PYMNTS

NOVEMBER 24, 2020

At a time when the global pandemic and ensuing economic upheaval have blurred the boundaries between traditional means of payment, the CEO of global payment- and banking-solution provider i2c says the biggest business opportunity ahead will be in credit, with mobile becoming the biggest game-changer. All About Mobile.

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Mobile social media Fintech Innovation 310

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Bankers often think from the bank’s perspective or from the regulator’s perspective. What is the bank’s value proposition versus the competition?

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Customer Experience Training Strategy social media 195

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Bankers often think from the bank’s perspective or from the regulator’s perspective. What is the bank’s value proposition versus the competition?

Customer Experience 195

Customer Experience Training Strategy social media 195

PYMNTS

DECEMBER 14, 2020

It’s been a busy year in digital banking as the pandemic has driven consumers online to manage as much of their day-to-day lives as possible. When Bank of America Rewards Executive John Sellers glanced at his in-house numbers over the last year, the evidence was plain to see.

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Video America Online Mobile 292

PYMNTS

SEPTEMBER 17, 2020

“Pandenomics” may usher in a new age for mobile check capture and deposits. In an interview with Karen Webster, Mike Diamond , general manager of digital banking at Mitek , said it’s unlikely that customers will revert back to their branch-intensive, pre-pandemic banking behaviors. We never will. But then came the hard part.

Mobile 296

Mobile Digital Banking ATM Industry 296

Abrigo

JANUARY 24, 2024

But first, understanding how FedNow works can help AML and fraud professionals better prepare their credit unions for adoption and avoid new fraud risks. Prevent fraud when adopting FedNow Credit unions can prevent fraud as they connect to FedNow. Use this guide to understand available tools and the steps AML and fraud teams should take.

Fraud 221

Fraud Payments Software Policies 221

Abrigo

JULY 25, 2023

How offering FedNow instant payments affects fraud & AML/CFT compliance What financial crime staff can do to prepare fraud and AML functions for implementing the FedNow Service for instant payments. Would you like other articles on fraud and AML/CFT compliance in your inbox? Instant payments service What is FedNow?

Fraud 195

Fraud Payments Security Resources 195

PYMNTS

NOVEMBER 10, 2020

Now that number is expected to grow as the economic downturn makes it even more difficult for the unbanked to save the funds they need to meet checking account minimums and enter the banking world. Breaking the Unbanked Banking Loop. on its platform. on its platform.

Mobile 150

Mobile Meeting Tools Payments 150

South State Correspondent

OCTOBER 12, 2022

While “customer delight” is a worthy goal, few banks should focus on the concept. Instead of trying to “Wow” your customer, in this article, we present the “time-on-task metric” (and its companion, the Customer Effort Score (CES) framework) and detail not only why it matters but why it can change the course of your bank.

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Study Examples Branding Survey 195

PYMNTS

DECEMBER 29, 2020

Debit solutions draw on funds consumers already have in their bank accounts, and while this makes them reassuring to debt-wary consumers, it can have implications if these details are snatched by fraudsters. Getting security right also means balancing customers’ security and privacy concerns. Around The Next-Gen Debit World.

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Fraud Cards Analysis Tools 303

PYMNTS

DECEMBER 21, 2020

Rewards points and programs may spur customers to make purchases, but do they inspire loyalty that lives on after the transaction is made? But the pandemic is changing the consumers’ expectation of their rewards programs and how they them — beyond air miles and beyond cash back.

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Data social media Tools Analytics 296

PYMNTS

OCTOBER 22, 2020

From that super app platform, a firm has a natural launching point of an entire ecosystem and a doorway into their users’ daily interactions, running the gamut from travel and transportation to healthcare, banking, lifestyle and beyond. Being the provider that can provide that supersized umbrella for clients is a tempting proposition.

How To 151

How To Regional Training Mobile 151

Qudos Bank

FEBRUARY 15, 2024

Looking for a way to make or receive safer bank transfers/payments? Osko payments can be made using BSB and bank account details or PayID. Banking just got easier thanks to PayID, and setting up your PayID is a short, simple process that you can do right now. How do I register my PayID with Qudos Bank?

Fraud 52

Fraud Security Mobile Payments 52

PYMNTS

JULY 30, 2019

The gold standard of marketing is, was and ever shall be the same: Put the right product in front of the right consumer at the right time. Though much has changed in how that is done, that basic tenant remains the same. But the challenges are real, too, and we need to give banks an attainable path to get through them.”.

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Data Tools Mobile Branding 190

PYMNTS

DECEMBER 10, 2020

Consumers were forced to swiftly adapt to a world where their primary way to interact with businesses or banks became digital-first, with the pandemic seemingly increasing the number of consumers turning to digital tools to conduct their financial activities. Developments From Around The World of Digital-First Banking.

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ATM Tools Study Mobile 233

PYMNTS

JANUARY 27, 2021

Going to the branch still outscores using a bank website, according to PYMNTS’ recent Paradigm Shift report , and consumers would still rather get their messages from their financial institution via an email than via a mobile app. Those outcomes may look surprising at first glance, given the rapid digitization of the world.

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Video Data Meeting Examples 226

PYMNTS

MAY 7, 2020

back to some semblance of “normal” has challenges — and opportunities for banks, especially community banks and credit unions. The challenge lies with serving the needs of the individual who may be hesitant to go back to the old ways of banking — of walking up to teller windows, of handling cash in envelopes.

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ATM Examples Mobile Community 307

Gonzobanker

JUNE 1, 2023

A recent Gallup survey notes 48% of Americans are worried about the safety of their money in banks. How worried are bank boards? So Gonzo Bankers, are you feeling like the worst of the banking chaos is behind you, or are you peering around the corner like you’re in a classic horror-movie scene?

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Capital Strategy social media Analysis 158

PYMNTS

DECEMBER 11, 2020

Consumers were flocking to digital and mobile banking well before the pandemic’s onset, but social distancing and limited branch operations highly accelerated that uptake. that it is the exact same bank when they walk in, [however]. It goes to consistency of process,” he said in a PYMNTS interview. They need to feel.

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Groups Mobile Tools Branding 169

PYMNTS

APRIL 21, 2020

This is leading companies of all kinds to navigate how to reach them remotely. Financial institutions (FIs) are among the entities that are working to securely meet clients where they are through mobile and online channels to complete tasks that would more often be completed in person. and 34 other countries. and 34 other countries.

Mobile 302

Mobile Security Fraud Technology 302

Abrigo

AUGUST 22, 2022

Still the number one type of fraud in banking. According to the ABA’s 2019 Deposit Account Fraud Survey Report , banks identified $25.1 Mobile depositing of checks, for example, has actually made check fraud easier. Find out what the latest iteration looks like. Takeaway 1 The lottery or sweepstakes scam is becoming popular.

Fraud 195

Fraud Trends Survey Technology 195

PYMNTS

NOVEMBER 12, 2020

PYMNTS’ November 2020 Disbursements Tracker® , done in collaboration with Ingo Money , states that “FIs that support digital and mobile payment tools could help these consumers access financial solutions without using traditional accounts, but many FIs must address age-old challenges before they can roll out such tools.” In a word, “legacy.”

Mobile 202

Mobile Study Tools FDIC 202

PYMNTS

MAY 28, 2020

True service-related issues appear when comparing legacy ATMs to modern digital banking solutions. Failing to understand how products fit into the larger services scope could be a mistake for FIs, especially if the focus on the customer experience is lost in the mix. We try to make sure our ATMs meet [their] specific needs.”.

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ATM Video Mobile Digital Banking 130

PYMNTS

NOVEMBER 23, 2020

And even before then, as evidenced by an earlier conversation between Karen Webster and Drew Edwards , CEO of Ingo Money , mobile deposit fraud was increasingly becoming a favorite vector for criminals. Back then, Edwards noted that mobile check fraud was escalating so much that some banks were shutting off the feature entirely.

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Fraud Mobile Technology Course 252

Independent Banker

JANUARY 31, 2022

With consumer expectations seeming to evolve faster every year, community banks could consider partnering with a fintech to keep up with technological innovation. Those conversations, he says, centered around whether community banks could compete against this brash group of newcomers. Matt Gallman, Drummond Community Bank.

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Community Bank Community Fintech Risk Management 159

Gonzobanker

APRIL 11, 2023

It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest. And it will happen again.

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Digital Banking social media System Customer Experience 148

PYMNTS

AUGUST 7, 2020

Many are demanding seamless, instant transactions that they can complete with their smartphones, but enabling these experiences comes with challenges, according to Vikram Dewan , chief information officer of Deutsche Bank ’s corporate banking division. How Expectations Surrounding Payments Are Changing.

Payments 301

Payments Fintech Innovation US 301

PYMNTS

MARCH 18, 2019

Is there a right way and wrong way to innovate? For banks interested in transforming their brick-and-mortar branches, maybe, according to Diebold Nixdorf Senior Director of Advisory Services Chris Gill. One of the all too common mistakes banks make is letting the technology take the lead.”. It’s easy to let that happen, he said.

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Technology Innovation Strategy System 237

Independent Banker

FEBRUARY 28, 2023

Derek Williams, president and CEO of Century Bank & Trust in Milledgeville, Ga., wanted to be a financier before finding his way to community banking. He has served as president and CEO of $365 million-asset Century Bank & Trust in Milledgeville, Ga., It’s kind of an anti-banking history!” for eight years.

Community 172

Community Community Bank Georgia San Antonio 172

Chris Skinner

JUNE 19, 2017

He gave an insightful presentation around how the world is changing, and how banks are moving from the age of brick to glass to air. He gave an insightful presentation around how the world is changing, and how banks are moving from the age of brick to glass to air. Thanks Derek.

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Big Data Mobile Customer Experience Analytics 270

PYMNTS

FEBRUARY 26, 2019

In the banking world, amid the continued shift to digital services, the mobile device might just be the fulcrum. According to Sherif Samy, senior vice president of North America at Entersekt , banks have an inherent advantage in place when seeking to bring new features and services to clients: trust. Trust At The Beginning.

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Mobile Examples Millennials Digital Banking 181

PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Around the Digital Banking World. Other banks are looking to upgrade the way they’ve designed their mobile banking features, including U.S.

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Digital Banking Mobile Meeting Fintech 189

PYMNTS

JANUARY 14, 2021

There is no shortage of digital-only banks offering a smoother onboarding process, a slick mobile interface and fee waivers in an effort to tempt consumers to leave their traditional bank. 14) that it is jumping into the world of mobile banking with the launch of a debit rewards product somewhat eye-catching.

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Mobile Cards Security Lending 178

PYMNTS

NOVEMBER 19, 2020

The pandemic has had an impact on digital wallet usage – in other words, up and to the right. Blackhawk Network noted that mobile wallet adoption in the U.S. Stats like that are in the news this week as Google Pay, by virtue of a revamp , is on its way to becoming a hyperconnected “super app” – tied to smart banking profiled this week.

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Google Mobile Apple Survey 254

PYMNTS

JUNE 26, 2020

Countless think pieces have been written about how cash is on its last legs, but somehow it keeps sticking around. Brett Narlinger , head of global commerce at branded payments provider Blackhawk Network , said some of that stems from consumers who lack banking system access and find cash the easiest way to handle transactions.

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Payments Retail Mobile Technology 249

PYMNTS

JULY 16, 2020

puts Europeans at risk of American government surveillance without a right to challenge it. Goldman Sachs reported that consumer deposits grew by a record $20 billion to $92 billion during the second quarter, as the bank continued to expand its digital consumer platforms. Can Mobile Solve a City’s Transit Payment Challenges?

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Data US Payments America 148

PYMNTS

APRIL 10, 2020

Consumers aren’t so much becoming different people, as PYMNTS’ latest mobile wallet adoption data indicates, but they are reevaluating a lot of priorities as they are recentering their lives on digital. Mobile Wallets’ Moment to Shine? Companies often pay lip service to being customer focused and customer centric. Not So Much.

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Mobile Payments Cards Branding 170