PYMNTS

FEBRUARY 13, 2020

Banco Santander announced that it has hired Trish Burgess, formerly of Apple, to head up its peer-to-peer (P2P) payments department, according to a release. Burgess will lead strategy and development of the department, and will bring “new payment services to customers that are fast, simple and safe to use,” per the company.

Apple 150

Apple Payments Customer Experience America 150

Bank Innovation

JULY 29, 2019

Amplify Credit Union is letting customers check in on their financial health by looking at their wrists. The Austin-based credit union, which has $950 million in assets, rolled out mobile banking via the Apple Watch earlier this month.

Apple 264

Apple Austin Mobile Customer Experience 264

Perficient

OCTOBER 26, 2020

Part of Apple’s iPhone 12 family announcement included a big push around 5G capabilities and the promise of a better life, all because users will be able to do things faster than they did before. Apple (and others) are calling 5G a “game-changer” but is it? Improved Consumer Experience Possibilities with 5G.

Video 476

Video United States Apple Innovation 476

Perficient

MARCH 10, 2021

Apple | Spotify | Amazon | Google | Stitcher. With over 25 years of digital agency leadership experience, he specializes in Mobile Product Management, Mobile Strategy, and Customer Experience. She works with clients to devise digital experience strategies and how to translate strategies to tactics. Meet the Hosts.

Strategy 493

Strategy Digital Strategies Customer Experience Leadership 493

Perficient

MARCH 3, 2023

Apple makes significant profits selling insurance on their phones. Car rental companies offer insurance at the counter, even though the rental companies are not insurance companies themselves. Furniture sellers often offer protection for a premium on the products they sell. i-Insurance anyone?

Meeting 275

Meeting Customer Experience Apple Innovation 275

Bank Innovation

JULY 30, 2019

While the jury is still out whether the Apple Card will be the disruptive force that Apple has claimed it will be, fintech firms and banks alike appear eager to beat the tech giant to the punch. Tuesday’s launch of Zerocard, a “debit-style” credit card from fintech firm Zero, in partnership with WebBank, Evolve Bank […].

Apple 170

Apple Cards Fintech Customer Experience 170

PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Innovating for Community Banks. Community banking is no exception.

Community Bank 205

Community Bank Community Innovation Fintech 205

Perficient

JUNE 22, 2020

In my earlier post , I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. At the center of Now/New/Next is knowing where you stand with your customers. What Experiences Are You Delivering? The Approach.

Customer Experience 531

Customer Experience Comparison Strategy social media 531

PYMNTS

SEPTEMBER 24, 2018

Apple and Salesforce announced Monday (Sept. With the powerful combination of iPhone, iPad and iOS — the best hardware and software for business — together with native Salesforce apps and the new Salesforce SDK, we can deliver great customer experiences for businesses around the world.”.

Apple 128

Apple Mobile Software Customer Experience 128

PYMNTS

MARCH 26, 2020

That lack of physical access has been a major stumbling block for FinTechs as they’ve tried to move from offering their customers a specific financial service – such as lending, saving or investing – toward becoming their primary financial services relationship. But the FinTechs, Baird noted, are adapting and innovating around that issue.

Innovation 241

Innovation Fintech Data Examples 241

Perficient

FEBRUARY 24, 2021

podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy. Apple | Spotify | Amazon | Google | Stitcher. Click The Player To Listen to Episode 4 Now. Subscribe and Don’t Miss an Episode.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Abrigo

MAY 20, 2015

While many bank and credit unions are consistently updating their financial technology behind the scenes to ensure smooth back-end processes, tech upgrades for consumer-facing products and services are increasingly important to customer satisfaction and retention. It’s a big job to keep up with the Apples of the world.

Apple 150

Apple Comparison Mobile Innovation 150

Perficient

JULY 11, 2022

However, some speakers at the hearing had many positive things to say about the BNPL model and the benefits of innovative new Fintech products in general, crediting them for increasing inclusion in the financial services industry for underserved and low/no credit individuals. According to Kristen E.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

JULY 11, 2019

Call centers are starting to use AI not just for data insights, but as a way to keep payments and other facets of the customer experience safe from bad actors. How Delta is Leveraging Apple, AI For A Better Customer Service Experience. Around the Call Center Commerce World.

Fraud 166

Fraud Apple Customer Experience Mobile 166

PYMNTS

SEPTEMBER 8, 2020

Epic Games Again Asks Judge to Reinstate ‘Fortnite’ to Apple’s App Store. The maker of Fortnite has asked a California judge for the second time to reinstate its popular video game to Apple Inc.’s Amazon Pay’s Gauthier: No One Can Predict Retail’s Future, So Innovate Around What Won’t Change. Here’s what we learned.

Payments 141

Payments California Apple Video 141

PYMNTS

FEBRUARY 5, 2019

Prior to that, he spent 20 years at LVMH evolving the customer experience at Louis Vuitton, as noted in the press release. Meanwhile, Mollo, who reports to Goubert, is charged with enhancing the customer experience and testing and rolling out customer engagement tools and events. ”

Customer Experience 128

Customer Experience Retail Groups Training 128

PYMNTS

MARCH 26, 2019

The world knows by now that Apple has debuted its credit card — the Apple Card — in conjunction with Goldman Sachs and Mastercard. The broad outline is one where the digital version of the card can be used wherever Apple Pay is accepted. Apple Card is slated to debut this summer. Spurring Apple Pay Adoption?

Cards 238

Cards Apple Security Customer Experience 238

PYMNTS

AUGUST 6, 2020

According to the press release, the Kroger app will be compatible with “Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, mobile banking apps and contactless chip cards, underpinned by near-field communication (NFC) technology.” So far, the contactless pay app has been introduced in 61 QFC stores.

Mobile 217

Mobile Seattle Samsung Washington 217

PYMNTS

JUNE 16, 2020

As a next step in the direction of a digital-first, omnichannel experience, David’s Bridal is teaming with mobile wallet marketing automation platform Popwallet. We are always looking for new and innovative tools to connect with her and we will not stop looking for new ways to surprise her, to delight her, and to serve her.”.

Mobile 169

Mobile Marketing Marketing Automation Customer Experience 169

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?

Innovation 100

Innovation Security Industry blockchain 100

BankInovation

MAY 5, 2020

Last week, the team at INV Fintech, Bank Innovation’s sister innovation platform, met with the innovation team at a large bank — by Zoom, of course.

Innovation 69

Innovation Course Operations Fintech 69

PYMNTS

AUGUST 17, 2017

Looking back over a five-year time frame, with an eye on innovation that has enabled all of the above top-down momentum in payments, the executive said the most important events have included a real “difference between infrastructure changes and what the customer might see.”. A lot of companies do that, but we don’t.”

Innovation 103

Innovation Payments Bitcoin Samsung 103

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

DECEMBER 30, 2016

Here is the response from Florin Arghirescu, SVP of business relationships and innovation at Synchrony Financial …. Most of this disruption is driven by the concept of frictionless payments, which has now morphed into customer engagement and how to solve for the entire commerce experience, well beyond specific payment technologies.

eBook 140

eBook Payments Customer Experience Retail 140

Bank Innovation

JULY 29, 2019

Look no further than Amazon or Apple to learn what customers want from their financial services providers. When retailers can deliver goods to customers within hours and routinely serve up personalized recommendations, financial firms are having to rethink how they build relationships with their customers.

Retail 218

Retail Apple Fintech Customer Experience 218

PYMNTS

MAY 29, 2019

Companies are developing new subscription boxes, tiers and perks to retain customers’ loyalty in the face of rising competition, too. Music streaming services Spotify and Apple Music are competing to grab paying customers. The latter boasts approximately 50 million paid subscribers.

Apple 179

Apple America Retail Industry 179

PYMNTS

JANUARY 20, 2021

We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers. Apple iTunes is another. That’s no surprise, given the pace of innovation in B2C versus B2B payments over the years. But that is changing — slowly but surely.

Payments 175

Payments Examples Software Management 175

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

Insights on Business

FEBRUARY 13, 2019

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Instead of departments like IT, they’ve created departments that correspond to a customer’s journey. Hyper-connected journey.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

DECEMBER 6, 2016

Glen Fossella , CRO of Urban FT , recently joined Karen Webster for a discussion on where innovation in the banking environment is going and how banks — both big and small — are being challenged to keep up. KW: Innovation in the banking sector is blossoming. Here is an excerpt of the conversation.

Innovation 100

Innovation Mobile Digital Banking Technology 100

PYMNTS

NOVEMBER 25, 2019

Customers are drawn to payment methods that take as little time as possible, which is why many have embraced methods that lack signature, PIN or credit card information requirements, and instead opt for quicker paths that mirror one-click ordering on eCommerce sites. percent of QSR customers and 47.5 The Index also noted that 79.5

Payments 225

Payments Mobile Dallas Apple 225

Bank Innovation

JANUARY 10, 2019

Banks, credit unions and other financial institutions have tech giants like Apple, Amazon and Google to thank for the rise in customers demanding a combination of speed, simplicity and convenience that can seem elusive in the industry.

Apple 210

Apple Google Industry Customer Experience 210

PYMNTS

NOVEMBER 20, 2019

. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.

Google 100

Google Dallas Samsung Texas 100

PYMNTS

OCTOBER 20, 2016

19) the launch of a brand new version of its mobile app, designed to revolutionize the mobile transfer experience for both Apple and Android users. Customers can simply transfer money by telling Siri the amount of money they want to send and the recipient’s name. Azimo, the money transfer service, announced Wednesday (Oct.

Mobile 100

Mobile Apple Customer Experience Branding 100

Abrigo

MAY 5, 2022

million podcasts in the world, you might find it daunting to weed through the lists on Apple Podcasts, Spotify, Google, or other platforms to find the best banking podcasts. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry. Regular, Timely Episodes. Indeed, with 2.8

Community 195

Community Lending Maine Resources 195

PYMNTS

AUGUST 25, 2016

“Being on the New Jersey Shore, competition is very fierce, so I’m always looking for new and innovative ways to create a better customer experience,” said Louie Cerone, owner of Uncle Oogie’s, in a press release. “In

New Jersey 100

New Jersey Philadelphia Customer Experience Samsung 100