PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. When a consumer places an order by voice, it comes through the same ordering channel that an online or mobile order would.

Technology 121

Technology Maine Study Google 121

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. Large-scale technology firms have fallen under fire for failing to comply with its requirements since it was first ratified.

Online 151

Online Report Payments Regulation 151

PYMNTS

DECEMBER 18, 2020

In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal as we know it. Other notable features that are almost universally offered by top performers include online ordering via website and curbside pickup options.

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

AUGUST 4, 2020

The global pandemic has changed commerce fundamentally — a fact confirmed in Visa ’s new Back to Business study. According to the eight-country study, 78 percent of consumers have changed how they pay for things so as to reduce contact in their commerce. That was very evident in the study — and not just in the U.S.

Study 315

Study Survey social media Online 315

PYMNTS

DECEMBER 17, 2019

One study determined that roughly one-third of consumers have been victimized by fraud, leading them to contact their financial institutions (FIs) to change login credentials, cancel credit cards and guard against suspicious transactions. The Technology Gap That Fosters Fraudsters. Bigger Banks And The Problems With Data Security.

Technology 142

Technology Fraud Data Security 142

PYMNTS

JULY 12, 2018

New York’s Department of Financial Services is recommending that online lenders are subjected to the same scrutiny and regulations that traditional banks face. Cuomo on June 1, 2017, required DFS to study online lending in New York State and submit a report of its findings. A bill signed by Governor Andrew M.

Online 100

Online New York Lending Regulation 100

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

NOVEMBER 9, 2020

These are among the key findings that have emerged from the Global Digital Shopping Index , an extensive PYMNTS study examining how consumers are using digital technology to augment and even replace traditional shopping experiences as well as how merchants are adapting to these shifts. The report focuses on the U.S. About The Report.

Study 217

Study Data United States Mobile 217

PYMNTS

OCTOBER 21, 2020

At the start of this year, online commerce trends were following a similar trajectory to 2019: eCommerce sales were steadily growing, but they were still a fraction of those at brick-and-mortar stores. Then came the COVID-19 pandemic, triggering a massive shift online as stores closed and consumers grew wary about venturing out.

Payments 159

Payments Case Study Meeting Trends 159

Perficient

OCTOBER 20, 2020

Businesses Must Shift to Automated and Intelligent Technology. With the increase of online shopping due to COVID-19, the need to fulfill against extreme demand becomes more important than ever. Companies that implement modern, intelligent technology can meet every consumer expectation and shift quickly to meet current trends.

System 324

System How To Customer Experience Meeting 324

PYMNTS

DECEMBER 18, 2020

The report showed a preference for loyalty programs versus emerging technology like QR codes. On the business side of things, the study showed that a serious disconnect exists between what customers want and what restaurant managers think they want. Management Underestimates Loyalty. Mobile Ordering + Loyalty = Growth.

Study 146

Study Mobile Survey Online 146

PYMNTS

MAY 20, 2020

The upgrade and innovation centered around its flagship Tmall Genie smart speaker will use proprietary technologies that combine AI and the Internet of Things (IoT). The investment will also help further research into IoT operating systems, edge computing and natural language processing (NLP). . “By

Kentucky 253

Kentucky Study Conference Innovation 253

PYMNTS

NOVEMBER 4, 2020

Research confirms that QSR patrons are seeking multiple online and offline ordering methods. The following Deep Dive explores the ways in which QSR customers’ ordering and payment habits are shifting, as well as how restaurants are changing their operations to meet consumers’ new payment demands. The Evolution Of Ordering. drive-thrus.

Meeting 230

Meeting Payments New York City Denver 230

PYMNTS

APRIL 27, 2020

Banks do not always have the budgets or resources to craft cutting-edge online and mobile experiences, although they can no longer afford to put off digital transformations. The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result.

Digital Banking 248

Digital Banking Tools social media Mobile 248

Perficient

FEBRUARY 17, 2023

Embedded Payments A 2022 study published by the Federal Reserve Bank of San Francisco noted that app payments increased as a percentage of total consumer purchases from 11% in 2019 to 15% in 2020, to 29% in 2021. Technology has come a long way since then.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

OCTOBER 16, 2020

What was once a small but meaningful constituency — online shoppers — suddenly seem to be holding all the cards. The use of online direct-to-consumer (D2C) channels to purchase consumer-packaged goods (CPG) has grown by 50.1 The use of online direct-to-consumer (D2C) channels to purchase consumer-packaged goods (CPG) has grown by 50.1

Branding 211

Branding Study Online Retail 211

PYMNTS

DECEMBER 7, 2020

Most are encouraging employees to work from home while also moving their back-office operations online, and payments operations are no exception. Businesses are doing more than encouraging their employees to continue working remotely, however. RLJ Financial On Managing B2B Spend With Virtual Cards.

Management 268

Management Cards Company Innovation 268

PYMNTS

JULY 5, 2020

the Chinese multinational technology company specializing in eCommerce, retail, Internet, and technology, led a $1.1 the multinational internet technology company headquartered in Beijing. s Google and Temasek would be major scores for one of Southeast Asia’s biggest eCommerce operators. and Europe. Bloomberg reported.

Google 264

Google Regional Retail Groups 264

Perficient

APRIL 4, 2022

Personalization is but one key element of this, enabled by technology and implemented using design thinking. Leveraging technology in a personalized user experience is a critical way we will make this come true. We also help them achieve enterprise-wide operational excellence.?

Mobile 294

Mobile Survey User Experience Analytics 294

Abrigo

FEBRUARY 23, 2022

Indeed, the financial institutions surveyed most frequently identified the following as their top challenges in small business lending: Efficiency Process, operations, and staffing Competition Over half of the survey respondents cited efficiency as a challenge when it comes to small business lending.

How To 195

How To Lending Software Survey 195

PYMNTS

MARCH 6, 2020

The Global System for Mobile Communications (GSMA) released a report that said 5G telecommunications technology will contribute $2.2 GSMA represents around 750 mobile operators and hundreds of other companies that operate within the telecommunications sphere.

Report 138

Report Mobile Analytics America 138

Insights on Business

JUNE 4, 2019

Digital technology has no doubt, over the last decade, revolutionized and completely transformed customer behavior as well as redefined how businesses interact with their customers. Technological advancements have impacted almost every profession and it hasn’t left the sales world behind.

Technology 105

Technology social media Management Groups 105

PYMNTS

JUNE 21, 2018

States can collect sales taxes from online retailers thanks to a U.S. In effect, it is a judicially created tax shelter for businesses that limit their physical presence in a state but sell their goods and services to the state’s consumers, something that has become easier and more prevalent as technology has advanced. retail sales.

Taxes 119

Taxes South Dakota Online US 119

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? AI is poised to make a profound impact on the banking sector,” Ariff Kassam , chief technology officer at NuoDB, told PYMNTS. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

AUGUST 24, 2020

PYMNTS’ latest research report, Mastering Multichannel Commerce Playbook: The New Retail Reality , in collaboration with Citi , examines these technological and consumer behavioral shifts and looks at three emerging channels: direct-to-consumer (D2C), subscription and digital business-to-business (B2B) commerce platforms. About The Playbook.

Retail 216

Retail Report Case Study Study 216

PYMNTS

DECEMBER 21, 2020

Firms quickly adopted solutions to operate remotely in the wake of the pandemic, and the global health crisis also appears to have changed the ways many of these companies find new talent. The United States freelance market has grown by 2 million since 2019, according to one study. About The Playbook.

Study 181

Study United States Payments Examples 181

PYMNTS

MAY 28, 2020

Businesses that did not have online shopping channels were unable to sell their products, and restaurants that did not offer online ordering for pickup or delivery could not serve their customers. Our study finds that 33.4 Not all SMBs are equally eager to develop new technologies, however.

Maine 182

Maine Data Innovation United States 182

PYMNTS

NOVEMBER 5, 2018

New online holiday shopping projections from Adobe have found that eCommerce in the United States during that period will increase 14.8 Offline And Online Cozy Up. Among them is the appeal of offline-and-online shopping combinations. It’s easy to overestimate millennials’ engagement with technology,” he said. and 10 p.m.

Retail 179

Retail United States Millennials Study 179

PYMNTS

SEPTEMBER 24, 2020

Staying abreast of these various compliance shifts can be costly and challenging for banks, but doing so is necessary to ensure that financial institutions’ (FIs) operations can run smoothly and ward off cyberattacks. GDPR has been a blueprint for many online data and privacy regulations rolled out around the world. EU and U.K.

Compliance 151

Compliance Fraud Regulation Security 151

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 One recent study reported that chargebacks rose 179 percent in the past two years. percent to 45.6

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

MAY 7, 2020

Due to a confluence of events over the past few months, Deliv will unfortunately be winding down our operations over the next 90 days,” she wrote. Deliv is in the process of completing a deal to sell technology assets to Target and Deliv’s CEO along with a subset of the team will be moving over to Target. percent from 35.5

Google 177

Google Survey Capital California 177

PYMNTS

FEBRUARY 28, 2020

The banking industry is undergoing a sea change in the new decade, with online and mobile banking growing ever more popular among customers, and challenger banks and FinTechs disrupt the market with new technologies. Digital-first technologies are also being used for charitable purposes.

ATM 159

ATM Study Analytics Meeting 159

PYMNTS

JUNE 26, 2020

Financial institutions (FIs) worked quickly to ensure they could operate smoothly as the pandemic kept consumers at home and closed brick-and-mortar branches in Europe, the United Kingdom and the United States. The Tracker also analyzes how the use of cloud technology can help FIs stay on top of that shift. customers in late May.

Meeting 227

Meeting Mobile Digital Banking Tools 227

PYMNTS

JANUARY 27, 2021

Some schemes that are impractical to wage in person are simpler to perpetrate online because of a decreased security presence, the anonymity of transactions and fraudsters’ abilities to stage hundreds of attacks simultaneously. Digital fraud’s scope is hard to overstate, yet banks are deploying emerging technologies to minimize its impact.

Security 213

Security Innovation Fraud Study 213

PYMNTS

JANUARY 13, 2021

Experts predicted that up to $190 billion would be spent online this year, a 35.8 The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3 About The Tracker.

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

JULY 10, 2020

Quick-service restaurants (QSRs) and others in the food service space are rapidly adjusting their operations during the pandemic, with many implementing new technologies online and in-store to ensure customers can seamlessly and safely place orders. Mobile Order-Ahead Developments Around The World.

Mobile 162

Mobile social media Report Fraud 162

PYMNTS

SEPTEMBER 3, 2020

Some QSRs’ already-thin operating margins have been stretched beyond the breaking point as budget-conscious consumers shy away from eating out, forcing the eateries to declare bankruptcy. Providing unique options as well as adding personal elements can keep in-store and online customers loyal. The Next Stage Of Online Order-Ahead.

Management 130

Management System Millennials Study 130