PYMNTS

SEPTEMBER 14, 2020

But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years. A combination of forces — Netflix’s own content and technology innovations and advances in hardware and software — helped them consistently attract more eyeballs.

Innovation 245

Innovation Video Course Meeting 245

PYMNTS

JANUARY 30, 2020

These operations are quantifiably more efficient: A recent study found that customers typically spend nine minutes to acquire a check from a bank teller, but only 40 seconds to complete the same task with a self-service kiosk. “We These new functionalities have provided several benefits for BMO’s in-branch operations.

Operations 152

Operations ATM Cards Case Study 152

PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. Key Data Points: 60 percent of small restaurant operators have had their revenues decline since the pandemic began. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

DECEMBER 22, 2020

The pandemic has forced businesses to pivot quickly to continue their operations — both domestically and internationally — with relative ease as the health crisis affects everything from supply chains to payment schedules. They will need to continue innovating these processes to stay on top of shifting B2B trends worldwide.

Innovation 237

Innovation Cards Study Payments 237

Perficient

MAY 31, 2023

Open source is not restricted by licensing agreements, and the user behind open-source software is not forbidden to change, edit, study, or redistribute manipulated versions of it. The freedom to study how the program works and change it so it does your computing as you wish. Access to the source code is a precondition for this.

Software 251

Software Study User Experience Innovation 251

PYMNTS

NOVEMBER 6, 2018

Payments costs $75 billion annually for the global travel industry, according to the new PYMNTS Travel Payments Study , an Amadeus collaboration, and 5.4 Innovation Challenges. Payments innovation, for starters, is an alien concept for many travel service providers, especially in the U.S. Innovation Willingness.

Innovation 177

Innovation Payments Industry Study 177

Chris Skinner

MARCH 23, 2017

They manage the Fintech Istanbul program, and are the powerhouse behind many of the innovations we’ve seen in Turkey from mobile wallets to contactless payments. We may describe Turkish banking sector as strong, innovative, modern and well-regulated. There are 52 banking institutions which operate in Turkey.

Innovation 196

Innovation Cards Trends Fintech 196

PYMNTS

JANUARY 7, 2020

Innovation is no longer optional – it’s table stakes to stay in the game. The good news: There is no shortage of innovative ideas and options for today’s FIs to offer to their customers: digital wallets, P2P payments, card controls, fraud and security protection, and loyalty and rewards perks among them. What separates the two groups?

Innovation 139

Innovation Technology Marketing System 139

PYMNTS

JULY 15, 2020

For the service providers themselves, he noted, it’s critical to have a high-touch relationship with companies that are in search of capital in order to best understand their needs and the way their business operates. But it’s just as important for the business itself to fully understand its options. A Digitization Push.

Innovation 135

Innovation Tools Strategy Management 135

PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. A study from The American Journal of Medicine indicates that market pressures in the industry are pulling doctors away from primary care and into sub-specialties.

Retail 132

Retail Innovation Houston Customer Experience 132

PYMNTS

JUNE 19, 2019

million in fresh funding, capital that will go toward “a B2B offering (that allows) individual travel agents at large online travel management companies and tour operators to offer a ‘seamless travel experience’ to their end customers, making the booking experience simpler, faster and cheaper.”. Payments Cost.

Innovation 152

Innovation Industry United States Payments 152

Perficient

JULY 26, 2021

Companies like Amazon, Apple, and Google have innovated the path for customer experience and integration, but the experience standards set by these CX leaders transcend all industries. Product-centric models that have been built to support carrier operations often result in a fragmented, difficult-to-navigate customer experience.

Customer Experience 294

Customer Experience Study Apple Google 294

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. LISNR Case Study. Science and invention are collective pursuits. The basic idea behind LISNR is to send data securely via audio.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

DECEMBER 18, 2020

In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal as we know it. So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time?

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

DECEMBER 31, 2019

The following Deep Dive further explores how paper-based methods can result in processing delays and how new, cutting-edge payment innovations can drive accounts payable (AP) automation. Greater access to innovative payment methods will give businesses opportunities to move away from manual AP processes. Manual processing challenges.

Innovation 153

Innovation Payments blockchain Survey 153

PYMNTS

DECEMBER 7, 2020

Most are encouraging employees to work from home while also moving their back-office operations online, and payments operations are no exception. Businesses are doing more than encouraging their employees to continue working remotely, however. For more on these and other news items from this space, download this month’s playbook.

Management 268

Management Cards Company Innovation 268

PYMNTS

FEBRUARY 18, 2019

billion industry by 2023, analysts have predicted, with growing analytics and artificial intelligence (AI) functionality accelerating innovation in the insurance market. Overall, he said, organizations have to take a holistic view of their operations and the risks they face.

Study 191

Study Industry Operations Innovation 191

Insights on Business

OCTOBER 31, 2019

In the continued evolution of the IBM Governance Risk and Compliance (GRC) product line, I am pleased to announce that effective today, Algo FIRST (FIRST) is rebranded to IBM FIRST Risk Case Studies. In particular, FIRST’s external loss event benefits can be seen in the integration to the OpenPages Operational Risk Management solution.

Case Study 79

Case Study Study Risk Management Compliance 79

PYMNTS

SEPTEMBER 3, 2019

Two hundred and seventy-four years later, those words are the perfect framework for understanding what will define the next decade of innovation in payments and any ecosystem that touches it. Sometimes those innovations disrupted old models and players; other times they made them better and more efficient. The Invisible Innovators .

Innovation 223

Innovation Payments Branding Cards 223

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Insights on Business

OCTOBER 31, 2019

In the continued evolution of the IBM Governance Risk and Compliance (GRC) product line, I am pleased to announce that effective today, Algo FIRST (FIRST) is rebranded to IBM FIRST Risk Case Studies. In particular, FIRST’s external loss event benefits can be seen in the integration to the OpenPages Operational Risk Management solution.

Case Study 70

Case Study Study Compliance Risk Management 70

PYMNTS

JUNE 6, 2017

In Austin-based Square Root’s latest study with Forrester Consulting, Close The Gap Between High- and Low-Performing Stores: Management and Measurement of Brick-and-Mortar Retail Locations , retail store performance issues that affect customer experience and loyalty were identified.

Study 100

Study Retail Austin Customer Experience 100

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. A broad study indicates that 60% of global customers are willing to share data in return for perceived value from their insurance carrier. Understanding Our People .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

JANUARY 28, 2020

A recent study found that CUs beat banks in eight financial well-being attributes, such as helping consumers reach financial goals, understanding financial well-being and putting consumers’ financial well-being ahead of banks’ interests. Total CU assets increased 7.4 percent year over year from $884.7 billion in 2009 to $1.54 million in 2019.

Innovation 155

Innovation St. Louis Fraud United States 155

Insights on Business

APRIL 17, 2019

Financial companies have always been innovators. But in this age of digital transformation, innovation in financial services is more important than ever to stay competitive. Innovation processes, traditionally limited to product development, are now spreading throughout the entire organization. A new model.

Innovation 102

Innovation Industry Company Operations 102

Perficient

FEBRUARY 24, 2021

podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy. In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. In Episode 4 of the What If?

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

APRIL 27, 2018

The study , by Tillster, a digital service provider to restaurants, said that customers of all ages are open to using kiosks, especially when they’re available during busy times. A 2014 study by Northwestern University’s Kellogg School of Management found that’s the case, revealing evidence to support that seven-second rule of thumb.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

NOVEMBER 21, 2018

20) found that small businesses are overlooking technologies that their customers want or that may improve their operations, including chatbots and artificial intelligence (AI). The Internet of Things is another area of technological innovation in which small firms are skeptical of its value. While nearly two-thirds of U.S. ”

Study 129

Study Survey Leadership Millennials 129

PYMNTS

SEPTEMBER 29, 2017

IoT-enabled televisions, refrigerators and even vehicles are becoming mainstream, and even smartwatches are seeing the effects of connected innovation. trillion | Estimated revenue in USD that mobile network operators stand to gain by 2026, achieved through early deployment of commercial low-power wide-area (LPWA) networks.

Innovation 111

Innovation Data Exercises Study 111

Perficient

MAY 19, 2021

Reengineered processes based on best practices and innovation. Case Study. Adaptable agents who are provided with ongoing enhancement training to maintain performance edge. Messaging and scripting geared towards customers who express interest in support and relief.

Technology 340

Technology Case Study Customer Experience Training 340

Bank Innovation

FEBRUARY 20, 2019

Can regularly checking your credit score actually help improve your results? We wanted to know the answer to that critical question, so Credit Sesame partnered with Megan Hunter Antill and Jessica Yu, Ph.D., candidates in Quantitative Marketing at Stanford Graduate School of Business, to find out.

Study 284

Study Analysis Marketing Operations 284

PYMNTS

OCTOBER 28, 2020

The digital payments industry is seeing record profits, with a study expecting it to hit $120.7 A study found that FinTechs spend 70 percent of th eir budgets on innovation, while banks typically spend 35 percent. Developments From Around The World Of Payments Modernization. billion by 2025, up from $74.4

Payments 219

Payments Compliance Fintech Innovation 219

PYMNTS

JANUARY 2, 2020

The portion of restaurants that have chargeback rates of more than 1 percent is 10 percent per a Kount and Chargebacks911 study. It also operates its own restaurant concepts that are delivery-only with names such as Excuse My French Toast. percent to 1 percent of transactions.

Mobile 146

Mobile Innovation Minnesota Capital 146

PYMNTS

JUNE 20, 2019

According to the new Credit Union Tracker , as of March 2019 there were an estimated 5,572 CUs in operation and in the same month 324,000 consumers joined CUs. Roughly one-third (35 percent) have made data analytics investments over the past three years, according to the Credit Union Innovation Playbook. In the study, 91.7

Innovation 100

Innovation Cards Analytics Video 100

PYMNTS

AUGUST 6, 2020

New technologies and API infrastructures are also leading to rapid innovations in the PaaS space, including quicker payments than ever before. Artificial intelligence (AI) is also driving payments innovations, with a study finding that it could add $1.2 How Customer Expectations Have Driven Payments Innovation.

Regulation 245

Regulation Payments Innovation Fintech 245

PYMNTS

APRIL 15, 2016

As mobile and omnichannel are changing the face of retail – and the “Amazon effect” is changing customer demands and expectations for their front-end experiences, retailers of all stripes are being forced to re-evaluate their back-end systems and operations.

Study 100

Study Retail Innovation Course 100