PYMNTS

AUGUST 5, 2020

While video streaming services remain popular, research indicates more consumers are also turning to online gaming and gambling platforms. The Tracker also examines how both fraudsters and online gaming platforms are employing new emerging technologies to muscle bad actors out of these services.

Online 278

Online Report Fraud Mobile 278

PYMNTS

SEPTEMBER 23, 2020

A recent study from PwC found that 47 percent of companies had experienced fraud at least once in the past two years, with a grand total of $42 billion in funds stolen over this period of time. Technologies like video onboarding and AI have shown promise in facing this threat, but each is vulnerable when deployed alone. billion ($8.9

Technology 208

Technology Report Fraud Study 208

PYMNTS

JANUARY 12, 2021

Salesforce is rolling out a new product to let B2C and B2B companies easily add loyalty programs at a time when the company says online holiday retail sales grew 50 percent to top $1 trillion. Online Holiday Sales Topped $1 Trillion . The company is rolling out Loyalty Management at a time when online retail sales are booming.

Online 279

Online Management Retail Study 279

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. One recent study found that 51.7 They are beginning to value placing more emphasis on being able to pay however they like, for example.

Online 241

Online Payments Retail United States 241

PYMNTS

OCTOBER 7, 2020

Higher volumes of consumers are continuing to shop online even as brick-and-mortar stores reopen. The expansion of digital banking and payments has also contributed to a rise in cybercrime — 32 percent of consumers noted in one study that they had been the targets of COVID-19-related fraud, for example.

Online 223

Online Report Tools Fraud 223

PYMNTS

AUGUST 13, 2020

By comparison, the first 3-D Secure (3DS) technology provides consumers with a user experience marked by lengthy times for processing and verification. A 2019 LexisNexis study found that overall retail fraud attempts increased by two times year over year and three times since 2017. seconds on average through EMV 3DS.

Technology 248

Technology User Experience Fraud Comparison 248

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. Overall digital sales jumped more than 31 percent in a three-month period, according to one recent study , with American consumers spending $211.5

Retail 243

Retail Online social media Mobile 243

PYMNTS

NOVEMBER 20, 2020

Studies have shown that CUs must personalize their in-branch and digital offerings with products and services tailored to individual members’ needs to stay competitive. Getting the customer service angle right is so crucial to CUs’ success that many CUs are investing in emerging technologies to help them better hit their marks.

Technology 253

Technology Indiana Michigan Tools 253

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Digital Technologies Under COVID-19. British FI Nationwide U.K. Several U.K.

Technology 248

Technology ATM Video Tools 248

PYMNTS

OCTOBER 25, 2020

Touting 5G data speeds that are already 25 times faster than current 4G technology (and will eventually be 100 times faster), the two companies said the security, reliability and ultra-low lag times will bring increased efficiency and reduced costs.

Technology 257

Technology Samsung Mobile United States 257

PYMNTS

JANUARY 3, 2019

A new study has revealed that retailers will lose around $130 billion in digital CNP (Card-not-Present) fraud between 2018 and 2023. were caught up “in a perfect storm” of rapid online sales growth and the transition to EMV chip technology , leaving merchants vulnerable to CNP fraud. Juniper’s data isn’t a surprise.

Fraud 152

Fraud Study Retail Online 152

Abrigo

OCTOBER 7, 2016

Have you purchased anything online recently? The benefits of utilizing e-commerce technology are readily apparent to us because they are personal: We find what we are looking for; we find it at a cheaper price; we can get it more quickly. One study by The Boston Consulting Group estimated that small and midsize U.S.

Technology 170

Technology Boston Software Study 170

PYMNTS

MAY 19, 2020

Voice assistant technology already had an audience even before the coronavirus outbreak gave it a big boost, as it has now radically reshaped consumer habits and preferences on a global scale. According to PYMNTS’ latest consumer data on the subject, 47 percent of millennials have shifted their routines online, while 45.1 Another 41.8

Technology 205

Technology Millennials Retail Report 205

Bank Innovation

MAY 3, 2017

Facebook is the key to online traffic—but most small businesses run to the social media king to drive in-store traffic, too. conducted by digital marketing technology company Netsertive. More than 40% of SMBs will turn to Facebook for a boost in in-store traffic, according to a survey of 250 SMBs across the U.S.,

social media 239

social media Study Survey Online 239

PYMNTS

JUNE 7, 2019

consumers can now access same-day ACH, so the technology is there. The rise in online shopping means more shoppers needing refunds on returned merchandise. Studies have shown that digital commerce has higher return rates than with offline purchases. On the other hand, almost all (95 percent) of U.S. It’s no small matter.

Online 178

Online Retail Study Video 178

PYMNTS

NOVEMBER 4, 2019

From counterfeiting to identity theft to phishing attacks, digital fraud takes many forms — and online shopping continues to make consumers and merchants vulnerable to such attacks. According to a new LexisNexis study , overall retail fraud attempts doubled year-over-year and tripled since 2017. By its measures, merchants pay $3.13

Fraud 124

Fraud Retail Online Study 124

PYMNTS

NOVEMBER 13, 2020

Power research shows that the number of customers doing their credit applications online has kicked into high gear. Consumer Financing Satisfaction Study. Consumers and Banks Both Like Online Auto Loans. Online Sales Are Also Booming. But not surprisingly, online car sellers are thriving this year. Power 2020 U.S.

Online 214

Online San Francisco Trends Marketing Strategies 214

PYMNTS

JUNE 11, 2019

Phone numbers, email addresses, usernames and other online signifiers have become vital to digital identity verification, as the world becomes increasingly connected. Though consumers have been taught to keep their physical IDs safe, a study by PYMNTS found that these practices have a long way to go in the digital space.

Online 145

Online blockchain social media Security 145

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. When a consumer places an order by voice, it comes through the same ordering channel that an online or mobile order would.

Technology 121

Technology Maine Study Google 121

PYMNTS

JANUARY 15, 2021

Brick-and-mortar merchants and online retailers alike often rely on end-of-year sales to generate up to 40 percent of their annual revenues and start the new year on a positive note. consumers were expected to spend more than $190 billion online this season, up 36 percent from 2019, while in-store commerce was predicted to fall by 4.7

Retail 159

Retail Online Fraud Cards 159

PYMNTS

OCTOBER 5, 2020

Financial institutions (FIs), payment providers and FinTechs are deploying numerous technologies to keep money launderers away, including artificial intelligence (AI) and data analytics. A study found that almost half of all U.S. Two-thirds of customers also felt that companies’ account security measures were subpar.

Online 141

Online Compliance Report Study 141

PYMNTS

JUNE 12, 2019

Online universities have become common as more students seek convenient, flexible ways to earn degrees. Western Governors University (WGU), a nonprofit online university based in Salt Lake City, was founded in 1997 by 19 governors of western U.S. Stress-Free Studies. states to create a skilled workforce.

Online 145

Online Fraud Analysis Study 145

PYMNTS

MARCH 7, 2017

The online world has had a major impact on the retail industry over the past decade. To help provide better service for customers, retailers are overwhelmingly looking to new technologies. With the significant increase in online shopping, IoT’s capability to collect data on seemingly any scale is crucial to the retailers’ survival.

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Study Retail Industry Technology 109

PYMNTS

MARCH 27, 2020

Some studies estimate that up to 10 percent of banks’ bad debts — loans issued with little hope of recouping — is the result of application fraud, and each fraudulent credit application costs FIs $1,000 on average. Some studies have found that up to 40 percent of application fraud falls into the third-party fraud category.

Fraud 208

Fraud Technology Knowledge Base Study 208

PYMNTS

APRIL 18, 2019

Big news is in the offing for Walmart , Amazon and other chains that offer grocery ordering online – they have gotten a formal “green light” from the USDA to offer that service to recipients of the Supplemental Nutrition Assistance Program (SNAP). “As technology advances, it is important for SNAP to advance, too.”

Online 126

Online North Carolina New York New York City 126

PYMNTS

AUGUST 27, 2019

QuickBooks Online Payroll customers can now use the payroll platform to offer employees healthcare benefits, the company reported on Tuesday (Aug. Intuit’s technology-driven payroll solution leverages the power of the QuickBooks platform to help small to medium-sized businesses (SMBs) manage medical, dental and vision benefits.

Online 120

Online Study Management Payments 120

PYMNTS

JANUARY 11, 2019

But consolidation looms, according to some observers, and online food delivery services will eventually have to shift more focus away from consumers and toward restaurant operators in order to thrive in a crowded marketplace. Partnerships and technology are becoming increasing important in the delivery space. Postmates Funding.

Online 176

Online San Francisco Capital Operations 176

PYMNTS

OCTOBER 19, 2018

They are able to use cutting-edge technology, black-market websites and top-level, nimble and well-secured global networks to work their craft. We have to accept some part of that [friction] for the online world. There is no use in counting on some one-size-fits-all technological solution for that problem. Biometric Promise.

Fraud 189

Fraud Online social media Software 189

PYMNTS

MARCH 7, 2017

With the popularity and convenience of online shopping, it’s no surprise more retailers are looking to invest in various technologies to help provide a better in-store experience. In Zebra Technologies’ 2017 Retail Vision Study , it was found that a majority of retail decision makers are planning to invest in IoT.

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Study Retail Data Analytics 109

PYMNTS

DECEMBER 17, 2019

One study determined that roughly one-third of consumers have been victimized by fraud, leading them to contact their financial institutions (FIs) to change login credentials, cancel credit cards and guard against suspicious transactions. The Technology Gap That Fosters Fraudsters. Bigger Banks And The Problems With Data Security.

Technology 142

Technology Fraud Data Security 142

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

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Online Fraud Branding social media 101

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. Large-scale technology firms have fallen under fire for failing to comply with its requirements since it was first ratified.

Online 151

Online Report Payments Regulation 151

PYMNTS

DECEMBER 7, 2020

Yet how consumers are actually using digital tools to enhance or transform their shopping experiences depends greatly on local circumstances, including cultural preferences and technological development. Our study examines how consumers’ physical shopping experiences are being augmented — or in some cases entirely replaced — by digital ones.

Data 191

Data Study Online United States 191

PYMNTS

DECEMBER 18, 2020

The result has caused a paradigm shift to online and mobile ordering that allows customers to safely and conveniently pick up their food or have it delivered to eat at home. Other notable features that are almost universally offered by top performers include online ordering via website and curbside pickup options.

Study 144

Study Mobile User Experience Innovation 144

Bank Innovation

SEPTEMBER 19, 2016

Earlier last week a study was released by Mitek that ranked fifteen of the world’s banks from best to worst in one teeny tiny category: customer experience with the banks’ mobile deposit features. In this one category—which was somehow broken down into 51 sub -categories when the data was analyzed—Capital Read More.

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Study Customer Experience Capital Mobile 150

PYMNTS

MARCH 20, 2020

We have deep dives into in-house restaurant ordering apps and cloud technology, as well as a report on banks running short on large bills amid the coronavirus crisis. Uber Technologies reportedly has billions in the bank — a total that should reach as much as $6 billion by the close of 2020.

Technology 181

Technology Apple New York City social media 181

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

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Online Security Course Mobile 153