succeed.

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Abrigo

MAY 5, 2022

Would you like other articles like this in your inbox? Breaking Banks Breaking Banks , billed as the #1 global fintech podcast and radio show, began in 2013 and is hosted by media firm Provoke.fm. And all release a new episode at least monthly. Takeaway 2 With 2.8

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Banking 2020

JUNE 12, 2015

Articles via Business Standard, American Banker, Credit.com, Wall Street Journal. Passwords are passé; biometrics is the future of banking: Banks are beginning to use biometrics to help authenticate customers, adding a level of convenience to banking for both consumers and financial institutions. What have you been reading?

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Banking 4 Tomorrow

APRIL 13, 2015

Articles Blogs Customer Experience Future of Banking Payments Retail Banking Technology Innovation Betterment Chase experience features FinTech Jaime Dimon Lending Club mBank Moven process products' However, when we […].

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Jeff For Banks

DECEMBER 27, 2022

4) Will it improve the customer experience (and extend customer longevity, shorten sales cycles, improve pricing power)? And, as you will note from the rest of this article, 6) Longevity of solution(s) provider. Jiffee is owned by Neontri, formerly Braintri, a private fintech based in Warsaw, Poland that entered the U.S.

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The Financial Brand

JULY 10, 2023

This article Are Your Customers Cheating on You? But now fintechs are turning these flirtations into primary checking account relationships at a rapid pace. This article Are Your Customers Cheating on You? appeared first on The Financial Brand.

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PYMNTS

JANUARY 1, 2019

When did we start organizing tracks at FinTech conferences on the basis of individual technologies rather than industry challenges and opportunities? Surely, we should first focus on the issues we want to address — faster payments, account takeover, and customer experience — then explore how we do it. Return to the Customer.

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The Financial Brand

MARCH 17, 2023

This article 3 Effective Tactics to Calm Customer Fears in a Banking Crisis appeared first on The Financial Brand. Check out how banks and fintechs are trying to reassure customers worried about their deposits, with examples from social media and email.

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Celent Banking

FEBRUARY 28, 2017

This is the next article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. This week’s article focuses on Model Bank entries in the Products category. Part of the criteria for this category is that the solution needs to be in production and demonstrating business benefits.

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Celent Banking

FEBRUARY 28, 2017

This is the next article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. This week’s article focuses on Model Bank entries in the Products category. Part of the criteria for this category is that the solution needs to be in production and demonstrating business benefits.

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Innovation Lending Boston Trends 100

South State Correspondent

JUNE 22, 2022

In this article, we explore the Innovation Matrix and how to use it to better drive your bank’s efforts. This is like McDonald’s offering a healthier menu based around salads, Salesforce moving CRM to the cloud, or the fintech Brex targeting banking products to start-ups with an open banking solution. The Problem of Bank Innovation.

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PYMNTS

APRIL 20, 2017

It seems that every few weeks another FinTech is seeking a banking license in the U.K. s Big Four banks — Barclays, HSBC, Lloyds and RBS — as FinTechs that lend and provide accounting and other financial services similarly populate the U.S., This digital approach also enables challenger banks to make new uses out of customer data.

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Independent Banker

AUGUST 31, 2021

The financial services industry is acting on this digital demand, incorporating fintech solutions, instant payments offerings and crypto banking products. For example, enabled by application programming interfaces (APIs), many community banks are embracing fintech solutions. In fact, 45% of U.S. Dive into payments trends.

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Trends How To Payments Community Bank 91

The Financial Brand

FEBRUARY 5, 2023

This article 4 Priorities for Increased Customer Centricity in Banking appeared first on The Financial Brand. To become more customer centric, financial institutions must transform the way they create, deliver, and communicate solutions for customers.

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The Financial Brand

SEPTEMBER 26, 2023

This article How Fifth Third Is Delivering on the Promise of Digital Transformation appeared first on The Financial Brand. This article How Fifth Third Is Delivering on the Promise of Digital Transformation appeared first on The Financial Brand.

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Digital Growth Institute

JULY 12, 2023

This paradigm shift holds immense potential for reshaping the financial landscape by fostering shared value, enhancing the customer experience, and driving technological innovation. The top 3 insights from this article: Collaboration is a key strategy of growth.

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Strategy Innovation Customer Experience Security 15

South State Correspondent

AUGUST 10, 2023

In this article, we argue why banks should consider a modern core system in the form of a sidecar as part of their long-term strategy. Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. This daily reconciliation process is no small feat.

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Fintech Labs Insights

JUNE 27, 2023

And lack of transparency, along with just plain bad customer experience, are big contributors to this insurance gap. Here are the biggest players in the United States ranked by our FAB score ( Fintech Attention Barometer ). Enter the digital insurance challengers aiming to fill the gaps through simple online/mobile interfaces.

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Javelin Strategy & Research

MAY 22, 2015

Every few years I like to go back and re-read a clever little article called Imagining the Google Future. But on the whole the article actually has aged well and they got quite a bit right: Chrome quickly dethroned IE and Firefox. Banks and fintech need to take the lead and dare to be “creepy” too.

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Celent Banking

FEBRUARY 24, 2017

This is the fifth article in a weekly series highlighting trends and themes from Celent’s Model Bank submission process. For more information on how the Model Bank Awards have evolved, see the first two pieces from Dan Latimore and Zil Bareisis. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation.

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William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience. Download the full report here.

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Fintech Labs Insights

MAY 3, 2017

This article was first published on FinTech Futures on April 18th 2017. Liz Maguire, Head of Digital & Transformation at ANZ reveals the secret to her success within fintech and #WomenInTech. What sparked your interest in fintech? What piece of advice would you give women starting their careers in FinTech?

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Fintech Labs Insights

DECEMBER 2, 2021

And lack of transparency, along with just plain bad customer experience, are big contributors to this insurance gap. Here are the biggest players in the United States ranked by our FAB score ( Fintech Attention Barometer ). Leading USA Digital Small Business Insurers ranked by our FAB score (Fintech Attention Barometer*).

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Online Denver DC Atlanta 15

William Mills

JANUARY 25, 2018

Sample findings include: James Van Dyke, CEO of Futurion, says that large Customer Experience (CX) projects take 21.5 Contributed Articles. Branch Technologies. Community Banks. Lending/Risk Technologies. Future Innovations. Artificial Intelligence (AI). Interactive Assistants. About William Mills Agency.

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NCR

DECEMBER 1, 2017

There are plenty of challenges to face up to, from regulatory changes in Europe and fintech disruption, to the startlingly rapid evolution of technology and consumer expectations. The Fed also highlighted competition from fintechs as a trend that could increase the pressure on smaller providers. The value of personalization.

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FICO

OCTOBER 26, 2021

As an article in CU Insight put it, “When credit unions misidentify or overlook their actual best members, they fail to value them correctly, and lack good insight into their behaviors and preferences. But the reality is that credit unions are still competing for customers in the same market as big banks and FinTechs.

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William Mills

MARCH 16, 2017

Madrigal in her 2012 article, “Dark Social: We Have the Whole History of the Web Wrong” for The Atlantic, the term “dark social” points to the sharing of content through social media platforms from outside sources that are not trackable by analytics platforms. So why does this even matter for the fintech industry?

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