Perficient

JULY 11, 2022

However, some speakers at the hearing had many positive things to say about the BNPL model and the benefits of innovative new Fintech products in general, crediting them for increasing inclusion in the financial services industry for underserved and low/no credit individuals. According to Kristen E.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

JULY 11, 2019

Call centers are starting to use AI not just for data insights, but as a way to keep payments and other facets of the customer experience safe from bad actors. Companies are using other automated technologies to meet fast-changing compliance needs, as well. Around the Call Center Commerce World.

Fraud 166

Fraud Apple Customer Experience Mobile 166

PYMNTS

SEPTEMBER 16, 2019

Merchants must therefore be prepared to support several verification and customer experiences. Biometrics is emerging as one of the innovative solutions to this problem in a variety of industries, including retail, travel and hospitality. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116

PYMNTS

AUGUST 6, 2020

According to the press release, the Kroger app will be compatible with “Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, mobile banking apps and contactless chip cards, underpinned by near-field communication (NFC) technology.” So far, the contactless pay app has been introduced in 61 QFC stores.

Mobile 217

Mobile Seattle Samsung Washington 217

PYMNTS

JUNE 16, 2020

As a next step in the direction of a digital-first, omnichannel experience, David’s Bridal is teaming with mobile wallet marketing automation platform Popwallet. We are always looking for new and innovative tools to connect with her and we will not stop looking for new ways to surprise her, to delight her, and to serve her.”.

Mobile 169

Mobile Marketing Marketing Automation Customer Experience 169

PYMNTS

JUNE 27, 2019

Fraudsters are finding new ways to slip past technological defenses, which leaves banks constantly upgrading the tools used to keep them out. For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

BankInovation

MAY 5, 2020

Last week, the team at INV Fintech, Bank Innovation’s sister innovation platform, met with the innovation team at a large bank — by Zoom, of course.

Innovation 69

Innovation Course Operations Fintech 69

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?

Innovation 100

Innovation Security Industry blockchain 100

PYMNTS

DECEMBER 30, 2016

Here is the response from Florin Arghirescu, SVP of business relationships and innovation at Synchrony Financial …. Use of technology in retail is no longer a trend, evidenced by a proliferation of solutions in 2016. Payments 2016: The Year Of The “Ecosystem,” Redefined. The point of sale (POS) is also changing the engagement model.

eBook 140

eBook Payments Customer Experience Retail 140

PYMNTS

AUGUST 17, 2017

The aphorism holds especially true for payments, an industry in which technology shapes the way payments happen — and vice versa. We could have talked about real-time payments 25 years ago,” said Norton, “but then it would have been prohibitively expensive and difficult to do from the technology perspective.

Innovation 103

Innovation Payments Bitcoin Samsung 103

PYMNTS

MARCH 26, 2019

The world knows by now that Apple has debuted its credit card — the Apple Card — in conjunction with Goldman Sachs and Mastercard. The broad outline is one where the digital version of the card can be used wherever Apple Pay is accepted. Apple Card is slated to debut this summer. Spurring Apple Pay Adoption?

Cards 238

Cards Apple Security Customer Experience 238

PYMNTS

NOVEMBER 25, 2019

You might end up ordering or paying with your face via facial recognition technology. Assuming the consumer has a mobile device and uses Apple or Google, the technology can push a loyalty program sign-up offer — sometimes including pre-filled forms — via the person’s NFC-enabled phone. That’s a view of the future,” he said.

Payments 225

Payments Mobile Dallas Apple 225

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And more than ever, anticipating where the technology is headed is key.

Operations 109

Operations Technology Examples Mobile 109

NCR

MARCH 19, 2018

Of the many new tools and innovations that have had an impact on how people live their lives in recent years, one of the most significant is voice technology. At the moment, voice technology is still largely a novelty, used only for simple tasks that don’t carry too much importance. Rising voice.

Technology 74

Technology Tools Survey ATM 74

PYMNTS

JANUARY 20, 2021

We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers. Apple iTunes is another. That’s no surprise, given the pace of innovation in B2C versus B2B payments over the years. But that is changing — slowly but surely.

Payments 175

Payments Examples Software Management 175

PYMNTS

DECEMBER 6, 2016

The speed at which digital banking is being transformed by new technologies is rapidly increasing. From behavioral biometrics to new selfie technology, financial institutions are being presented with even more ways to distribute their services across digital channels to meet customers where they want to interact.

Innovation 100

Innovation Mobile Digital Banking Technology 100

Abrigo

MAY 5, 2022

million podcasts in the world, you might find it daunting to weed through the lists on Apple Podcasts, Spotify, Google, or other platforms to find the best banking podcasts. Some recent episode titles include: “Should Bankers Fear Apple’s Future Growth Strategy?” Regular, Timely Episodes. Weeding through banking podcasts to find gems.

Community 195

Community Lending Maine Resources 195

Accenture

FEBRUARY 23, 2017

Microsoft’s Bill Gates knows a thing or two about technology. As part of his foundation’s education work, Gates has also learned a lot about how technology can improve the quality of schools. One of his observations is that “technology is just a tool.

Training 150

Training Apple Tools Branding 150

Accenture

FEBRUARY 23, 2017

Microsoft’s Bill Gates knows a thing or two about technology. As part of his foundation’s education work, Gates has also learned a lot about how technology can improve the quality of schools. One of his observations is that “technology is just a tool.

Training 150

Training Apple Tools Branding 150

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

Insights on Business

DECEMBER 10, 2017

Consumers have been conditioned by Google and Apple to see that banking services can be much more accessible and convenient from a mobile device. Banks, on the other hand, in addition to understanding complex regulations and having greater access to capital, know their customers and have their trust. Banks are also innovators.

Fintech 115

Fintech social media Apple Google 115

PYMNTS

NOVEMBER 20, 2019

. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.

Google 100

Google Dallas Samsung Texas 100

PYMNTS

SEPTEMBER 17, 2019

ATO and other fraud methods that rely on using stolen credit card numbers or other personal information are becoming decidedly popular with bad actors, who are employing increasingly sophisticated technologies to execute their scams. market debut. There were 4.1

Fraud 196

Fraud Digital Banking Delaware Tools 196

PYMNTS

NOVEMBER 17, 2017

Samsung SDS America is excited to collaborate with Thomson Reuters to enable their applications with biometric authentication to help improve the customer experience, increase security and add a competitive edge to Thomson Reuters solutions,” said Richard Lobovsky, vice president of Enterprise Solutions at Samsung SDS America.

Samsung 108

Samsung America Customer Experience Apple 108

South State Correspondent

MARCH 7, 2023

While we are not sure the use of ChatGPT differs from allowing employees access to the many tools on the internet, such as Google, Apple, or others, we wanted to explore the risk from various viewpoints. Turbo projects start with saving employee resources, primarily time, to become more productive while providing a better customer experience.

Training 195

Training Video Tools US 195

PYMNTS

AUGUST 25, 2016

“Being on the New Jersey Shore, competition is very fierce, so I’m always looking for new and innovative ways to create a better customer experience,” said Louie Cerone, owner of Uncle Oogie’s, in a press release. “In

New Jersey 100

New Jersey Philadelphia Customer Experience Samsung 100

PYMNTS

MAY 4, 2017

Then, companies working to develop the technological means for cars to drive themselves have levied more than a few criticisms against proposed regulation changes in the state of California. Apple, for one, is hoping that California will work to toughen some of its current self-driving road test policies. sales operations.

California 100

California Policies Company Apple 100

PYMNTS

SEPTEMBER 6, 2019

Call centers are starting to move away from KBA as new technologies emerge. Call centers are not alone in looking to change their authentication methods, but they are one of the industries in which innovation is most necessary. ATO attempts are on the rise in these facilities, especially as bad actors gain access to newer technologies.

Fraud 122

Fraud Technology Security Tools 122

Celent Banking

APRIL 28, 2017

One way to make employees more efficient, and increase that efficiency over time, is through AI technologies like Natural Language Understanding and Natural Language Generation. Customer Experience. In line with what banks have recently been telling us, improving the Customer Experience was top of mind for many customers.

San Jose 125

San Jose Customer Experience Technology Analytics 125

PYMNTS

MAY 2, 2016

Walmart is open — not just for business but to new technology ideas. After several years spent trying to infuse its multi-billion dollar business with more forward-thinking concepts with mixed results , last week, the retail giant announced that it will be conducting what amounts to an open call for tech innovation.

Retail 100

Retail Innovation Technology Arkansas 100

PYMNTS

JANUARY 29, 2020

Swenson and Kruis explained the specific ways the bank alleviates these worries, why it is critical for the bank and its clients to work together on virtual solutions that meet all parties’ needs, and how some companies, including Apple and Uber, influenced the bank’s customer-centric approach to AP payment automation. . “It

Cards 130

Cards Strategy Fraud Minneapolis 130

PYMNTS

MAY 31, 2016

We want to be in an open wallet ecosystem,” Hari Gopalkrishnan, client-facing platforms technology CIO at Bank of America Merrill Lynch, told Bank Innovation. The customer experience has to span channels, and our focus has to be not channels or products but customers.”. It’s an open wallet strategy.”.

Mobile 100

Mobile America Samsung ATM 100

PYMNTS

SEPTEMBER 6, 2016

That’s the backdrop for the nearly hour-long conversation that Karen Webster had about the role of payments security in digital business transformation with CA Technologies Director of Payments Security James Jenkins. Payments had been relatively static with innovation around cash, checks and credit cards.

Security 100

Security CA Payments Big Data 100

PYMNTS

JANUARY 29, 2019

face pressure to step up technological advances, where inexorable movement toward digital and consumer-focused services can foster a disconnect that, left unaddressed, will turn loyalists fickle. That’s reflected in data (this is Data Drivers, after all) from the Credit Union Innovation Index , a joint effort between PSCU and PYMNTS.

Innovation 176

Innovation Fintech Data Community 176

PYMNTS

FEBRUARY 7, 2020

The partnership would apply Goldman’s lending technology to SMB loans on Amazon’s underwriting platform, according to unnamed sources. Amazon has regularly been in and out of the $1 trillion zone – as have Microsoft, Apple and Google parent company Alphabet – in recent months. The loans themselves would reportedly be co-branded.

Austin 131

Austin Lending Omaha New York City 131

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. With an estimated population of just 5.47

National 133

National Training Bitcoin Samsung 133