Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. One of the ways that these websites are able to differentiate is through user experience. More Innovation.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

NOVEMBER 19, 2020

This shift has prompted many eateries to rely on emerging tools like artificial intelligence (AI) to better manage various aspects of their operations as consumers transact remotely. The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. .

Boston 200

Boston Fraud Meeting Mobile 200

PYMNTS

APRIL 24, 2020

COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. However, CUs are not the only financial institutions (FIs) looking to offer digital banking innovations to their members. percent and 72.5

Data 187

Data Innovation Digital Banking Meeting 187

Perficient

AUGUST 25, 2020

Collaboration is even one of our Values and it’s the driver behind the innovation we deliver for our clients. . The WIT Expansion Committee meets virtually each month to plan programming and engagement opportunities. You were hired here (or wherever you are) because of your experience and what you bring to the table.

Technology 572

Technology Groups Training Management 572

PYMNTS

SEPTEMBER 24, 2019

The bumpy road cryptos face under scrutiny from regulators (we’re looking at you, Libra ) was a springboard into a larger discussion between Zac Cohen, general manager at Trulioo , and Karen Webster on the challenges FIs and others face when deploying new technologies. Complications arise when financial activity is so far-flung, he added.

Innovation 182

Innovation Fraud Technology Security 182

Perficient

JUNE 24, 2023

Whether you’re focused on growth marketing like experimentation / personalization, scaling your e-commerce revenue, or migrating to a new content management system, we’ll provide insights and recommendations for leveraging Optimizely’s product suite.

Tools 251

Tools Digital Strategies Analytics System 251

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. Around the Payments And The Platform E conomy. About the Payments And The Platform Economy Playbook.

Millennials 165

Millennials Trends Meeting social media 165

Perficient

SEPTEMBER 29, 2020

In order to meet customer demands, organizations are looking to expand their digital process automation (DPA) services. Traditional methodologies are being refined to focus on the customer journey and to ensure a seamless, end-to-end user experience. Learn More.

Report 340

Report Analysis Strategy Technology 340

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. Looking into the future, everything is about connection, which is available thanks to APIs,” said Dux.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. In fact, 47 percent of CE-focused firms considered their latest innovations to be very successful.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

DECEMBER 29, 2020

There's an opportunity for banks to think about innovation, to modernize current workflows and to leverage some of the innovation that is happening within the FinTech community," he said, noting that the cost of such collaborations should be only one of several factors when considering whether to collaborate, and with whom.

Fintech 308

Fintech Data User Experience Innovation 308

PYMNTS

JULY 16, 2019

Banks and merchants are racing to meet the Strong Customer Authentication (SCA) deadline as September 2019 approaches. Acquirer WorldPay, for example, has launched an Exemption Engine, which will allow companies to search for relevant exemptions that may help them better manage payments and authentication under the regulation.

Strategy 188

Strategy social media Regulation Retail 188

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

NOVEMBER 23, 2020

According to Wimbish Potter , general manager of SMB payments at Deluxe : “SMBs are the backbone of our country, but [for legacy banks] it's hard … to reach out and say, ‘let me [create] a lending program,’ because they're not seeing the data come in anymore.”. Meanwhile, for many, their primary banking relationships went fallow.

Data 143

Data User Experience Fintech Lending 143

South State Correspondent

APRIL 27, 2022

In this article, we walk through why banks should focus on total experience (TX) and give you the ten critical factors that can catapult your bank ahead of almost every bank in the industry. What Is Total Experience? Total experience is the latest evolution of providing superior service. For total experience, it is the same.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

MARCH 17, 2020

Small businesses, particularly those launched by younger entrepreneurs, are often assumed to be a key driver of B2B FinTech innovation as business owners seek sophisticated, automated technologies to run their businesses. That lack of technological and business expertise can have profound impacts on the way they manage their company finances.

Millennials 168

Millennials User Experience Alabama Tools 168

PYMNTS

JUNE 4, 2019

Visa and Currencycloud, an enterprise-class payments platform, announced on Tuesday (June 4) a partnership to drive more innovation in cross-border and travel payments. It will also offer customers the ability to better manage travel abroad via improved visibility and control of money.

Payments 139

Payments Charlotte User Experience Innovation 139

PYMNTS

NOVEMBER 26, 2019

In recent years, the market has gone from one struggling with high financial illiteracy and limited card acceptance, to a bright spot in Europe for FinTech innovation. During this time, the company focused on restructuring and management enhancements to ensure the company can, moving forward, comply with reporting requirements.

Compliance 182

Compliance Regulation Fintech Resources 182

Cisco

DECEMBER 21, 2020

And best of all, your developers would have time and flexibility to innovate instead of chasing alerts. How will developers manage container platforms across multiple clouds? How will you assure and secure user experience to any cloud from anywhere? How will you host legacy workloads?

Customer Experience 99

Customer Experience Innovation Policies Security 99

PYMNTS

JULY 30, 2020

Our new integration with Plaid supports our mission to remove the complexities of payment processing, so our clients can focus on innovation and the customer experience,” Galileo CEO Clay Wilkes said in the company’s announcement of the partnership. The price of the service was not disclosed. “In

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

DECEMBER 29, 2020

It’s great to see the prioritization on innovation with this bill,” Wingert said, calling the AML regulatory changes important. However, Wingert said the fact remains that many financial institutions, merchant acquirers and online stores are missing important risk signals by overlooking a proven approach to fraud and risk management.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

NOVEMBER 13, 2019

Enter the Digital-First Banking Tracker , a PYMNTS and NCR Corporation collaboration, which analyzes how FIs are approaching digital transformations to engage with their customers, and what innovations they are using to do so. Deep Dive: Banks Take Digital-First Approaches To Meet Customer Demands. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

PYMNTS

MARCH 2, 2020

Corporate payments innovation has cast a wide net to tackle the many pain points businesses experience today, with accounts payable (AP) one of the most popular targets for disruptors. Corporates need to be able to provide a positive end-user experience — even across borders — and do so cost efficiently.

Payments 151

Payments Cards Meeting Lending 151

FICO

MARCH 2, 2021

Right now, there has never been a better time to plug into pre-emptive, automated and AI-driven customer management. Crucially, customers also noted an easing of common pain points that helped improve their overall experience in banking. The numbers are starting to reveal the scale of the debt tsunami. Source: OpenWrks.

Management 52

Management US UX Guidelines 52

PYMNTS

JULY 29, 2020

This represents a challenge for the banking sector, as financial institutions (FIs) including community banks and credit unions (CUs) have to both manage the negative impacts of the current crisis and keep online service seamless. Enhancing Credit Union Innovations To Challenge Challenger Banks. Around The Credit Union World.

Tools 167

Tools Mobile Online United States 167

PYMNTS

JUNE 11, 2019

“Anker is committed to providing affordable, high-quality devices that consumers love,” said Rock Gao, general manager of headphone BG at Anker , in the press release.

User Experience 100

User Experience Meeting Marketing Management 100

PYMNTS

NOVEMBER 5, 2020

As the B2B commerce landscape innovates, it is continually after that "Amazon-like" experience forged in the consumer commerce world. But for B2B vendors and suppliers, the unique needs of corporate customers cannot be ignored, making a consumer-like buying experience particularly complex. Pricing Complexities.

Online 358

Online Strategy System Technology 358

Perficient

JANUARY 16, 2023

For instance, they may see embedded finance as the driving agent for improving customer service, growing an existing customer segment, or launching a new product extension to meet a perceived need. .

blockchain 275

blockchain Software Customer Experience Strategy 275

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan.

US 195

US Training Examples Data 195

Insights on Business

FEBRUARY 4, 2019

Innovation: How can we make it work better for everyone? When we talk about innovation, it’s not simply about introducing a new idea or implementing a new feature or a product capability. Innovation requires creativity, openness, and collaboration. Success is achieved through innovation by a collaborative effort.

Innovation 79

Innovation Software US Management 79

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. The fraud prevention solution is based on FICO® Falcon® Fraud Manager and FICO® Customer Communication Services (CCS).

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

JULY 10, 2020

This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience,” our report noted. That’s only half the job, however, as subscription services have to meet consumer preferences that change fast. The average score also rose from a 64.0

Report 197

Report social media User Experience Training 197

PYMNTS

OCTOBER 18, 2016

17) that it is working with Kiwibank, New Zealand’s largest prepaid issuer, to expand the capabilities of the bank’s prepaid gift and travel card programs and to roll out a robust set of features to build a best-in-class payment experience.

Cards 100

Cards User Experience Meeting Payments 100

PYMNTS

FEBRUARY 20, 2020

Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success. On the front end, he noted, Angular enables the ability to run several UX experiments and roll out different features to different segments. “It headquarters and trying to prepare for a big meeting, we can drive decisions in minutes.

UX 210

UX Retail Technology Mobile 210

Insights on Business

FEBRUARY 13, 2019

In today’s rapidly changing business environment, managing responsiveness and the proliferation of regulations and IT systems, as well as rapidly expanding volumes and data variety, has become a high stakes balancing act. Implementing next-gen integrated GRC to manage risk and regulatory challenges with ease.

User Experience 79

User Experience Compliance Risk Management Training 79

PYMNTS

APRIL 30, 2018

It’s a thought that was triggered recently after reading and reflecting on recent developments across three innovations heralded as FinTech’s poster children — disruptors out to change the world and eat the proverbial lunches of incumbents they say are too big and too unmotivated to change. Blockchain. Marketplace lending. Digital banks.

Fintech 183

Fintech blockchain Lending Digital Banking 183