PYMNTS

OCTOBER 25, 2017

The October edition of the PYMNTS Unattended Retail Tracker™ highlights how the latest developments in unattended retail technology are disrupting the ways in which consumers use public transportation, shop for vehicles, pay for fast food and more. All the customer has to do to place their order is smile at the camera.

Los Angeles 119

Los Angeles Florida New York City Retail 119

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

PYMNTS

JUNE 11, 2020

A company called Buy It Installed , which launched in 2012, is ready to help the less skilled consumer with the task. With more than 30 years of experience in the home installation industry, Todd Banhidy , CEO of Buy It Installed Inc., million extension to its Series A round.

San Diego 141

San Diego Training Strategy Retail 141

PYMNTS

APRIL 27, 2018

In many businesses, acquiring customers used to be a function of where the business was located — a high traffic intersection for a convenience store or a well-heeled mall for a clothing retailer. Successful subscription businesses require execution, not location, in making customer experiences frictionless.

Study 190

Study Retail Industry Marketing 190

PYMNTS

MAY 6, 2016

The Walmart greeter officially said goodbye in 2012 — but now they’re back. The push to better pay and train store associates, and to have them return to greeting customers and offering help reflects a push to bump up Walmart’s customer experience numbers.

Customer Experience 100

Customer Experience Training Course Strategy 100

CB Insights

FEBRUARY 13, 2020

Despite competing efforts from PayPal and others, the customer experience for businesses wanting to accept payments online can still involve difficult onboarding, complex integrations, and challenges around supporting multiple payment options. Source: Stripe. Stripe’s business strategy: How the $35B unicorn sets itself apart.

Online 98

Online Company Retail Payments 98

PYMNTS

MARCH 7, 2018

Thriving or just surviving in the omnichannel age means offering comprehensive in-store and online features that both engage customers and connect them with brands. So, our focus has been on delivering a customer experience that adds value.”. After all, brick-and-mortar sales still drive overall retail sales. out of 100.

Online 100

Online Branding Retail Mobile 100

PYMNTS

FEBRUARY 25, 2016

Unlike its rival, Victoria’s Secret, Adore Me seemed to be inclusive of all body types and made its customers (regardless of cup or panty size) feel like they belonged. Customers responded, and, by 2012, the company was bringing in $1.1 s Top 5,000 list in 2015 overall and took the number two ranking for top retail brands.

Branding 100

Branding New York City Retail Online 100

Fintech Labs Insights

APRIL 18, 2017

” The company’s mobile collaboration solution offers banks an additional channel for live customer consults, using their existing mobile banking apps as the foundation for the interaction. Founded in 2012. Our partners have made and continue to make our offering easily accessible to a myriad of customers around the globe.

Customer Experience 16

Customer Experience Online US Mobile 16

Independent Banker

AUGUST 31, 2015

Today’s advanced technology provides new ways for ATMs to deliver a secure, enhanced customer experience, lower costs and increased revenues. The demand for ubiquitous services available 24/7 from a location and channel of the customer’s/member’s choice is only part of the story. Retail-Banking Distribution, August 2014. (3)

ATM 70

ATM Branding Technology Retail 70

Gonzobanker

JULY 10, 2020

Elevate priorities that support digital, automation and customer experience. Major retailers have announced closings of 8,700 locations in the United States since the start of the pandemic. What businesses need capital in the interim? Assess your current channels priorities and investments. Be M&A ready.

Risk Management 88

Risk Management Capital Strategy social media 88

PYMNTS

JUNE 6, 2017

Customers at Carluccio’s in Britain can enjoy their pasta immersed in the sights and sounds of Sicily, but the sky is (literally) the limit — why not eat in space? Globally since 2012, investors have channeled almost $2.5 Or under the sea? billion into restaurant technology, especially at QSR establishments.

System 132

System Technology Comparison California 132

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

OCTOBER 6, 2017

The retail game has evolved so much over the last half decade that, in some ways, it might be unrecognizable to a traveler who somehow found herself on the wrong side of a time warp and now entering 2018. Stitch Labs’ unique insight on what retailers need comes from the company’s roots. The answer, surprisingly, might be by doing less.

Retail 109

Retail Fraud Customer Experience Management 109

William Mills

MARCH 16, 2017

Madrigal in her 2012 article, “Dark Social: We Have the Whole History of the Web Wrong” for The Atlantic, the term “dark social” points to the sharing of content through social media platforms from outside sources that are not trackable by analytics platforms. Originally addressed by Alexis C.

social media 40

social media Analysis Marketing Tools 40

CB Insights

JULY 24, 2018

The most potent symbol of the ascendance of e-commerce and downfall of physical retail is, of course, Amazon. 15-Min Flash briefing: Can AI Save Physical retail? Learn how Walmart, Amazon, Sephora, Zara, and other retailers are using AI to reinvent the brick-and-mortar store. Why physical retail still matters. to $355.9B

Retail 49

Retail Online Branding New York 49

CB Insights

DECEMBER 5, 2017

The same group completed fewer than 25 investments in aggregate between 2012 and 2014. Here are a few takeaways from analyzing the graph below, which encompasses over 125 deals: Of the 12 P&C insurers analyzed, Ping An and AXA have been the most active since 2012. Number of investments (since 2012): 2. Allianz Ventures.

Strategy 28

Strategy Marketing Analytics Innovation 28

CB Insights

JULY 16, 2017

The same group completed 20 investments in aggregate between 2012 and 2014. Here are a few takeaways from analyzing the graph below, which encompasses over 125 deals: Of the 12 P&C insurers analyzed, Ping An, AmFam, and USAA have been the most active since 2012. Number of investments (since 2012): 3.

Strategy 28

Strategy Marketing Analytics Innovation 28

Fintech Labs Insights

JUNE 22, 2015

Pictured (left to right): Social Money co-founders Scott McCormack (President) and Mike Ferrari demonstrating their GoalSetter solution at FinovateSpring 2012 in San Francisco. “CorePro makes it easy to provide an account to customers and not affect the business model.” CorePro was officially launched in 2013.

San Francisco 12

San Francisco Iowa User Experience Millennials 12

CB Insights

AUGUST 23, 2018

Its retail bank, Chase, spans 61 million American households. JPM is the first consumer bank to give free trades to all retail customers. JPM has established a new focus on retail investing with the introduction of its app, Just Invest, and reported launch of its own robo-advisor in 2019. Table of Contents. Mobile apps.

Cards 76

Cards Mobile Strategy Branding 76

PYMNTS

OCTOBER 31, 2018

Founded in 2012, the telemedicine startup was once a pay-out-of-pocket-only service (insurance didn’t cover those televisits), operating in a few states and simply trying to move out its concept. After all, where better to attract one’s core customer group of working mothers than one of their natural commerce habitats?

Customer Experience 188

Customer Experience Retail Management Training 188

PYMNTS

MARCH 5, 2018

might simply be the latest mall brand caught in the retail whirlpool — things are beginning to turn around. After a long trip out in the earnings wilderness — and an increasing conviction from market watchers that Gap Inc. With, of course, a few qualifications. During its earnings report last Thursday (March 1), Gap Inc. Stores Matter”.

Branding 123

Branding Course Comparison Strategy 123

CB Insights

OCTOBER 16, 2018

2012: Surprise and delight your customers to build long-term trust. 2008: Work backwards from customer needs to know what to build next. 1998: Stay terrified of your customers. The customer is more empowered than ever, and as a retailer, that means you’re never safe from your competition.

Customer Experience 78

Customer Experience Innovation Company Technology 78

CB Insights

OCTOBER 6, 2017

Meanwhile, nearly 5 million retail workers are at a medium risk of automation within 10 years. With the emergence of industry-specific AI, the effects of automation — initially felt in manufacturing — are seeping into retail sales, restaurants, e-commerce, marketing, and even software development. Retail salesperson (4.6M).

Software 69

Software Industry Retail United States 69

William Mills

SEPTEMBER 7, 2016

Also a pretty good customer experience. Silver Fusion Retail Outlet: Where Snowbirds Shop”. Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. InSpirAve is transparent pay-for-performance model where we create incremental revenue for retail and financial institutions.

Mobile 40

Mobile Cards Fraud Data 40

CB Insights

JULY 19, 2017

Retail/Consumer Goods. Their goal is to find ideas that “enhance or refine an existing AT&T product or customer experience.” Founded: 2012. Capital One Labs aims to streamline the new-product-creation process and is fueled by Design Thinking and a customer-first attitude. Retail/Consumer Goods.

Innovation 74

Innovation San Francisco Georgia Technology 74

CB Insights

JUNE 17, 2020

Retail: Shopping goes even more online as grocery joins the e-commerce revolution. Customer service: Customer experience goes virtual with conversational AI. As far back as 2012, proponents were predicting that 3D printing would usher in a “third industrial revolution.” 3D printing. Online grocery. 3D printing.

Industry 101

Industry Technology Online Video 101

PYMNTS

JANUARY 26, 2017

Catching the customer’s eye in the hopes of drawing them onto a retail site where they will hopefully be inspired to buy something (or at least look at an ad that will later impel them to buy something) has been a hallmark of digital marketing since the first moment there was a digital space in which to market.

User Experience 100

User Experience UX Data Marketing 100

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2012. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

OCTOBER 10, 2017

Their success is tied to how well they perform in search, and historical SEO rankings tell us that relatively soon after these tools were built (2012), Credit Karma was ranking near the middle–top of the first page of search results for some huge related keywords like: loan calculator : 823,000 monthly searches.

Tools 78

Tools Millennials US Maine 78

CB Insights

APRIL 3, 2018

Retail is under pressure to crack the AI code. After all, corporations in every industry are scrambling to adapt and integrate artificial intelligence into their products — and retail is no exception. 15-Min Flash briefing: Can AI Save Physical retail? Using CB Insights data, we dug into the changing retail landscape.

Retail 78

Retail Online Branding Strategy 78

CB Insights

DECEMBER 14, 2017

They’ve used that infrastructure to grow fast and connect directly to their customers. New Frontiers in Retail Tech. Download this research briefing to see how corporates and startups are shaping the future of retail with tech. They don’t need to rely on traditional retail stores for exposure.

Video 78

Video Branding Company Strategy 78