Four digital banking trends to watch in 2020
Payments Dive
FEBRUARY 19, 2020
In 2020 and beyond, it will critical for banks and credit unions to reevaluate their digital strategies.
JPMorgan revamps digital strategy team after three leaders exit
Bank Innovation
FEBRUARY 6, 2020
is staking its consumer-banking strategy on digital technology. In 2020, that push will be spearheaded by a new team of executives. Three of the group’s top leaders — the chief executive officer, the head of digital technology and the chief of digital customer experience — have moved to new roles or […].
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How is Diversity and Inclusion Incorporated into Your 2020 Digital Roadmap?
Perficient
DECEMBER 17, 2020
It challenged the notion that digital responsibility starts and ends with data privacy, and introduced the idea of incorporating accessibility, diversity, and inclusion into digital responsibility mandates. Everyone from Google to smaller organizations have recognized better, more innovative outcomes from teams that are more diverse.
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There’s No Secret Sauce: Put Financial Services Customer First, and You Too Will Grow
Perficient
JANUARY 26, 2022
TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business.
Goldman Sachs: Marcus Deposits At $97 Billion As 2020 Ends
PYMNTS
JANUARY 19, 2021
Read More On Earnings: Bank Of America’s Mobile Banking Customers Top 30 Million Goldman And BofA Earnings: A Tale Of Two Banks (And Digital Strategies) Q4 Earnings Show Big Banks Fared Better Than Expected In 2020 Citi Q4 Earnings Show Digital Banking Growth, Drop In Card Spending.
Four digital banking trends to watch in 2020
ATM Marketplace
FEBRUARY 19, 2020
In 2020 and beyond, it will critical for banks and credit unions to reevaluate their digital strategies.
Helping SMBs Profit From A Decidedly Different 2020 Holiday-Shopping Season
PYMNTS
SEPTEMBER 28, 2020
They also know that building an end-to-end digital strategy is critical to both providing the good customer experience and the bad fraudster experience. Burgin added that the good news is that SMBs across the board — from retailers to accounting firms — increasingly understand that they’re vulnerable to fraud.
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JPMorgan revamps digital strategy team after three leaders exit
American Banker
FEBRUARY 6, 2020
JPMorgan Chase is staking its consumer-banking strategy on digital technology. In 2020, that push will be spearheaded by a new team of executives.
There is No Secret Sauce: Put Financial Services Customers First and You Will Grow
Perficient
JANUARY 26, 2022
TD Bank Group recently announced its Q4 2021 earnings were up 31% from Q4 2020, despite the challenges brought on by the COVID-19 pandemic. On its earnings call, the company elaborated that this in part was due to its dedicated, people-oriented approach to business.
Telecom — Is Your Digital Strategy Ruining Your Customer Experience?
FICO
JUNE 21, 2017
Compare that experience to digital-first companies like Amazon and Apple, which have remarkable stickiness and growth, where the experience is frictionless and most issues are resolved quickly. Back in 2011, Gartner made the bold prediction that 85% of customer interactions would be managed without human intervention by 2020.
Mastercard’s Vosburg Sees Consumer Spending Changes
PYMNTS
NOVEMBER 16, 2020
Speaking at the Citi 2020 FinTech Conference , Vosburg recounted some of the trends seen in the latest quarter and beyond, saying “we see moderate levels of growth” in overall transaction volume and in spending levels and transactions. Craig Vosburg , Mastercard ’s president of North America, said at a conference Monday (Nov. In the U.S.,
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Helping FI’s Develop Their ‘FinTech Sense’
PYMNTS
JANUARY 28, 2020
Everyone knows that digital and mobile services are key to success in the 2020s — not only in terms of more revenue, but also larger transformations. But that doesn’t mean all the players in payments and financial services have a solid or clear digital strategy. The benchmarks are being set by non-banks.”.
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P&G Reports 50 Pct Jump In eCommerce Sales, Sees Lasting Shift To Online
PYMNTS
JANUARY 20, 2021
“We remain focused on executing our strategies of superiority, productivity, constructive disruption and improving P&G’s organization and culture,” P&G CEO David Taylor said in the company’s press release.
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Post COVID-19 Customer Experience Imperatives
Perficient
DECEMBER 10, 2020
COVID-19 vaccines appear to be close to helping resolve the 2020 Coronavirus Pandemic. In the Pega 2020 Global Customer Experience Study , Pega identified several key data points to which we should pay attention. Your customers have gone through significant personal events in 2020. Expectations vs Reality.
Western Union's Remittances And Digitization Drive Positive Outlook For Q4
PYMNTS
OCTOBER 29, 2020
"Our strategy, planning and execution enabled us to adjust to changing market conditions, rebound quickly from the sharp downturn COVID-19 caused during the second quarter, and deliver strong profitability for shareholders," said Ersek, adding that while macroeconomic headwinds persist, "our business continues to improve.".
Integrated Digital Loyalty Is Dining Table Stakes For 2021
PYMNTS
DECEMBER 24, 2020
The PYMNTS December 2020 Order To Eat Tracker® done in collaboration with Paytronix , looks at the issue through the loyalty lens, as beefing up these programs is having a transformative effect on customer sentiment, order size, frequency of visits — in a word, “loyalty.”. Only, it’s not a singularity. This is the way things are now.
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Advancing With Collaboration, Cooperation And Innovation
PYMNTS
JULY 29, 2020
It enables the translation of this intelligence into real solutions that serve current or evolving needs, whether servicing them through digital or physical channels.”. The crisis has further elevated digital transfers, and we are pleased that the digital strategy we accelerated has allowed us to facilitate that shift for our customers.
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Credit Unions Encouraged To Get Aggressive With Digital Strategies
PYMNTS
DECEMBER 4, 2020
The 2020 winter holidays are going to be quite a bit different than they’ve ever been. She said CUs don’t need to plan for a digital holiday shopping season — it’s already here. Instead, they already need to be digitally engaging their members. Don’t be too shy or too conservative. Step 1: Educate The Members.
What Quibi’s Flameout Teaches Us about Behavior Change
Perficient
OCTOBER 29, 2020
Quibi launched in April 2020, just as the pandemic was upending public life. Explore our Digital Strategy practice to learn how we help clients understand users to create the next generation of digital businesses, products and services. Prompt: triggering action now.
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Mastercard's Priceless Planet Coalition Adds Members To Fight Climate Change
PYMNTS
OCTOBER 19, 2020
Gallo Winery , EedenBull , Emirates NBD , Eurobank , Expo 2020 Dubai , Finix, First Hawaiian Bank , Frank Green , Frontier Airlines , Halkbank AD Skopje , Hawaiian Airlines , HSBC , Itaú Unibanco , Network International , Produbanco , SchoolsFirst FCU , Scotiabank , SEFCU , Synchrony , Transcard , WESTbahn , and 1derful.
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Javelin Canadian Digital Banking Scorecards Awards
Javelin Strategy & Research
DECEMBER 14, 2021
The scorecard report details and ranks user experience trends and best practices in the Canadian market, covering nearly 400 features across six categories: Money Movement, Ease of Use, Security Empowerment, Financial Fitness, Customer Service, and Account Opening.
2020 Holiday Season: How Marketers Can Prepare and Adapt – Webinar Transcript
Perficient
SEPTEMBER 29, 2020
The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. It’s been a pleasure working with you and bringing some of your ideas to our digital strategies as well. Jim: Thanks, Eric.
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Thriving In The New Normal
PYMNTS
JULY 16, 2020
The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Melissa Townsley-Solis, co-founder and CEO at GIACT. As trade shows were postponed and canceled, we quickly shifted our marketing approach, opting for a robust digital strategy.
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Credit Union’s API Drive To Digital Innovation
PYMNTS
JANUARY 2, 2020
The challenge for credit unions (CUs), she said, is in knowing that APIs aren’t by themselves a digital strategy — the idea that one can easily flip on function via an API can lull leaders into a false belief that tapping into tech to better serve the customer base is as easy as turning on a light. .
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Restaurants Combining Mobile Order-Ahead And Loyalty Into Tasty Digital Dish
PYMNTS
DECEMBER 23, 2020
The PYMNTS December 2020 Restaurant Readiness Index , a Paytronix collaboration, surveyed a census-balanced panel of nearly 2,200 U.S. consumers and 490 restaurant operators looking for digital strategies that help deliver improved experiences and boost average unit volumes.
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Bank Offers Go Contextual For Credit Unions In 2021
PYMNTS
JANUARY 21, 2021
For credit unions (CUs), the digital trends that accelerated in 2020 amid the pandemic will gain even further traction this year. But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies.
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Punching above its weight: Small N.J. bank uses tech to take on big rivals
American Banker
JUNE 3, 2020
David Howard's leadership of the OceanFirst digital strategy and innovation team that has developed a robo adviser, an Alexa skill and other cutting-edge tools earned him recognition as one of American Banker's digital bankers of the year.
Elan: The Positive Impact Of Payments
PYMNTS
JANUARY 20, 2021
Even after the pandemic subsides, the digital acceleration we experienced in 2020 will not — it is here to stay." . Financial institutions are also learning that their digital strategies must deliver the same level of service excellence that a customer might expect in a branch.
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The Best Fintech Conferences this Week (7 Dec 2020)
Fintech Labs Insights
DECEMBER 7, 2020
7-9: Digital Banking by American Banker (virtual). Drive your digital strategy and smart technology choices with fresh thinking from a variety of independent voices including American Banker editors. . Related: 120 Fintech Unicorns of the 21st Century: November 2020 Update. 7-11: Singapore Fintech Festival (virtual).
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Digitization Could Halt Corporate Banks’ Shrinking Profits, Analysts Say
PYMNTS
MARCH 20, 2018
“Digital is forcing sweeping changes in corporate banking, and institutions will need to adapt or see their competitiveness and market share steadily spiral down over the next few years,” warned BCG Senior Partner Dr. Carsten Baumgärtner in a statement. The financial stakes are very high,” he continued.
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Chipotle On Capturing Loyalty Program Members Amid Rising Pandemic-Driven Digital Sales
PYMNTS
NOVEMBER 23, 2020
Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. A Digital-Only Focus. The publicly traded company reported its digital sales increased by 202.5 percent year over year in Q3 to $776.4
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US M&A banking boom sheds new light on need for digital transformation
BankInovation
APRIL 20, 2022
billion, M&A activity across the US banking industry has continued to gain momentum within the past year Following the onslaught of the COVID-19 pandemic in 2020, mid-tier banks […].
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Two Executive Views of Digital Transformation, and Why They Both Matter
Gonzobanker
MARCH 24, 2021
Bank of America recently reported that in 2020, 84% of all deposits were made through its automated channels (mobile, online and ATMs). Last year, BofA’s digital channels accounted for 42% of total consumer sales, 68% of consumer mortgage sales and 74% of direct auto sales. Non-interest income, in total, was flat in 2020.
J.P. Morgan Looks Toward Payments Modernization
PYMNTS
JANUARY 11, 2021
Once considered the head of number-crunching and cash management, treasurers today have transformed into enterprise leaders, using payments and finance digitization as an opportunity to pivot toward new business models and drive strategic growth for the entire enterprise.
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Bombas: Socking Up With A DTC Digital Strategy
PYMNTS
FEBRUARY 7, 2020
As it heads into 2020, however, the question Bombas is tackling is how to do more with that in terms of the digital experience. That is not a new mission for 2020, of course, as data collection and interpretation are long-standing parts of the business, but those efforts aren’t static. That effort starts with the data, he said.
Singapore’s OCBC Bank Approves Mortgages in 60 Minutes
FICO
FEBRUARY 9, 2021
It was fully deployed in May 2020 in the middle of the country’s COVID19 Circuit Breaker period whereby face-to-face meetings could not take place. In 2020, 30% of loans were signed-up through this platform. OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank.
Goldman And BofA Earnings: A Tale Of Two Banks (And Digital Strategies)
PYMNTS
JANUARY 18, 2021
Read More On Banks: Q4 Earnings Show Big Banks Fared Better Than Expected In 2020 OCC Finalizes Long-Held Rule On Banking Equality Commerzbank Says It Was 'Deceived' By Wirecard Fraud Singapore Tech Startup Sea Buys Indonesian Bank BKE. percent in the period to 30.6
Sam’s Club On Bringing The Digital Shift To Warehouse Stores
PYMNTS
JUNE 15, 2020
The app is just one aspect of a multipronged digital strategy that grocers such as Sam’s Club are embracing to help customers safely and efficiently shop during the pandemic and its aftermath. Sam’s Club has seen orders through its website and apps increase significantly, with eCommerce revenues up 40 percent in Q1 2020.
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209 Retail Pulse: Chipotle Mexican Grill Unveils Alexa Skill; Kroger Goes Back To Basics
PYMNTS
NOVEMBER 22, 2019
We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. (As it stands, it had had more than 2,500 restaurants as of Sept. And Target Corp.
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This Week In Payments: Saving Small Business
PYMNTS
JUNE 26, 2020
The first half of 2020 has been rough on small businesses of all kinds, whether they had to close their doors due to public-health orders or had to relocate their staff to working from home virtually overnight. But for many of them, this has also been an opportunity for them to really develop their digital strategies.
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How QSRs Are Going Digital To Counter COVID-Related Sales Declines
PYMNTS
AUGUST 6, 2020
When the history of 2020’s second quarter is written, it will be a tale about companies’ staggering losses and remarkable efforts at rebuilding – especially when talking about quick-service restaurants (QSRs). Even the biggest QSR names have been hit hard by store closures and stay-at-home orders. Making QSR Access Remote and Friction-Free.
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Commoditization, Optimization or Transformation: What’s in Your Core Wallet?
Gonzobanker
JULY 6, 2021
My colleague Steve Williams observed in What’s Going On In Banking 2021: Rebounding from the Pandemic , “Many banks that were taking an incremental approach to digital were shocked into reality during 2020, and executives realized greater investment and faster transformation is needed to stay relevant.”.
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Deep Dive: How Digital Trends Have Defined CUs' Moves In 2020, And How They Will Continue To Do So
PYMNTS
DECEMBER 30, 2020
The American Bankers Association found that 82 percent of consumers favored banking digitally over visiting brick-and-mortar locations, even before the pandemic began, and a separate study found that 88 percent of credit unions surveyed in early 2020 planned to invest more in such technologies than they had during the previous year.
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Why Digital’s 3.0 Shift May Take Longer Than We Think
PYMNTS
JUNE 15, 2020
And incumbent, for some, means any business that existed before March of 2020. Any business, new or old, that hasn’t used the last 12 weeks to rethink its business focus, business model and digital strategy likely won’t make it in the long term — but not because an overnight sensation will emerge in the next few months to eat its lunch.
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