PYMNTS

FEBRUARY 23, 2020

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans. Companies that lack access to capital are not able to grow their operations or have had to cut their headcounts.

Customer Experience 130

Customer Experience Innovation Strategies Guidelines Meeting 130

PYMNTS

JANUARY 16, 2019

The retailer bebe has launched a new online store and an enhanced customer loyalty program, partnering with Branded Online on both projects. In 2017, bebe closed all of its brick-and-mortar stores to focus solely on offering its products online.

Online 113

Online Branding Retail Customer Experience 113

PYMNTS

SEPTEMBER 5, 2019

In 2017, GM started shipping vehicles with Android Automotive OS, starting with integration in the Cadillac CTS and then expanding to other cars. It is based on the operating system that runs on phones and tablets, but was modified to work with cars. There will be more integration throughout all GM brands after the initial deployment.

Google 117

Google System Customer Experience Operations 117

PYMNTS

DECEMBER 27, 2016

These tools, offered through our Enova Decisions™ real-time predictive analytics service brand, help Enova’s consumer and small business brands make data-driven operations decisions, instantly and at scale, in order to meet customer expectations for instant answers and exceptional service. Download the eBook.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

OCTOBER 16, 2018

Seven in ten – 70 percent – of McDonald’s locations in Texas, Florida and Maryland have self-service kiosks available for customer use. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. At the end of 2017, though, mobile payments accounted for 30 percent of the brand’s total transactions.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

DECEMBER 27, 2016

In fact, some experts said 2017 will be the “Year of the Chatbot ,” and yet, others aren’t too sure. is currently using chatbots to enhance their customer experience interactions. Burberry was the first luxury retail brand to launch a chatbot experience. Reason being, 2016 was such a great year for chatbots.

Customer Experience 153

Customer Experience Branding Retail Strategy 153

PYMNTS

FEBRUARY 8, 2019

Startups in the eCommerce space have long enabled their customers to experience their products in real life (“IRL”) through temporary retail shops, and now, digitally-focused brands belonging to major retailers are taking a similar approach. We could open stores as an expansion of our digital presence.”.

Charlotte 135

Charlotte Los Angeles Kansas City Branding 135

PYMNTS

SEPTEMBER 17, 2019

In 2017, GM started shipping vehicles with Android Automotive OS, starting with integration in the Cadillac CTS and then expanding to other cars. It is based on the operating system that runs on phones and tablets, but was modified to work with cars. Google Play.

Google 171

Google Retail Customer Experience System 171

PYMNTS

APRIL 30, 2018

Brands and retailers face a dilemma then: How do companies reach consumers through their phones? As a result, Kolacz is rolling out technology for brands and retailers to connect with customers through messaging platforms such as Facebook Messenger, WeChat , Viber and WhatsApp. The Platform.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. But McDonald ’s Corp.

Online 101

Online US Payments Mobile 101

PYMNTS

DECEMBER 26, 2019

Roz Brewer, the company’s president and chief operating officer, said per reports at the time, “We’re building on key learnings from past delivery pilots, and by integrating our ordering technology directly with Uber Eats, we’ve unlocked the ability to bring Starbucks to customers for those times when they’re not able to come to us.”.

Retail 134

Retail New York City Los Angeles New York 134

Bobsguide

FEBRUARY 22, 2022

Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming. billion for year ended March 31, 2017 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.

Software 78

Software Wyoming Idaho Nevada 78

PYMNTS

JUNE 7, 2018

market, the need to focus on digital channels isn’t news; instead, they are beginning to realize that they must also differentiate themselves in terms of brick-and-mortar customer experiences, something IKEA has always done well. IKEA’s business model depends on customers being able to see room designs and dimensions in person.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

MAY 30, 2018

The beauty industry brought in more than $445 billion in sales in 2017, marking 5 percent growth over the year before. The industry is booming, and consumers who shop for beauty products have no shortage of brand options in stores and online. Beauty Buyers Go Digital.

Data 110

Data Branding social media Online 110

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then. The List (2017).

Retail 78

Retail Branding Company Capital 78

PYMNTS

AUGUST 21, 2019

According to a joint release from the firms, customers can then order their ingredient list for pick-up at more than 2,500 Walmart locations nationwide, or possible have them delivered if they live near one of the more than 1,100 stores that have enabled that services. Both of the tests will begin this fall. “We

Report 170

Report Kentucky New York Branding 170

PYMNTS

AUGUST 15, 2019

Automation promises many benefits in retail, including the potential to reduce costs and improve the customer experience. Isn’t Only for Big Brands. In 2017, Alibaba launched a supermarket chain called Freshippo, also known as Hema Xiansheng, to much fanfare. Just because you can doesn’t mean you should, though.

San Francisco 128

San Francisco Retail Minnesota Regional 128

PYMNTS

JANUARY 25, 2019

After a disappointing holiday quarter in 2017, the pressure was on Starbucks , which reported its most recent quarterly earnings yesterday (Jan. Investors were eager to see if the brand’s efforts to streamline its special offerings, and efforts for holiday 2018, had brewed up a merrier picture. By the numbers, Starbucks delivered.

Mobile 162

Mobile Los Angeles San Francisco Miami 162

PYMNTS

JANUARY 24, 2019

Like its $310 million purchase of Bonobos, buying Blue Apron would repeat Walmart’s playbook of acquiring a branded eCommerce startup with a more premium product to its core offerings,” said Matthew Trusz, equity research analyst of Gabelli & Company, to investors. Walmart’s Jet.com operation, meanwhile, keeps growing. billion.

Google 115

Google Analysis Branding Samsung 115

PYMNTS

OCTOBER 19, 2016

At the beginning of 2017, we will launch a brand new service that sits on top of our search platform. This service will provide renters with the first-ever delightful experience for moving apartments. Over the past nine months, we have been quietly testing and iterating on this operation in a few U.S.

Capital 100

Capital Customer Experience Meeting Management 100

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

APRIL 16, 2018

Analysts are forecasting a rise in B2B buyers seeking products online, with the customer experience the driving factor of growth and success for B2B eCommerce players. Amazon Business, the eCommerce giant’s B2B platform, said last year it now has more than one million business customers , and more than 85,000 sellers.

Customer Experience 108

Customer Experience System Software Data 108

Gonzobanker

SEPTEMBER 4, 2018

Long-neglected contact center operations are finally getting attention from the C-suite. Just last month, customer experience player Avtex acquired competitor and fellow Genesys re-seller/integrator Adapt Telephony Services. January 2017: Avaya files for Chapter 11 Bankruptcy protection.

Technology 117

Technology Resources Fraud Strategy 117

Perficient

MARCH 10, 2022

We’re one of Acquia’s first Certified Drupal Cloud Practices and a valued Acquia partner since 2017. Our engagements range from implementing Drupal websites and portals to strategizing personalization and customer journeys, including clients in regulated industries like healthcare and financial services.

Customer Experience 474

Customer Experience Innovation Regional Community 474

NCR

SEPTEMBER 1, 2017

Many hugely successful companies and globally recognized brands have demonstrated what can be achieved when design is placed at the heart of how a business operates. During her presentation , Ms Tully explored the process of design thinking and provided examples of how it can make a real difference to banks and their customers.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

PYMNTS

MARCH 17, 2020

While many luxury retailers have found themselves needing to slash prices to keep inventory moving, some luxury brands are switching manufacturing to assist in the coronavirus crisis. Luxury shoppers have high standards for the level of customer service they will accept. The luxury business is going the distance for COVID-19.

Branding 146

Branding User Experience Retail Trends 146

CB Insights

NOVEMBER 6, 2018

Search data helps brands understand shopper preferences. Beauty brands partner with Google Assistant and Home. Messenger taps brands for beauty bots. Instagram powers digital beauty brands. Google’s search data helps brands understand beauty shopper preferences. YouTube powers beauty influencers.

Google 72

Google Apple Industry Branding 72

PYMNTS

JANUARY 7, 2019

in summer of 2017. The towers hold, retrieve and dispense online orders by scanning a barcode displayed on the customer’s smartphone screen. The real-life experience doesn’t always live up to the expectation, though. Blue said BH’s experiences, so far, have suggested the opposite.

Retail 165

Retail Online Customer Experience National 165

PYMNTS

DECEMBER 30, 2016

But before we get wrapped up in all that 2017 will offer the world of payments, retail and technology, let’s take one more look back at some of the top retail stories, insights, interviews, trends and projections PYMNTS published throughout the past year. Unattended Retail Came Full Circle.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

APRIL 7, 2017

When one of these variables falls out of place, the whole operation can be out of whack. We hope to grow the Truxx brand to a national scale. However, through it all, we’ve taken what we’ve learned and have focused on systematizing the technology and delivering a fantastic customer experience.

Louisville 116

Louisville Philadelphia Atlanta Retail 116

William Mills

NOVEMBER 1, 2016

American Banker , through SourceMedia research, recently surveyed more than 300 chief information officers from various financial institutions about their 2017 budgets. Gartner just released its 2016-2017 CMO Spend Survey , an annual study that looks at how much marketing leaders are spending and on what.

Technology 40

Technology US Customer Experience Marketing 40

PYMNTS

DECEMBER 13, 2019

Nuro’s vision of using robotics to improve lives runs parallel with Walmart’s mission of helping customers live better,” Tom Ward, senior vice president of digital operations for Walmart U.S., The cars will be able to hold up to 12 grocery bags at a time in two customer compartments designed to hold six apiece. “We

New York City 131

New York City New York Retail US 131

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Real-time SMS communications.

Customer Experience 129

Customer Experience Branding Tools Strategy 129

PYMNTS

OCTOBER 6, 2017

In a state of constant change, how does an online retailer ensure it is keeping up with the best customer experience, security, payments solution or fulfillment process? The merchant’s focus is on the products and brands they’ve created,” she said. The answer, surprisingly, might be by doing less. But it isn’t optional.

Retail 109

Retail Fraud Customer Experience Management 109

Gonzobanker

DECEMBER 22, 2020

While institutions wax poetically about spinning up data architectures and leveraging robotics, Citizens CEO David Brager and Chief Operations Officer David Harvey have led the usage of transparent cross-sales data to drive the leading commercial relationship banking culture at CBB. OneAZ Credit Union into the fold. Nicely done!

Idaho 181

Idaho Community Industry Strategy 181

NCR

JUNE 12, 2017

One of the key stages of an omni-channel transformation is assessing your existing operating model and looking for ways it can be improved. A Lean Six Sigma approach, for example, could help your business to be more customer-focused while reducing waste and variation. That’s where customer journey comes into the picture.

Operations 82

Operations ATM Customer Experience Examples 82

CB Insights

AUGUST 23, 2018

Branded cards. Chase’s credit card business accounts for 22% of the entire US consumer credit card market and is the bank’s top draw for new customers. Chase has been able to steadily grow this business through its elite rewards program and strong Sapphire brand. JPM’s evolving suite of digital banking apps.

Cards 76

Cards Mobile Strategy Branding 76