PYMNTS

JULY 10, 2020

“This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience,” our report noted. Our July study found that while approximately 167.1 Our July study found that while approximately 167.1 million – 16.4 million – 16.4

Report 197

Report social media User Experience Training 197

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

FirstInternet

NOVEMBER 23, 2020

A recent Stanford University study shows that employees who work remotely not only put in a full day’s work, but are often more productive than they were when at an office. It may be time to call the remote workforce experiment a success and garner cost savings that could provide a competitive advantage.

social media 98

social media Taxes Study Retail 98

PYMNTS

DECEMBER 3, 2019

Small Business Credit Card Satisfaction Study, businesses are twice as likely as consumers to switch credit card brands, with many small businesses serving “relatively low” scores for issuers’ rewards, benefits and services. A recent report from J.D. According to its inaugural U.S. Walmart Boosts Cards For India SMBs.

Cards 101

Cards Innovation Tools Study 101

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

Perficient

AUGUST 20, 2020

B2B Players Can’t Offer B2C Experiences (Or Can They?). Lack of Unique Content (for Manufacturers and Retailers). These may have many components, such as: Organizational Bias: Key members of your management team may have a bias against SEO. The discussions that follow will also help you expose management bias.

Google 452

Google Examples Trends Tools 452

PYMNTS

NOVEMBER 8, 2019

Citi: Turning Digital Payments Acceptance Into A Corporate Cash Management Play. That is to say, as organizations expand on an international scale and reach new customers, those businesses must allow consumers to pay the way they want for the optimal end-user experience. Profits, yes — on the horizon, according to management.

Apple 100

Apple Cards Fraud User Experience 100

PYMNTS

JULY 27, 2016

Power report on retail banking in the U.S., which revealed that, for the first time in the study’s six-year history, satisfaction with midsize banks dropped, while regional banks’ satisfaction levels plateaued. ” That means providing a seamless and consistent user experience across platforms. ”

Regional 100

Regional Community Bank Community Study 100

PYMNTS

SEPTEMBER 26, 2016

Earlier this year, cybercriminals stole $81 million from the Bangladeshi central bank, and they also stole the trust that the SWIFT global payments network had built with its 11,000 users. According to a study by PYMNTS in conjunction with fraud detection company Forter, fraud jumped 137 percent in the U.S.

Security 100

Security Fraud System User Experience 100

PYMNTS

DECEMBER 4, 2017

NXT-ID and FitPay are also working on a smart strap for analog watch faces by Wearatec, and some smart key fobs enabling users to make payments, log onto network-based computers, start vehicles and unlock the doors to homes, apartments and cars. Why can’t all these payment platforms just get along?

Payments 112

Payments Risk Management Data Branding 112

Independent Banker

DECEMBER 31, 2021

of buy now, pay later users experience credit score degradation. A Credit Karma/Qualtrics study found that 34% of those who used these services have fallen behind on one or more payments, and 72% had their credit score lowered. Quick Stat. Source: Credit Karma/Qualtrics Survey. BNPL: The community bank play.

How To 91

How To Community Bank Community Lending 91

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Banking organizations remain over-managed and under-led.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

NCR

JUNE 29, 2016

According to the Millennial Disruption Index , a 3 year study of approximately 10,000 respondents, 71% of Millennials would rather visit the dentist than listen to what banks are saying. Restaurant bills are split using p2p payment apps, savings are managed by robo advisors and student loans are applied for on mobile devices.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

AUGUST 15, 2019

A pair of late 2016 studies indicated that Japanese consumers, despite being digitally enthused, vastly preferred to make their payments in cash , with 70 percent of consumers across demographic groups reflecting that preference. When studied three years ago, the biggest problem mobile and digital payments expansion faced in Japan was cash.

Mobile 154

Mobile Payments National Marketing 154

PYMNTS

DECEMBER 30, 2016

which provides enterprise-grade subscription management platforms to thousands of businesses worldwide, found that the total payment volume (TPV) of same-store sales for subscription businesses increased year over year by 17 percent on Black Friday and 16 percent on Cyber Monday. Recurly Inc.,

Community 129

Community User Experience US Company 129

Celent Banking

JULY 22, 2016

We first heard of Zapp in 2013, and even included a case study in a Celent report published in September 2013. Visibility to a much broader pool of transactions should be very helpful when developing risk management, loyalty and other value added services. So, if that's the case, can MasterCard help accelerate Zapp's launch?

Cards 100

Cards Case Study Mobile Payments 100

PYMNTS

AUGUST 6, 2020

Consumers value seamless, personalized checkout experiences, which means retailers who wish to earn their business must accommodate their various preferred payment methods. Subpar experiences can cause customers to avoid doing business with merchants in the future or even abandon their transactions altogether.

Report 159

Report UX Regional Retail 159

PYMNTS

JUNE 17, 2016

Larger multibillion dollar retailers do no better at eliminating the friction associated with transacting online than their smaller million to ten million dollar merchant counterparts. Large retailers leave their customers abandoned at the virtual checkout aisle at the same rate that the smaller guys do. Size doesn’t matter.

Retail 100

Retail Online System Strategy 100

PYMNTS

APRIL 11, 2017

However, in his capacity as Safaricom’s CEO, Joseph saw that M-Pesa could play much bigger role on the larger stage of micro-transactions over and above lending — it could change the way people move and manage money. For the purposes of this study, extreme poverty was defined as living on less than $1.25 What’s Next .

Mobile 119

Mobile Study Survey United States 119

CB Insights

OCTOBER 31, 2019

But while many chatbots didn’t meet users’ high expectations, they haven’t entirely fallen short. Today, the bots are still being used across industries like fintech, healthcare, sales and CRM, retail, and even law — and they’re having important, though quiet, effects. Managing money is a complex undertaking.

Industry 78

Industry Examples Tools Retail 78

FICO

MARCH 6, 2020

I also manage the partner channels and programs for our financial crime compliance solutions. In 2014, I joined Tonbeller as Head of Sales & Channel Operations and became Management Board member shortly thereafter. FICO brings AI and advanced analytics to risk management, fraud detection, collections and much more.

Compliance 81

Compliance Technology Fraud Analytics 81

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. The secrets of user growth. To build a successful personal finance management tool, it’s important to understand the dynamics of user acquisition and growth. Stash teaches its users how to invest.

Tools 78

Tools Millennials US Maine 78

CB Insights

MAY 15, 2019

Key people: Annie Ye, Head of DAX, Senior Vice President, DBS Innovation Group; Neal Cross, Managing Director & Chief Innovation Officer. DAX has also worked with the DBS Innovation Group (DiG) on Hack2hire, a hackathon that allows participants to code their way into a career at DBS, and the UNI.CORN management internship program.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

DECEMBER 5, 2016

I couldn’t think of a more relevant metaphor for the tectonic shifts that have influenced the direction of the payments, commerce and retail ecosystems over the last several years. There are eight such shifts now happening quietly and forcefully beneath the surface of what we define as payments, commerce and retail today.

Retail 100

Retail Payments Mobile Innovation 100

CB Insights

OCTOBER 31, 2017

The Pivot : We came up with a fresh take on the plethora of AR-style apps that create visual effects based on face detection and tracking… [Poor user experience] had a big impact on our retention metrics. … we never managed to raise the next round in time so … the ugly reality slapped us hard. Product: Guvera.

Company 78

Company US San Francisco Capital 78

CB Insights

APRIL 3, 2018

Retail is under pressure to crack the AI code. After all, corporations in every industry are scrambling to adapt and integrate artificial intelligence into their products — and retail is no exception. 15-Min Flash briefing: Can AI Save Physical retail? Using CB Insights data, we dug into the changing retail landscape.

Retail 78

Retail Online Branding Strategy 78

CB Insights

NOVEMBER 16, 2017

He positioned himself on both sides of the Groupon deal through various privately-owned investment vehicles and management roles. And as the number of internet hosts increased, according to a study by the Internet Systems Consortium, the need for efficient optical network technology did, too. The way he did this was controversial.

Lending 78

Lending Capital Company Google 78

CB Insights

DECEMBER 14, 2017

New Frontiers in Retail Tech. Download this research briefing to see how corporates and startups are shaping the future of retail with tech. They don’t need to rely on traditional retail stores for exposure. They’re competing more efficiently by rethinking not just the product, but also the retail model.

Video 78

Video Branding Company Strategy 78