PYMNTS

DECEMBER 22, 2020

Many firms are eying new technologies that could accelerate their global B2B transactions amid these shifts. They will need to continue innovating these processes to stay on top of shifting B2B trends worldwide. One study predicted that virtual or contactless card payments will grow to $4.8 trillion reported in 2019.

Innovation 237

Innovation Cards Payments Study 237

PYMNTS

OCTOBER 10, 2018

Consumers expect to be met with technology wherever they go, and quick-service restaurants (QSRs) are no exception. That means being able to use features, like online and mobile app ordering and self-service kiosks, that make ordering faster and more convenient. That said, different customers have different expectations.

Innovation 152

Innovation Customer Experience Data America 152

PYMNTS

AUGUST 13, 2020

By comparison, the first 3-D Secure (3DS) technology provides consumers with a user experience marked by lengthy times for processing and verification. A 2019 LexisNexis study found that overall retail fraud attempts increased by two times year over year and three times since 2017. seconds on average through EMV 3DS.

Technology 248

Technology User Experience Fraud Comparison 248

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. LISNR Case Study. He added that “our customers buy our product because we offer advantages over the technologies mentioned here.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Digital Technologies Under COVID-19. British FI Nationwide U.K. Several U.K.

Technology 248

Technology ATM Video Tools 248

PYMNTS

NOVEMBER 25, 2019

Retail innovation comes from various places – and for the new decade, that includes quick-service restaurants (QSRs), the site of massive technological change. Self-service kiosks have been gaining popularity, and cutting-edge technology like biometrics is starting to be integrated. Loyalty, too, is a source of innovation.

Innovation 153

Innovation Retail New York City Minnesota 153

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Abrigo

OCTOBER 7, 2016

Have you purchased anything online recently? The benefits of utilizing e-commerce technology are readily apparent to us because they are personal: We find what we are looking for; we find it at a cheaper price; we can get it more quickly. One study by The Boston Consulting Group estimated that small and midsize U.S.

Technology 170

Technology Boston Software Study 170

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. When a consumer places an order by voice, it comes through the same ordering channel that an online or mobile order would.

Technology 121

Technology Maine Study Google 121

PYMNTS

MARCH 18, 2020

The Retail Innovation Commerce Connected Playbook , done in partnership with First Data, now Fiserv , reveals the resilience of live retail – pandemics and same-day delivery be damned. Or maybe things aren’t going down exactly as doomsday predictions would have us believe. If “Jurassic Park” taught us one thing, it’s that “life finds a way.”

Innovation 130

Innovation Retail System Technology 130

PYMNTS

SEPTEMBER 3, 2019

Two hundred and seventy-four years later, those words are the perfect framework for understanding what will define the next decade of innovation in payments and any ecosystem that touches it. Sometimes those innovations disrupted old models and players; other times they made them better and more efficient. The Invisible Innovators .

Innovation 223

Innovation Payments Branding Cards 223

PYMNTS

DECEMBER 18, 2020

The result has caused a paradigm shift to online and mobile ordering that allows customers to safely and conveniently pick up their food or have it delivered to eat at home. So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time?

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

MAY 19, 2020

Voice assistant technology already had an audience even before the coronavirus outbreak gave it a big boost, as it has now radically reshaped consumer habits and preferences on a global scale. According to PYMNTS’ latest consumer data on the subject, 47 percent of millennials have shifted their routines online, while 45.1 Another 41.8

Technology 205

Technology Millennials Retail Report 205

Bank Innovation

MAY 3, 2017

Facebook is the key to online traffic—but most small businesses run to the social media king to drive in-store traffic, too. conducted by digital marketing technology company Netsertive. More than 40% of SMBs will turn to Facebook for a boost in in-store traffic, according to a survey of 250 SMBs across the U.S.,

social media 239

social media Study Survey Online 239

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. These technologies bring more options for consumers to order and pay for their meals, such as kiosks and mobile ordering. In one new approach, some QSRs are offering delivery beyond the home and office.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

MAY 29, 2020

Financial institutions (FIs) have been adapting their platforms and technologies to better suit the needs of more digital consumers for decades, but the coronavirus has placed new importance and pressure on accelerating these efforts. Developments Around The Cloud Banking World. Developments Around The Cloud Banking World.

Digital Banking 230

Digital Banking Innovation Online Technology 230

PYMNTS

MARCH 7, 2017

With the popularity and convenience of online shopping, it’s no surprise more retailers are looking to invest in various technologies to help provide a better in-store experience. In Zebra Technologies’ 2017 Retail Vision Study , it was found that a majority of retail decision makers are planning to invest in IoT.

Study 109

Study Retail Data Analytics 109

PYMNTS

JULY 29, 2020

(and a can-do spirit), a country that rewards ambition and innovation — and where individual success stories of, say Google and Amazon customers are folded into the testimony in efforts to show how tech can help smaller firms pivot and embrace the great digital shift. Experiments — And Trust .

Innovation 168

Innovation Apple Google Texas 168

PYMNTS

JULY 22, 2019

Much of the excitement surrounding automated retail — aka cashierless retail — has been driven by Amazon Go, but the enthusiasm for “just-walk-out” technology has been tempered by the stores’ limited locations. French retail giant Carrefour SA has also been testing camera and image-recognition technology in grocery stores.

Innovation 125

Innovation San Francisco Retail Study 125

PYMNTS

JUNE 19, 2019

million in fresh funding, capital that will go toward “a B2B offering (that allows) individual travel agents at large online travel management companies and tour operators to offer a ‘seamless travel experience’ to their end customers, making the booking experience simpler, faster and cheaper.”. That includes the payment of airline fares.

Innovation 152

Innovation Industry United States Payments 152

PYMNTS

JUNE 12, 2019

Online universities have become common as more students seek convenient, flexible ways to earn degrees. Western Governors University (WGU), a nonprofit online university based in Salt Lake City, was founded in 1997 by 19 governors of western U.S. Stress-Free Studies. states to create a skilled workforce.

Online 145

Online Fraud Analysis Study 145

PYMNTS

SEPTEMBER 28, 2020

Saudi Arabia and the United Arab Emirates are attempting to square away increasing consumer use of online channels with their privacy and banking standards. Large-scale technology firms have fallen under fire for failing to comply with its requirements since it was first ratified.

Online 151

Online Report Payments Regulation 151

PYMNTS

MARCH 13, 2019

A vast majority of firms in that sector surveyed by Forrester (and commissioned by TransUnion) – 99 percent of them, in fact – view open banking as beneficial to financial services, as reported by Enterprise Innovation. Additionally, as many as 46 percent expect to see better customer experiences.

Study 155

Study Customer Experience Fintech Survey 155

PYMNTS

DECEMBER 17, 2019

One study determined that roughly one-third of consumers have been victimized by fraud, leading them to contact their financial institutions (FIs) to change login credentials, cancel credit cards and guard against suspicious transactions. The Technology Gap That Fosters Fraudsters. Bigger Banks And The Problems With Data Security.

Technology 142

Technology Fraud Data Security 142

PYMNTS

MAY 20, 2020

The upgrade and innovation centered around its flagship Tmall Genie smart speaker will use proprietary technologies that combine AI and the Internet of Things (IoT). The Tmall Genie’s latest model has a 10-inch screen and supports a variety of live concerts and online classes in addition to Taobao Live.

Kentucky 253

Kentucky Study Conference Innovation 253

PYMNTS

MAY 28, 2020

Businesses that did not have online shopping channels were unable to sell their products, and restaurants that did not offer online ordering for pickup or delivery could not serve their customers. Confronted with the option, most SMBs chose to innovate. Our study finds that 33.4

Maine 182

Maine Data Innovation United States 182

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

SEPTEMBER 20, 2019

Sales of counterfeit goods, particularly on third-party sites that facilitate transactions between individual buyers and sellers, have skyrocketed with the advent of online shopping. Online Luxury and the Importance of Authentication. trillion by 2020.

Online 118

Online Millennials Community Fraud 118

PYMNTS

JUNE 1, 2018

Between 2015 and 2017, the amount of lending to small businesses by the five leading online lending providers increased 50 percent, according to a new report from NDP Analytics, a Washington, D.C.-based The report, entitled “The Economic Benefits of Online Lending to Small Businesses and the U.S. based economic research firm.

Lending 103

Lending Online Community Washington 103

PYMNTS

JULY 12, 2018

New York’s Department of Financial Services is recommending that online lenders are subjected to the same scrutiny and regulations that traditional banks face. Cuomo on June 1, 2017, required DFS to study online lending in New York State and submit a report of its findings. A bill signed by Governor Andrew M.

Online 100

Online New York Lending Regulation 100

PYMNTS

DECEMBER 3, 2019

They are trading the experience of sitting down in a booth or at a table for the convenience of having their meals arrive at their doors with mobile technology that provides access to a variety of menu items with a few taps in the digital age. The share of restaurants with in-house mobile ordering capabilities is 18 percent.

Innovation 130

Innovation Mobile Fraud Cards 130

PYMNTS

MARCH 20, 2020

We have deep dives into in-house restaurant ordering apps and cloud technology, as well as a report on banks running short on large bills amid the coronavirus crisis. In-house ordering apps are typical for large quick-service restaurant (QSR) companies, with only those who are willing to take risks and innovate standing out from the herd.

Technology 181

Technology Apple New York City social media 181

PYMNTS

DECEMBER 7, 2020

Yet how consumers are actually using digital tools to enhance or transform their shopping experiences depends greatly on local circumstances, including cultural preferences and technological development. Our study examines how consumers’ physical shopping experiences are being augmented — or in some cases entirely replaced — by digital ones.

Data 191

Data Study Online United States 191

PYMNTS

JANUARY 25, 2021

The pandemic has been a powerful catalyst for the adoption of digital technology in how people work, socialize and, perhaps most significantly, shop. consumers now prefer making their purchases online, and the majority of them want digital-native experiences. consumers want better buy online, pickup in store (BOPIS) options.

Study 222

Study United States Online Innovation 222

PYMNTS

NOVEMBER 8, 2019

Innovations — some more fantastical than others — keep emerging, though. In conjunction with the new initiative, Mastercard also released a study that discovered the overwhelming majority of individuals and business leaders (90 percent) feel data privacy is universally important. Vein recognition? Voice patterns?

Innovation 120

Innovation Fraud Security Data 120

PYMNTS

DECEMBER 7, 2020

Most are encouraging employees to work from home while also moving their back-office operations online, and payments operations are no exception. It is no longer feasible to wait until the end of the month to handle expense reports and supplier payments, forcing firms to search for digital innovations that can keep their cash flow in check.

Management 268

Management Cards Company Innovation 268

Bank Innovation

SEPTEMBER 19, 2016

Earlier last week a study was released by Mitek that ranked fifteen of the world’s banks from best to worst in one teeny tiny category: customer experience with the banks’ mobile deposit features. In this one category—which was somehow broken down into 51 sub -categories when the data was analyzed—Capital Read More.

Study 150

Study Customer Experience Capital Mobile 150