PYMNTS

FEBRUARY 7, 2019

Goat Group, named for the sports acronym “greatest of all time,” was started in 2015 by college buddies Eddy Lu and Daishin Sugano. Goat Group’s customers skew younger and are digitally knowledgeable, a demographic Foot Locker is trying to attract. . With Foot Locker’s investment, Goat Group has raised $197.6 million so far.

Online 122

Online Groups Customer Experience Retail 122

PYMNTS

DECEMBER 14, 2016

George Arison, founder and CEO of Shift Technologies, was quoted as saying: “The intent of the partnership is to combine Hertz’s cars with our customer experience to give customers an opportunity to buy these cars directly. Additionally, Hertz could certainly use an additional sales channel.

Los Angeles 100

Los Angeles Technology San Francisco Customer Experience 100

PYMNTS

JUNE 7, 2018

market, axing plans for new stores in three U.S. The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. Madewell seems to be carrying its parent brand, J.Crew, on its shoulders.

Retail 122

Retail Customer Experience Branding Comparison 122

PYMNTS

JULY 26, 2016

But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?” Then they rolled out a full solution in December of 2015.

Analytics 100

Analytics Customer Experience Fraud Case Study 100

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. Online Resale. Social Media.

Online 101

Online Fraud Branding social media 101

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

SEPTEMBER 7, 2018

In 2015, Safeway took over three Albertsons stores and poured $30 million in bringing the West Coast brand to Publix country. The experiment crashed and burned.”. Dominance in its home market aside, Publix is looking to expand its footprint and menu of offerings. So, what makes Publix so unassailable on its home turf?

Florida 105

Florida South Carolina Tampa Regional 105

PYMNTS

APRIL 26, 2017

While the fraud-fighting technology available six years ago didn’t stand a chance of protecting HiGear, the current car-sharing market , which is projected to be worth $16.5 billion by 2024, continues to experience similar fraud attacks. Between Q2 2015 and Q2 2016 alone, fraud attacks on luxury retailers went up by 87.2

Fraud 121

Fraud San Francisco Retail Branding 121

PYMNTS

JUNE 2, 2017

With these insights and the initial Better Ads Standards, the full marketing ecosystem can move forward together to pursue better-performing ad placements and enhanced customer experiences,” said Tom Benton, CEO of the Data & Marketing Association (DMA). Considering that Chrome accounts for 54.15

Google 109

Google Guidelines Compliance Mobile 109

PYMNTS

NOVEMBER 13, 2017

Luxury brands seem to hope so, with several designers introducing food experiences in an effort to gain an edge in the increasingly challenging realm of physical retail. One of the biggest hurdles in brick-and-mortar retail today is getting customers through the door.

Retail 102

Retail New York Branding Online 102

CB Insights

DECEMBER 19, 2017

Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then. Additionally, many of these physical retailers have lost the cache they once had as new direct-to-consumer brands with a hyper-focus on specific products have taken off.

Retail 78

Retail Branding Company Capital 78

PYMNTS

MAY 23, 2019

For credit unions alone [in] 2015 and 2018, credit union market share of personal lending went from 31 percent to 22 percent. They aren’t just grabbing credit union market share, he added, but they are taking it broadly. Over that same time period, [FinTech firms] went from 5 percent to 35 percent,” Chambers explained.

Online 123

Online Millennials Digital Banking Maine 123

NCR

FEBRUARY 24, 2017

Targeted marketing, for example, and processes like cash recycling can deliver valuable advantages. Brand exposure. The ATM channel offers a way for FIs to improve their brand exposure in areas that are hard to reach, or where they are not willing to consider a larger investment such as a branch.

ATM 85

ATM Customer Experience Examples Innovation 85

NCR

MAY 9, 2017

Bankrate’s conversion of the Quizzle app (purchased from Quicken Loans in 2016) to Score & Report, white-labeled for use by community banks and credit unions, enables a branded and cost effective solution for quick adoption of new technology. billion in 2013 to a peak of $27 billion in 2015. US investment in fintech rose from $3.3

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

PYMNTS

JANUARY 17, 2017

2015, Slack launched its $80 million Slack Fund, and then, the company made three rounds of investments. Chatbots have the potential to completely transform the financial services industry by streamlining and enhancing the current digital banking experience. In case you’re keeping count, Slack has now invested in 25 bots in 13 months.

San Francisco 100

San Francisco Community Branding Customer Experience 100

NCR

JANUARY 16, 2017

Today’s retail banking market is undergoing a hugely exciting – if challenging – transformation. All of this means that firms in the retail banking sector will have to radically rethink their business model in order to meet these demands and provide the level of service their customers expect. A more digital business.

Trends 40

Trends Retail Customer Experience Resources 40

PYMNTS

MAY 22, 2017

Whole Food Market, however, isn’t giving up the ghost without a fight. They may have done the natural thing first, but that doesn’t mean they’re doing it best, and customers have been turning away from the health-food hipster in droves. Albertsons merged with California-based Safeway in 2015. percent to $99 million.

Idaho 100

Idaho Illinois Retail New York 100

PYMNTS

DECEMBER 30, 2016

market development, to get both a domestic and worldwide perspective on the current retail landscape. “In Data analyzed by Mastercard SpendingPulse showed that 2015 was a record year for retail spend on airlines and lodging. Cyr and Chion highlighted that a unifying factor in all of the trends is customer experience.

Retail 123

Retail Online Customer Experience Trends 123

Independent Banker

AUGUST 31, 2015

Today’s advanced technology provides new ways for ATMs to deliver a secure, enhanced customer experience, lower costs and increased revenues. The demand for ubiquitous services available 24/7 from a location and channel of the customer’s/member’s choice is only part of the story. 2) mckinsey.com, The Future of S.

ATM 70

ATM Branding Technology Retail 70

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. million in 2015. Both approaches recognize the importance of consumer choice.

ATM 85

ATM Mobile Strategy Fraud 85

PYMNTS

JANUARY 7, 2019

When Bell and Howell (BH) first examined how it could compete in the automated, self-service delivery kiosk and locker space a few years ago, it was because two things were becoming crystal clear about the market, CEO Larry Blue told Karen Webster for 2019’s first edition of the Monday Conversation.

Retail 165

Retail Online Customer Experience National 165

CB Insights

NOVEMBER 6, 2018

GAFA’s search data, smart home devices, advertising and marketing capabilities, and more offer compelling use cases for the beauty industry. Simultaneously, the beauty industry is looking towards tech to provide an edge in an increasingly crowded market. Search data helps brands understand shopper preferences.

Google 72

Google Apple Industry Branding 72

PYMNTS

OCTOBER 19, 2016

In Chicago, InContext Solutions, an international VR provider, is working with retailers and manufacturers to create new in-store concepts for “optimal shopper experiences.”. Software developed by the company helps manufacturers create multiple new shelf layouts and brings the concept to market with the ShopperMX mobile app.

Retail 100

Retail Technology Trends Online 100

NCR

JULY 1, 2016

Mobile wallet adoption enjoyed an eight per cent rise, with 80 per cent of respondents claiming they use these services the same or more than in 2015. Payments influencing brand loyalty . Unsurprisingly, businesses that provide more payment options to customers can expect to see a rise in satisfaction levels.

Payments 49

Payments America Mobile Branding 49

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Both have used street fighting tactics and “good-enough” digital banking strategies to gain local market share.

Digital Banking 60

Digital Banking Industry Capital Strategy 60

NCR

AUGUST 2, 2016

Most compliance departments treat online reviews as a form of social media, and the trend of customer intelligence has opened up a whole new way of understanding customers and building trust. Many brands are already using social media in their marketing and sales, and many are using it as an extension of their service.

Online 40

Online social media Management Compliance 40

PYMNTS

JULY 26, 2016

If you’re a retailer or a brand, it seems as though eCommerce and the rise of smartphones and mobile shopping have made your customers more cost-savvy and price-aware than ever before. Well, the rise of eCommerce and mobile shopping doesn’t have to mean doom and gloom for luxury brands or retailers.

Branding 100

Branding social media Millennials Study 100

Banking 2020

JUNE 9, 2015

These larger institutions—once the most vocally criticized by consumers during the recession—are making considerable improvements in personal interactions with customers, minimizing the occurrence of problems and strengthening brand perceptions. Power 2015 U.S. Retail Banking Satisfaction Study SM. . Avoiding Problems.

Regional 40

Regional ATM Customer Experience Policies 40

PYMNTS

JUNE 3, 2016

To adapt, let alone thrive, businesses with store locations must embrace EMV, the latest in payments security and authentication, especially considering the retailers themselves have taken on more responsibility for fraud after 2015’s liability shift. The challenge for the last year has just been educating our customer base.

Retail 100

Retail Apple Fraud Online 100

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Industry Solutions Marketing Mgr.). Showing a Know Your Customer solution on a browser-based platform. Assaf Frenkel (VP, Product & Marketing).

San Jose 40

San Jose Customer Experience Mobile social media 40

Fintech Labs Insights

AUGUST 10, 2016

Interactions CEO Mike Iacobucci said he plans to use the funding to meet the “widespread, growing demand” for its speech and natural language offerings and to boost sales and marketing efforts. Interactions processes just shy of 1 billion customer transactions on an annual basis for large brands in seven industries.

Massachusetts 12

Massachusetts Training Customer Experience Capital 12

CB Insights

MARCH 19, 2019

Google started the trend when it open-sourced its TensorFlow machine learning library in 2015, and major tech players followed suit. Since 2015, Apple has launched two open-source frameworks to help clinical trials recruit patients and monitor their health remotely. Generative Adversarial Networks (GANs). 2019 AI 100.

Trends 78

Trends Training Data Apple 78

William Mills

MAY 11, 2016

Sergii Danilenko (Head of Marketing). Sabina Bhatia (Director, Marketing). Scale private banking model to a much broader market. Ryan Wilk (VP, Customer Success) and Robert Capps (VP, Bus. Showing using a brand new device on a brand new connection. Tim Dubes (VP, Marketing). Maria Gurina (Bus.

Video 40

Video Lending social media Analytics 40

Perficient

MAY 21, 2021

Deepti Dhar’s Bright Paths Project: Welcome to Stock Market. Deepti graduated with a Bachelor’s degree and diploma in Business Administration with a specialization in Marketing and worked as a Relationship Banker and as a Marketing Coordinator for the banking industry. Bright Paths Project: Welcome to Stock Market.

Milwaukee 348

Milwaukee Software Course Detroit 348

CB Insights

JANUARY 6, 2019

From supply chain and inventory improvements to new payment options, these brands are going all in on digital. Founded: 2015. The key focus areas are big data analytics and multi-channel customer outreach strategies; projects such as on-can printing, wearable technology, and Bluetooth beacons are noted on the Coca-Cola website.

Innovation 77

Innovation Retail Branding Technology 77

CB Insights

AUGUST 23, 2018

Branded cards. However, JPM hopes that in the future Finn will become its “entry-level” customer recruiting tool. . JPM’s digital wealth app enables clients to monitor portfolios, manage account balances, and read relevant market news. ChasePay was introduced by JPM in late 2015. Mobile apps. Chase Sapphire.

Cards 76

Cards Mobile Strategy Branding 76

William Mills

SEPTEMBER 9, 2016

Now showing how Avoka can integrate with a ton of apps in a matter of days with your company’s brand. Listening to banks and realized that they don’t have sentiments of their customers to create insights and they were not looking forward. Built a solution called Customer Insight for banking. franchising sector.

social media 40

social media ATM Mobile Customer Experience 40