PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. Account takeovers and shipping fraud increased by 347 percent and 391 percent, respectively, between 2018 and 2019, and the pandemic has only exacerbated these issues. Walgreens On Stopping Promotion Abuse Fraud Through Online Deals.

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PYMNTS

DECEMBER 27, 2018

From kiosks to online ordering and drive-through lanes, these merchants sought to provide their customers with digital alternatives to ordering at the counter in 2018. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

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Innovation Branding Online Technology 157

PYMNTS

AUGUST 2, 2018

Retail is undergoing a reinvention with the rise of eCommerce, and merchants are trying new approaches to their brick-and-mortar stores. The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.”

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Retail Marketing Los Angeles Online 102

PYMNTS

AUGUST 23, 2019

Online furniture retailers are stepping further into the world of physical retail with permanent brick-and-mortar stores. Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year.

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PYMNTS

JANUARY 9, 2019

Retailers raked in more than $850 billion during the 2018 holiday season, marking the fastest holiday retail sales growth seen in the past six years. Luxury retailers have been slower to move online than some other retailers, but the impact of online sales in this industry can already be seen.

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PYMNTS

FEBRUARY 18, 2019

To serve travelers from China who want to shop in-store and online, retailers thousands of miles away from Asia are accepting Alipay in brick-and-mortar stores and on the web. Wang noted that the retailer is also “constantly evolving to provide more Chinese consumers a seamless and familiar way to pay.”.

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CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

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Online Company Retail Payments 98

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. Generally, 56 percent of business innovation is driven by customer demand for more payment options.

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Innovation Retail Maine Security 174

NCR

MAY 3, 2018

Power 2018 US Retail Banking Satisfaction Study revealed that digital-only customers now account for more than a quarter (28 percent) of the retail bank customer base, but tend to be less satisfied than those who use a combination of branch and digital services. Image credit: marchmeena29 via iStock.

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Customer Experience Digital Banking Retail US 53

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. The Swedish furniture retailer seems to be making the opposite transition. market, axing plans for new stores in three U.S.

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Retail Customer Experience Branding Comparison 122

PYMNTS

NOVEMBER 16, 2016

Black Friday and Cyber Monday sales continue to increase year over year — while some project online holiday sales at $98 billion, new estimates from the National Retail Foundation project that this year’s online holiday sales could reach $117 billion. It also shifts liability in the case of chargebacks.

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PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

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Online Fraud Branding social media 101

PYMNTS

DECEMBER 8, 2020

The surge in automotive online purchasing traffic sparked by the pandemic has led to increased demand for eCommerce. Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. 8) of a $15 million Series A financing.

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Oklahoma Branding Tools Online 253

PYMNTS

MARCH 22, 2019

Online brands are stepping into the world of brick-and-mortar, opening their own physical locations to help consumers experience their concepts in real life with the help of digital technology. Custom eCommerce framing startup Framebridge is opening its own in Washington, D.C., Rowe Price Associates, Inc. stores, per Nielsen.

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DC Retail Maryland Fort Worth 109

PYMNTS

NOVEMBER 14, 2018

Macy’s managed to come out ahead of analyst expectations for the third time in a row during Q3 2018, with earnings and same-store sales all coming in front of earnings forecasts. In the online arena, Macy’s reported that digital sales are up — Gennette noted by “double digits,” though he did not specify beyond that. 27 versus the $.14

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Retail Customer Experience Mobile Report 109

PYMNTS

NOVEMBER 27, 2019

percent in the United States in 2018 to $167 million per Technomic data. 1 on its list of the top 10 emerging restaurant brands of 2018.). restaurant market with its food platform by rethinking the customer experience and addressing the pain points people face when seeking nutritious, fast meals. Its sales increased 22.3

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

SEPTEMBER 14, 2018

And according to experts, the impacts from the storm will likely be felt throughout the end of 2018 and perhaps into 2019. We have selling policies that all sellers agree to before selling on Amazon, and we’re actively monitoring our store and removing offers of products that violate our policies and harm our customer experience.”.

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Retail North Carolina Puerto Rico Houston 135

PYMNTS

DECEMBER 15, 2017

Retail isn’t all about taking people’s money. Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else.

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Retail Branding Mobile Tools 129

PYMNTS

JULY 13, 2020

From telehealth to new financing options for patient treatments to big retailers like Walmart , Walgreens and CVS mashing up retail with healthcare, everyone from startups to incumbents are using the pandemic as an opportunity to disrupt — and reinvent — healthcare. Here’s a look at some of the latest developments. We’re in healthcare.

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Retail Innovation Online Seattle 219

PYMNTS

SEPTEMBER 9, 2019

With this week’s Nordstrom Local debut in New York City and Starbucks’ plans for pick-up only cafes , it’s a new age for inventory-free retail. times more and account for 30 percent of online order pick-up in Los Angeles.”. These new retail hubs are more experiential than traditional brick-and-mortar stores. BOPIS for Speed.

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Los Angeles Retail New York City Customer Experience 116

PYMNTS

JULY 15, 2020

The platform to bring malls online — or create a virtual mall — is being led by an Alibaba-owned company called Lazada. Its virtual mall solution is called LazMall , which was launched in August 2018. For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”.

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Groups Branding Retail Taxes 153

PYMNTS

FEBRUARY 25, 2020

The fund’s investors include retail landlords like Acadia Realty Trust and Macerich. Retail is not dead — it’s changing,” Fifth Wall Co-Founder Brendan Wallace said in an interview last summer. Retail is not dead — it’s changing,” Fifth Wall Co-Founder Brendan Wallace said in an interview last summer. But will it work?

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Retail Branding America Online 130

PYMNTS

JUNE 15, 2020

It’s the digital shift taking place among retailers who are trying to play catch up with consumers by pulling resources away from brick-and-mortar investments and stacking them against digital infrastructure and capabilities. Expect other global retailers to do the same as they see the permanent nature of the consumer shift.

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Retail Branding Online Mobile 154

PYMNTS

OCTOBER 23, 2019

The trend promises to heat up even more in the 2020s, and in a new PYMNTS interview, Butch Langlois, president, North America, for cloud-based retail management software seller Vend , provided an in-depth tour of those changes and a glimpse of what’s to come. The average American ate out 185 times in 2018 — dropping from 216 times in 2000.

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Retail System Mobile Innovation 101

PYMNTS

SEPTEMBER 21, 2018

They are buying fraud tutorials and data from other criminals online. The 2018 holiday shopping season has already started for people and organizations bent on fraud. Macy’s , for instance, recently said it will hire 80,000 temporary workers for the holiday season , and will add more employees to handle online orders.

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Fraud Retail Online Course 145

PYMNTS

APRIL 9, 2020

ITOCHU previously participated in Paidy’s Series B round in 2016 and its Series C round in July 2018, bringing its total investment in the startup to $91 million. Paidy has been successful in developing their business by offering a unique payment service with superb customer experience in the very competitive Japanese FinTech industry.

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Customer Experience Resources Fintech Fraud 230

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

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Customer Experience Survey Trends Data 191

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. User goes to Walgreens and registers the retail store in app. Largest independent purely online bank in the world. 09:34 am Cashoff.

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Mobile Customer Experience Lending Analytics 78

PYMNTS

MARCH 12, 2018

Artificial intelligence (AI) is making itself right at home in the retail industry. In 2016, AI in the retail market totaled $712.6 million — a 38-fold increase — according to a February 2018 report by The Insight Partners. By 2025 — less than a decade later — it’s projected to reach $27,238.6 Why such an astronomical increase?

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Customer Experience Retail Analytics Technology 144

BankInovation

JULY 14, 2020

The Australian point-of-sale lending company, which launched online in the U.S. in 2018, announced the expansion into physical stores today. The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […].

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United States US Retail Apple 64

PYMNTS

AUGUST 9, 2018

According to a report in Reuters , citing Dada-JD Daohjia, the company is partly owned by JD.com and operates two businesses: Dada, the delivery service that has a network of 5 million delivery men, and JD Daojia, which partners with retails stores to provide delivery services.

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Tampa social media Retail Online 100

PYMNTS

FEBRUARY 24, 2020

The all-important last mile of retail is getting shorter and more innovative. Krispy Kreme first began testing online ordering and delivery in 2018, and will now roll out the program nationally. The move is significant in the context of mobile and online ordering for QSRs as well as full-service restaurants.

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Mobile Retail Online Florida 132

PYMNTS

JANUARY 7, 2019

The first thing was that getting “buy-online, pickup-in-store” (BIPOS) right was going to be the sink-or-swim capability for brick-and-mortar retailers. The digital age had turned customers into creatures of convenience when it came to order fulfillment, Blue said, and waiting two weeks, or even two days, was no longer acceptable. “We

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Retail Online Customer Experience National 165

PYMNTS

JUNE 13, 2019

trillion in 2018, and fraudulent mobile app transactions increased 680 percent between 2015 and 2018. According to the Digital Fraud Tracker , one-quarter of malware specifically targets FIs, and over 5 percent of online retail revenue is now lost to fraud. Fraud doesn’t impact all industries equally.

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Fraud Security Retail Tools 110

PYMNTS

APRIL 8, 2019

But not all labor market strength is distributed equally – and the retail segment continues to lag. In March, it was reported that retailers announced plans to cut 4,860 jobs, bringing its first-quarter retail segment losses to 46,061. On the downside, that is more cuts than any other sector.

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Retail Study United States Report 148

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. Many retailers use beacons now, but they’re almost always hidden,” that report said. percent since 2018. It’s a great time to be transforming retail,” Levene said.

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Innovation Mobile Retail Regional 101

PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. The inaugural Next-Gen Debit Tracker® details the evolving debit payments space and the payment methods’ role in banking and retail, as well as emerging strategies to combat fraud attempts. The solution is.

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Security Fraud ATM Cards 182