Poor User Experience Can Be Subscription Commerce Deal-Breaker
PYMNTS
AUGUST 20, 2019
The market saw more fluctuation earlier in 2018, though. in Q1 2019 yet also a little decline from Q2 2018 (65.1). Most providers have seen their scores decline or hold steady since Q2 2018, with the very notable exception of top performers. Poor user experience, though, can be a true deal-breaker.
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