PYMNTS

DECEMBER 26, 2019

This year, apps aimed to make it easier and more convenient for consumers to order their favorite foods and sundries, with restaurants and other retailers tapping into delivery. To help bring these options to more consumers, retailers and technology companies decided to join forces. and Chicago.

Retail 134

Retail New York City Los Angeles New York 134

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

OCTOBER 1, 2019

1, 2020 — at one point, the deadline was in 2017. However, that’s only part of what’s really going on when it comes to this particular card payments mark for convenience stores and gas pumps, according to a new PYMNTS interview with Chris Triconi, director of petro, convenience stores, and fuel retail at payment technology firm LISNR.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

DECEMBER 28, 2016

Activewear brand Fabletics , which was co-founded by Kate Hudson in 2013, announced plans for a retail expansion across the U.S. The company confirmed that the new locations will bring the brand’s total retail store count to 30 locations throughout the U.S.

San Diego 190

San Diego San Jose San Francisco Indianapolis 190

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. The Swedish furniture retailer seems to be making the opposite transition. market, axing plans for new stores in three U.S.

Retail 122

Retail Customer Experience Branding Comparison 122

Celent Banking

SEPTEMBER 13, 2016

It is my pleasure to announce that we are now accepting nominations for Model Bank 2017. For 2017, we are accepting nominations in five categories: Customer Experience. Operations and Risk. The nominations window will be open until November 30. Our regular readers should be familiar with Model Bank.

Case Study 100

Case Study Innovation Guidelines Study 100

Celent Banking

JANUARY 20, 2017

Customer Experience. Operations and Risk. And while space is filling up fast, there’s still time to register for 2017 Innovation & Insight Day , April 4, 2017 in Boston, Massachusetts. We’ve addressed this conundrum with five categories chosen to provide a broad cross-section of the banking landscape.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

NOVEMBER 11, 2019

The nutritional supplement retailer is somewhat unique in the field as a chain that has branched out into the subscriptions market rather than starting wholly online. What happens when a customer changes the address on [her] credit card, or it expires, or it had fraud and [she received] a new credit card?” Renfro said.

Retail 101

Retail Online Cards Training 101

PYMNTS

MAY 19, 2017

Shares of global retailer Gap Inc. rose some 4 percent in after-hours trading following the company’s earnings release for the first quarter of fiscal 2017. In Q1 2017, Gap Inc. dollars negatively impacted the company’s net sales by about $11 million in Q1 2017. It was largely a beat. For the full year, Gap Inc.

Branding 122

Branding Customer Experience Retail Trends 122

PYMNTS

MARCH 16, 2017

Williams-Sonoma announced its operating results for Q4 and fiscal year ended January 29, 2017 on Wednesday (March 15). The retailer said it had profit of $1.63 Sandra Stangl, president of the Pottery Barn Brands, will resign from the company on March 31, 2017. “I per share and earnings of $1.55

Leadership 100

Leadership San Francisco Branding Customer Experience 100

PYMNTS

JULY 25, 2017

Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers. Technological advances are pushing the boundaries for what’s possible in a variety of industries.

Fraud 196

Fraud Online Retail Maine 196

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

PYMNTS

JANUARY 16, 2019

Bebe, eCommerce, online store, loyalty program, clubbebe, website, online shopping, women’s fashion, women’s clothing, retail, news. The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects.

Online 113

Online Branding Retail Customer Experience 113

NCR

APRIL 24, 2017

Whether you see it as a time of great opportunity or of worrying upheaval, there’s no doubt that the retail banking industry is going through a period of seismic change. New providers are emerging all the time, often enabled by technology and focused on delivering a fresh, relevant experience for the customer.

Retail 75

Retail Customer Experience CA Innovation 75

PYMNTS

MARCH 2, 2017

Home improvement retailer Lowe’s recently released its sales and earnings results for the fourth quarter and the full year, indicating a strong end to 2016. Likewise, the home improvement retailer saw comp sales for the year rise 4.2 For the fiscal year ending February 3, 2017, Lowe’s reported net earnings at $3.1

Retail 100

Retail Trends Customer Experience Report 100

PYMNTS

JUNE 19, 2018

Marketplace sales accounted for 50 percent of all online sales in 2017, according to an estimate provided by PayPal. eCommerce platforms and marketplaces are leveling the retail playing field by connecting buyers who have specific needs with groups of sellers that can meet them,” said Bill Ready, chief operating officer at PayPal.

San Francisco 125

San Francisco Austin Online Retail 125

PYMNTS

DECEMBER 14, 2017

Pet goods retail chain PetSmart announced Thursday it had opened 28 new brick-and-mortar storefronts in North America during the quarter that ended Nov. 1, 2017, with new locations spanning the United States and Canada. In addition to our store growth, we continue to take steps to further enhance the customer experience.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

Accenture

OCTOBER 14, 2019

Digital credit for consumers is an underpenetrated and underestimated opportunity for banks and retailers alike. For example, merchant service providers in the retail sector often work with digital invoicing suppliers to enable a pay-later or pay-by-installment option within the e-commerce checkout.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. The July Automated Retail Tracker examines the latest cashierless efforts in retail and finds which are experiencing uptake and which may fall flat. it is just taking off.

San Francisco 128

San Francisco Retail Minnesota Regional 128

CB Insights

FEBRUARY 9, 2018

Just as many suspected (or in the case of some retailers, feared), Amazon will start delivering Whole Foods groceries through its two-hour Prime Now delivery service. Amazon-Whole Foods deal in June 2017, big-name American retailers like Albertsons, Walmart, and Target have been arming themselves against Amazon through tech acquisitions.

Retail 42

Retail Customer Experience US Operations 42

PYMNTS

FEBRUARY 8, 2019

Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach. Fashion retailer Charlotte Russe , which has over 500 stores in the U.S.,

Charlotte 135

Charlotte Los Angeles Kansas City Branding 135

PYMNTS

JUNE 19, 2018

The average Restaurant Readiness Index score in Q4 2017 was only 38.7 Fifty-five percent of surveyed consumers in Q4 of 2017 said the most important reason they prefer their merchant was a third-party aggregator app. Introduced in 2014, alongside a handful of other experimental services, UberEATS operates worldwide in 29 countries.

Survey 115

Survey Cards Study Innovation 115

PYMNTS

NOVEMBER 8, 2019

The Vitamin Shoppe is one of the heavy hitters in its field, with over 700 retail locations around the nation. The nutritional supplement retailer made strides in the subscription area with the launch of a replenishment-by-mail program in 2017, and the recent debut of a personalized daily vitamin pack program.

Apple 109

Apple Payments Video Conference 109

PYMNTS

JANUARY 7, 2019

The first thing was that getting “buy-online, pickup-in-store” (BIPOS) right was going to be the sink-or-swim capability for brick-and-mortar retailers. The digital age had turned customers into creatures of convenience when it came to order fulfillment, Blue said, and waiting two weeks, or even two days, was no longer acceptable. “We

Retail 165

Retail Online Customer Experience National 165

PYMNTS

FEBRUARY 22, 2018

Those may seem like small changes to a facility like Kitchen United’s, but those features could impact the customer experience. Uber Eats, the food delivery branch of the ridesharing company, was on track to post more than $3 billion in gross sales by the end of 2017, The Financial Times reported. Target Market.

Marketing 134

Marketing Boston Operations Retail 134

PYMNTS

FEBRUARY 23, 2017

Customers will also be able to tailor in-app preferences to fit their specific needs. “Customer experience is a priority at Gulf as we aim to constantly evolve with our customers’ needs,” said Todd O’Malley, chief commercial officer at Gulf Oil.

Mobile 116

Mobile Payments New York Fraud 116

PYMNTS

OCTOBER 20, 2017

ATMs have been around for decades, along with the challenges they pose for financial institutions – including security of a machine that can hold hundreds of thousands of dollars; the financial burden of operating a fleet of such complex machinery; and management of the suppliers, solutions and technologies that go into making an ATM tick.

ATM 101

ATM Operations Customer Experience Security 101

PYMNTS

JUNE 10, 2016

Add another retailer to the bonfire of the earnings reports. Restoration Hardware, a speciality home goods and decoration retailer famed for its clean lines, has gotten off the year to a less than clean start. RH is predicting that performance will pick up the pace in Q4 and springboard the company into 2017.

Retail 100

Retail Customer Experience Report Operations 100

PYMNTS

DECEMBER 27, 2016

In fact, some experts said 2017 will be the “Year of the Chatbot ,” and yet, others aren’t too sure. is currently using chatbots to enhance their customer experience interactions. Burberry was the first luxury retail brand to launch a chatbot experience. Reason being, 2016 was such a great year for chatbots.

Customer Experience 153

Customer Experience Branding Retail Strategy 153

PYMNTS

JUNE 13, 2019

According to the Digital Fraud Tracker , one-quarter of malware specifically targets FIs, and over 5 percent of online retail revenue is now lost to fraud. Balancing security with improving the customer experience is a challenge for all industries, though reducing friction is even more vital for luxury merchants.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

OCTOBER 24, 2018

23) it had debuted Sift Insights, billed as a reporting suite that offers a view of how fraud hits corporate top and operating lines, and impacts customer experience. It turns out that, for online retail last year, the “fraudliest day” was Dec. To that end, Sift Science said Tuesday (Oct. The Big Disconnect.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

PYMNTS

FEBRUARY 23, 2018

percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. McDelivery on the Uber Eats app is available from more than 2,000 restaurants around the country, with 1,000 new stores added in 2017. But McDonald ’s Corp. McDonald’s $37.5 Starbucks’ $18.4

Online 101

Online US Payments Mobile 101

CB Insights

FEBRUARY 13, 2020

Sigma aims to streamline business operations. Stripe Atlas (business incorporation tool) and Stripe Sigma (business analytics and reporting) can help simplify business operations. Stripe often states that less than 8% of total commerce occurs online, suggesting roughly $26T in global, omnichannel retail sales. Source: Stripe.

Online 98

Online Company Retail Payments 98

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. At the end of 2017, though, mobile payments accounted for 30 percent of the brand’s total transactions.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

AUGUST 21, 2019

Moreover, in the two years since Amazon officially closed its deal to purchase Whole Foods , the grocery retail landscape has become a series of maneuvers and counter-maneuvers in an attempt to gain the customer’s favor. Walgreens customers have responded very favorably to the Kroger Express pilot in northern Kentucky.

Report 170

Report Kentucky New York Branding 170