PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

Perficient

MAY 31, 2023

Open source is not restricted by licensing agreements, and the user behind open-source software is not forbidden to change, edit, study, or redistribute manipulated versions of it. The freedom to study how the program works and change it so it does your computing as you wish. Access to the source code is a precondition for this.

Software 251

Software Study User Experience Innovation 251

PYMNTS

JANUARY 30, 2020

These operations are quantifiably more efficient: A recent study found that customers typically spend nine minutes to acquire a check from a bank teller, but only 40 seconds to complete the same task with a self-service kiosk. “We BMO has implemented several new technologies as part of its digital transformation.

Operations 152

Operations ATM Cards Case Study 152

PYMNTS

SEPTEMBER 14, 2020

But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years. A combination of forces — Netflix’s own content and technology innovations and advances in hardware and software — helped them consistently attract more eyeballs.

Innovation 245

Innovation Video Course Meeting 245

PYMNTS

DECEMBER 22, 2020

The pandemic has forced businesses to pivot quickly to continue their operations — both domestically and internationally — with relative ease as the health crisis affects everything from supply chains to payment schedules. Many firms are eying new technologies that could accelerate their global B2B transactions amid these shifts.

Innovation 237

Innovation Cards Payments Study 237

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Shifting In-Branch Operations. Digital Technologies Under COVID-19. British FI Nationwide U.K. British FI Nationwide U.K.

Technology 248

Technology ATM Video Tools 248

PYMNTS

NOVEMBER 6, 2018

Payments costs $75 billion annually for the global travel industry, according to the new PYMNTS Travel Payments Study , an Amadeus collaboration, and 5.4 Innovation Challenges. Payments innovation, for starters, is an alien concept for many travel service providers, especially in the U.S. Innovation Willingness.

Innovation 177

Innovation Payments Industry Study 177

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

Chris Skinner

MARCH 23, 2017

They manage the Fintech Istanbul program, and are the powerhouse behind many of the innovations we’ve seen in Turkey from mobile wallets to contactless payments. We may describe Turkish banking sector as strong, innovative, modern and well-regulated. There are 52 banking institutions which operate in Turkey.

Innovation 196

Innovation Cards Trends System 196

PYMNTS

JANUARY 7, 2020

Innovation is no longer optional – it’s table stakes to stay in the game. The good news: There is no shortage of innovative ideas and options for today’s FIs to offer to their customers: digital wallets, P2P payments, card controls, fraud and security protection, and loyalty and rewards perks among them. What separates the two groups?

Innovation 139

Innovation Technology Marketing System 139

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. LISNR Case Study. He added that “our customers buy our product because we offer advantages over the technologies mentioned here.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JULY 15, 2020

For the service providers themselves, he noted, it’s critical to have a high-touch relationship with companies that are in search of capital in order to best understand their needs and the way their business operates. But it’s just as important for the business itself to fully understand its options.

Innovation 135

Innovation Tools Strategy Management 135

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

PYMNTS

DECEMBER 31, 2019

The following Deep Dive further explores how paper-based methods can result in processing delays and how new, cutting-edge payment innovations can drive accounts payable (AP) automation. More than 40 percent are interested in same-day ACH, and over 30 percent are interested in blockchain technology. Manual processing challenges.

Innovation 153

Innovation Payments Survey blockchain 153

PYMNTS

JANUARY 28, 2020

A recent study found that CUs beat banks in eight financial well-being attributes, such as helping consumers reach financial goals, understanding financial well-being and putting consumers’ financial well-being ahead of banks’ interests. New technologies are being developed to continue this market growth. Total CU assets increased 7.4

Innovation 155

Innovation St. Louis Fraud United States 155

PYMNTS

DECEMBER 7, 2020

Most are encouraging employees to work from home while also moving their back-office operations online, and payments operations are no exception. Businesses are doing more than encouraging their employees to continue working remotely, however. For more on these and other news items from this space, download this month’s playbook.

Management 268

Management Cards Company Innovation 268

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The company has conducted timed studies, finding that it can take over a minute to make a repeat order through a mobile app, while it takes only about 15 seconds through its service.

Technology 121

Technology Maine Study Google 121

PYMNTS

JUNE 19, 2019

million in fresh funding, capital that will go toward “a B2B offering (that allows) individual travel agents at large online travel management companies and tour operators to offer a ‘seamless travel experience’ to their end customers, making the booking experience simpler, faster and cheaper.”. Payments Cost.

Innovation 152

Innovation Industry United States Payments 152

PYMNTS

DECEMBER 18, 2020

In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal as we know it. So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time?

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

OCTOBER 28, 2020

In the November edition of The FI’s Guide To Modernizing Digital Payments , PYMNTS explores the latest in the world of payments modernization, including new investments in payments automation, FIs’ perennial competitive struggles with FinTechs and how cloud technology can level the payments playing field. billion by 2025, up from $74.4

Payments 219

Payments Compliance Fintech Innovation 219

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. These technologies bring more options for consumers to order and pay for their meals, such as kiosks and mobile ordering. company-operated transactions, the company said in its financial report.

Innovation 183

Innovation Mobile Branding Maryland 183

Abrigo

SEPTEMBER 9, 2019

The same is true of financial institutions when they consider technology investments to transform their lending and credit operations. Many banks and credit unions are operating with legacy systems – whether legacy IT or legacy processes. It will also be able to enlist the vendor’s help in leveraging the technology.

Technology 150

Technology Lending Software Customer Experience 150

PYMNTS

NOVEMBER 21, 2018

A new survey of small business owners suggests that small businesses are struggling to find the right targets for their technology investments. 20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI).

Study 129

Study Survey Leadership Millennials 129

PYMNTS

JUNE 6, 2017

Thanks to connected technology, consumers’ expectations on the retail experience have changed. Upon surveying more than 100 retail operations leaders across 250 store locations, the study revealed barriers blocking growth and the key performance indicators being used for measurement.

Study 100

Study Retail Austin Customer Experience 100

PYMNTS

FEBRUARY 18, 2019

The global insurance technology ( InsurTech ) market is slated to become a $1.1 billion industry by 2023, analysts have predicted, with growing analytics and artificial intelligence (AI) functionality accelerating innovation in the insurance market. In analyzing 470,000 corporate insurance claims across 206 countries, totaling $66.5

Study 191

Study Industry Operations Innovation 191

Insights on Business

OCTOBER 31, 2019

In the continued evolution of the IBM Governance Risk and Compliance (GRC) product line, I am pleased to announce that effective today, Algo FIRST (FIRST) is rebranded to IBM FIRST Risk Case Studies. In particular, FIRST’s external loss event benefits can be seen in the integration to the OpenPages Operational Risk Management solution.

Case Study 79

Case Study Study Compliance Risk Management 79

PYMNTS

DECEMBER 17, 2019

One study determined that roughly one-third of consumers have been victimized by fraud, leading them to contact their financial institutions (FIs) to change login credentials, cancel credit cards and guard against suspicious transactions. The Technology Gap That Fosters Fraudsters. Bigger Banks And The Problems With Data Security.

Technology 142

Technology Fraud Data Security 142

PYMNTS

APRIL 27, 2018

Achieving those mission-critical seconds has never had more options, with the QSR industry in the midst of enjoying a boom in new technologies that promise to reduce wait times while boosting food quality and customer service. Recently, most restaurants are turning to in-store kiosks. An earlier version was opened at an MIT cafeteria.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

MAY 19, 2020

Voice assistant technology already had an audience even before the coronavirus outbreak gave it a big boost, as it has now radically reshaped consumer habits and preferences on a global scale. Other common uses included making phone calls, managing schedules and running a person’s smart home technology. Chatting More Often With AI.

Technology 205

Technology Millennials Retail Report 205

PYMNTS

JANUARY 2, 2020

The technology is changing the design of restaurants, as some coffee chains are rolling out pick-up only locations while others are refreshing stores with pickup windows. Large chains like Dunkin’ and Starbucks were among the first to embrace mobile order-ahead technology. percent to 1 percent of transactions.

Mobile 146

Mobile Innovation Minnesota Capital 146

PYMNTS

SEPTEMBER 3, 2019

Two hundred and seventy-four years later, those words are the perfect framework for understanding what will define the next decade of innovation in payments and any ecosystem that touches it. Sometimes those innovations disrupted old models and players; other times they made them better and more efficient. The Invisible Innovators .

Innovation 223

Innovation Payments Branding Cards 223

Insights on Business

OCTOBER 31, 2019

In the continued evolution of the IBM Governance Risk and Compliance (GRC) product line, I am pleased to announce that effective today, Algo FIRST (FIRST) is rebranded to IBM FIRST Risk Case Studies. In particular, FIRST’s external loss event benefits can be seen in the integration to the OpenPages Operational Risk Management solution.

Case Study 70

Case Study Study Compliance Risk Management 70

PYMNTS

JANUARY 2, 2020

The technology is changing the design of restaurants, as some coffee chains are rolling out pick-up only locations while others are refreshing stores with pickup windows. Large chains like Dunkin’ and Starbucks were among the first to embrace mobile order-ahead technology. percent to 1 percent of transactions.

Mobile 131

Mobile Innovation Minnesota Capital 131

PYMNTS

FEBRUARY 14, 2019

On the other hand, use of technologies like fuzzy logic and advanced AI are still relatively rare. percent of FIs have fuzzy logic technology, and 5.5 As use of learning technologies like these grows more ubiquitous, FIs are continuing to learn the business areas in which they can add the most value. Today, nearly 70.5

Fraud 173

Fraud Study System Innovation 173

Insights on Business

APRIL 17, 2019

Financial companies have always been innovators. But in this age of digital transformation, innovation in financial services is more important than ever to stay competitive. Innovation processes, traditionally limited to product development, are now spreading throughout the entire organization. A new model.

Innovation 102

Innovation Industry Company Operations 102

PYMNTS

DECEMBER 31, 2020

Like their cousins in banking, credit unions (CUs) long enjoyed a relaxed pace of technological change. Consumers waited on financial institutions (FIs) to innovate in an odd relationship that put business needs before customers’ needs. It was all on their timetable. Not anymore. CUs Are Going Next-Gen.

Survey 235

Survey Arizona Innovation Innovation Strategies 235

PYMNTS

MAY 20, 2020

The upgrade and innovation centered around its flagship Tmall Genie smart speaker will use proprietary technologies that combine AI and the Internet of Things (IoT). The investment will also help further research into IoT operating systems, edge computing and natural language processing (NLP). . “By

Kentucky 253

Kentucky Study Conference Innovation 253