PYMNTS

JANUARY 20, 2021

“These strategies enabled us to build strong business momentum before the COVID crisis, accelerated our progress in calendar year 2020 and remain the right strategies to deliver balanced growth and value creation over the long term.”.

Online 292

Online Report Strategy Trends 292

PYMNTS

OCTOBER 29, 2020

"Our strategy, planning and execution enabled us to adjust to changing market conditions, rebound quickly from the sharp downturn COVID-19 caused during the second quarter, and deliver strong profitability for shareholders," said Ersek, adding that while macroeconomic headwinds persist, "our business continues to improve.".

Digital Strategies 204

Digital Strategies Strategy Operations US 204

PYMNTS

JULY 16, 2020

The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Melissa Townsley-Solis, co-founder and CEO at GIACT. Other areas of change were in our sales and marketing efforts. The experience has made us better, more efficient communicators.

Meeting 154

Meeting Leadership US Conference 154

PYMNTS

JANUARY 2, 2020

The challenge for credit unions (CUs), she said, is in knowing that APIs aren’t by themselves a digital strategy — the idea that one can easily flip on function via an API can lull leaders into a false belief that tapping into tech to better serve the customer base is as easy as turning on a light. .

Innovation 142

Innovation Digital Strategies Strategy Trends 142

Javelin Strategy & Research

DECEMBER 14, 2021

The scorecard report details and ranks user experience trends and best practices in the Canadian market, covering nearly 400 features across six categories: Money Movement, Ease of Use, Security Empowerment, Financial Fitness, Customer Service, and Account Opening.

Digital Banking 40

Digital Banking User Experience Digital Strategies Trends 40

PYMNTS

DECEMBER 23, 2020

The PYMNTS December 2020 Restaurant Readiness Index , a Paytronix collaboration, surveyed a census-balanced panel of nearly 2,200 U.S. consumers and 490 restaurant operators looking for digital strategies that help deliver improved experiences and boost average unit volumes.

Mobile 207

Mobile Comparison Digital Strategies Operations 207

PYMNTS

JANUARY 20, 2021

Matt Carpenter, senior vice president and market director of Elan Financial Services , explores how his firm has responded to the drastic changes the pandemic has brought to the financial landscape and the world at large. "We Even after the pandemic subsides, the digital acceleration we experienced in 2020 will not — it is here to stay." .

Payments 178

Payments Innovation Tools Cards 178

PYMNTS

DECEMBER 4, 2020

The 2020 winter holidays are going to be quite a bit different than they’ve ever been. She said CUs don’t need to plan for a digital holiday shopping season — it’s already here. Instead, they already need to be digitally engaging their members. Don’t be too shy or too conservative. Step 1: Educate The Members.

Digital Strategies 224

Digital Strategies Strategy Cards How To 224

PYMNTS

JANUARY 11, 2021

Once considered the head of number-crunching and cash management, treasurers today have transformed into enterprise leaders, using payments and finance digitization as an opportunity to pivot toward new business models and drive strategic growth for the entire enterprise.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

MARCH 20, 2018

“Digital is forcing sweeping changes in corporate banking, and institutions will need to adapt or see their competitiveness and market share steadily spiral down over the next few years,” warned BCG Senior Partner Dr. Carsten Baumgärtner in a statement. The financial stakes are very high,” he continued.

Boston 109

Boston Survey Digital Strategies Regional 109

FICO

FEBRUARY 9, 2021

It was fully deployed in May 2020 in the middle of the country’s COVID19 Circuit Breaker period whereby face-to-face meetings could not take place. In 2020, 30% of loans were signed-up through this platform. OCBC has a reputation for innovation,” said Dinesh Suresh, head of digital strategy, consumer secured lending at OCBC Bank.

Digital Strategies 52

Digital Strategies Management Innovation Data 52

PYMNTS

JUNE 26, 2020

The first half of 2020 has been rough on small businesses of all kinds, whether they had to close their doors due to public-health orders or had to relocate their staff to working from home virtually overnight. But for many of them, this has also been an opportunity for them to really develop their digital strategies.

Payments 176

Payments Software Trends Digital Marketing Channels 176

Social Assurance

NOVEMBER 6, 2020

This time of year, we should be all packing our bags and prepping for travel to the ABA Bank Marketing Conference, but like most things in 2020, any plans you made all went out the window. In 2020, the ABA Bank Marketing conference was to be held on my home turf in Minneapolis.

Marketing 12

Marketing Conference Minneapolis Analytics 12

Gonzobanker

JULY 6, 2021

My colleague Steve Williams observed in What’s Going On In Banking 2021: Rebounding from the Pandemic , “Many banks that were taking an incremental approach to digital were shocked into reality during 2020, and executives realized greater investment and faster transformation is needed to stay relevant.”.

Strategy 156

Strategy System Risk Management Technology 156

PYMNTS

FEBRUARY 7, 2020

However, Bombas was somewhat different — though it began, like many startups, with looking to fill a market hole. As it heads into 2020, however, the question Bombas is tackling is how to do more with that in terms of the digital experience. Bombas has some “very exciting” things on the burner for 2020, he said.

Digital Strategies 168

Digital Strategies Strategy Data Customer Experience 168

PYMNTS

DECEMBER 15, 2017

So, one might think it would be a no-brainer for luxury brands, which have such a legacy presence in the market, to be all over the latest storytelling modes, with exciting new ways to draw consumers into their rich and storied history. Mikhailov feels that these capabilities make Sephora’s mobile apps one of the best on the market.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

AUGUST 6, 2020

When the history of 2020’s second quarter is written, it will be a tale about companies’ staggering losses and remarkable efforts at rebuilding – especially when talking about quick-service restaurants (QSRs). We saw continued improvement in our results throughout the second quarter as markets reopened around the world.”.

Examples 108

Examples Digital Strategies Maine Innovation 108

PYMNTS

JUNE 15, 2020

And incumbent, for some, means any business that existed before March of 2020. Any business, new or old, that hasn’t used the last 12 weeks to rethink its business focus, business model and digital strategy likely won’t make it in the long term — but not because an overnight sensation will emerge in the next few months to eat its lunch.

Innovation 214

Innovation Mobile Capital Operations 214

Independent Banker

OCTOBER 31, 2021

Demand for digital banking products and services is on the rise across different geographic markets and customer demographics. “In In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers,” Jundt says. Banks also are realizing efficiencies from automation.

Lending 91

Lending Community Bank Community North Dakota 91

PYMNTS

OCTOBER 11, 2019

He said Amazon’s roughly 40 percent market share of eCommerce isn’t nearly as impressive as it sounds given that most retailers’ efforts are omnichannel these days. with more promised by the end of this year and throughout 2020. and less than 1 percent globally. Big Play of the Week: Amazon Go ’s Coming Expansion .

Leadership 100

Leadership Apple Branding Retail 100

NCR

AUGUST 16, 2016

However, by 2020, this figure is expected to rise to almost 21 billion. In the last decade, changing consumer demands have required financial institutions, like many industries, to invest in and develop digital strategies and embrace innovation. Figures from Gartner forecast that by the end of this year, there will be around 6.4

social media 40

social media Examples Strategy Digital Banking 40

Banking 2020

NOVEMBER 18, 2015

The switch to digital banking has been a relatively recent change, and mobile banking has only just emerged as a viable option for customers. Banks are still trying to figure out how mobile banking fits into their digital strategy. Keep an eye on what your competitors are doing in the mobile banking market.

Strategy 40

Strategy Mobile Digital Strategies Data 40

Perficient

FEBRUARY 25, 2021

For most organizations and their customers, 2020 was a year eventful beyond measure. Despite the uncertainty, CX and digital leaders must be vigilant in identifying fast-changing customer expectations. Perficient: Digital Strategy Experts. 2021 promises much of the same, with both setbacks and successes in store.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Javelin Strategy & Research

FEBRUARY 1, 2022

In the course of our ongoing market research, we find certain firms rise to the top — Javelin's scorecard reports and awards recognize these firms for their exceptional quality of product or client experience, ability to meet customer demand, or overall excellence. Javelin Strategy & Research assesses six of the leading ven.

Report 40

Report Digital Banking Fraud Mobile 40

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. You already have a CRM, a Marketing Automation platform, or Call Center software.

Customer Experience 129

Customer Experience Branding Tools Strategy 129