NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. trillion) in 2017.

Customer Experience 80

Customer Experience Data Branding social media 80

Celent Banking

SEPTEMBER 13, 2016

It is my pleasure to announce that we are now accepting nominations for Model Bank 2017. For 2017, we are accepting nominations in five categories: Customer Experience. Operations and Risk. The nominations window will be open until November 30. Our regular readers should be familiar with Model Bank.

Case Study 100

Case Study Innovation Guidelines Study 100

Celent Banking

JANUARY 20, 2017

Customer Experience. Operations and Risk. And while space is filling up fast, there’s still time to register for 2017 Innovation & Insight Day , April 4, 2017 in Boston, Massachusetts. We’ve addressed this conundrum with five categories chosen to provide a broad cross-section of the banking landscape.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

OCTOBER 6, 2017

In a state of constant change, how does an online retailer ensure it is keeping up with the best customer experience, security, payments solution or fulfillment process? In 2017, the merchant needs to understand where the consumer is, what they want, and how to make any type of offering available to them. But it isn’t optional.

Retail 109

Retail Fraud Customer Experience Management 109

PYMNTS

OCTOBER 1, 2019

1, 2020 — at one point, the deadline was in 2017. The big [operators] have financial balance sheets that can support construction projects,” he told PYMNTS, “but the smaller ones will be challenged.”. The other part is the opportunity that the most recent liability shift gives operators of those businesses. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. The company added bitcoin, ether and litecoin in 2017.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. What’s filling in the gap?

Customer Experience 126

Customer Experience Branding Tools Strategy 126

PYMNTS

DECEMBER 28, 2016

The first opening will take place in Frisco, Texas next March, followed by Indianapolis, Indiana; Lexington, Kentucky; Schaumburg, Illinois; Boulder, Colorado; and Portland, Oregon in the second quarter of 2017. Less is more,” Dustin Netral, SVP of operations for Fabletics, said in a press release.

San Diego 190

San Diego San Jose San Francisco Indianapolis 190

PYMNTS

FEBRUARY 23, 2020

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans. Companies that lack access to capital are not able to grow their operations or have had to cut their headcounts.

Customer Experience 130

Customer Experience Innovation Strategies Guidelines Meeting 130

NCR

JUNE 12, 2017

One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved. A Lean Six Sigma approach, for example, could help your business to be more customer-focused while reducing waste and variation. That’s where customer journey comes into the picture.

Operations 82

Operations ATM Customer Experience Examples 82

PYMNTS

MAY 19, 2017

rose some 4 percent in after-hours trading following the company’s earnings release for the first quarter of fiscal 2017. In Q1 2017, Gap Inc. reported comparable sales up 2 percent in Q1 2017, a significant improvement over the 5 percent loss the company posted in the same period last year. “We It was largely a beat.

Branding 122

Branding Customer Experience Retail Trends 122

PYMNTS

OCTOBER 17, 2018

In a press release , SevenRooms said the funding marks the first time the Alexa Fund has made an investment in a restaurant technology company, and will pave the way for SevenRooms to integrate Amazon Alexa into its restaurant operations and guest relationship management.

Operations 122

Operations Customer Experience Management Technology 122

William Mills

FEBRUARY 9, 2017

Innovation in all things having to do with money is helping to improve both front and back office operations; remodeling the customer experience (CX); and generally making things faster (such as payments). Watch this short video from the editor to learn why he believes Bankers as Buyers is an important read for 2017.

Video 40

Video Customer Experience Fintech Industry 40

PYMNTS

JANUARY 10, 2019

CAN Capital added Siciliano from commercial financing company Marlin Business Services , where he served in a variety of roles, including CEO and chief operating officer. “Throughout his career, he has served the needs of small businesses, while building loyal teams that deliver innovative products and a great customer experience. .

Capital 134

Capital Leadership Customer Experience Lending 134

PYMNTS

MARCH 16, 2017

Williams-Sonoma announced its operating results for Q4 and fiscal year ended January 29, 2017 on Wednesday (March 15). In 2016, we delivered revenues of over $5 billion, which included another year of double-digit growth across West Elm, our newer businesses Rejuvenation and Mark and Graham, and our company-owned global operations.

Leadership 100

Leadership San Francisco Branding Customer Experience 100

Celent Banking

FEBRUARY 24, 2017

When evaluating this year’s Model Bank submissions that are targeted at small business and corporate clients, we identified a number of excellent initiatives in each of the five overall categories: Customer Experience. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation.

Innovation 114

Innovation Boston Technology Meeting 114

PYMNTS

SEPTEMBER 5, 2019

In 2017, GM started shipping vehicles with Android Automotive OS, starting with integration in the Cadillac CTS and then expanding to other cars. It is based on the operating system that runs on phones and tablets, but was modified to work with cars.

Google 117

Google System Customer Experience Operations 117

Payments Source

JANUARY 1, 2018

Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Three areas caused the most distress in Q3 2017: Dated or inaccurate data impedes effectiveness of marketing operations. Difficulty creating a consistent, multi-channel customer experience.

Trends 72

Trends Customer Experience Survey Data 72

PYMNTS

FEBRUARY 7, 2020

Corporate buyers often start their purchasing processes by looking online, according to a 2017 survey — which found that 61 percent began with general online searches, and 56 percent went straight to suppliers’ websites. Online merchants have traditionally used “monolith” software systems to power their eCommerce operations.

System 141

System Online Operations Strategy 141

PYMNTS

DECEMBER 27, 2016

These tools, offered through our Enova Decisions™ real-time predictive analytics service brand, help Enova’s consumer and small business brands make data-driven operations decisions, instantly and at scale, in order to meet customer expectations for instant answers and exceptional service. Download the eBook.

Analytics 110

Analytics Innovation Payments eBook 110

Insights on Business

JANUARY 4, 2018

In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. Fintechs were nearly all born in the cloud and they operate with a nimbleness that enables them to serve customers very effectively. Banks want immediate scalability.

Customer Experience 156

Customer Experience Innovation Fintech Technology 156

PYMNTS

APRIL 19, 2017

The acquisition is expected to close by the end of PetSmart’s second fiscal quarter of 2017. “We We are focused on improving our customers’ experience in-store and online as we continue to execute against our long-term strategic initiatives,” said Michael Massey, president and CEO of PetSmart, which operates more than 1,500 stores nationwide.

Online 100

Online Retail Customer Experience Operations 100

Jeff For Banks

DECEMBER 27, 2022

2) Is it consistent with strategy (as in demanded by high lifetime value (LTV) customers)? 4) Will it improve the customer experience (and extend customer longevity, shorten sales cycles, improve pricing power)? Finovate Best of Show: Fall 2017 Five years ago, these were rated the best. 5) What is the cost?

Innovation 78

Innovation Fintech Conference Austin 78

PYMNTS

FEBRUARY 20, 2019

Through intelligent automation, our platform provides operational efficiency, improved customer experience, and faster payments, representing a $21 billion opportunity for lenders and borrowers.”. Through its platform, Rabbet aims to bring efficiency, accuracy, and visibility to the construction finance industry.

Fintech 134

Fintech Austin Texas Software 134

PYMNTS

MARCH 2, 2017

Niblock went on to credit Lowe’s strong performance during the holiday shopping season, boosted by the company’s omnichannel platform, customer experience design capabilities and project expertise for their success in Q4. For the fiscal year ending February 3, 2017, Lowe’s reported net earnings at $3.1 billion in sales, a 10.1

Retail 100

Retail Trends Customer Experience Report 100

PYMNTS

DECEMBER 14, 2017

1, 2017, with new locations spanning the United States and Canada. Continuing to expand our brick-and-mortar footprint is an important part of our strategy to be the most convenient, best-in-class pet retailer,” said Brian Amkraut, executive vice president of store operations for PetSmart. “In The 1,600 stores are located in the U.S.,

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

Insights on Business

AUGUST 15, 2017

Australian digital-only bank UBank is aiming to disrupt the banking industry to deliver a simpler, better, smarter customer experience. Yet it’s a growth business looking to attract more customers, which means the team must do things smarter and more efficiently. A truly agile operating model.

Leadership 87

Leadership Case Study Innovation Online 87

PYMNTS

JUNE 19, 2018

Marketplace sales accounted for 50 percent of all online sales in 2017, according to an estimate provided by PayPal. eCommerce platforms and marketplaces are leveling the retail playing field by connecting buyers who have specific needs with groups of sellers that can meet them,” said Bill Ready, chief operating officer at PayPal.

San Francisco 125

San Francisco Austin Online Retail 125

PYMNTS

JUNE 19, 2018

The average Restaurant Readiness Index score in Q4 2017 was only 38.7 Fifty-five percent of surveyed consumers in Q4 of 2017 said the most important reason they prefer their merchant was a third-party aggregator app. Introduced in 2014, alongside a handful of other experimental services, UberEATS operates worldwide in 29 countries.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

SEPTEMBER 17, 2019

In 2017, GM started shipping vehicles with Android Automotive OS, starting with integration in the Cadillac CTS and then expanding to other cars. It is based on the operating system that runs on phones and tablets, but was modified to work with cars. Google Play.

Google 171

Google Retail Customer Experience System 171

PYMNTS

NOVEMBER 16, 2018

A press release issued this week said that BNB Bank, a community bank operating across the New York and Long Island metropolitan area, will integrate PayNet technology to enhance its underwriting process for small business loans. In another statement, BNB Bank EVP and Chief Lending Officer Kevin L.

Community Bank 134

Community Bank Community Lending Analysis 134

PYMNTS

JANUARY 16, 2019

“Cultivating a successful consumer lifestyle brand in the modern era requires not only astute vision and compelling product, but also personalized and connected shopping experiences, anchored by sophisticated technology,” Jan Nugent, CEO of Branded Online , said in a press release.

Online 113

Online Branding Retail Customer Experience 113

PYMNTS

MARCH 23, 2018

Financial Conduct Authority to operate as an electronic money institution, enabling it to run its own banking infrastructure. Business services offered by High Street banks have failed to meet the needs of the modern small business owner,” Bevis said last year when the company launched operations.

Leadership 108

Leadership Customer Experience Operations Meeting 108

PYMNTS

MAY 1, 2017

Founded in 2012, the Phoenix-based company sells cars through its website and operates automated towers that store cars in U.S. The offering is expected to close on May 3, 2017, subject to customary closing conditions. We grew revenue 187 percent last year; that’s because of the focus on the customer experience.

Nashville 128

Nashville Tennessee Phoenix Austin 128

Abrigo

JUNE 14, 2017

Donald Musso, president at FinPro, and Martin Henderek, senior financial analyst, suggest an easy-to-follow tech plan in their article Navigating the Fintech Landscape , published in the May 2017 issue of BankNews. Software solutions can both make your team more efficient and improve the customer experience.

Fintech 170

Fintech Software Lending Millennials 170

Accenture

OCTOBER 14, 2019

German e-commerce open invoice provider RatePAY, for example, reached profitability in 2017, only eight years after it launched. ². Delivering such payments-driven propositions to drive top-line growth and efficient operations for credit issuers requires banks and other payments players to, well, innovate.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

OCTOBER 20, 2017

ATMs have been around for decades, along with the challenges they pose for financial institutions – including security of a machine that can hold hundreds of thousands of dollars; the financial burden of operating a fleet of such complex machinery; and management of the suppliers, solutions and technologies that go into making an ATM tick.

ATM 101

ATM Operations Customer Experience Security 101