PYMNTS

SEPTEMBER 24, 2020

They’ve gotten used to what Shields termed “ease of use and delightful user experience” — being able to find and buy what they want using any number of payments options. Along the way, they expect to be presented with relevant promotions and products that match their profile and interests.

Payments 237

Payments Data Fintech User Experience 237

PYMNTS

MARCH 6, 2020

Rather than approaching digitization as a ground-up overhaul of an entire institution’s infrastructure and operations, community banks should identify a “niche,” or an area in which they have been most successful as a business, to initiate a modernization project. The Right Foot.

Community Bank 173

Community Bank Community How To Lending 173

PYMNTS

NOVEMBER 16, 2020

It is now not only a competitive advantage, but an essential requirement for lenders to operate digitally, said Marceau. It's about removing digital friction for the customer, simplifying the user experience, accelerating the time they can access their funds," he said.

Lending 289

Lending Technology Capital Meeting 289

Cisco

OCTOBER 19, 2020

Some of the most representative messages were based on: Banking in Latin America: Its challenges and opportunities, mainly around cybersecurity and the digital experience. Successful business resilience: How it ensures employee safety, operational continuity, and excellence in customer service.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

MAY 20, 2020

Unfortunately, this current environment presents some of those opportunities.”. All of this data serves up a rich opportunity for fraudsters to fly under the radar amid the waves of card-not-present transactions, monetizing stolen credentials or trying to complete (false) chargebacks. Permanently.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

MARCH 4, 2020

And in that evolution, DeLuca explained, software has moved from systems that simply kept records or initiated transactions toward systems that deliver an enhanced, more engaging experience. FinTech firms like Bottomline have invested in user experience (UX), user interface (UI), usability and, of course, data management.

User Experience 203

User Experience Data Fintech System 203

PYMNTS

JANUARY 16, 2020

The headline statement is that crypto firms have traditionally operated in a regulatory environment that might charitably be likened to the “Wild West.” The widespread impact of the stricter regulations may have a chilling effect on new crypto asset company creation, and may also steer firms to house operations in less regulated counties.

Regulation 132

Regulation cryptocurrency User Experience Operations 132

Insights on Business

NOVEMBER 12, 2018

Today, governance, risk and compliance (GRC) is being transformed by not only rapidly-evolving regulatory standards and growing costs of non-compliance, but also by the clear and present need for greater GRC adoption/engagement – by the first line of defense – while delivering added value by empowering business users.

Compliance 107

Compliance Technology User Experience Analytics 107

PYMNTS

JUNE 17, 2019

This presents problems for developers, who need to make sure that their products run both smoothly and securely. These technologies are presenting increasing demands on local networks as more devices fill homes, causing aggravating performance lags. The reality is the physical frequency that it operates on. How Z-Wave works .

Security 142

Security Michigan Operations User Experience 142

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. Streamline your operations: Will you be enabling developers to deploy infrastructure on demand? On multiple clouds?

Customer Experience 99

Customer Experience Innovation Policies Security 99

PYMNTS

AUGUST 23, 2019

Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. Appealing to a wider array of customers within the U.S. Credit and debit card penetration in markets like Mexico is still low compared to the U.S.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

JULY 8, 2020

While SMBs of all industries can present an array of risks for lenders, the farming industry operates with a unique business model that can complicate cash flows. In B2B supply chains, financing and payments are intrinsically linked, a fact that guided the bank’s user experience strategy.

Industry 131

Industry Payments User Experience Strategy 131

Gonzobanker

OCTOBER 6, 2023

Vendors may roll out a new user experience (UX) in an effort to extend the life of the core, but unless this fresh makeup is accompanied by meaningful product enhancements and architectural upgrades, the effect is simply postponing an inevitable “living dead” state. Are you somewhere in between?

Strategy 97

Strategy System UX Tools 97

PYMNTS

JUNE 9, 2020

Customers are engaging more actively with their FIs across digital channels as a matter of necessity, as bank branches have largely been shuttered or are operating with reduced hours. The broader the coverage of the data, the better because that all factors into the value of the user experience,” he said.

Data 151

Data Security Online User Experience 151

PYMNTS

DECEMBER 18, 2019

There, Dynamic Yield , the artificial intelligence (AI)-powered personalization platform operator, is being absorbed by fast-food chain McDonald’s. Second, Sonic app users experience another layer of personalization, one in which the app recognizes and authenticates the user, then personalizes the menu to them.

Retail 131

Retail Tools User Experience Technology 131

South State Correspondent

MAY 18, 2023

At an internal cost of around $25k to build and a direct cost of approximately $50 per day per 100 employees, a ChatGPT investment could cost a bank with 100 active users around $13k per year to operate. Some of these models present minimal risk, while others require greater resources. That is an 11.6x

US 195

US Training Examples Data 195

Celent Banking

JUNE 26, 2015

The theme of the conference was that customer-centricity and innovation need to be the guideposts to a bank’s transformation from a bricks-and-mortar operation into a digital enterprise. Nicola has a PhD in Human-Computer Interaction, a very hot area of IT these days as the focus is on UI organization and the impact on user experience.

Digital Banking 100

Digital Banking Conference User Experience Operations 100

PYMNTS

MAY 24, 2016

The ubiquity of new technology has reset customer expectations, creating a new standard for speed of service and user experience. Thanks to Netflix, which was quick to adopt this new technology, customers expect an intuitive user interface and around-the-clock availability with zero tolerance for errors. contact-form-7].

Cyber Security 109

Cyber Security New Jersey User Experience Innovation 109

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. There are over 5 million self-employed people in the U.K.,

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

JANUARY 30, 2020

When expanding the same concerns to aggregators and business software solutions that integrate payments into the end user experience, some new, yet similar, risk considerations emerge. “Navigating all of this is a bit complex,” he said. Looking at the Aggregators. The Partnerships.

Payments 143

Payments Software Management Technology 143

Fintech Labs Insights

SEPTEMBER 16, 2015

. “With Adobe Experience Manager forms, financial institutions can transform complex form and document transactions into simple, engaging digital experiences, anywhere, anytime, on any device, improving user experiences, increasing operational efficiencies, and reducing paper and manual processes.

San Jose 12

San Jose CA Management User Experience 12

PYMNTS

JANUARY 31, 2018

Slack has made a user experience that is easy … to integrate other products and services into their platform” with one-click integration sans specialist knowledge. Consider the fact that CFOs must wait for a monthly reconciliation of data, or the fact that information is presented in a batch format. Reports are backward-looking.

Management 116

Management Data social media System 116

Perficient

OCTOBER 19, 2020

Operational costs associated with PWAs are a fraction of its cost to run and maintain native apps long-term. PWAs are fast and do not request loading new pages for every user interaction. The end-user experience becomes much easier to keep consistent than across a myriad of touchpoint technologies.

User Experience 309

User Experience Technology Software Mobile 309

PYMNTS

FEBRUARY 19, 2019

But getting from theory to daily fraud prevention practice presents massive challenges, and not everyone knows what to do or how to do it. It’s not just about chargeback rates,” he said, but pretty much the entire scope of operations, and the entire range of customer satisfaction and trust. That’s where Kevin Lee comes in. Insult Rate.

Fraud 169

Fraud Data Maine System 169

PYMNTS

OCTOBER 28, 2016

What happens when a thriving on-demand marketplace operating in one country wants to expand into new international markets? Moving into new markets, Ting argued, can bring the firm into areas that are relatively unbanked, presenting the unfamiliar challenge of paying a workforce without access to traditional financial services.

Regional 100

Regional Marketing User Experience Compliance 100

PYMNTS

JANUARY 3, 2017

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. With NFC technology from Apple (VAS protocol) and Google (Smart Tap), the merchant’s private-label card and/or rewards program are automatically presented at the time of payment. Rewards can help lure customers to a brand and keep them there. credit cards, 1.3

Retail 137

Retail UX Cards Branding 137

PYMNTS

SEPTEMBER 6, 2018

With J.Crew’s products presented in this way, online shoppers may be able to gain a better feel for the brand than with a more traditional Amazon listing. J.Crew plans to have Amazon Warehouse create the listings and ship the products – but J.Crew has offered media, such as videos and photos, to help Amazon create the brand page.

Branding 101

Branding Online Millennials Retail 101

PYMNTS

JANUARY 29, 2019

The platform allows travel operators to offer digital lending options as a seamless part of making the travel reservation. Travel is complex, and customers want to be able to research, book and pay all within the same experience. They tend to research more, spend longer and favor more consolidated experiences.

Payments 151

Payments Hawaii Innovation Lending 151

PYMNTS

MARCH 22, 2018

“The visual display brings assurance to the end user about the information that’s available so they can discern what step they’re going to take,” Riddle said. Visual supports a seamless user experience. We wanted to test that and play with the Echo versus the Echo Show to create an omnichannel experience.”.

United States 116

United States Payments User Experience Millennials 116

PYMNTS

AUGUST 14, 2018

Amazon and its ever-expanding marketplace of goods presents a problem that looms large in retail: try to beat ’em or try to join them. Party City , operator of the soon-to-open Halloween City pop-up stores nationwide (and later this year, the brand will test-run its Toy City pop-ups at 50 U.S.

Retail 100

Retail Branding Course US 100

PYMNTS

JANUARY 28, 2019

According to an investigation by Sixgill, $250,000 of Fortnite items were sold on eBay in the last 60 days, with operations being conducted around the globe in Chinese, Russian, Spanish, Arabic and English. In the case of Google, that would be Ireland, which is the legal base of its European operations. So what did we learn this week?

Video 128

Video Data Google Cards 128

PYMNTS

JANUARY 12, 2017

A lot of optimizations have been made around the product sites to improve the user experience. We already have a huge customer base in India, and a lot of those users engage with us on the mobile app. That also helps us in growing user engagement. What other technologies have made an impact one way or the other?

Payments 100

Payments Mobile US Cards 100

FICO

APRIL 19, 2018

FICO® Origination Manager now interacts seamlessly with Alternative Deal Structure (ADS) to evaluate thousands of alternative offers and present a set of differentiated options in seconds. Manage Customers with Greater Agility.

Miami 40

Miami Analytics Florida Management 40

Fintech Labs Insights

APRIL 7, 2016

Engage customers and build relationships through Kore’s best-in-class user experience. Features: Eliminates manual, repetitive tasks to reduce operational costs. Delivers a competitive advantage via superior customer experience. Streamline your digital operations. Embrace a superior, simpler work experience.

User Experience 12

User Experience Customer Experience Operations Fintech 12

NCR

SEPTEMBER 1, 2017

Many hugely successful companies and globally recognized brands have demonstrated what can be achieved when design is placed at the heart of how a business operates. During her presentation , Ms Tully explored the process of design thinking and provided examples of how it can make a real difference to banks and their customers.

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

Fintech Labs Insights

OCTOBER 11, 2016

Super easy user experience. Dramatic reduction of operational costs. Let’s change the fifty-year-old, vulnerable, one-way user authentication into more secure, mutual authentication. Presenters. Strong human-oriented two-way mutual authentication. Why it’s great. Do the right authentication with DualAuth.

User Experience 12

User Experience Software Branding Security 12