Improving Debt Collections – It’s More Than Just Technology…
Perficient
MAY 19, 2021
Adaptable agents who are provided with ongoing enhancement training to maintain performance edge. Solution: We designed and supported the launch of a new Collections Call Model and QA program that increased payment arrangements by 58% within 90 days and an incremental increase of 71% after 12 months. We call it Workforce Optimization.
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