PYMNTS

DECEMBER 24, 2020

The PYMNTS December 2020 Order To Eat Tracker® done in collaboration with Paytronix , looks at the issue through the loyalty lens, as beefing up these programs is having a transformative effect on customer sentiment, order size, frequency of visits — in a word, “loyalty.”. Only, it’s not a singularity. This is the way things are now.

Analytics 175

Analytics Study Digital Strategies Strategy 175

PYMNTS

JUNE 15, 2020

These realities are casting a new light on some of grocery stores’ recent innovations, such as Stop and Shop’s hand-held product scanners and Target’s and Whole Food’s mobile ordering and curbside pickup services. Sam’s Club has been a notable player in the digital innovation arena. A Proving Ground For Innovation.

Innovation 209

Innovation Tools Dallas Mobile 209

Perficient

DECEMBER 10, 2020

COVID-19 vaccines appear to be close to helping resolve the 2020 Coronavirus Pandemic. In the Pega 2020 Global Customer Experience Study , Pega identified several key data points to which we should pay attention. Your customers have gone through significant personal events in 2020. Expectations vs Reality.

Customer Experience 340

Customer Experience Leadership Study Groups 340

American Banker

JUNE 3, 2020

David Howard's leadership of the OceanFirst digital strategy and innovation team that has developed a robo adviser, an Alexa skill and other cutting-edge tools earned him recognition as one of American Banker's digital bankers of the year.

Digital Strategies 88

Digital Strategies Leadership Tools Strategy 88

Perficient

FEBRUARY 25, 2021

For most organizations and their customers, 2020 was a year eventful beyond measure. Despite the uncertainty, CX and digital leaders must be vigilant in identifying fast-changing customer expectations. Perficient: Digital Strategy Experts. 2021 promises much of the same, with both setbacks and successes in store.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

JANUARY 21, 2021

For credit unions (CUs), the digital trends that accelerated in 2020 amid the pandemic will gain even further traction this year. But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies.

Analytics 240

Analytics Fraud Trends Mobile 240

PYMNTS

NOVEMBER 23, 2020

Fast-casual chain Chipotle Mexican Grill , which has more than 2,700 global locations, has ramped up efforts to enhance customers’ digital experiences to match those it offers in-restaurant. A Digital-Only Focus. The publicly traded company reported its digital sales increased by 202.5 percent year over year in Q3 to $776.4

New York 214

New York Survey Digital Strategies Mobile 214

PYMNTS

JANUARY 11, 2021

Once considered the head of number-crunching and cash management, treasurers today have transformed into enterprise leaders, using payments and finance digitization as an opportunity to pivot toward new business models and drive strategic growth for the entire enterprise.

Payments 198

Payments Strategy Fintech Tools 198

Perficient

OCTOBER 29, 2020

Quibi launched in April 2020, just as the pandemic was upending public life. Explore our Digital Strategy practice to learn how we help clients understand users to create the next generation of digital businesses, products and services. Prompt: triggering action now.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

JUNE 15, 2020

And you better do it right now, they add, since digital shifts wait for no one. Innovators with better tech will appear and — literally overnight — snatch your customers out of your calcified incumbent arms and build scale, they say. And incumbent, for some, means any business that existed before March of 2020. Digital’s 2.0

Innovation 214

Innovation Mobile Capital Operations 214

Perficient

FEBRUARY 24, 2021

The digital world is global, now, more than ever. 2020 was a year that challenged companies in every industry to not only adapt to an increasingly digital world, but to innovate quickly and accelerate their digital initiatives to survive in the competitive marketplace.

Software 294

Software United States Strategy Regulation 294

FICO

FEBRUARY 9, 2021

It was fully deployed in May 2020 in the middle of the country’s COVID19 Circuit Breaker period whereby face-to-face meetings could not take place. In 2020, 30% of loans were signed-up through this platform. OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

PYMNTS

JUNE 26, 2020

The first half of 2020 has been rough on small businesses of all kinds, whether they had to close their doors due to public-health orders or had to relocate their staff to working from home virtually overnight. It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

JULY 16, 2020

The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Melissa Townsley-Solis, co-founder and CEO at GIACT. As trade shows were postponed and canceled, we quickly shifted our marketing approach, opting for a robust digital strategy.

Meeting 154

Meeting Leadership US Conference 154

PYMNTS

DECEMBER 23, 2020

The PYMNTS December 2020 Restaurant Readiness Index , a Paytronix collaboration, surveyed a census-balanced panel of nearly 2,200 U.S. consumers and 490 restaurant operators looking for digital strategies that help deliver improved experiences and boost average unit volumes.

Mobile 207

Mobile Comparison Digital Strategies Operations 207

Fintech Labs Insights

DECEMBER 7, 2020

7-9: Digital Banking by American Banker (virtual). Drive your digital strategy and smart technology choices with fresh thinking from a variety of independent voices including American Banker editors. . Related: 120 Fintech Unicorns of the 21st Century: November 2020 Update. 7-11: Singapore Fintech Festival (virtual).

Conference 15

Conference Fintech Digital Strategies Financial Technology 15

PYMNTS

MARCH 20, 2018

“Digital is forcing sweeping changes in corporate banking, and institutions will need to adapt or see their competitiveness and market share steadily spiral down over the next few years,” warned BCG Senior Partner Dr. Carsten Baumgärtner in a statement. The financial stakes are very high,” he continued.

Boston 109

Boston Survey Digital Strategies Regional 109

Javelin Strategy & Research

FEBRUARY 1, 2022

Javelin Strategy & Research’s annual Online Banking Scorecard shows how the. Javelin Strategy & Research assesses six of the leading ven. The report highlights 19 trends that are reshaping the industry and showcases innovations and best practi. The report me. Bank of America ranked as “Best in Class” over 20 top U.S.

Report 40

Report Digital Banking Fraud Mobile 40

PYMNTS

AUGUST 6, 2020

When the history of 2020’s second quarter is written, it will be a tale about companies’ staggering losses and remarkable efforts at rebuilding – especially when talking about quick-service restaurants (QSRs). Even the biggest QSR names have been hit hard by store closures and stay-at-home orders. Making QSR Access Remote and Friction-Free.

Examples 108

Examples Digital Strategies Maine Innovation 108

PYMNTS

NOVEMBER 22, 2019

We always strive to introduce additional access points in the Chipotle ordering experience and overall digital ecosystem,” Chipotle Vice President of Digital Strategy and Product Management Nicole West said in an announcement. In addition to Alexa, the restaurant chain is also turning to other digital innovations.

Retail 139

Retail Strategy United States Comparison 139

Gonzobanker

JULY 6, 2021

It has become crystal clear that digital transformation is now the largest technology initiative for regional and community financial institutions. Maybe this is the new reality for community bankers, but Cornerstone Advisors is seeing little evidence that they’re serious about implementing a comprehensive digital strategy.

Strategy 158

Strategy System Risk Management Technology 158

PYMNTS

DECEMBER 30, 2020

Many CUs found themselves quickly shifting to new solutions and operating procedures to accommodate branch closures or social distancing mandates, and the strategies they have developed to cope with this new reality have persisted even as they begin reopening. The Drive Toward Digital. Addressing Digital Adoption Challenges.

Trends 137

Trends Innovation Study Technology 137

PYMNTS

DECEMBER 15, 2017

Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. Startup GPShopper found that only 3 percent of luxury brand’s revenue was coming from digital storefronts back in 2010, and that percentage is only expected to climb to about 12 percent by 2020.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

OCTOBER 11, 2019

with more promised by the end of this year and throughout 2020. Our team of experienced retail and brand practitioners will supplement existing management in areas of digital strategy, supply chain and operations,” added Go Global Managing Director Christian Feuer. Big Play of the Week: Amazon Go ’s Coming Expansion .

Leadership 100

Leadership Apple Branding Retail 100

Social Assurance

NOVEMBER 6, 2020

This time of year, we should be all packing our bags and prepping for travel to the ABA Bank Marketing Conference, but like most things in 2020, any plans you made all went out the window. In 2020, the ABA Bank Marketing conference was to be held on my home turf in Minneapolis. So, how can Social Assurance help?

Marketing 12

Marketing Conference Minneapolis Analytics 12

NCR

AUGUST 16, 2016

However, by 2020, this figure is expected to rise to almost 21 billion. In the last decade, changing consumer demands have required financial institutions, like many industries, to invest in and develop digital strategies and embrace innovation. ’ An overhaul of customer service.

social media 40

social media Examples Strategy Digital Banking 40

PYMNTS

FEBRUARY 6, 2020

The very best among them have large digital strategies that address the full guest experience, from ordering on a mobile device to purchasing on-site right up through food delivery and encouraging the next visit. Innovation Sparks. The stakes are too high to stay behind the pack for too long.

Mobile 191

Mobile Operations Technology Payments 191

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Automation is one of the essential parts of any digital strategy.

Customer Experience 129

Customer Experience Branding Tools Strategy 129