PYMNTS

FEBRUARY 21, 2020

The fact that the last mile is the hardest mile has become something of a truism in modern eCommerce, simply because that is so often where the user experience breaks down and ultimately fails. The hope, according to Hachmon, is to give retailers better end-to-end control of their consumers’ experience.

New York 201

New York Metro User Experience Retail 201

Payments Source

DECEMBER 7, 2017

Establishing trust, especially when it comes to online payments, is critical. People need to feel secure and confident that their personal boundaries won’t be crossed or their information misused, writes Rik van't Hof, director of product management front-end for Ingenico e-commerce.

User Experience 63

User Experience Online Security Management 63

PYMNTS

MAY 20, 2020

This is a difficult time to be an entrepreneur — the retail landscape is shifting under our feet, and the old way of doing things no longer works,” Shopify said in a statement. It combines the features of Shop Pay, which provides one-click checkout, and Arrive, which enables online order tracking.

Tools 253

Tools User Experience ATM Cards 253

PYMNTS

JUNE 2, 2016

Just about a decade ago, the checkout process at a retail shop was pretty simple — customers would wait in line to give their purchases to the cashier, who stood at a fixed point in the store, and then pay using cash or a credit card. As payments methods continue to evolve, customers increasingly expect a full-service checkout experience.

Retail 100

Retail Software User Experience Payments 100

Perficient

JUNE 24, 2023

Whether you’re focused on growth marketing like experimentation / personalization, scaling your e-commerce revenue, or migrating to a new content management system, we’ll provide insights and recommendations for leveraging Optimizely’s product suite.

Tools 251

Tools Digital Strategies Analytics System 251

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. These extensions will only be granted to a select few retailers, however. About the Tracker.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

MARCH 9, 2017

Burkhart will be one of many innovator CEOs on Innovation Project’s The Future Meets The Present Right Now: Can Retail Keep Pace? Skyler Fernandes and current Proudwork CEO — former Rakuten.com CEO — Fumio Kobayashi to discuss the rapidly resetting world of retail — and what merchants can do other than just “going digital.”.

Retail 101

Retail How To User Experience Innovation 101

Gonzobanker

MARCH 28, 2024

A key aspect of digital transformation centers around which retail and business digital platforms an institution will place its faith in for future growth and customer retention. For example, does the institution want a unified experience for consumers and small businesses to differentiate from competitors?

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

Bank Innovation

OCTOBER 5, 2018

One of the biggest impediments for banks in acing customer service and user experience is being unable to seamlessly manage cross-product, cross-channel interactions. Trust […].

America 150

America User Experience Mobile Management 150

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. The banks signing on to the new offering include marquee names such as Goldman Sachs, Barclays and Citigroup.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

OCTOBER 20, 2017

Customers can easily lock their debit cards online or via Citibank’s mobile app if a card is misplaced. Since our customers are increasingly active on mobile or online, we’re giving them another tool to directly control their account activity across the bank.”.

Cards 108

Cards User Experience Mobile ATM 108

Perficient

JANUARY 16, 2023

It was a 1970s version of a retailer offering a financial product – credit, to enable sales and, if mom didn’t pay the charge in full at the end of the month, increase profits on the transaction via charging interest. Embedded Finance and Blockchain .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

OCTOBER 18, 2018

17) that it will enable tokenization services on all cards by 2020, as part of its Digital Commerce Solutions, a suite of offerings geared toward making online transactions speedier and more secure. Mastercard will work with Adyen, Digital River, Stripe, Square, Worldpay and its own eponymous gateway services to bring tokens to retailers.

Cards 150

Cards Security Online Branding 150

PYMNTS

APRIL 23, 2018

Brick-and-mortar retail has spent the last decade building bridges to the digital world so a new generation of digital consumers can move fluidly between them. What’s been largely left behind, however, is a payments experience that moves just as seamlessly between those worlds. Sang Ahn, VP and general manager of Samsung Pay U.S.

Samsung 167

Samsung Payments Retail Cards 167

PYMNTS

JULY 6, 2020

The July 2020 edition of The Subscription Commerce Conversion Index – Adding Value With Subscription Features – looks at the connection between value as consumers see it, as recurring revenue firms use new tools and tactics to manage churn and ensure continued growth. Scores Rise, But Churn Looms. First, the good news. Approximately 167.1

User Experience 144

User Experience Training Examples Survey 144

PYMNTS

JULY 7, 2017

Goldman Sachs, the Wall Street bank that has been offering more services to retail consumers in the last few years, is working on a mobile app for the iPhone. Our goal in engineering is to facilitate the creative, iterative, and data driven creation of our all digital retail bank.

Mobile 101

Mobile UX Lending User Experience 101

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success.

UX 210

UX Retail Technology Mobile 210

PYMNTS

FEBRUARY 7, 2020

A genuine sea of change is rising in terms of how merchants want to interact with their shoppers and how consumers want to manage their transactions. Stripe Powers Digital, In-Store Payments For Lightspeed Retail, Restaurant Customers. Why Consumers Are Firing Traditional Retailers. and Canada. and Canada.

Google 123

Google Retail United States Online 123

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account. And when it isn’t?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

APRIL 24, 2020

. COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members.

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

MAY 16, 2018

It looks like Macy’s comeback plans are actually starting to take hold, as the long-struggling department store chain managed to pick up the pace on profits and notch a fairly sizable earnings beat, according to CNBC reports. Macy’s has felt the sting of diminished foot traffic and margins as consumers buy more online.

Branding 100

Branding Retail User Experience Online 100

PYMNTS

JUNE 5, 2017

In the retailer’s latest move, it’s looking to change public perception with two new hires to boost its digital initiatives. Mike Robinson also rose through the ranks at Macy’s and was just named the executive VP of product management and customer experience.

Customer Experience 100

Customer Experience User Experience Leadership Retail 100

PYMNTS

JANUARY 28, 2021

There’s no denying that consumers of all ages are increasingly comfortable shopping online, but when it comes to younger, digitally native customers, it turns out they’re also increasingly comfortable selling online, too. Resale Versus Rental. “I But it wasn’t always that way. Dummy Proof.

Strategy 192

Strategy Branding Mississippi Comparison 192

PYMNTS

JUNE 4, 2019

It will also offer customers the ability to better manage travel abroad via improved visibility and control of money. “Today, one in five payments is a cross-border transaction, whether that’s from a consumer traveling internationally or buying from an international seller online,” Charlotte Hogg, CEO, Europe, Visa.

Payments 139

Payments Charlotte User Experience Innovation 139

FICO

JANUARY 7, 2021

Here are the 5 most popular 2020 posts on decision management. #1. That efficiency, especially in retail and transportation, will become a strategic asset that will define the industry, potentially for a generation. And in the case of digital transformation, the best way to achieve this is with a decision management platform.”.

Management 52

Management Analytics Strategy Data 52

PYMNTS

DECEMBER 23, 2016

The mission of the business is to help empower retailers to build engagement with their customers through a search that understands natural language, is personalized for each shopper and is continually learning and adapting to the latest consumer trends. This can especially be the case in eCommerce. billion shopper interactions each month. “We

Data 100

Data User Experience Retail Trends 100

PYMNTS

JANUARY 15, 2019

And, while customers have a favorable view of many of these technologies, QSR managers tend to have more of an old-school outlook. That is, over 90 percent of QSR managers see the counter as positive and satisfying experiences per the PYMNTS Restaurant Readiness Index , but only 62.5 percent of customers. percent of customers.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

FEBRUARY 22, 2017

Las Vegas is a mecca for great entertainment and great food,” said Gus Lopez, general manager of Amazon Restaurants. The amazing user experience on Amazon platforms is the best, and we want to associate ourselves with the best in the industry.”

Las Vegas 131

Las Vegas Los Angeles Miami Atlanta 131

PYMNTS

OCTOBER 2, 2018

What would one say about a computer geek who said he could protect their online identity , and while doing do would make a bold move against the likes of Facebook and Google ? Technology that enables consumers to control their data as they shop, pay and perform other tasks online. As consumers become more cautious — cynical?

Data 189

Data Online Google social media 189

Bobsguide

JULY 12, 2022

Retail banking customers now expect on-demand, fully digitalised experiences, hyper-personalised services, and around-the-clock assistance. Customers need a consistent omnichannel experience with improved support services. Plug and play – a growing trend.

Software 88

Software Customer Experience User Experience Mobile 88

PYMNTS

OCTOBER 29, 2020

Consumers have left the stores and moved online to shop and pay, and businesses have been quick to follow. This rapid expansion has created an unprecedented need for merchants to optimize their payment operations in a way that is cost-effective and has the potential to enhance user experience.

Payments 109

Payments Analysis Operations Resources 109

PYMNTS

DECEMBER 30, 2016

Every year, the holiday season brings a flurry of consumers into retail locations to find that perfect gift for friends and family. But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores.

Tools 122

Tools Retail Payments US 122

PYMNTS

DECEMBER 4, 2018

When it comes to a loyalty program, it’s all about a good user experience. Targeted rewards and offers can help convert browsing (and tentatively filled online baskets) into sales, which “help the loyalty experience, help the brand experience with the card program and help the retailer, so it is a win for all three.”.

Payments 191

Payments Millennials Cards Course 191

Perficient

AUGUST 20, 2020

The advent of COVID-19 has only accelerated that trend, as people spend more and more time online. B2B Players Can’t Offer B2C Experiences (Or Can They?). Lack of Unique Content (for Manufacturers and Retailers). Organizational Ignorance: A lack of understanding in the management team may not be your only issue.

Google 452

Google Examples Trends Tools 452