PYMNTS

SEPTEMBER 25, 2019

The interview happened during a time of expansion and aggressive future planning for the company, a small business and consumer micro-lending technology company that operates in Nigeria. That’s not all. There is no Pan-African digital bank,” Hainy said. “So So that’s our starting point.”. It has raised $1.6

How To 130

How To Lending Digital Banking Examples 130

PYMNTS

JUNE 27, 2017

He also offers advice for how to innovate in the field. Here is an excerpt of the conversation: PYMNTS: How would you define your company’s approach to innovation? PYMNTS: Where do you look for innovative ideas, and why? JB: I watch how people interact with their mobile devices very closely.

Innovation 145

Innovation System Mobile Trends 145

Insights on Business

SEPTEMBER 26, 2016

In order to remain relevant to digitally astute and socially active customers, core banking processes, must be more reliable, scalable and secure requiring banks to constantly innovate. The user interface is where most of the focus is currently directed. There is an ongoing debate of how to change the status quo.

Innovation 70

Innovation System User Experience Meeting 70

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. By applying the FBM to the Quibi story, we can learn much about what ailed the platform and how to avoid similar missteps in future product planning. Quibi needed to move users above the FBM action line.

US 294

US social media User Experience Digital Strategies 294

Cisco

OCTOBER 19, 2020

Various regulations, PIX, Open Banking and hundreds of innovations are completely changing the rules of the game in this industry. Today, given the healthcare reality in the world, increasingly digitized customers demand greater speed, security, and new experiences in banking services.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

NOVEMBER 16, 2020

It is now not only a competitive advantage, but an essential requirement for lenders to operate digitally, said Marceau. The digitization of the lending process has allowed a convergence between the loan itself and software, a combination that Marceau said opens up new possibilities for how to serve SMBs.

Lending 289

Lending Technology Capital Meeting 289

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

FEBRUARY 2, 2018

In the Lounge, guests will have the opportunity to try out a contactless payments experience featuring Diebold Nixdorf’s latest concepts — and some other innovations, too. “We The UX Experience. At the event, consumers will witness the “user experience” they don’t realize they could be having.

Minneapolis 150

Minneapolis ATM User Experience Innovation 150

Bobsguide

MARCH 23, 2022

At the event, high-level discussions will take place on the growing need for the Wealth Management sector to better understand how to create a personalised offering for their clientele segments and to clarify where to strike the balance between a digital and fiscal offering.

Conference 78

Conference Management Software User Experience 78

FICO

APRIL 26, 2016

For decades, businesses have been leveraging technology to automate large parts of their operations – accounting, manufacturing, supply chains and customer relationships. The latest version of FICO ® Decision Management Platform accelerates how business decisions are put into operation by coordinating and orchestrating the process.

Analytics 40

Analytics Management Innovation How To 40

PYMNTS

OCTOBER 29, 2020

“Every payment player is trying to expand its business in different directions, entering new spaces and really trying to figure out how to leverage or explore the strategic advantage,” Swanback said. “In How Cloud Innovations Augment Business Payments. “We This is where relying on a cloud-based infrastructure can help.

Payments 213

Payments Fraud Meeting Security 213

PYMNTS

OCTOBER 29, 2020

This rapid expansion has created an unprecedented need for merchants to optimize their payment operations in a way that is cost-effective and has the potential to enhance user experience. It is therefore critical for businesses to realize that managing payments operations is not a one-step process but an ongoing conversation.

Payments 109

Payments Analysis Operations Resources 109

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. That is an 11.6x

US 195

US Training Examples Data 195

Insights on Business

APRIL 28, 2017

At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry. Unlike digital banks, digital bank channels believe that superior user experience must go deeper than branding and can be achieved by delivering new mobile and online apps that are focused on customer experiences.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

JANUARY 17, 2018

While this industry is largely reliant on corporates’ adoption of innovative technology, it is also instrumental to getting issuing banks in on the movement. Juul emphasized the API’s role in Cardlay’s own operations, which recently saw backing from investors to the tune of $5 million in venture capital.

Fintech 187

Fintech Data Cards Innovation 187

Insights on Business

NOVEMBER 12, 2018

Today, governance, risk and compliance (GRC) is being transformed by not only rapidly-evolving regulatory standards and growing costs of non-compliance, but also by the clear and present need for greater GRC adoption/engagement – by the first line of defense – while delivering added value by empowering business users.

Compliance 107

Compliance Technology User Experience Analytics 107

PYMNTS

JANUARY 29, 2019

Unlike most of the other big-ticket purchases in a consumer’s life, where cutting-edge options for financing abound, innovations in the travel market have been far fewer. Uplift, a B2B payments platform, was created to fill that innovation gap. The result, he said, is that the $1.4 The result, he said, is that the $1.4

Payments 151

Payments Hawaii Innovation Lending 151

PYMNTS

SEPTEMBER 7, 2017

There’s interaction with marketing and customer service teams, an eagle eye on data fraud — oh, and no small amount of effort devoted to innovation. On new solutions, I spend time in fundamental research analyzing new market trends, topics and use cases and exploring how to develop innovative technologies to expand into those areas.

Analytics 116

Analytics Fraud Innovation Industry 116

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Employing an Agile methodology to execute this project was extremely helpful when it came to determining how to best exhibit this product to customers and keeping the creation process organized.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

MARCH 16, 2018

Because APIs facilitate integration between two services, the technology allows FinTechs to innovate in their niche markets, rather than attempting to be a jack of all trades. “I There is a culture of banking innovation; they understand what their core competencies are,and where to allocate resources most effectively.”.

Risk Management 134

Risk Management Survey Management Fintech 134

PYMNTS

JANUARY 14, 2019

And that was, in large part, because they relied on bad data to make bad assumptions about how and where consumers would shop. To save physical retail, anyone who wants to operate a physical store must convince consumers that it’s worth their time to—how’s this for an insight?—go Not exactly a great user experience.

Retail 198

Retail Online Mobile Data 198

Insights on Business

OCTOBER 12, 2018

Sample focus areas include: Enhanced operational backbones: Technology platforms, such as those enabled by multi-cloud environments in order to support a broad ecosystem of applications and processes such as AI-based chatbots, robotic process automation, and mobile payments.

Innovation 87

Innovation Strategy Industry Technology 87

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. FIs have long considered how to enable secure mobile onboarding, and the pandemic has pressured them to offer such services.

Mobile 130

Mobile Security Examples Study 130

NCR

SEPTEMBER 1, 2017

Financial services providers today should always be looking for fresh, innovative ways to solve problems and overcome challenges. Those challenges could relate directly to the experience of the customer , to the performance of the business, or both. We are using it to look at how to make a difference in people’s lives.”

Customer Experience 100

Customer Experience Strategy Innovation Virginia 100

PYMNTS

JULY 18, 2018

Operating within a large network of corporate clients in more than 90 markets, Citi is deep in the belly of the global corporate payments beast. For example, he said that clients have begun discussing how to provide their beneficiaries with access to this information, implement analytics capabilities and customize their own experiences.

Payments 101

Payments blockchain User Experience Examples 101

PYMNTS

APRIL 19, 2017

Branding the Nadia avatar as a “trainee” helps the agency convey to users that the program is still learning how to interact in an emotionally intelligent manner. For example, Cross said he sees the potential for avatars to address questions from patients about how and when to take prescription medications and treat surgical wounds.

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

Lex Sokolin

SEPTEMBER 3, 2020

How does software operate? Where does it operate? And of course, in the spirit of our common interest, how does this impact financial infrastructure? And products matter where their customers live, which is in attention platforms and other brand experiences. Who secures it? Will there be convergence?

blockchain 52

blockchain Software Capital Technology 52

PYMNTS

FEBRUARY 22, 2019

Consumers take a somewhat binary view of the features and functions that come packaged as innovative: They either believe those innovations can solve problems and, therefore, embrace them or the consumers go somewhere else that offers legacy features and functions. Delving Deeper .

Innovation 153

Innovation Regional System America 153

Fintech Labs Insights

OCTOBER 6, 2015

Headquartered in San Diego, CA, Mitek (NASDAQ: MITK) is the leading innovator of mobile capture and identity solutions to improve customer acquisition. This innovative technology is licensed by more than 4,000 organizations and used by tens of millions of consumers enabling increased customer acquisition, retention and operational efficiency.

San Diego 12

San Diego Mobile User Experience CA 12

Fintech Labs Insights

MARCH 13, 2017

” Codó continued, “We focus on three main market needs: user experience, fraud prevention and how to connect digital identity to physical identity.” We want to improve the customer user experience and at the same time work with entities in order to offer a secure process, and increase customer acquisition.

User Experience 18

User Experience Fraud Maine Mobile 18

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 172

Customer Experience User Experience Analytics Resources 172

PYMNTS

JULY 13, 2017

“FinTech companies — PayPal, Square, Stripe, WePay — have gravitated toward that model because what they’re innovating on is merchant experience, or user experience,” said Aberman. “In By outsourcing all that to an acquirer, an ISO saves on risk, regulatory, technical and operational overhead. Risky Business?

User Experience 108

User Experience Software Compliance Payments 108

PYMNTS

JUNE 27, 2016

At launch, the service was positioned as an innovative replacement for a well-entrenched standard considered not well-suited for a mobile and digital world. Now, before you call me out for being too harsh, it’s not nearly half as harsh as the reality of how eligible users view Apple Pay today. It’s that they don’t want to.

Apple 165

Apple Mobile Cards Payments 165

South State Correspondent

APRIL 24, 2023

Self-Learning : The application learns, by itself, how to complete a task and can store and reference past history. On its own, it figured out how to generate an email, test it and then raise rates if it had to (below). It then figured out how to segment the CRM list of customers by various factors and further personalize the emails.

social media 195

social media Data Marketing Technology 195

Fintech Labs Insights

OCTOBER 6, 2015

Nexmo is the global cloud communications platform leader providing innovative communication APIs and SDKs for voice, text, messaging and phone verification services. Strong authentication in such scenarios is often cumbersome and makes for a bad end-user experience. nexmo.com | nexmo.com/blog | @nexmo.

Fraud 12

Fraud Security User Experience Online 12

PYMNTS

JANUARY 30, 2019

Google, on the other hand, has spent the last several years pondering how to get its Assistant somewhat more deeply embedded into automotive systems, with an Android-based operating system for cars that runs independently of a smartphone or any other device. That is a huge thing. But Google noted there are some problems with that view.

Google 116

Google System User Experience Apple 116

FICO

MAY 15, 2023

This type of debt can come from lack of maintenance on existing systems or from not investing in new technologies to keep up with innovation and standards. This post will cover the top 5 symptoms and challenges caused by technical debt, how to restructure it, and why stakeholders are concluding now is the time.

System 52

System Software Innovation Analytics 52