BankInovation

JANUARY 18, 2022

In this episode of "The Buzz" podcast, hear how executives in retail digital banking are least confident in their organizations' ability to create a well-defined innovation strategy and measure the results. Over the next five years, banks expect most innovation to happen in product delivery.

Digital Banking 98

Digital Banking Innovation Innovation Strategies Study 98

PYMNTS

NOVEMBER 23, 2020

Retailers, too, had to respond and revise their checkout experiences when fears over the new coronavirus lingering on surfaces led to consumers becoming reluctant to exchange cash with store clerks or insert payment cards into point-of-sale (POS) terminals. To learn more about these developing trends and strategies, download the playbook. .

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Report Case Study Payments Strategy 192

Bank Innovation

FEBRUARY 28, 2020

TD Bank’s digital strategy is showing results. 1 in consumer adoption, engagement and satisfaction among top retail banks in Canada. The bank said it’s investing heavily in digital channels, making it the largest digital bank in Canada. TD noted that, according to App Annie data, the bank is ranked No.

Digital Strategies 293

Digital Strategies Strategy Digital Banking Retail 293

PYMNTS

DECEMBER 14, 2020

Ski resorts are like small cities, with restaurants, retail shops, ticketing and hospitality. She said that many retailers are continuing to innovate, with some posting QR codes in shop windows.

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Bank Innovation

DECEMBER 16, 2019

Virgin Money is making a play for the mass affluent. The brand released a new current account for U.K. customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. With its mixture of personal finance management tools, savings features and remodeled branches, Virgin Money is aiming for […].

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Strategy Community Tools Branding 243

Bank Innovation

FEBRUARY 24, 2020

Royal Bank of Canada plans to launch a direct-to-consumer bank in the U.S. in hopes of reaching affluent consumers. You’ll see us likely launch a direct-to-consumer bank in the United States sometime at the end of this year or early next year, really focused on a higher net worth customer, not dissimilar to some of […].

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US United States Retail Innovation Strategies 259

Bank Innovation

FEBRUARY 28, 2020

TD Bank’s digital strategy is showing results. 1 in consumer adoption, engagement and satisfaction among top retail banks in Canada. The bank said it’s investing heavily in digital channels, making it the largest digital bank in Canada. TD noted that, according to App Annie data, the bank is ranked No.

Digital Strategies 195

Digital Strategies Strategy Digital Banking Retail 195

Bank Innovation

NOVEMBER 7, 2019

As financial services companies consider the next wave of interaction technologies, TD Ameritrade is making the case for voice as a channel. Over the past year, the company has invested in voice-based tools to allow customers to learn more about their portfolios. In July, the company rolled out a series of voice-based digital tools to […].

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Strategy Tools Technology Company 186

PYMNTS

JANUARY 14, 2021

27 in the retail goods space among the organization’s owner credit unions were up 26.2 percent market rate that the National Retail Federation (NRF) had predicted, according to the release. “More consumers shopped earlier and from home, further accelerating the adoption of contactless and digital payment methods.”. percent to 5.2

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Innovation Strategies Cards Analytics Survey 155

Bank Innovation

FEBRUARY 11, 2020

has created a group to focus on strategy, digital platforms and innovation, The Wall Street Journal reported today. According to Wells, the Strategy, Digital Platform and Innovation group will report directly to the bank’s CEO, and will be responsible for all corporate strategy and […].

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Groups Innovation Strategy Report 273

The Paypers

MARCH 25, 2022

Japan-based Mizuho and Google Cloud have announced a strategic collaboration to accelerate the bank’s digital transformation and retail innovation strategy.

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Google Innovation Strategies Strategy Innovation 31

BankInovation

DECEMBER 2, 2022

National Bank of Canada (NBC) is set to continue its digital innovation strategy through hiring technology-focused talent. “We

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National Technology Innovation Strategies Innovation 52

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

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Retail Banking Trends Strategy Digital Banking 43

Bank Innovation

DECEMBER 9, 2019

The business of banking is reaching a critical inflection point as ‘challengers’ take market share and incumbents implement strategies to accelerate their digital transformation efforts to enhance customer journeys.

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Bank Innovation

APRIL 20, 2020

Melissa Stevens, chief digital officer of the 160-year-old Fifth Third Bank, is using data to advance the bank’s innovation and customer service strategy, one that hinges on being a relationship-based bank.

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Data Strategy Innovation Customer Experience 259

Bank Innovation

NOVEMBER 22, 2019

In this episode, Suman Bhattacharyya, deputy editor, and Angely Mercado, associate editor, discuss the following news developments: The expansion of The Clearing House’s RTP Network; How Facebook Pay can advance its e-commerce strategy; and How Green […].

Video 243

Video Strategy Payments Innovation Strategies 243

Bank Innovation

APRIL 8, 2020

With the launch of the Small Business Administration’s program Friday, bankers are engineering the best ways to handle the customer service inquiries flooding banks’ digital channels. “We dove headfirst into this,” said Becky Buhr, vice president of finance and retail […].

Retail 370

Retail Customer Experience Innovation Strategies America 370

Bank Innovation

FEBRUARY 12, 2020

In-store branches are satellite bank branches located inside large retail spaces, such as supermarkets or chains like Walmart and Safeway. As of January, there were 3,989 in-store branches of FDIC-insured institutions housed within retail stores, a decrease of 2.3% since June 30, 2019, and 6.5%

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FDIC US Retail Digital Banking 243

PYMNTS

AUGUST 29, 2017

The move is the latest in Target’s quest to boost its innovation strategy.

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Maine Innovation Strategies Strategy Digital Strategies 100

Bank Innovation

NOVEMBER 25, 2019

Roady, who has been on MoneyLion’s board of directors since 2016, was previously a founding partner at GAIN Capital and president of its global retail brokerage business. She told Bank Innovation that her […].

Innovation 293

Innovation Capital Retail Operations 293

Bank Innovation

MARCH 4, 2020

Embedded finance, or the concept of payments and banking being appended to other consumer use cases, is quickly evolving beyond retail and e-commerce, industry executives said at the Bank Innovation Ignite forum in Seattle this week.

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Seattle Innovation Examples Retail 273

The Financial Brand

JANUARY 20, 2022

The post 9 Misunderstood Fintech Trends Impacting Retail Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Some, like Banking-as-a-Service are widely known. Others, like embedded finance and DeFi are emerging. Not all trends will have equal impact.

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Trends Retail Fintech Banking Trends 43

PYMNTS

OCTOBER 13, 2016

Goulder has a long established track record of pushing for innovative strategies to operating tactics and leading organizational change, according to a company statement. More changes are coming at the top of Jo-Ann Fabric — mostly with an eye for bolstering inventory and supply chain management.

Innovation Strategies 100

Innovation Strategies Operations Strategy Management 100

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. It is also necessary to support alternative cost-reduction strategies like the lean bank branch or ATM pooling.

Innovation 147

Innovation ATM Software Policies 147

Bank Innovation

APRIL 29, 2020

Great Southern Bank is using lending technology from the cloud banking vendor nCino to increase efficiency for commercial and retail loan officers. “We

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Lending Retail System Operations 259

Bank Innovation

MARCH 27, 2020

According to Brian Read, Umpqua’s head of retail and small business banking, enrollment on the platform has spiked 30%, while interactions […].

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Portland Tools Retail Customer Experience 259

Bank Innovation

FEBRUARY 27, 2020

retail ecosystem are showing results. Afterpay’s efforts to embed itself in the U.S. The point-of-sale lender announced this week it has more U.S. customers than customers in New Zealand and in Australia, where it is headquartered. This is the first time since the company’s 2014 launch that its U.S.

Marketing 293

Marketing US Retail Customer Experience 293

Bank Innovation

SEPTEMBER 17, 2019

The strategy won’t result in any immediate changes in customer experience. On the heels of the fifth anniversary of Citizens Bank‘s IPO next week, the bank has launched a product and brand approach based on customer journeys called Made Ready.

Customer Experience 199

Customer Experience Data Branding Strategy 199

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 42

Retail Banking Trends Analysis Trends 42

PYMNTS

APRIL 6, 2017

Unfortunately, there’s no magical crystal ball that can provide a glimpse into the future of retail. Considering all of the new technologies, changing consumer behaviors and innovation taking place across the retail sector, we have no way of knowing exactly what’s coming next. Seeing Retail Differently.

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PYMNTS

SEPTEMBER 17, 2019

There is a mountain of friction in commercial payments today that seems to have held the industry back from the kind of rocket-pace innovation propelling retail and consumer payments into the future. Opaque payments moving sluggishly across borders and between banks. That’s a pretty significant change.

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Innovation Payments Cards Industry 132

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Umpqua Bank, the Portland, Ore.-based Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text.

Portland 170

Portland Digital Strategies Regional Strategy 170

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Umpqua Bank, the Portland, Ore.-based Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text.

Portland 170

Portland Digital Strategies Regional Strategy 170

Bank Innovation

MARCH 4, 2020

SEATTLE — Embedded finance, or the concept of payments and banking being appended to other consumer use cases, is quickly evolving beyond retail and e-commerce, industry executives said at the Bank Innovation Ignite forum in Seattle this week.

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Seattle Innovation Examples Retail 195

The Financial Brand

JANUARY 13, 2021

The post Why Bitcoin and Retail Banking Make a Good Combination appeared first on The Financial Brand. If you question that premise, read why bitcoin rewards checking is one bank's calculated move to get ahead of the long-term crypto trend.

Bitcoin 40

Bitcoin Retail Trends Branding 40

Bank Innovation

FEBRUARY 27, 2020

retail ecosystem are showing results. Afterpay’s efforts to embed itself in the U.S. The point-of-sale lender announced this week it has more U.S. customers than customers in New Zealand and in Australia, where it is headquartered. This is the first time since the company’s 2014 launch that its U.S.

Marketing 195

Marketing US Retail Customer Experience 195

The Financial Brand

AUGUST 18, 2020

Success will hinge on digital innovation to meet new competition, personalized service, redefining risk and managing a remote workforce. The post Five ‘New Normal’ Imperatives for Retail Banking After COVID-19 appeared first on The Financial Brand.

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