PYMNTS

OCTOBER 23, 2019

Snap, the parent company of Snapchat, said the Department of Justice and the Securities and Exchange Commission are no longer investigating it. . The company also said: “In September 2019, both the DOJ and SEC provided us with written confirmations that they are no longer pursuing their investigations of these matters.”.

Comparison 100

Comparison User Experience Security US 100

PYMNTS

MARCH 20, 2020

Madrid, Spain-based security firm buguroo is combatting account opening fraud with its bugFraud solution, which uses deep learning to detect fraud by measuring how application processes compare to legitimate transactions. Balancing seamless-but-fraud-free user experiences requires careful effort, however.

Industry 225

Industry Fraud social media Security 225

PYMNTS

FEBRUARY 26, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS examines developments in the mobile order-ahead world, as well as how consumers are responding to new features and tools designed to augment users’ experiences for the better. The Tracker also looks at the security challenges that QSRs are tackling as they work to keep fraudsters away.

Fraud 186

Fraud Mobile Branding User Experience 186

Abrigo

MARCH 15, 2022

They see that allowing members or customers to quickly open and fund accounts online: Creates a bridge to new commercial and consumer relationships and Offers a moat around existing relationships to protect them from competition Online account opening more than doubled at most banks between 2019 and 2020, according to the ABA Banking Journal.

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

JULY 16, 2019

Banks and merchants are racing to meet the Strong Customer Authentication (SCA) deadline as September 2019 approaches. With merchants and retailers now required under law to provide two-factor authentication to their customers, many are expressing concerns that this new added layer of security will compromise the user experience.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

MAY 11, 2020

The app is easy to use, secure and provides a wealth of add-on features which will be useful for all customers,” Abonty Banerjee, chief digital and marketing officer told ExpressComputer on Thursday (May 7). The goal is to boost the user experience among companies with channel financing or term loans.

Capital 141

Capital Mobile User Experience Groups 141

PYMNTS

OCTOBER 1, 2019

The FinTech said it is improving user experience on its Paymode-X AP Automation platform and utilizing AI for enhanced invoice data capture. The growing threat of payment fraud is pushing Bottomline Technologies to invest in payments security and data analytics within the platform.

Fintech 116

Fintech User Experience Analytics Data 116

PYMNTS

JULY 17, 2019

14, 2019, to be exact. The new [SCA] legislation highlights the importance of working with the right payment solutions that invest in [user experience] and ECR optimization,” he noted. Additionally, a majority thought there were already too many security checks regarding card payments. To some degree.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

JANUARY 25, 2021

Building on top of the open banking infrastructure, PayDirect is a new payment method that enables companies to take online payments in a highly secure way, and also pay out to customers through the same rails. Which is exactly what TrueLayer has done with the introduction of PayDirect.

Online 300

Online Meeting Payments Cards 300

PYMNTS

DECEMBER 12, 2018

Banks and credit unions are still wrestling with the best ways to deploy mobile technology, and do so in ways that balance security, and safe authentication, and consumer convenience. 5G phones in the first half of 2019. Digital Demand. 5G will mean zero waiting time.”. For many businesses and customers, 5G is the missing link.”.

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

NOVEMBER 15, 2018

What’s more, Grab said the industry suffers from opaque and expensive pricing structures and inefficient delivery operations, resulting in a sub-optimal user experience in which vast sums are lost and unaccounted for during the process.

Regional 139

Regional User Experience Operations Security 139

PYMNTS

JULY 3, 2020

PYMNTS’ research indicates that 33 percent of CUs offered loyalty and rewards innovations in 2019, up from 29.4 The mantra ‘easy is the new loyalty’ defines what members want from their credit unions right now: user-friendly, convenient tools that are safe and secure,” Scott Young , head of innovation at PSCU, told PYMNTS.

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

SEPTEMBER 22, 2020

IRI has found that total eCommerce demand has significantly outpaced all other channels since COVID-19, and for June is up 86 percent compared to June 2019. To capture consumer volume, eRetailers are improving their user experience and lowering product pricing,” says Mediapost.

Company 140

Company Capital Resources Retail 140

PYMNTS

NOVEMBER 17, 2020

percent more likely to use mobile banking apps now than they were in 2019, and 51.1 percent of those users are engaging with their apps more often than they did before the pandemic began. percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). There are roughly 47.7

UX 234

UX Mobile Data United States 234

PYMNTS

FEBRUARY 12, 2019

The ideal — the goal of ongoing work across much of the digital payments and commerce industries — is to join two related, but distinct, tasks in the hopes of bringing more security and convenience to financial and retail transactions. That resulted in a quite fractured user experience, and inconsistent user experiences.”.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

SEPTEMBER 23, 2020

The Ministry of Manpower (MOM) — Singapore’s labor policy agency — estimated in December 2019 that there were 1.43 The latter’s Singapore country head, Ho Chee Wai , joined Tay in discussing Nium’s collaboration on the project and what it takes to securely enable these cross-border payment flows.

Policies 132

Policies Security User Experience Tools 132

Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? The potential cost of a poor user experience for mobile banking is high. Power 2019 U.S. And when it isn’t?

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

APRIL 18, 2019

If one were to pick a less secure method of sending a payment, Whiting said, they would be hard-pressed to find something worse than writing all their relevant account and personal information on a piece of paper and sticking it in a mailbox. It’s not secure at all, yet it’s what customers know and trust.

Taxes 226

Taxes Payments Cards User Experience 226

PYMNTS

DECEMBER 31, 2020

Key Data Points: Consumers are performing 12 percent more activities at home in 2020 than they did in 2019 and making purchases during 12 percent of those activities, on average. percent of consumers who did so in 2019 — an increase of 27.4 percent trust that their information is secure. 31 percent bank via app. percent to 11.5

Data 277

Data Innovation Payments Millennials 277

Insights on Business

FEBRUARY 13, 2019

is the market’s only cognitive-driven integrated GRC portfolio that provides core services and functional components spanning operational risk, regulatory compliance, IT risk and security, internal audit, vendor risk, policy management, model risk management and financial controls management. IBM OpenPages with Watson 8.0

User Experience 79

User Experience Compliance Risk Management Training 79

PYMNTS

JUNE 25, 2019

Banks still currently receive the bulk of such data, however, which puts them in a good position to start experimenting with new revenue models that are more similar to those of technology companies. These firms will then make money by competing on information and user experience rather than through pricing and interest rates, he added.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

JULY 15, 2019

Adam Goldman, founder and president of Canadian trading platform Bitbuy, explained how the company has focused on security as it helps its user base purchase, sell and trade cryptocurrencies. “A The anonymous nature of cryptocurrency, coupled with its irreversible transactions, is especially attractive to scammers and fraudsters.

cryptocurrency 129

cryptocurrency Regulation Guidelines User Experience 129

Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? The potential cost of a poor user experience for mobile banking is high. Power 2019 U.S. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

AUGUST 15, 2019

However, there have also been some significant steps back — particularly when it comes to securing a trillion-dollar switchover to cashless. Moreover, for all the steps forward mobile payments as made in 2019 there have also been some pretty notable steps back. million app users. PayPay And Signs Of Mobile Acceleration.

Mobile 154

Mobile Payments National Marketing 154

PYMNTS

JUNE 24, 2019

Banks and credit unions are still wrestling with the best ways to deploy mobile technology, in ways that balance security, safe authentication and consumer convenience. For mobile banking to become ubiquitous, the development of 5G technology is paramount,” reads one analysis of the biggest FinTech and banking trends for 2019. “5G

Mobile 116

Mobile Fintech Technology Analysis 116

PYMNTS

MARCH 25, 2019

Examples came from the February 2019 Payments and the Platform Economy Playbook , a collaboration between PYMNTS and Yapstone, that the sharing economy was in focus. Compliance and regulatory issues remain top of mind, of course, but so does the overall experience of both buyers and sellers.

Los Angeles 135

Los Angeles Payments San Francisco Chicago 135

NCR

FEBRUARY 19, 2018

Balancing the need for tough security with the desire to ensure transactions are as fast and smooth as possible is one of the key challenges for the designers of online and mobile solutions. A better customer experience. Security remains a question. Frequently, the solution to this is biometrics.

Payments 74

Payments Technology User Experience Tools 74

PYMNTS

JULY 18, 2019

In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.” The small banks have secured a similar message but for different reasons.”.

Innovation 155

Innovation Study Technology Millennials 155

Gonzobanker

JANUARY 17, 2020

2019 was a sneak peak of many larger mid-size deals (TCF/Chemical, First Horizon/Iberia). The only solution is to keep executing on a formal roadmap of improvements and build internal integration, user experience and data skills that will act as the “glue” in a world full of imperfection.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

NOVEMBER 5, 2019

That is to say, as organizations expand on an international scale and reach new customers, those businesses must allow consumers to pay the way they want for the optimal end-user experience. — Citi (@Citi) November 1, 2019. Learn more: [link] pic.twitter.com/1xZ204A8Cp. Direct-to-Consumer.

Management 106

Management Payments Strategy Trends 106

FICO

SEPTEMBER 29, 2022

Tue, 07/02/2019 - 05:23. It’s a route to ensuring they consistently design digital offers around the customer to continually create trust, security, and far better experiences. It drives a ‘just-in-time’ mindset towards delivering greater security with real-time, fully risk-aware and pinpoint-perfect customer acquisition offers.

Analytics 52

Analytics Data Risk Management Customer Experience 52

CB Insights

DECEMBER 15, 2020

The benefits of digitization stretch across client acquisition, client interaction, and advice, whether that be using VR and chatbots to provide better user experience, onboarding new users with self-service workflows, or using AI to rebalance portfolios automatically. . Source: Deloitte. Source: Bloomberg.

Management 87

Management Fintech Industry Trends 87

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. Dock began implementing Falcon Fraud Manager in 2019 and added CCS in 2020.

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

FEBRUARY 25, 2020

Chang’s reported that off-premises dining accounted for 17 percent of its sales during Q3 2019, up from 14 percent the year prior and two to three times dine-in’s growth, with delivery representing 35 percent of these sales. The Secret Sauce Of Security. It makes it so that you don’t have an overly complex user experience.”.

Security 140

Security Mobile Chicago Trends 140

Fintech Labs Insights

JULY 15, 2019

For much of the Internet era, users had no way to check their password data entry before hitting login. Fast-forward to 2019. Many secure sites now offer an option to see your password before logging in. A few companies, notably Apple, were the exception.

UX 12

UX User Experience Apple US 12

PYMNTS

DECEMBER 18, 2018

This year, 2019 will likely be the first season that [holiday spending] will top $1 trillion,” Jamison explained. “I The methods vary, but the goal is similar, which is to offer consumers a faster, more efficient, more secure and more pleasant shopping experience. Omnicommerce has become commerce,” Jamison remarked.

Retail 140

Retail Millennials Online User Experience 140

FICO

DECEMBER 20, 2022

Tue, 07/02/2019 - 02:45. As FIs have more customers using more forms of digital payments, defending against the dizzying array of scams will be crucial to their customer experiences, and potentially required for regulatory compliance. Buy-Now-Pay-Later Will Win on Customer Experience but Needs Enhanced Security.

Fraud 52

Fraud Payments South Carolina Compliance 52